Whirlpool
Reviews and Complaints

We purchased a whirlpool refrigerator last November (2016) that retails for $3, 500. The refrigerator hasn't worked properly sine August 2017 and currently does not work at all. We have had at least 10 service calls and have had multiple parts, none of which have repaired the refrigerator. Last week another part was replaced and now neither the freezer or refrigerator chill. Tech came out again this week and filed report that it could not be fixed. Whirlpool is requiring another opinion (tech was there vendor) and can't get anyone out until next week. We have had to take numerous days off work and had to throw out a significant amount of food. It is disturbing that whirlpool does not stand behind there product, which is still under warranty.

Called about gas smell. After numerous transfers & much runaround with no concern about my family's saftey it was suggested after much bs I call gas company due to no one would be out until Tues-5 days later. Dominion gas arrived within the hour and confirmed the appliance was causing a carbon monoxide leak due to a malfunction. The call back to saftey Dept stated they needed to send someone out to confirm the dangerous leak. This response to such a saftey issue is beyond unacceptable. The levels reported by gas company were way above acceptable.

We ordered a whirlpool 30 inch wall mount canopy range hood vent from home depot and had it delivered since they don't carry them in the store.
It is missing the hardware and screws .. I called whirlpool and was told that they would send them to me ... after a week I found out they can't send them because they should have come with the unit. Which they obviously didn't... now its to late to return it to home depot... whirlpool service department told me its my problem ...home depot said its past the 15 day return policy and its between me and whirlpool... I will never buy another whirlpool appliance again... also won't be buying appliance from home depot ...

We bought the refrigerator 11 months ago and have had 3 service calls to address vibrating noise. The service techs have bent coils and inserted foam padding in their attempts to address the problem. With the 1-year warranty period ending this month, we sent Whirlpool a request for an extension at no cost. Needless to say, we did not receive a reply. Instead, we received a letter offering extended warranty plans from AIG WarrantyGard.
We have other Whirlpool products and have been satisfied with their quality, but this refrigerator was obviously poorly assembled.

I have only had my fridge for 6 months and have had nothing but problems. I have a bottom freezer fridge and it has been leaking. I have had 3 service companies out and still have the same problem. Not to mention all the calls to whirlpool. I will NEVER buy another whirlpool product again. I have left whirlpool 3 message for a guy Tim that gave me his contact information so I wouldn't have to call general number big surprise I haven't received a call back. I want my fridge replaced or money back this is acceptable.

I bought a house with all new appliances, including Whirlpool fridge model WRS571CIDM01. Fridge purchased in May, closed on August 14, and it had not been used in that time. It was empty and working in July, but on August 15 it was not cooling at all. First appointment diagnosed broken evaporator, and on August 31 it was replaced. Over two weeks without a working fridge, and I had to take off of work twice for techs to visit. On September 22, I pulled meat out of the fridge and noticed it was warm and starting to rot. Sure enough, fridge was not cooling AGAIN. Threw out $70 of food, but couldn't reach Whirlpool because they don't have contact between 8pm Friday and 8am Monday. Called today and was on hold for 45 minutes, was transferred from one rep to another. Second rep couldn't have cared less, and says nothing can be done but scheduling a service call. I have to take off of work AGAIN and the service call is in a week. So in six weeks, I have had a broken fridge for longer than a functioning one, and will miss over 6 hours of work. Of course Whirlpool will not replace, or compensate for lost food, or schedule a weekend service call, or compensate for lost wages from missing work. This fridge has been the bane of my existence and Whirlpool has completely blown me off.

Hi,
I bought one whirlpool refrigerator at onam time, they are offered gift, it 'll be delivered with the refrigerator, but we didn't got that, so 2 times contacted lulu customer care, they r promised it 'll available in next week, they don't have stock, bad service, they 'll get good sales in future, if they are provide good service after purchasing, but they r providing bad service... so try to keep promise with customers, finally got gift and they r asking GST for that gift

I have a Prowash W10751716A tall tub with a 3rd rack. My dishwasher is not cleaning dishes properly, particularly in the top rack and 3rd rack. It doesn't seem to matter what cycle I use, whether I use a rinse agent or not, or how few dishes I load. I've followed the manual in terms of how to load the dishwasher. I've tried everything since I got it 4 months ago. The issue have persisted. At this point, I'm not sure I want the dishwasher any more a t all. I paid a lot of money for what is supposed to be a superior model. But it cleans worse than the 20 year old Kenmore I used to have.

