Wingstop
Reviews and Complaints

So the 1st time I went to ur Latin on slide rd. And the loop. The staff were all high in Marijuana u could smell it. Then the cashier got our order and our name we waited almost 45 minutes went up to check on our order and it had just been sitting there she never called us our anything they literally had no silverware at all. Then the second time I went I went to the one on 4th and q by Texas tech and the did was horrible I ate one wing so did my gf so I made a complaint our order was almost $30 dollars and wing stop sent me a gift card for$5 is this a joke y even send the damn gift card n for 5n bucks that is a slap in the face to me. I have been a loyal customer my family go there as well but we r b about to take our business else where if u don't give me back what I paid out . I hardly ever complain. So when I do it's for a reason..my email is [protected]@gmail.com

x2-20oz drinks were not included with the combo and x1 seasoned fries were missing from the delivery. Order Number [protected] Payment Method

Credit Card Visa x-4713 Wingstop Los Angeles La Tijera (#292) 6909 La Tijera Blvd Los Angeles, CA [protected]

My daughter ordered online at Wing Stop and as soon as she summitted the order for delivery I realized that she picked the wrong chicken so I called up there immediately and there was no answer I called four times no answer I still wanted there order I just wanted them to change the chicken and I would have paid for extra, when they didn't answer the phone I got in my car still calling them hope I didn't have to make the trip because I ordered delivery got there to the place phone still ringing in my hand no answer they say the phones where off, so I asked them to cancel that order and I would like a new one she told me I would have to wait 25 minuets that's fine but know I was calling since I placed the first order. long story I waited about an hour and the manger was eating while packing orders and when I got home one of the orders was still wrong, I paid for all flats they gave me 2 flats and the rest drums which I don't eat and before I left the store I asked for a receipt for the refund the manger stated that they don't give them out I would have to wait till someone contacted me.

The phone was never answered I been trying to cancel since yesterday my number is [protected]

The incident happened March 31, about 7pm at the Trophy club location. The employees are obnoxious rude and disrespectful.. I walked in to order as I have done about 6 times now over the last few months. I bring my small service dog in every time. I Oder, fill up my drink then Walk around outside until it’s ready. Never had a problem before. Today I didn’t recognize anyone . As I went to get my drink one employee yelled “you can’t have your don’t I. here, it the store policy . “ i replied, “it’s a service dog”. Two young ungroomed, non mask wearing and non glove wearing kids working the back and front at the same time started becoming so aggressive. One said I needed a card but never asked for one. The other blurted out “ my mom has a card” so u have to leave” I tried to calmly explain that they have no idea what they’re talking about and they don’t know the law. I told them they were violating the Americans with disabilities act. Then the manager for that day came up and said “I’m gonna have to ask you to leave”. This is such outrageous behavior I’m 50 years old and I’m a paralegal. These bratty kids have some nerve speaking to adults and picking fights like we’re on the playground.

They basically ganged up and harassed me telling me I could never come back in there again with my dog! There was no problem with the dog the only problem was the employees are ignorant of the law.

I ordered on the phone and the man was so short with me I nearly didn’t make the order but ordered for our family and didn’t want to disappoint everyone. Then when I went to pick up my order again very short. I paid with my debit card and asked for the receipt he said it was in the bag again very grumpy, I never got a receipt just a order slip with nothing about the bill at all. He slammed the drink cups on the counter and I asked were the drink despiser was he responded again with a terrible attitude as if I was stupid for not knowing. As I was filling the the drinks he was just as rash with the next customer a lady and then when she asked for a couple extra sauce sure $1.39 each then she responded with you charge extra for the sauce he was really upset repeating with $1.39 each lady. She also feeling upset and as we walked out she told me she would never come back as he called the police on her husband which was the reason she had to pick up her order. I told her I wouldn’t have come in at after that but they paid when the order was made online. This man should not be in any kind of customer service job. Order made in Ukiah California at 4:30 pm Monday February 14th 2022.

Online ordering system down, phone line down, went to the store to order and the lady would not take my order. Said we had to order online, told her it was down and she would not take the order...smh! Awful customer service!

i walked on my lunch to wingstop was told twice by worker to "give them a minute" i had no choice. i ordered the 10 piece and she rang it up i said ok i also wanted something else so she had to redo the whole thing because she didnt bother asking. she also didnt ask if i wanted ranch. that to me completes the wings and low and behold i get to work and no ranch. it was highly dissapointing i would of paid for ranch but i was not asked. it really ruined the meal i had to find some budget ranch from the fridge it was highly disappointing.

Wing stop
Fountain Mesa Ridge Pkwy
6922 Mesa Ridge Pkwy, Fountain, CO 80817

On Thursday, December 30, 2021 around 6:00pm placed an order online with the promised time of one hour. Waited additional time in vehicle entered the facility was informed the order was not ready and they've been busy. The female employee stated she would have the order place ahead but the manager in training loudly responded "no orders will be rearranged. At that moment, I requested a refund. The facility prep area was unkept the employees never changed their gloves after touching clothing, register, and various other items. The district manager was among the employees working. The manager in training big male clothing was dirty, and sagging jeans. None of the employees had on hair covering or masks while preparing food. All employees hovering around the prep area and having customers waiting at the registers. Employees eating in prep area. This facility should have an unplanned inspection by the health department. My family and friends will stay away from this facility.

