Whataburger
Reviews and Complaints

I was standing in front waiting on a person to come take my order 3 orders came back wrong, man waiting for 3 taquitos had been waiting 30 min had to complain to get his order, a lady in the drive through got out her car and came inside to see what the problem was the manger was helping but it was a cluster mess, I waited about 10min. No one came to take my order or acknowledge me I left. This happened about 10:49am on April 11, 2021

My name is Bridgette Murray and I am a nurse in the Fort Worth area. I live in Arlington, Texas close to your location at Collins and I20 highway. I have already a horrible experience at this location and was contacted by Maria, who stated she was a manager. She apologized for the horrible experience I had and requested that I come back and allow management to make my meal over. I left work this morning and called first ( with hassel because of no reciept) and I explained that I had spoken with Maria who assured me it would not be a problem. I came to through the drive thru and explained who I was and why I was here. The young lady took the order and repeated it correctly. I pulled up and waited again and my food was brought to me. I assumed that it was correct until I looked in the bag and the burger was made wrong, YET AGAIN. I drove back to the location because I wanted them to see for themselves so I did not come off as someone who just wanted to complain. A hispanic gentleman came and spoke with me with a attitude as if he is tired of my complaints. I showed him the burger, NO APOLOGIES, NO NOTHING. He went to the cashier and I was so DONE with the entire experience, I told him that I just wanted to speak with MARIA. He was totallly annoyed with me but my patience had worn thin, and I decided to just leave and contact corporate. This is a perfect example of POOR CUSTOMER SERVICE and POOR FOCUS. How can you remake a horrific mistake and still not pay attention. PLEASE explain to me the mentality behind this ridiculous poor and unprofessional behaviour. My cell phone number is [protected]

Went through the drive-through this morning in the B lane. The lady comes outside and tells me I was supposed to drive by the window, but how does that work? The lane was open and nothing told me differently. The lady comes out to take my payment but does not bring my drinks. Four cars pull through the A line which I would have been in front of the last one. The lady brings my food and change. I remind her of the drinks which take another 10 minutes and now my whole order is cold.

Firstly, I do not want a "we will do better" letter from the manager...been there and done that. I want a refund for my order today or coupons for future purchases, if there are any! This mismanaged business in need of drastic and immediate repair. The restaurant is getting a horrible reputation in he community for wrong orders and waiting for food.

I would like a district manager to call me to discuss at [protected].

Bruce Norwood

That whataburger sucks. Flat sodas, fries undercooked. Burger not hot, didnt have any flavor. Took 25 minutes to get order, and it wasnt even fresh.

The Whataburger near my house is extremely slow. Today I decided to go inside instead of waiting in the ridiculous drive-through line and I still waited 20 minutes literally for one hamburger and french fries. This is not a fine dining restaurant where I would expect to wait like this. Guys need to be more efficient or do something different because it's really difficult to pay almost 9 dollars for one hamburger french fries and a drink when I could go down the street to five guys and get a much better hamburger and wait that long.

Today is March 11, 2021 and about 315 320 I came to the Whataburger off of I 40 and grand. We all were in the line so long my food was cool I was not given a receipt and the guy who took my debit card kept it for too long plus he wouldn't give me a receipt. I have complained about this Whataburger before. And after year plus I tried this whataburger again. Still NO change
Dyanne Johnston
[protected]

I ordered a #1 "add grilled onions" on 3/1/2021 at 8:22pm from 6414 82nd St, Lubbock, TX 79424.

This is the second time in a two weeks they have severely messed up my order. Who wants to order an eight dollar burger when there is no patty? Absolutely ridiculous! I'm not vegan. This could be the last time I offer my money to Whataburger. Ridiculous that I give you my hard earned money and still can't get what I order! It's like the 1950s drive-ins.

I wanted to purchase a Dr. Pepper shake at your franchise in Silsbee, Texas. I went to the drive thru window and ordered. The lady told me to drive to the front. I went to the front because there were 3 cars in line. I went to the front door to ask about my drink because the 3 cars had went through the driveway and the lady behind me was also gone. Furthermore, I had waited for 5 minutes before she finally came out saying she was sorry. I gave her the money and she owed me 1 dollar. I waited for another 2 minutes, and she had not returned. Furthermore, I went to the door which was now unlocked and went in. I was trying to tell them that I wanted my change. They told me that the inside was closed. I told them again that I had been waited on, and then they told me to get out. Now I'm upset, and I said that I would leave when they gave me my change. Then I guess the manager came and told me that I had better leave, and I said I would as soon as they gave me my change. He went and asked the lady if she owed me anything, and he came around the corner and threw the dollar at me and said get out.

The last two times I have been to the Brenham Texas location I have had my orders messed up. We ordered doubles got singles no cheese and didn't give us our fries. We had missing items and cheese left off both trips

I am a loyal customer of WhataBurger for many years. I visited the location-841, at 1208 S. loop 288 about 6:27 p.m 1-12-21. I ordered a number (1) with onion rings. I waited patiently for my order at a table, there was a black male employee standing by the drinks without a mask covering his face. One of the workers accidentally gave him my order. While not wearing a mask he look in my bag talking over my food. He told his co-workers that it was not his order but, probably my order.

I noticed that they then brought me that same food to my table. I told the servant that the employee was not wearing his mask. I then asked to speak with the manager, she said I am the manager. I began to explain to her my concerns of my food having possible exposure from the employee breathing and talking over the food that they brought to me.
I asked could they remake my order and she became agitated. I calmly stressed to her that I do not take the corona virus lightly and have underlying health issues. The manager rudely out-busted telling me to calm down as if to tell me to shut up. Dissatisfied and not feeling safe I asked for a refund, I mention to the manager that he should be wearing a mask and he was not. She began to attack me telling me to calm down, then the male employee began to join in attacking me trying to make excuses why he was not wearing his mask. While he was engaging me another female worker rudely cutting me off telling me to calm down not letting me express my concerns about that type of customer service and health concerns.

All of a sudden she became angry and I she asked the female worker to call the police. I sat down waiting for my refund and she took her time. She rudely told me to leave before receiving my refund. I told her that I heard her tell the female worker to call the police and that I was waiting to talk to the police also.

The police arrived and walked in and talked with her. I was patiently waiting at the table to speak with the officers. I explained the incident to the officers, the officers explained to me that this was a private business and that they can tell me not to come back. I explained to the officer that I understood, but I was just waiting on my refund. The officers then wrote me a notice of Criminal trespass and never return to that what-a-burger. I am a black professional 60 year old man that handled the situation with respect. If you pull the video you will see and verify all of my actions. I was totally disrespected, intimidated and treated as though I had not just spent my money and total disregard for customer service. The manager called the police putting my life in danger and I feared for my life.

Mr. Kenneth Lyons
[protected]

I never complain or write reviews but come on y'all BRING BACK THE MONTEREY MELT!

Love a True Texan.