Doors are developing lots of streaks of rust, no one has seen or heard of this happening before, Whirlpool blames it on the fact that I live 1 mile from the Fraser River (which they say has salt water in it) and this has caused my doors to rust! What kind of an excuse is this? The Fraser River empties into the ocean 80 miles away! A service technician could not remove the streaks, he and all others I've spoken to say it is a manufacturers defect!
My fridge is only 4 years old and looks like hell! The extended warranty apparently does not include rust developing, which they neglected to inform me of before I spent the money to purchase the warranty!
They sure don't offer much support or help once they've got your money!

Purchased 4/23/14 for $497.00 . The water suddenly did not drain complete;y and finish the spin cycle. The repairman said it was the gear that had to be replaced and total cost for parts and labor would be $525. How can your products fail after 3 1/2 years? We are a two person family with doing about three-four loads per week. Are any of the major working parts under a warranty at this time?

Some years ago I updated my kitchen. I install Whirlpool products new. I am very dis-satisfied with the products. The stove is suppose to be energy savings. It takes 4 hrs. to clean. The shelves in the refrigerator all cracked at the outer edges shortly after purchase. The door on the microwave cracked at the bottom at numerous areas. Surely you can do better then this. The cracks in the refrigerator shelves are about 1in on all three shelves. The cracks on the microwave door is approx. 5in. at 2 areas. I expected much more then i received.

Whirlpool gas range drop in MOD # SCS3017RB00, SER # XS4112936.
We purchased our home, from JTS new in 2005, only lived there part time until February 2016 and full time since, hence the unit only has 5 yrs use.
Last night I hear tic, tic, tic, I look around then I head a couple of ticks, I go to the kitchen and notice that the igniters on the burners are flickering, I check the on/off knobs they are off then all 4 burners are ignited, by the time I get the bottom drawer out and pull the plug and turn off the gas supply the wires catch fire, nothing I could do, tried to unbolt the unit but by that time the wires burnt up leaving a burnt wire smell all through the house. What if I was not home, this is how electrical fires start. I'm mystified how this occurred and wonder if other units have done the same thing?

We bought a refrigerator and microwave from Home Depot and at the time of delivery, Sept. 12, 2017, we found a large dent in the side of the refrigerator and denied delivery. The microwave appeared fine, but when we were installing, noticed some metal was bent. Not enough of an issue to take it back out for a new one, but not up to what we thought Whirpool standards were. We were told that we would be contacted within 24-48 hours for a new delivery date. I have called 2x now and both times have been told that someone would call us with a new date. While I wait, I currently have an old refrigerator that is leaking on my kitchen floor, thus the need for replacement. I am not sure who is at fault at this point but I am not a happy customer at all. This has been the absolute worst purchase! After spending approx. $1700, I expected things would go as planned. Not the case at all! All we did was buy a major headache! I feel compelled to tell my friends and family of this awful experience to save them the same frustration we are experiencing. I decided to contact all involved in this issue first, to see if it can be resolved. For the extra time spent on the phone in the last week and the time taken off work, we should have been compensated better for our issue. I will say that the name Whirlpool has a whole new meaning to me at this time. We have always loved Whirlpool products but this experience makes me want to avoid them at all costs in the future.

I filled my kitchen with your appliances and am soooo unhappy with everyone of them. I have a 35 year old Whirlpool refrigerator at my other house and have never had a problem, that's why I bought a room full of your product. The ice maker quit and actually never gave enough ice. Then it started leaking all over my floor. The stove takes twice as long as it should to cook a recipe. I have found 2 parts in my dishwasher that I had to search where they were supposed to go. I will probably not consider ever buying your product again. I have 2 other family members that have the same refrigerator and the same problem. You have 3 very unhappy customers in one family. That's not good odds.

The washer door locks, the 45 minute time button is lit up; the washer will not start. This is my 89-year-old mother's washer--which she used only yesterday--and now (September 14, 2017) it doesn't work. I need a tech person to walk me through the steps of getting it started because I am not familiar with this washer, even though I bought it because it is a Whirlpool and I thought it was reliable. I have been waiting on the phone with Whirlpool for 36 minutes, listening to this awful music, and I have to tell you--I DO NOT THINK YOU REALIZE HOW VALUABLE MY TIME IS! I am a working mother, daughter, and wife.
You CANNOT call me back because I don't live here, and if you try to talk to my 89-year-old mother, she will not understand you. She is deaf and less tech-savvy than I--which is pretty pathetic.
I WANT TO TALK TO SOMEONE NOW! I WANT TO HELP HER!
I will NEVER buy whirlpool again! Your customer service is THE WORST--and that's saying a lot.

