Waste Management [WM]
Reviews and Complaints

I was never informed of 75 charge for picking up trash can because I am moving. Ridiculous charge and awful customer service. Never again will I use this company. Lady tells me their local office is still closed due to Covid so I can’t just return it myself. That’s the biggest crap I’ve ever heard.

I live in a tight cluster of apartment buildings on North Alki where people actively walk their dogs, their are kids playing outside and people walking. Your garbage truck #153149 drove down the alley (which is the entrances to most of these apt complexes) extremely fast for where he was. I went outside to speak with the male driving the truck to simple ask him to not drive so fast down our alley since this has been a common occurrence with your trucks. He tried to ignore me at first and then responded with “if you have a problem, there is my truck number” as he pointed to his truck. I wouldn’t have even filed a complaint had he acknowledged how he was driving and made any amends to the danger he is putting me and my neighbors at by driving this way. He was rude and didn’t care stating something about he only has so much time to get his route done. This is completely unacceptable and these continued actions will no doubt result in someone getting hurt or killed by your trucks.

On April 19th I called waste management to set up a new account for our farm. The previous owners had an account with waste management and we had been sharing the dumpster with the previous owners and realized we need to get our own account. I called waste management and a Kelly Harmon was the representative that was supposed to help me she sent me an agreement to sign and said the earliest they could get a dumpster out was May 2. The agreement came to my email but I did not sign it because the billing address was not correct I’ll ask Kelly numerous times through email and phone call to correct the address but instead I was ignored and continued emails to sign the wrong agreement were sent daily at 3 AM. I called back to waste management and spoke with Michele who was able to update the agreement and send it to me via email to sign I signed the agreement understanding that we would have a dumpster in our name at the farm on May 2, 2022. May 2 came and we had no dumpster in our name the previous owners dumpster was still on location when I called waste management Mike told me oh you won’t have your dumpster until May 31. I said I want out of the agreement because I’m still getting emails daily saying can you please sign an agreement so as far as I’m concerned waste management doesn’t have an agreement from me and they have faulted on their contract by not providing the service which is a dumpster on May 2 which was the date of the agreement and was verbally told to me by Kelly I want out of the agreement I don’t wanna do business with waste management they’ve been poor to take care of and still have and provide me a agreement that I’ve actually signed.

After being a loyal customer for almost 2 decades I had no option to cancel due to pricing. I am not within a contract but was advised I'd receive a final invoice with a charge of $75 to pick up their barrel. I asked for an option to drop it off and was advised there was no option for this. This is unbelievable that I'm required to pay for equipment that was loaned to me. There was no charge to bring it to me or have it replaced over the years when the wheels fell off a couple times but now because I'm cancelling, suddenly there's a cost involved.

Hello. I decided to not renew the service for another year and called Waste Management in order to let them know. I was told that I will be charged for $75 long with fuel charges, regulatory recovery charges and administrative charges. I said that I was not aware of all these charges. I was told that this is noted on the invoice that I received. When I contacted Waste management, I created the account and paid for the full year over the phone. I never received an invoice by Waste Management. The lady on the phone said that they sent an invoice about a month later. Even, under my account on their website, it does not have the invoice listed.

The other thing that I asked was that even if I received the invoice a month later since the beginning of the service and saw the charges and decided to cancel the service, would I get charged for the fees? The Waste Management representative said yes because I would cancel the service after a month since the beginning. Very disappointed with the Waste Management's practices.

Thanks

Kostas

I requested dumpster service at my residential address for horse manure. I explained my need to the sales rep and he quickly sent me over a contract via DocuSign, dumpster arrived promptly, very easy. Approximately 9 months later, we moved from that address, bought a new house... and are keeping the old house as a rental. I tried to call to cancel the dumpster service, thinking it would be no big deal, only to find out the sales rep had set us up on a THREE YEAR CONTRACT and I was informed that the contract i signed clearly stated this fact. I acknowledge that I clearly did NOT read the contract thoroughly, and that is completely my fault, HOWEVER, not ONCE did the sales rep say ANYTHING about 3 years. He never ONCE asked me about duration, which seems like it is apparently a very important factor and that I now know a temporary dumpter could have been an option instead of a "permanent" one. Had he said anything about 3 years, I would have NEVER signed this agreement. We didn't even get remotely close to 3 years... only needed it for 9 months! WM was not helpful or sympathetic to my situation at all, they just kept repeating how i signed the agreement and that's that. They said to get out of the contract i would need to pay over $900 in liquidated damages and they would not budge on that number at all. I am HIGHLY disappointed and overall just SHOCKED. Never once have i felt so bamboozled by a company. I feel as though i was intentionally MISLED by the sales rep I spoke with and overall it feels like an extremely shady operation. DO NOT RECOMMEND THIS COMPANY FOR TRASH OR DUMPSTER SERVICE.

