Wendy’s
Reviews and Complaints

I just learnt something very troubling, the fact that your gm would assume she could treat people this way is astounding! My son joshua crabtree worked under this woman and in a scheming plan they completely slandered my son, violated his rights and wendy's did nothing! Your gm will be able to give her version, which considering her tactics until now i'd have confidence that it will be lies mixed with truth! Thank god we have video, depending on which route we have to take will depend on how fast we get to view the video! If a lawyer is needed, I have one on stand by! He's completely agreed that several rights were violated! One of the geniuses working under this gm who was competing with josh for promotions evidently has a thing with the gm, regardless he began to claim he smelled an odor on josh, marijuana I believe and so josh was singled out for a drug test, he complied, not even a month later, again he was singled out... Even though he already passed the first after passing the one for employment! Soon after a third one was given the gm felt josh wasn't embarrassed enough, that he could use more slander so right in front, right in front of other employees this gm tells josh he's going with her, that she's driving him to go take the test! What gets me is, what was a 4th test going to prove after passing 3 with flying colors! Well regardless my son was so ashamed that he couldn't tell me! For him he knew this was about his character, how well he gets along with co employees, in his mind he knew it wasn't about weed, hell her passed several tests proving it! The more I think about what this [censor] did to my son the more it pisses me off! More so because you guys are allowing this behavior! How could you approve testing on a person 4 times without wondering why? Do you think it's funny like they do, I know I went there asking a person changing garbage outside about the incident and he was very amused! Stating... Boy they got him good! We will take this thru your own internal process! That's the right thing to do legally! I'll tell you now that if this was your son you'd want answers too!

What is going on with the drive they at Wendy’s in Mccomb, MS? The wait time is unbearable. I have been sitting here for thirty minutes and have only moved two car lengths. The service has been substandard here lately. Do you have a new manager or new employees? The orders are often wrong, and the food is lukewarm when you get it. The tea tastes like it is soured all the time. I am seriously considering not coming back here. This costs me time off work when I am waiting.

I recently went to Wendy's for a spicy chicken sandwich. We requested extra pickles. When we got home there was NO pickles. We called the location to express that we had received the order and it was without the extras as we requested. The female hung up on me. I have been to this location many times...no...this isn't the first time they messed my order up. Yet it was the first time I had called about the problem. And it wasn't a friendly by any means.

Ugh. I have always been able to purchase a plain beef patty for .89 to 1.89 at any Wendy's in San Diego, Ca. I don't know why there is a price difference, but I will pay for it since my dogs love the beef patties. This location near my house--Washington/Jamacha in El Cajon Ca 92019, now charges the full single price for just a patty? The person on the loud speaker is consistently rude and hard to understand (older hispanic female)-- English is not her first language and yells 'it is our policy, I cannot break it for you! If you don't buy a burger, you pay full price for the patty!'. Really? I told this person that she spoke to someone last time and they charged me 1.89-- she said 'no-- no I did not, and I am the manager'. Again, Rude. I decided not to buy anything and will not ever go to that Wendy's again. Oddly enough, Wendy's was my first job in high school, and I don't remember the company allowing such unprofessionalism-- back then Wendy's just made good food and wanted to make people happy.

Cashier: Robin
Host: Taylor
Receipt # 3081
Date: 10/20/17

I would like to submit a complaint about this restaurant. I went to the drive thru and they were screaming at me through the speaker and then me to pull around and when I got to the window they were grabbing each other on the [censor] and didn't even open the window. That went on for like five minutes.
The store is on sullivant ave and crescent. It is a new store, but unfortunately the service is still the same. There is always a wait and they are always rude.

Thanks,

My friend works at this store along with a few co workers and they all have the same story the management there sucks they take way to many smoke breaks and most of them take it to get out of doing there daily routines they don't like to do which is causing other workers to have to pick up the slack there leaving behind my, friend has worked there for over a year and still yet is making less than some of the workers that were just recently hired along with that having workers pick up slack causes the quality of the food to drop and not be as prepared leaving customers unhappy and not wanting to come back because of there visit and I feel like there management is giving wendys a bad name and should be dealt with by someone who can run that stores like wendys should be.

