Wendy’s
Reviews and Complaints

I went to Wendy's on north Main Street high point to pick up an order; sat at the drive thru for 10 mins nobody ever acknowledged my existence meanwhile the employees are dancing around at the pick up window looking out and see myself along with another car behind me! I drive up to the pick up window and a gentleman opens the window and says stores closed you need to go to the drive thru; I respond saying I was just at drive thru and nobody acknowledged my existence; he closes the window! I go back to drive thru and sit there for another 10 mins still no acknowledgement! That same gentleman comes wheeling out garbage to the dumpster; I roll my window down and ask if anybody is going to acknowledge people at the drive thru speaker he started smarting off at the mouth so I quickly told him to forget it apparently they are not there to serve customers and I took off speeding out the parking lot! I will never come back to that establishment period from here on out which is sad considering I eat out every evening! I will encourage everyone I know to never go to this unprofessional uncaring establishment ever again and the employees yall are hiring are useless and do not care about customers nor customer service! I did find out whom the GM is and will be finding a way to contact him as well! This place just needs closing down!

We went last night to get food at the Wendy's in Simpsonville off of fairview. When we went through the drive thru they gave us our food and never gave us and forks or spoons that we asked for. The doors was unlocked and we went in and they told us that we had to leave because they was going to lock the doors. Then when we got our food my chicken sandwich was bad because the meat was hard like it was something that had been left out recooked. My sons chicken nuggets didn't taste right he had to spit them out. My other son burger the bacon didn't taste right and his stomach hurt him all night. I was very disappointed with the service and food there. I even got up feeling sick to my stomach. I will never be back there again.

Your Chocolate Frosty is not the same anymore. It is a shame that you have changed something that was good just the way it was. Sadly I will not be buying your Chocolate Frosty anymore. For your information the taste is off, it is too fluffy, leaves a bad taste in your mouth after eating it, not like the old ice cold Frosty. Please bring Frosty back.

The manager at Wendy's today was horrible not sure if she is angry she's working on nee year's day but she need to know how to speak to people. The attitude will not take you anywhere . Good Customer service make people want to come back to an establishment however your attitude was just atrocious. You just lost a faithful and regular customer. She needs training in conflict resolution. She offered no apologies for her unprofessional behaviour.

I only worked 2 days at Wendy's in bluefield Va and have not got that pay yet I started the beginning of Dec 2021 and now it's new years eve and still haven't got it I called them and they said I would get it yesterday never got it

At about 4:05 on 12/30/2021 I went through the drivethrough at the wendys at
2053 W. Lawrence Avenue in Chicago
THe young man at the window had his mask absolutely well below his nose.
When I asked him to pull his mask up, he opened the window and told me that the mask fogs up his glasses!
This is really upsetting and I will not be returning to Wendy's after being a customer for decades. This person with his nose fully free packaged up the food for me, very upsetting.

The store at 259 middle Country Road the employee are not wearing glove. went 3 time at 1130 pm and nobody is using glove, taking samdwich with bare hands, coming from bathroom, using cellphone and later passing the food without glove .

Hi
curently the wendys at 1838 w sunset blvd st george utah 84770 #3090

takes 30 minutes plus to order at thw window this has gone on for 3 weeks im am no longer going to wenys for my companys lunch or my personal lunch or dinner i waited in the line of cars for 33 minutes before i got to the order board last week today it was again another 34 minutes whats going on i asked at the window and got dismised like it dident matter also ive been on hold for 45 minutes on wendys customer care phone number nice i gota tell ya this is not good

kandice flick
[protected]@yahoo.Com

Drive through did not ask what size frosties, or flavors. I ordered 2bourbon bacon doubles meals w frosties. She gave me tiny ones and I said I didn't want tiny ones. So she took them and squished them into medium cups, w/out asking what size (I wanted large). Got home and there was no bourbon sauce or onion rings on either burger. They have more employees that a few weeks back, but there are a lot more mistakes.

10% discount was omitted. Told mgr & not to redo, that i'd let them know next time in. I advised night mgr tonight & she said she knew nothing about it, could do nothing about it, approx.35 cents. A disagreement resulted. It reflected mean, inconsiderate disrespect when told in front of employees & customers that she had been there 14 yrs & wouldn't be disrespected by the likes of me, as she made it an embarrassingly ugly scene publicly, given that I failed to appreciate what she presented, totally uncalled for. I don't know if she is a woke, crt white hater, but she has the right demeanor for it. 596 long point rd, mt pleasant, sc 29464 is a successful site in a predominate resort beach affluent equal race mix community adjacent to charleston, but the total mgt & staff here is af american. Never had a problem there, but they treat people differently depending on color, wrongly in by opinion. Dave thomas would turn over.

My wife just sat in line for 20 minutes at the Wendy's at 95 Woodcross rd. She ordered me a burger and I got a Chicken sandwich, which would have been OK if it was good. No it was terrible….. Never again

I go to the Wendy's in Plainview, TX every week day morning to get breakfast for the girls at the office. During the past couple of months I will go to place my order and the lady says "Thank you for coming to Wendy's, I will be right with you." Sometimes I am there waiting over 10 minutes. Then when I start to drive off I see that there was no other customers at the window. This morning driving off I saw two workers through the window just talking. If they are unable to take your order why don't they just say something rather than me having to sit there waiting for something that is never going to happen. I have been there some mornings where it will happen to the person in front of me and that car will just drive off. Giving that I am a working woman it would help me to get to work on time if I am not having to wait on someone who clearly is never going to take my order.

While at Wendy's in Moundsville Mom who is 81 said order for you and son and then I will .on getting order or at least some of it she noticed cheese burger missing she went to young lady asking, young man said you have to pay for it well that was rude of him and he brought up order on big screen saying order no cheese burger she said i can read and she went on trying to order cheese burger he was rude kept interrupting and saying i can't hear you tell me what you said and getting in her face to my 81 year old Mom I finally said after Mom put him in his place but kept talking back i said I've worked in customer service and you need to stop talking he didn't so i said shut up he said you're telling me to shut up I'm working back here .I walked away wanted to leave all the food but payed .A man who was there and heard the disturbance said Hes like that to everyone and by the way my Mom has a co/clear legally death did not get cheese burger or dressing for salad no pecans in salad .time 417pm Thursday 12/9/21

purchase 11/30 21 store #[protected] client #3070
I bought 6 $1.00 biscuits. I was charged $1.00 for 5 and $2.99 for 1
I called, they apologized and said to come in. They would refund the difference
When I went in the Manager said there was a 5 item limit. I walked him out to the BIG poster in window. I took a pic which I can't get to upload. But I am guessing all Wendy's have them
He agreed there is nothing on it that says any limit.
He did show me an internal print out that said there was a 5 item limit.
I asked him how a customer was supposed to know. Had I known I would have bought 3 and then another 3.
Frankly he didn't care that there was no way a customer could know and he said he could not refund me the difference. His name was JR. Not very customer friendly
I would like a refund sent to me.
I would like a refund
[protected]@aol.com

Me and my husband went to Wendy's 32967 Michigan Ave in Westland Michigan on Michigan Ave to the drive thru and got poor service. The drive thru employee would not allow us to complete our order. She kept cutting us off and seem to have an attitude. Then another employee chimed in and he started to cut us off also. I will never ever come to his Wendy's nor would I recommend anyone to ever come to this location. Very poor service. I ended up going to Burger King instead. This is not the first time I have experienced this type of attitude at this location, mainly on the night shift. I believe that they need to attend monthly or quarterly customer service training classes