WM trying to scam us for unagreed upon fees and charges.

Obviously WM tries to muscle in fees wherever they can. Don't let them walk all over you.

Setup fees, cart removal fees, exorbitant ancillary charges.

We never paid ANYTHING, we never agreed to ANYTHING, we have ZERO contract. You want your bin, come take it, I never agreed to being charged for any of these fees in any way.

My bill for residential pick-up (1 container) has been in the mid $30s-$40 for two years. In March, my bill was $41, in April it rose to $44.86, and now for May it has increased to $51.89 (a jump of $10 in two months). There has been no explanation of a rate increase from WM. Please explain — I tried calling but it was after hours.

In my opinion (from talking with people in my area with WM), bills have seen increases in the past and if you don't check them carefully, costs have steadily risen with no explanation as to why. Just because we have autopay doesn't mean that a company can add on more cost without it being noticed.

We are a property management firm and had used Waste Management (WM) at 14 different facilities for more than a decade. In that time, spent thousands of dollars with them to the tune of well over a quarter-million -- approx. $2,000 / month for 120 months. In February, we received invoices stating that yet another price increase of 17.5% to 20% would be implemented. Paying the bill would indicate consent. Due to the verbiage on the invoice, "If you do not consent to this increase, you have the right to terminate your service agreement..." We did not pay and proceeded with terminating services. In order to retain our business, they immediately began to negotiate quoting decreased costs. This in itself was disconcerting as they were trying to increase the costs by burying the increase notice in the invoice hoping it would just get paid and that the increased amount would then be under a new contract term. We were just fortunate that our Accounts Payable department noticed this and brought it to Management's attention. I cannot speak to how other companies operate, but in ours, A/P department is different than the contracts division and the fact that WM did not reach out to their loyal customers to work with them on this. During email communications with the WM Rep, there was never disclosure as to the container removal fee. In looking at the agreements, I did not see any amounts disclosed. We were shocked to receive exorbitant invoice amounts for the container removals; a grand total of $4,805.18; approximately $345.00 per facility, many of which are in close proximity to one another; one small site was charged $676. This feels like extortion, or at the very least retaliation for discontinuing their service. I was expecting to pay the removal fee of perhaps around $100 for each facility, based on past experiences. These amounts are ridiculously excessive. After years of faithful patronage, I feel that this is extremely poor business practice and WM has no appreciation for the thousands of dollars they have already been paid.

April 1st I paid my quarterly bill, 106.61. April 6th they charged my checking account 106.61 as an automatic payment. Auto pay is something I never do as a matter of principle. It has caused headaches in the past and I just do not do it. I called and after ten minutes of voice prompts and recordings repeating I could go to the website, a representative finally answered. She said my overpayment would be refunded. Two weeks later I call again because the 106.61 has been posted to my account giving me a credit of 106.61. So I call again and after the same frustrating series of voice prompts and recordings I talk to another representative. She said she would put through the returned payment. I should expect it in four to six weeks, she says.

STAY FAR AWAY FROM WASTE MANAGEMENT! @WasteManagement Our small business had been customers for years. We noticed our bill had gone from $153 a week in 2017 to $400.00 a week this year. An ex-employee was handling accounts payable and did not let us know how much it had increased. That is a reason to not use these thieves. This is for two of their cans. They were constantly not picking up while saying their “GPS” said they did, well the full garbage cans stated differently. We would have to call and request a pick up, and then they did not show up when they said they would. It was seriously not worth the hassle anymore. We hit our limit.

We called to cancel our pick up and they said we can’t, as we signed a 3 year contract in 2017. Apparently, in the very, very, very small print it says they can automatically renew that. So small you can barely read it without a magnifying glass. They also say they can raise your rates but must notify you. Well, we were not notified, but they consider the fact you pay your bill is you agreeing to the increase. They say that is legal!

