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4.2 13 Reviews 1822 Complaints
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Walgreens Complaints 1822

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K
12:00 am EST

Walgreens pharmacy is ridiculous

I call in & get refills a lot but when i go pick them up they aren't ready! I have waited a lot down there! Then this week i was in the drive thru @ 9am & i drove off about 9:07 as it wasn't opened at the proper time @ 9 so i had to make an extra trip home & back they get confused & mix things up & give you the wrong prescription or such i am going to change pharmacy very quick as i am sick to death of this! They don't know what they are doing! 2 of the pharmacists are rude & moody.

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Ann McElhinney
Feb 09, 2008 1:52 pm EST

The Walgreens in New Castle, DE is no different. I repeatedly receive prescriptions for drugs I don't take and the refills I want are never there even though I called them in a day or two earlier. The wait is nearly always one hour. My husband and I take quite a few medications and it would be a nightmare to change pharmacies. I've complained to Walgreens corporate who only refers me back to the store manager who ignores my complaints and has asked me to take my business elsewhere. This pharmacy chain should be investigated before they kill someone, if they haven't already done so.

ComplaintsBoard
B
12:00 am EST

Walgreens check refusal problem

This evening my check was refused when I went to make a purchase at this Walgreen's store.
When I asked the Manager of the store why he referred me to a 800 phone number to Ceretegy.

I had been to this same store the previous week and had no problem with my check, but tonight I seemed to be a problem for a $173 purchase. After calling Certegy from the store I got some person on the phone who took down my Drivers Liscense # all my bank information and then proceeded to tell me that she could find nothing in my history that would reflect negatively in regards to using my check. It seems, according to her that I fit into some computer model that possibly might deem me a risk based upon the day I write a check, the hour of the transaction or some other irrelevant criteria.

The fact that I have overdraft protection, have not had a history of bounced or NSF checks returned had little weight. Instead I was invited to apply for Certergy Gold, which would let me cash checks. This application is an affront to anyone. You provide critical data on yourself that could be used by anyone
who has access to this information.

I understand that this company used to be telecheck and I have never had a problem with using checks in any telecredit associated store in the past.

I have seen similar posting about Certegy on complaintsboard.com and urge anyone with similar problems to post thier experience. Perhaps with enough complaints this Company will adjust their computer models to include responsible consumers who have unwittingly fallen into their computer hell.

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Tamara Day
charlotte NC, US
Feb 08, 2024 12:18 am EST

I am a share holder of Walgreens and i am in the settlement agreement that was passed. my name is carolyn ruhterford tate and i would like for you to contact me at 4723 Danube Dr. Charlotte, NC.28227 and my phone number is [protected] about my share and profits. You my call in the evenings for consultation on my landline.

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HannaBey
Bainbridge Island, US
Dec 11, 2023 9:04 pm EST

On Monday December 4th around 2pm, I had to wait over an hour on the phone for my local Walgreens during the afternoon. The message then hung up on me.

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Goddesss1
US
Nov 25, 2023 7:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Prices are twice what they are anywhere else! Family Dollar across street and half the price! Last time shopping Walgreens in Springtown,Texas!

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angelo augustine
US
Nov 26, 2023 2:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

they use many ways to cheat people

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Miriamtx90
US
Nov 04, 2023 8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My medication was ready i came to picked it up they told me a hour the ladies laughed at me and talked about me very rude …. The employees that work here are like kids. They don’t care about their job and know nothing about customer service.

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Spr1ghtly
Portsmouth, US
Oct 24, 2023 9:41 am EDT

Thank you for ruining our day. My wife takes care of her bed ridden dad and getting hold of you people is ridiculous. 4 times a girl gets on the phone just to tell her that hold. We're trying to sort out his meds he needs and it's hold hold hold. You folk suck

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don westbrook
dallas, US
Oct 11, 2023 10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The manager just did not want to deal with it so she threw me out for no reason

This happened about two months ago. The head manager said she would investigate and call back but did not

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don westbrook
dallas, US
Sep 29, 2023 9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was just making a simple complaint about an employee

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JAM10
US
Sep 27, 2023 10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pharmacist at two different Walgreens refused to fill a script digitally sent from my doctor of 10 plus years and they lied as to why and performed absolutely NO DUE DILIGENCE, they did nothing other than reject. Both Walgreens are in Deland Fl

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TonyaRB
Lexington, US
Sep 12, 2023 4:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

After being told by my dr to have the RSV vaccine, I was denied even with my prescription. I was told that this is Walgreen’s company policy. I have medical issues that require vaccine's although I am under 65. If my dr requires it and writes the script for it you should be able to give it to me.

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About Walgreens

Screenshot Walgreens
Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

Overview of Walgreens complaint handling

Walgreens reviews first appeared on Complaints Board on Nov 17, 2006. The latest review Prescription service was posted on Jul 23, 2024. The latest complaint Unfair and unlawful termination without warning or cause was resolved on Jul 20, 2022. Walgreens has an average consumer rating of 2 stars from 7890 reviews. Walgreens has resolved 232 complaints.
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  1. Walgreens Contacts

  2. Walgreens phone numbers
    +1 (800) 925-4733
    +1 (800) 925-4733
    Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have unsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
  3. Walgreens emails
  4. Walgreens address
    200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
  5. Walgreens social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 23, 2024
Walgreens Category
Walgreens is ranked 5 among 124 companies in the Retail Stores category

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