We purchased the new washing machine in May 2017abd was delivered on May 13th, 2017. Since the day we got it we have had issues with it leaving a dark residue all over our clothes. They come out looking dirtier then when going in. We called and had a service tech come out. He did nothing but touch a few of the buttons and said we were using too much soap ( this machine is HE and so was the one I had before this for 15 yrs so I'm not knew to this). So I followed his instructions and used the amount of soap he said and nothing same problem. I then tried different settings even less soap and also rinsing them two times all the instructions from your service reps. Same issue is happening. I called back in same technician was sent out he again did nothing to test machine simply told me to try using a different brand of soap. I tried 3 different brands, I even tried running the load of laundry with no soap just water and same issue happening. I called again this time your reps told me maybe there was Bilodeau up in machine not sure why a brand new machine would have Bilodeau up but fine they sent me a product to clean the machine. I did it follow all instructions and still issue is happening so I call back this time a new technician is sent out and he tells me there wish something wrong with the machine doesn't a few things on it and tells me to try a load and if happens again call back right away. He did not teat a pad himself nor stay to watch me do it. Problem happens again. So I called today to speak with a representative she tells me nothing can be done nothing wrong with machine, spike to two supervisors who basically told me nothing they will do, that it's are issue and your company will not help us. So I have spent $1300 on a machine that makes my clothes dirty doesn't wash them I have done all things instructed by your team of professionals and the issue is still happening and now I'm being told to [censored] off basically not your problem you guys do not care and won't help. I am disgusted at how we have been treated, disgusted that your customer service reps are rude and angry your campy refusing to help and I will take all legal action necessary and I am going to my local. News about this if someone does not help us

Josie Di Nicola
[protected]@ymail.com

On Sept. 7th I spoke with one of your service reps to diagnose a hot water heater problem under warranty. They suggested I replace the Thermopile assembly. I paid the extra money for shipment . Didn't fix the problem. Called again on Sept 8th. This time the gas valve was suggested. So again I paid for the overnight but not until your rep put me on hold to see if Sat delivery was going to be possible because of weather that was coming in. He returned and said yes Sat the 9th was possible since the weather wasn't coming til Monday.
It's Wed the 13th and still no part. That's not the bigger problem, the bigger issue is the way I was just treated by one of your reps. She wanted to give me a lecture on acts of God rather than what had transpired. I can't help there were no notes about shipping, not my problem. I only asked for a refund of shipping, but was treated with no desire for customer satisfaction. I have worked in the customer service industry and internet world for over 30 years, It is a very powerful tool!

My washing machine died. Called for extended warranty, your tech came and said the bearings are shot.that took more than a week. now another week later badboy says they are gonna order parts. there are none in north america so who knows when they get them. then they will call for another appointment - probably take another week. why should i have to wait a month to get my machine working...service number 194544

It keeps leaving sticky tar substance on my clothes. I have had to take 4 days off work to accommodate people from your company to look at it but I keep having the same problem. I am extremely disappointed that it's a brand new dryer and you won't just replace it. It's ruining all mine and my kids clothes! At what point will you replace this dryer? How many things need to get ruined and how many times do I gotta take off work?

Expensive American Made Junk

Caution, a whirlpool product started the deadly June 14, 2017 London block inferno, at least 79 people perished in the flames!

Purchased this Whirlpool made Maytag Stainless Steel dishwasher Feb 2013. By Jan 2017 the washer was no longer operational. Due to poor factory design the touch pad wiring harness was crushed during the initial assembly. The harness is routed behind the touch pad/pull handle faceplate in the door. The factory design provided no clearance for the harness. Obviously after little use (opening and closing of the door) the pinched portion of the harness behind the pull handle becomes compromised causing an electrical short.

I phoned Whirlpool the maker of the Maytag Stainless Steel Dishwasher for assistance, all they offered was a "repair plan" in excess of $300.00. I purchased this supposedly quality American Made Whirlpool product as well as a range, microwave, washer and dryer in the spirit of supporting US labor. Now I'm stuck with a dishwasher that has an electrical short, that has to be shut off at the breaker box because it will smoke and run without notice! And possibly a fire hazard and Whirlpool trying to milk me for more money. Please think twice before purchasing anything from this Michigan based company.