They have turned it over to their lawyers and said they will take us to court. We are a small business and just can not afford to pay this exorbitant rate for something they didn’t reliably provide, and we no longer need. But they say they legally will force us to pay for something we are not receiving, we have not put anything in their cans since February 24, 2022.

Please stay far away from Waste Management, as they are nothing but a crooked, waste themselves. Talk about Corporate Greed killing the little guy, they are prime examples.

My rate goes up every year, but when I call they will come back down to earth. This year, tho, my bill went up $244.11. It was $478.45 last year and now they want $722.56. It's due on 5/6/22. I called and was told it was because of the price of gas. I could see a little hike, but this is criminal. Looks like price gouging because of the pandemic and the war in Ukraine. They're taking advantage of the situation. A lot of people are still suffering because of the pandemic and don't have that kind of money to pay this ridiculous amount. We're retired and we don't have it to pay. They're pretty much the only game in this area, so they know they have us. If the gas prices go down this year, will we get a refund? Not on our lives. This company makes billions. It's one big scam after another. Waiting for a manager to call me back, but not optimistic about the call back or the outcome.

I cancelled our service because they kept going up on our services. I found another company that does cheaper every six months than WM does every quarter. WM came and picked up the container on March 31 today April 18 I get a bill in the mail for 124.12. So I call and they say that was for cancelling and picking up the trash can along with fuel and environmental charges, a bunch of BS! Why are they charging me to come get their property when we paid dearly for “renting” it every month! Getting a lawyer. I’m sure they would have a field day with this. Taking advantage of people hoping they don’t pay attention to their bills!

Dunkin Donuts 1903 Taylor ave Parkville MD 21234. Trash is being pick up as early as 4:15 am on Saturday morn WAKING the neighbor hood with some homes not 50' away . We have a 6;00am noise ordnance in Parkville and would ask you to respect it , we will also contact the owner of this store if this continues , Thank You for your help in this matter , Tom, HPCA

On Thursday morning, March 31,2022, I heard the recycle truck and went out the garage door to retrieve the bin. It had not been emptied. My neighbors bins across the street and to the right and left of my home were emptied.

I waited for your truck driver with my bin opene The driver got back in the truck without emptying my recycle bin and went two doors down and emptied their bin. My next door neighbor's had already been done.

I requested to have a supervisor contact me. Never happened.

I later received a call from Waste Management stating "a truck will be back by 6:30 this evening to empty the bin. Nothing happened the bin is still full.

I was driving on I75 south when one of your trucks truck # 415435 rode pass and alot of debris was falling from the truck. Some hit my window and now I have a huge Crack in my windshield. I have called with no dismay.. so I am writing this email in hopes someone will contact me. My name is Danielle Williams my phone # is [protected] or contact me through email.

I have had no issues for over 10 years. I got made at wells fargo and changed my banking to citibank and then gave all my auto payment bills the new account. For some unknown reason to this day Citibank froze my new account which caused havoc that I am still paying for. I had to contact so many people and I am not young. After a long trip to visit and help my ill father I had a letter saying my bank declined my payment. I had thought I took care of it but it could be possible I forgot my trash bill. They don't take credit cards without a 3rd party $5.00 charge which I really can't afford. I called to see what, if anything, I have done and make sure the correct banking information was on my account. Of course I sat on hold for some time and then Wendy answered. She was the most unhelpful person I have spoken to in a long time. I tried to keep it short and started to speak and she told me my account was up to date and there was a reversed payment. She kept asking me if i changed my online information and of course I did not remember if I did or not. She told me to stop speaking and listen. She was telling me things I knew and not telling me what I needed to know. Finally she stopped in mid sentence and asked what she could do to help me. I was so upset I told her she was of no help at all and I hung up. All I wanted was to know if my account has the correct bank number, on auto pay and make sure I would not get a $53 dollar charge for my banks error. I was afraid my payment was going to be returned a few weeks ago and gave a credit card and paid the extra money to make sure. My letter said they will attempt to withdraw a payment again which is not necessary as my account is currant. Also telling me to resolve this issue quick. How do I do that when the agent won't listen or be a little kind?