Waste Management [WM]
Reviews and Complaints

Since moving into our new home, myself and my neighbors have had horrible service in regards to trash pickup service. Since moving in nine weeks ago, I have only had four pickups for a service that I have paid for weekly trash pickup. I have called six times about the pickup service. Each time, thier customer service rep was very polite and apologetic. I was assured that a truck would come by in the next day or so and would be contacted by one of thier supervisors. Only twice did a truck come and pickup the trash. Not once have I received any contact from a supervisor. After my last complaint, all my neighbors had thier trash picked up except for mine. This appears to me to be some sort of retribution by the driver for my complaint of lack of service. So far, I can say this company has the absolute worst customer service I have ever seen.

We have had waste management for years and today we decided we wanted to cancel our service due to lack of pickups we have constantly complained about, more specifically yard waste. We decided to go with another company for a significantly lower price with the same exact service. I even allowed WM to see if they could work something out to lower our bill but in the end after being on the phone with them for over an hour they could not match what the competitor was offering. I kindly asked to cancel and we are in no contract, have no balance on our account and then were told we would be slapped with a hefty cancellation fee just to not have their service anymore. Not only is this unjust, but extremely unprofessional and immature of a company to charge someone because they don’t want their services anymore. We are not going to pay this and will dispute the charge if they try to even bill us this ridiculous amount.

Rocky Mountain Steel Cust ID# [protected]

Service was cancelled as of 4/30/2022 - the last pick up was 4/27/2022.

We received a billing dated 5/01 - 5/31 $22.33 Prorated charges, when I called I was told to disregard that billing.

Then we received another bill dated 6/01-6/30 $348.75 Removal REM 1 6YD3 MSW - the balance due includes the $22.33 = Total due $371.08.

We don't agree with either billing especially the excessive amount charged to drive 10 miles to remove your dumpster.

Waste Managment has been increasing our monthly service charges every month for many years. Originally less than $200, it is now over $500.

I called to investigate charges and have them reduced in 2017, and they were lowered somewhat, however they still increase charges with no explanation.

I called 3 months ago in March and was told the April bill was already prepared, but the May bill would be $110. However it is more than $500. When I called to find out why, I was told that I was supposed to sign an agreement for the new rate, which I never recieved, and the representative did not inform me that I would need to sign any contract for the reduced rate. Otherwise I would have cancelled immediately.

** I was told the reason the rate goes up every month, is because I am out of my contract or service agreement. So thats why it goes up. When I told them to cancel my service and take the dumpster, I was told there would be an early termination fee. **

If there is some way to file charges, I would like to do that also.

I signed a binding 3 years contract with the WM for a set price. In less than 4 months into the contract the WM has raised its fee by 32%. This is a breach of contract.

Good Afternoon! I was driving home from work, LRAFB Jacksonville AR to North Little Rock on 67/167. There was a Waste Management Truck and trash was blowing out of trash bin all over the road! The number on the truck was L 5350, it turned off 67/167 turning onto Hwy 40 towards Memphis. We have enough littering on freeways, is there a top on the bin? In my opinion the driver should have checked to make sure the bin was closed. Surely he noticed all the trash blowing out of his truck. Hoping someone reads this message.

Thank You!

Virginia Eschbacher

You took over our contract from Advanced Disposal with no notice and raised our prices $40 per month.

Since your take over on 4 occasions you sighted us and billed us for contaminated recycling (5 if you include the email I just received).

We are located in a shopping plaza at least 4 business had advanced disposal dumpsters which are now relabeled as waste management. None of the dumpsters are marked to indicate the name of the business they are associated with. I have a 2 yard recycling and a 4 yard trash dumpster side by side located behind my business. Our pick ups are WEDNESDAY (1 week trash next week recycling). On MONDAYS you pick up recycling for the beer distributer and Chinese food restaurant. The beer distributer's dumpster is in front of the build to the left side (when facing the building) at the edge of parking lot backing to a yard and trees.

You have taking pictures of the dumpster which is contaminated; on MONDAY May 9th and again May 23rd. YOUR PICTURE clearly shows a single dumpster in front of a row of trees. Your customer service person said they noticed a lock on the dumpster in question. WE DO NOT have a lock on either of our dumpsters. The week of the 9th was our trash; not our recycling pick-up (we are on a bi-weekly schedule). Neither of our dumpsters had been emptied at the time of my call; I offered to take pictures as proof, but your staff denied the necessity.

