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model: aqc0501drw
serial: ta63132624
date of purchase: 12/30/2016
purchaser's name: david belford
tel: [protected]
Our new IMANA freezer broke down just after a year. We have had FIVE repairmen come to fix it and it is still broken. We are awaiting our sixth repair. We have been without a freezer for over eight weeks and we have lost the contents of our freezer twice, resulting in considerable expense. My husband, David Belford, has had to take time off work to meet with the repairman, again creating difficulties for us.
This product and your company's service has proven to be very unreliable and untrustworthy. I no longer have faith in this product nor that it can be repaired. A FULL refund is truly what we are owed. I will be pursuing further action if this is not resolved.
[protected]@bell.net [protected]@sympatico.ca
Hi Carolyn.
Appreciated reading your concerns.
You've suggested the product is an "IMANA". Could it possibly be an Amana instead?
Please provide just a couple of additional pieces of information : Where was the freezer purchased and did you purchase any additional warranty coverage with the item?
Look forward to assisting.
Please note, if this concern has already been addressed to your satisfaction, there is no need to respond to this text.
Yes. I am sorry AMANA. We purchased it from Home Depot in Toronto (Eglinton Avenue East). We paid for additional coverage once it broke down just after the year warranty was up. Thanks for your prompt reply.
I'm glad I can help.
With the additional warranty coverage, I presume through Home Depot, you'll want to contact them straight away. Assuming you've kept documentation of each and all service calls, Home Depot may likely want to consider it a "lemon" too. It's no more cost effective for them to continually send service personnel out to do the work than it would be for you.
A point about service calls; each visit to your home does not necessarily become "another" or "different" problem call. That is, generally it takes two service calls to service a single problem; the first call diagnosing the problem, the second call to service the problem once parts are in hand. The general "rule of thumb" is that after three attempts have been made to service the same problem, the unit may be considered irreparable and the product replaced. However, these guidelines can vary from one organization to another.
When you do speak to them, I'd like to know what they say.
We regret to hear about your frustrations with your Amana® Freezer. Because you are a under a legally binding contract with your Extended Service Provider, we are not able to offer any further assistance. Please understand that by doing so, it would violate the terms of your contract. Any further concerns would need to be addressed through your Extended Service Provider.