Recent facebook posts:

Wendy hardison furlough
October 13 at 9:29pm ·
Chris and I wanted a late snack. So I ran to wendys. The fella ahead of me asked for chile. Nope - out of chili. I pulled up and placed chris's order. "what drink do you want with that?" he asks. "coke." I reply. "sorry, we only have sprite," he said? "do you have tea?" I asked. Bless their souls, they had tea! When I got home, chris began digging in his bag. They got his order correct! Bust my trousers! But the napkins... The napkins were the same brown paper towels used in restroom dispensing machines. Wendys in plymouth needs an undercover boss...

Wendy hardison furlough
10.17.17 — 7:39 p. M.21 hrs ·
I give up! Last night, we stayed at the barn past 7. The plan was to stop by wendys to take home their new chicken strips for a late dinner. Me at the drive-thru, "I would like a number 11, 3 pc with a plain baked potato..." wendy's employee, "we're out of chicken." how can you be out of chicken? You're a flipping restaurant! No chili, no frosties, no chicken, and no soda... All signature items for wendy's franchise chains. Wt ham sandwich! From one wendy to another... Yall stink and are a disgrace to the name!

Plymouth is always out of food and mostly at night. Surprisingly by lunch time the next day, the pantry is filled I know three folks who worked in plymouth and have disclosed that if the frosty machine has been cleaned, staff will say the machine is down. The decor is trashy. Who wants to go into a restaurant with an overkill of dollar tree seasonal decorations plastered everywhere? I have not noticed this in any other wendy's franchise but the one in plymouth, nc.

Twice, I have asked for a signature salad. They forget the peso, or they forget the blue cheese. When asked to add the item, staff acts disgusted, well, so am i. I will not be going back to wendy's in plymouth.

The employees at the Wendy's in Westerly, RI are literal [censor]. Everytime I go through the drive through, EVERY TIME, no matter I'd there is 1 car in the parking lot or 5, I am told "We'll be right with you." And I am forced to wait at least 5 minutes, sometimes more, for them to take my order. I've worked fast food for 4 years. There is absolutely no need to put customers on hold for that long, and there is absolutely no need to put customers on hold that often. I can understand if they are slamming busy, but that Wendy's never is for obvious reasons. Worst fast food place I've ever been to in my life and I'm boycotting that particular Wendy's. Absolutely ridiculous. It needs to be fixed. They need to realize that working fast food is not that big of a chore.

OCT. 18 / 2017 @ 8:30 PM #1) I have no major complaints with WENDY'S - as I love your restaurants and menu options. #2) However, I request WENDY;'S PLEASE consider adding another option to their menu. #3) PLEASE consider adding sausage & sauerkraut to your menu or sausage with onions and mustard! (If not year round then PLEASE consider this for the fall season, especially October of each year! I believe this would be a big seller and a successful product offering for WENDY'S and I know I and my friends would certainly order this! BEST WISHES! to WENDY'S and your STAFF AND EMPLOYEES! From [protected]@yahoo.ca

Everytime I go to the Wendy's located on broadway ave Cleveland ohio i always have to ask for everything even the sauce for my nuggets the service is slow the staff are extremely ghetto and its a pain to think about going. They close earlier than any other wendys, the fries are always cold and the lines are always long, I dont know if it's because most of the staff is too young or the managers aren't doing thier jobs your guess would be as good as mine quite frankly all I know is this location sucks 80% of the time

I called the customer care line, twice, and made a detailed complaint about horrible treatment, and being served Not-Wendys-Quality food. The main complaint was the sarcastical and childish treatment received from the location. This was Not the first time this happened here, and I am not the only witness to this locations problems. I asked first about the Son of Baconator sandwich I had ordered, as usual for me, as it was clearly not made correctly, and as I looked closer, the meat pattys on this double burger were almost paper thin, as well as burnt and dry. Clearly, NOT wendys quality material. Also, it was just not made right, I eat at Wendys typically two-three times a week in one fashion or another, I know the product. This was NOT the product. Upon requesting my money back, I was given the incorrect amount, and when turning to ask, the person already had the difference in her hand, and demanded the rest of the combo meal be returned. I have all receipts from this, I was again presented with a person supposed to be the manager, and was not. This place has a Bad out of control problem, which is one thing, but now they are Misrepresenting Wendys and their products. I asked to speak with a District manager or equivalent, or higher, and have not heard a word from Anyone for a over a week. I am a longstanding customer, now a pretty mad one as I believed Wendys cared more than what I am now seeing. There is a Problem at this store in Winter Haven, Florida #11363 is the number for the one on 930 6th st NW, Winter Haven, FL 33881
This occurred on 10/10/2017 @ 5:16 pm Order # 10179
Feel free to contact me. [protected] or [protected]@gmail.com