I called on Wednesday the 11th about the notice of contamination. Then received a very snarky voicemail from your route manager basically saying how does he know it's not my dumpster. I called him and left a message explaining how I know it's not my dumpster based on location and date of pick up. He never responded. I received my invoice in the mail; you refused to remove the erroneous charge.

Today I called customer service when I demanded to speak to a supervisor I only repeated "I want a supervisor" several times. The women then told me she was going to make me call and placed me on hold for 45 minutes until I hung up.

I called a second time and after 30 minutes spoke to a supervisor "Kelsy". She too implied that there was no way for her to know it was not my dumpster. I told her if your staff were to incompetent to know the difference in pick update and locations of the dumpsters then it should be your responsibility to mark them. She told me she was going to discontinue the call for "in appropriate language". I did not know that incompetence was a bad work. She told me there was nothing she could do. She would have the same snarky route manager "Terry" call me. I do not want to question the intelligence of your staff, but I have wasted over 3 hours on this specific incidence. Not to mentions the pervious incidences; and NOW again from the 23rd. I do not understand the difficulty your staff have in believing this is not my dumpster; and why the burden of proof should not be on me. Send someone to see the placement of the dumpsters. We have offered to meet you staff at the restaurant even though we were closed; but you refused. I have a picture of my dumpsters from today attached; you can clearly see the back of the build and the recycling which has not been emptied. The background and placement is NOT at all like pictures you sent me in my email today or on the 10th of May.

Hello-

My name is Amy Alejandre-I am the community manager at Sonoma at Mapleton. The address is 33600 Mapleton Avenue, Murrieta, CA. On Thursday, May, 19th we were scheduled for a bulk, large items pickup. I called around 4:30 PM as the pickup was not completed and this has been a constant issue. We normally have to make two to three calls to get a pickup completed. I asked on my phone call on May, 19th how I could get the issue resovled. It was communicated that I have not filed any compliants. So this is my first formal commpliant. The extra-large items pickup was never completed even after I followed up that day and was told the truck was still out. Can someone please contact me at 951.378.5342 or email: [protected]@Sares-Regis.com Thank you.

I agreed to pay the $75 fee to pick up the can. I did not agree to a $30 gas surcharge. I also can’t find where there is a notice of a charge for cancellation on my bill. We had just paid the 3 month bill and the gas surcharge was not $30 so I don’t understand how it got that high within the same week. I also attempted to call to cancel service multiple times and was placed on hold over an hour each time which is horrible customer service. I basically felt like the company thought if I had to wait so long I would give up on cancelling service. I was also told I could have my 3 month fee reduced but I would have to call every few months to have that done. How does that even make sense?

The trash was not picked up in the majority of Shelby County Indiana on 5/13/22. I called customer service and was on hold for well over 30 minutes. I spoke to Brian (Nice) and he explained they had no drivers due to CDL licensing changes by feds, among other things. He promised a credit for the week and it would be picked up on next regular day 5/20. It was not picked up on 5/20 either. The area of Boggstown was not touched. I called again before closing and spoke to Debbie and she promised it would be picked up by the end of the day. Never happened. I received another email stating it would be picked up NEXT WEEK! ok so now we have trash for three weeks! I am supposed to call, sit on hold forever to request a credit that may never be received. What are we supposed to do with this trash? I have been told I cannot cancel (I pay by the year. Never again!) And if I do I do not get a refund even though you are reneging on the contract and I have to pay some ridiculous amount to have you pick up a trash bin that I never asked for in the first place!

5/18/22 kim in scale house at riga ny or mill seat almost killed 2 of us standing on brew road getting our trucks ready to unload at 6:30 am she drives very very fast by us please have her slow down 70 is way 2 fast we are all standing there in the am getting ready to unload this has to stop she will kill us and waist management i hear thrives on safety so plz do something ps she is very rude to truck drivers yelling and screaming is very unprofessional thx she also used the word [censored] not good racial person

I called to cancel my service with them last month. They put me on hold for over 1.5 hours. I hung up and called again and complained to the first person that answered that to start new service I talk to someone immediately but to cancel service they send me to no one to wait on the phone. They apologized and then put me to someone right away. She answered and agreed to cancel my service. She told me they would pick up my trash on 5/2 and cancelled my service. She told me there would be a charge of $19.50 to pick up my trash containers. I said that is silly but fine I will pay that.

