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Wanelo
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wanelo.com

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1.1 10 Reviews 68 Complaints
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Wanelo Complaints 68

ComplaintsBoard
T
8:56 am EST

Wanelo disgusting business!

I purchased two suits which came two weeks late and were damaged. Suits looked nothing like the pictures on their website and they also sent me the wrong sizes. It has been two months since I received my order and I am still trying to get a full refund for both of the suits which I have already sent back. If anything is wrong, even if it is not your fault, they insist on giving you a refund only in wanelo credit. Strange company. I received two messages from them. One rep said one thing and then someone else emailed me back and said completely different things. Their customer service is the poorest I have encountered in my entire life. Save your money and time and stay away from Wanelo.

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L
9:22 am EST

Wanelo do not buy from wanelo stores.

I have been using wanelo for several years now. This app gave me links for things I wanted and I was pretty satisfied with it. But then wanelo decided to create their own stores and everything went down the hill. The problem is that wanelo decided to start creating their own stores. These stores are mostly based in china and the photos of the items are stolen from other stores. If you order from these stores you will receive something very different from the pictures. I believe all positive reviews are fake and written by their staff members. When you have problems wanelo never does anything to resolve them. Do not buy from wanelo stores.

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user1855527
US
Jun 18, 2018 9:34 pm EDT

Very true nothing comes as said it’s a scam

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S
5:33 am EST

Wanelo never again!!

I ordered some items from Wanelo a month ago. I received my items few days ago, and items were nothing like the picture or description of the product. I purchased two plaid shirts. Both looked horrible, made from cheap fabric. One shirt had a big hole! Also, the color was wrong and the size was wrong too. Why stores like Wanelo are allowed to sell their garbage? After reading through some of the reviews I have realized I'm not the only one who has problems with Wanelo. I sent them many emails demanding a full refund, but never received anything. I used to love Wanelo in the past, but I will never again use this website for anything.

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gprit
US
Jan 01, 2018 10:08 am EST

Don't go there- I'm irate total scam to get young teens in tracking number did not work items never shipped

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A
3:43 pm EDT

Wanelo attention! they took cancellation fee

I placed the order on the website www.wanelo.com, but the main problem was that they didn’t warn me about fake charges, which they took in the case of cancellation. It was terrible, because when I placed the order, they sold all the sizes and therefore I needed to cancel the deal. People, be aware that the company isn’t professional and honest, because they are interested only in money and they don’t want to solve your problems. Share this information.

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I
2:48 am EDT

Wanelo impossible to open the website without downloading the app

My friend advised me to visit the website www.wanelo.com. I couldn’t open the website if I didn’t want to download the app. I tried couple of times, but nothing. As well as it was impossible to contact the seller. At first, I needed to download the app, but I didn’t want to do it. The website wasn’t secure and could be harmful, so I decided not to visit it. I advise the same to other people.

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V
7:53 am EDT

Wanelo they provided tracking number, which were fakes

I had the deal with the company www.wanelo.com, but it was nightmare. I have ordered two items, and one was from this website and another item from the website as well, but the sellers were different. I got 4 tracking number for 2 items. So it was already strange. But the main problem was that all these tracking number were fakes and none really worked. I tried everything in order to get any info about the orders, but the sellers only promised and they still haven’t provided any precise info.

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K
5:24 am EST

Wanelo they took double price from me

I recently decided to buy clothes from the website www.wanelo.com. After I placed my order, the seller charged me for the order, but after 30 minutes they charged me again for the same item. WTF? I contacted the customer services, but the rep only promised to solve this problem. After 4 weeks, I haven’t received my money back and no idea what to do next. I wonder if there are people, who face the same problem. Please, post comments.

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R
10:31 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a dress and some utensils from the website www.wanelo.com. The whole order cost me $250, and I received the confirmation email and receipt, but after several weeks my order didn't arrive. I sent several emails to the seller, but they blocked my account without explanation. I wonder if there are other people, who had the same experience with thi...

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About Wanelo

Wanelo, short for "Want, Need, Love," is a social shopping platform that allows users to discover and purchase products from a vast range of online stores. The website was founded in 2010 by Deena Varshavskaya and has since grown to become a popular destination for shoppers looking for unique and trendy items.

Wanelo operates on the premise of creating a personalized shopping experience for its users. Upon signing up, users are prompted to follow their favorite stores and brands, as well as other users with similar tastes. This creates a customized feed of products that match the user's preferences, making it easier to find items they are interested in.

The platform features a wide range of products, including clothing, accessories, home decor, beauty products, and more. Users can save items they like to their profile, create wishlists, and even purchase products directly through the website. Wanelo also offers a feature called "Stories," where users can create and share collections of products based on a specific theme or trend.

One of the unique aspects of Wanelo is its community-driven approach to shopping. Users can follow and interact with other users, as well as share their own product finds and reviews. This creates a social aspect to the shopping experience, allowing users to discover new products and connect with like-minded individuals.

Overall, Wanelo is a user-friendly and visually appealing platform that offers a personalized shopping experience for its users. Its vast selection of products and community-driven approach make it a popular destination for shoppers looking for unique and trendy items.

Overview of Wanelo complaint handling

Wanelo reviews first appeared on Complaints Board on Dec 6, 2013. The latest review An order I placed 6 months ago was posted on Sep 17, 2023. Wanelo has an average consumer rating of 1 stars from 78 reviews. Wanelo has resolved 0 complaints.
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  1. Wanelo Contacts

  2. Wanelo phone numbers
    +1 (800) 205-6109
    +1 (800) 205-6109
    Click up if you have successfully reached Wanelo by calling +1 (800) 205-6109 phone number 0 0 users reported that they have successfully reached Wanelo by calling +1 (800) 205-6109 phone number Click down if you have unsuccessfully reached Wanelo by calling +1 (800) 205-6109 phone number 0 0 users reported that they have UNsuccessfully reached Wanelo by calling +1 (800) 205-6109 phone number
  3. Wanelo emails
  4. Wanelo address
    375 Alabama Street, FL 4, San Francisco, California, 94110, United States
  5. Wanelo social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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