On Wednesday, October 18, 2017 around 12:35 pm I went to the drive thru at your Wendy's location of 3465 Stickney Ave, Toledo, Ohio 43608.

I ordered 2 of the 3 piece chicken tender meals. When I arrived at the window they took my payment and asked that I pull up because they had to drop fresh tenders. I pulled up and waited for 10 minutes before I decided that it should not take 10 minutes for some chicken tenders to be cooked so I pulled around and went inside. When I stepped to the counter inside the establishment a gentleman whom I assume was the manager asked can he help me. I told him I was waiting in the drive thru for my order of chicken tenders and he proceeded to tell me that they had to drop them fresh. I stated that it should not take 15 minutes for tenders to cook. He stated that it had not been 15 minutes. Another worker looked at the order screen and stated that it had been 13 minutes. I am pretty sure that it does not take 15 minutes for tenders to be dropped fresh to cook. While I am standing there waiting another 5 minutes for my food to come up, all the employees that were back there working felt the need to come to the front to see who was asking about there food which I thought was pretty unprofessional. While I am waiting for my food to come up, a female employee came from the bathroom area and stated " I can't use that bathroom can I go across the street to use the Rite-aid bathroom?" I found this to be very disturbing that your own employees will not use the bathroom that they are required to keep clean.

This whole experience was totally unprofessional. I have never been to a fast food restaurant that takes just as long as a sit down eatery to make chicken tenders. The gentleman that gave me my order thought that giving me 2 small frosty's would be sufficient for my wait.

Of course, I did not receive a receipt for my order or I would have attached a copy for you to see.

I would like a refund of my $10 for the 2 meals and coupons for future visits.

Obviously there are no workers there that take pride in their job or the company for them to not want to use the bathroom.

We went to Wendy's at 6:19 PM. We ordered two junior bacon cheeseburgers and two value Sprites. The cost came out to $7.17 and we gave them $20.17. The change that they gave us was a mutilated $10 bill and 3 $1 dollar bills. We drove to feet but still in the parking lot and saw that the $10 bill was mutilated. When we backed up and asked for a replacement, the cashiers reply was it wasn't that torn when he gave it to us and he can't take it back. His manager supported him. So we asked for a full refund and gave them the food back and they ended up taking the mutilated $10 bill anyway. Horrible service!

Just left Wendy's on 1251 Industrial Blvd NE, Minneapolis, MN 55413. Ordered Baconator fries and embedded in the cheese sauce were two labels - see pics below! After being Completely disgusted I tossed it out. I would like someone to contact me via email: Annette.[protected]@cenveo.com as I already wasted gas, money & my time - not going back there today or possibly ever again!

moderation.
I visited the Wendy’s located on Mt. Zion in Morrow Georgia. To start we waited behind 2 cars for almost 10 minutes, which wasn’t a big deal. We finally made it to the order speaker to wait an additional 3-5 minutes, I’m not sure if the speaker needs to be replaced or the headsets the cashiers are wearing because when the cashier read my order back it was difficult to understand. We decided to have her repeat it at the window. Upon arriving at the window the cashier was sucking a lollipop, she never attempted to put it away while speaking with us, she actually kept sucking it while trying to repeat our order, which was wrong. Then another cashier came from behind her and said “well your large fry sounded like a large sprite, sorry.” Then she rolled her eyes, at this point I was done, the customer service from beginning to end was horrible. I went to Zaxby’s instead and received exceptional customer service. Customer service is the way to drive your business and it’s obvious this is not being talked about at this location.