No one came to get the trash container. I finally took it off my curve a week later, then I get an email saying it is delayed. I come home one day and the containers are gone the next week. Today I receive a bill for $244. This was charging me for the service for THE NEXT MONTH I cancelled, $75 dollars to pick up the bins and a $65 dollar fuel charge? That fuel charge was more than a normal pick up? I am DISGUSTED and will be calling EVERYDAY to get this resolved.

Not only was I lied to on the phone, but continued to be charged for service with them and I have not signed ANY papers with my own signature or by email. I pay per month, I have not signed any contract with WM.

I have been a customer of WM for 7 + years there prices have continued to climb. So I looked into other providers and found them to be half of WM but i could not switch. WM offered to match there rate but only for one year of a two year contract. So I waited and cancelled my account when I could now this was after paying 100$ more per month then I had to.( If I wouldn't of been held hostage for 6mo "600$ extra paid") Now they want me to pay 353.44 for them to remove there dumpster now on my bill I pay extra for dumpster replacement already. WM is crooked and takes advantage of there customers once you start service with them and then in the end try to get you one last time. These practices need to change be fair with your customers and they wont want to leave or just might come back if you did treat them right.

Been with WM since 07 2012.

signed a renewal in July 2017 for 3 years with no automatic [protected]@ 48.52 / all inclusive per month.

Did not renew contract after it expired because new offer was too high. since then the price had increased to 100. per month in 2021.

cancelled the service sometime mid July, paid 206.86 final invoice September 2021.

Received an invoice for Bin removal of 307.45. sent email to argue about the over charge , got a call from a manager who was very rude. I explained that I had no contract and your bin pick up should be around 79.00. I was willing to pay a reasonable charge but no one got back to me. Instead I kept getting invoices every month with increase of $17.17

It’s 5:05 pm and our garbage has not been picked up yet. They used to be around 2:00 and now they are coming around later and later. I tried to get a hold of someone and had a difficult time getting a live person. Customer service is pathetic and can not get anyone. Other garbage companies come around in the morning and get it over with. Having our garage container sitting out there all day and into the evening is ridiculous. Seriously thinking of finding a different company who is always prompt on time in the morning.

I think your $75 tote pickup fee is unreasonable. I never agreed to this charge. This $75 tote fee was not mentioned on my first contract/bill in March 2012. I have no contract and fees kept going up every year. Why am I being charged a fuel charge, regulatory charge, and administration charge on top of the $75. I nolonger have service, these charges are not appropriate and abbusive.

We moved to Arizona in November 2018 and set up our trash service immediately. We recently discovered our neighbors have been paying approximately 1/3 to 1/5 of what we have been billed. After a lengthy call to WM, it was discovered that our account had not been 'coded correctly per our HOA agreement". They have offered to credit us the difference for one year only. Not acceptable. It was at no fault of ours that the account wasn't coded correctly. If we underpaid our our bill for this amount of time I guarantee it would be ok for us to say we would make up the difference for one year. We will be contacting an attorney to assist with this situation asap.

I never signed up for WM. They bought out my old carrier (Advanced Disposal). They automatically raised our rates and when I tried to cancel they hit me with not only a $75 cancellation fee, they also charged me a $45 fuel charge! How is this legal? I NEVER wanted their services!

I have contacted WM repeatedly and talked to reps and a supervisor. I live in a 243 unit complex and started my service on 11/2019. I cannot use any other service for trash service. WM, in turn, gives a discount to our complex. I found this out in 2020 and contacted WM and they indicated they would look into it. I never heard back and called back repeatedly, sometimes I would be disconnected after holding for a long time. I also asked for a senior discount if any, I was told there was no senior discount. After repeated calls, I gave up.

Recently, I learned from a neighbor that I pay 60% more for my waste management. They showed me their bill. I was outraged, there is a discount agreed to for customers in this community.

I called 3 times in the last 10 days and finally spoke to a supervisor. She said there was no discount. She said there was a discount for seniors and applied the discount. This is 2.5 years later.