We Buy Any Car review: Service rude staff

urther to our recent emails and telephone conversation regarding the poor treatment given to my partner, Emma Lewis by your staff member during the sale of our car - Silver Mitsubishi Barbarian 4x4 vehicle (2012), Reg PN12 PKV.

On the 20th July 2023 Emma Lewis (partner) contacted webuyanycar on line to achieve a quote, the quote came back as £3,165. We decided this was a reasonable price and I asked Emma to visit webuy anycar at Asda in Caerphilly on the 21st July 2023 at 11.20am with the intention of selling the car.

On arrival your salesman (name was not clarified by him) was welcoming and friendly. Emma then provided the car documents as was requested, the salesman looked over the vehicle, and stated the following had brought down the value of the vehicle:

• that there was a ‘lot of rust on it’

• the mileage was 5000 over what was inputted on line by Emma originally

• having only one key also brought down the value

• a 2-to-3-year gap in the service history

• sign-writing on the vehicle

Due to the above your salesman then offered the amount of £1,600 (half of the online quote) – Emma replied ‘No’ as she was surprised at the large decrease in the original amount offered on-line. Then the salesman began to get aggressive to the point of intimidating Emma by ripping up the V5 document in front of her and shouted at her ‘you have wasted an hour of my time when I could have been selling other cars’ – he then went on to say ‘what did you expect?’ The salesman then offered a further £250 but Emma declined. The salesman repeated the ‘faults’ to Emma and it was at this point his voice started to get louder, he also said ‘you would be lucky to get a £1000 for it’.

Emma asked for all her paperwork back, he would not hand them back so Emma had to pick them up herself from his desk, he then said he had the right to ring me, however, Emma was trying explain I was working on a three-story building and was unavailable.

Emma started walking away when he followed her and said he would phone head-office to ‘try and get more money out of them,’ ultimately an extra £300 was offered to Emma who replied ‘No’ again. Emma then spoke to me and I agreed to take it as I could tell Emma felt pressured into selling the vehicle there and then and had taken so much abuse by then.

Emma informed the salesman they would agree to sell it at the lower price offered as Emma just wanted to get away from the situation.

The reason for clarifying what happened in writing is because throughout this transaction Emma felt, being a woman that she was taken advantage of and felt pressured into agreeing to the final sale of £2,112.77. I am sure you can agree that when Emma visited webuyanycar on the 21st July she didn’t expect to be treated in the way she was and certainly should not have to feel pressured into agreeing to the final offer as given.

It was embarrassing and demeaning for my partner as there were also several people in close vicinity who heard everything that had taken place.