I visited Wendy's on Saturday 14th October 2017. Branch: 935 E Campbell Rd, Richardson, TX 75081.
It was 11:30 PM in the night, and I had requested for a piece of ice due to an emergency. My friend had an allergic reaction and needed ice immediately. The woman on duty not only refused to my request but outrightly lied saying they were closed.
While I was passing by Wendy's again at around 12:15 AM, I saw her offering service to some other woman.
This is extremely poor customer service and added rudeness. I would like to know why this kind of treatment was given to me. I believe I am owed an apology.
I am definitely not visiting Wendys again!
-Aatrayee Sarkar

I visited the location at 7681 South Raeford Rd., Fayetteville NC 28304, on October 14 around 11pm. After sitting in the drive thru for at least 30min just to get to the speaker, the guy asked for my order. It was my wife, our children, my niece and myself and I ordered 5 4 for $4's, or at least I tried to. After I ordered, I waited for a reply...nothing. I said hello, you still there?...nothing. I waited...nothing. I got the feeling that they didn't want to prepare my not so large order and they hoped I'd go away, and I did. When i drove passed the window, they were just standing there looking at me. I ended up giving my money to the surprisingly nice people at McDonald's a few doors down. I should've known something was up when two cars ahead of me drive off, but I went against my better judgement. Not to mention there was an employee sitting on the curb smoking and another taking out trash. Perception, Perception, perception. This was my worst Wendy's experience ever, and I will NEVER visit that location again. I know the QSR business intimately, and the late night daypart needs an overhaul, you are missing out on a lot of sales.

I went through the drive thru for a frosty and fries which shouldn't be that difficult you would think and it came to 4.25 I think... I don't know because I didn't receive a receipt. When I finally got to the window and got my fries they were cold and soggy... so I asked for fresh which meant I had to wait even longer. Since that wasn't the best situation I was expecting at least an "I'm sorry" but instead got dirty looks from the dumb kid at the window who was more interested in her social life than her job. I almost parked to go in and say something but I had my son asleep in the backseat so I kept going. When I got home a few minutes away and I tried the frosty and it was totally melted and gross. So I basically just wasted time and money on something I used to enjoy and I want to let you know I will make sure everyone knows how terrible the food and service were.

Thursday, October 12 my family and I went to Wendy's at 12:05 am to get food. The manager at the window was very rude and rung our order up wrong. When we asked him did he get the remaining order he said no. But yet he repeated the order to us. When we got our food, we checked to see if it was right. The manager came back to the window and said is everything ok( with an attitude) because I got a line! My family was in an uproar by his remark. By then I call the company and Cary Florez was so kind and handle the complaint even though it wasn't at her store. She gave me the Gm information at the Wendy's on 401 Raleigh Nc location that I visited. When I talked to the Gm there, he didn't care about the incident, asked if I got a receipt which I never got. When I explained to him that the manager that night rushed us from the line, we didn't have time to ask for a receipt he told us we couldn't get our money back cause we don't have proof. By now I'm very upset cause he didn't ask who the manager was that took our order nor did he apologize about the incident. So I called Cary Florez again and she took care of me and my family. Wendy's need more people like her cause the other 2 managers are gonna hurt the business when it comes to customer service.

I visited one of your Kingston Ontario locations yesterday and was quite unimpressed by the quality of customer service. I ordered 4 of the same meals totaling $40 and was the only car in line at the drivethru (restaurant wasnt busy as about 4 or 5 employees were standing around inside). As they handed me my bags I asked if everything was accounted for and they told me yes. I took the bags and went on my way to the 401. As I got driving my family and I were starting to eat our dinners and we only received 2 full meals and the other meals we ordered were missing our chicken strips so we only got fries. We had paid for the meals mind you $40 is quite hefty for 4 cold french fries and only 2 chicken strip baskets. So the 2 of us only got half of our meal which was cold fries. I could understand them forgetting something if it were busy but where is the care that goes into ensuring that customers get everything they asked let alone paid for. We had a 2 hour drive and didnt have time to stop anywhere else for food but I will make sure next time I will not stop at wendys.