I had purchased these before for a previous party and they were a hit. Evenly seasoned and tender crust and chicken. I was asked to bring them again to another larger party and bought 100 mixed seasoned. I thought that there was a quality control system to assure the same quality of chicken. I was wrong. The chichen was overly seasoned, breading was hard a a rock and the chicken was so tought that only about 20 boneless chicken wings were attempted eaten. I now think they were days old as well. The dogs seem to enjoy them.

I have been waiting over a month for my refund.

I placed an online order 6:13 pm 11/23/2021 at the Mount Pleasant/Racine Wisconsin location. I ordered 15 piece, 2 thighs and large seasoned fries. I pick my order without checking it bring it home and notice that I have no fries, food is very cold, and I have large order of carrots. I called the store and speak with the cashier (heather) I do not think this is her name. I proceed to tell her that my order was wrong and cold. She proceeds to argue with me back and forth that this is what is in the system. After going back and forth with her I ask to speak to a manager and tell her that she needs to work on her customer service skills and she no you need to work on yours as mines are fine. After being on hold for about 7 minutes a person gets on the phone(Matt) explaining that he cant give me a refund due to order being placed online. I explain again to him about the order and explaining I do not eat carrots so why would I order them. The position for the fries and carrots are in two separate areas so I didnt order carrots. So I explained I am bring food back and want a refund. I arrive to counter and now I see Heather and ask her name and she says I dont need to give you my name and goes to back for about 5 minutes while the phone is ringing off the hook and lobby is filled with folks wanting to place a order. So now the Matt person come up and trying to explain the policy dont know if this individual was high or had some mental issues. He could not explain the policy and was very difficult to hear what he was trying to convey. He never took my information to relay back to upper management. All he proceeded to say is we can give you french fries that you originially asked for. But by now my order is super cold. I proceed to ask if he could redo the entire order and he stated no. So I left all food drinks on counter. The sprite was grotesque as it taste like the lines have not been clean in months. This was the worst experience I have had at any establishment. And corporate office should be ashamed of hiring such individuals that represent this company. Poor customer services, major attitudes with staff members cold food. No where on the website does it state that if you order online that you cant receive a refund. This is not fair and now I am out of $30.00 and hungry as heck. But I refuse to patron a business that does not respect my money my time and my efforts that it took to place an order and drive to one of your establishments. This person should be fired for arguing back and forth with me over some carrots. It would have been nice of her to say sorry for the mistake but we can fix that and offer you french fries on the house but noooooo she banter back and forth back and forth and really refused to deal with me upon me reentering the restaurant. The Matt person was definately incompetent as he could not explain policy he kept hitting himself in the forehead with his hand like he was reading stuff from a script that he had no clue on. I expect more for my money that I work hard for and I expect and demand better service for my hard earned money. I need a refund and apology from the general manager from this location.
My information Ms Hewlett [protected]

I have previously reported this ongoing issue with the manager at this location: (Darwin Square) 3203 SW Port St Lucie Blvd, Port St. Lucie, FL 34953. Manager name believed to be Nicolas. I am a Doordash employee that have had several unprofessional encounters at this location but finally said enough is enough and took the time out to reach out corporate to make a formal complaint against him. Initially it all started when I advised him due to Doordash's policy also per CDC Guidelines we are not allowed to handle the customer's food nor drinks. He provided me with the cups, lids and seals for the lids. He immediately became upset and frustrated and told me yes I have to make the drinks and he will make them this time but when I come in again and if their busy I would have to make the drinks myself. I told him that is not true and accurate he then told me to cancel the order on my end since I wasn't going to make the drinks I immediately reached out to Doordash making a complaint as well. On another day I had an order to be picked up from that location he was the manager on duty the order also contained drinks we went through the same thing as before he is going back and forth with me about who is to make the drinks when he finally made the drink he left them at the drink station instead of placing them at the take out counter. My last encounter was yesterday 10.31.21 which I have a video of his customer service towards me as a manager how degrading he is and unprofessional he is in front of his employees as well as a manager. This makes the company looks very bad. No one never reached out to me from the first complaint now I had to call with a second complaint this is not good business in my opinion. Is this how you train your managers? On 10.31.21 I went to pick up an order e was there he never greeted me he purposely made me wait for the order which was already on the shelf ready to go. After seeing me there he continued to act busy after a few minute went by he then asked what's the name of the order I'm picking up when he already gets the dasher's name from the ipad, then he continued again to make me wait acting to be busy then he decided to give me the order never said one moment never behave professional. Please see the video below from the time I walked in you can see on the right hand side where the customer's order was sitting waiting and ready to go when all the time he had me waiting being spiteful towards me.

I placed an order on 10-8-2021 at 5:35 pm by calling into the store (store #1436) for 25 wings and large cheese fries. The female I spoke to took the order, repeated the order, took my name and phone number and mentioned it would be ready in 35 mins. During that phone call I mentioned that this order was based on an in-store credit that general manger Angie had authorized (April 2021) based on an incomplete order placed on 4-21-2021 order number [protected] for $43.13.

My 4-21-2021 order was for 25 boneless wings, large cheese fries, 10 regular wings and another order of cheese fries. This order was missing 15 boneless wings, the large order of cheese fries, the veggie sticks, the (2) blue cheese sides and the additional cheese dip. Since the bag was sealed when leaving the store we didn't notice the missing items until we unpacked our meal at home.

At 6:15 on 10-8-2021 I walked into the Wingstop (store #1436) located as 35 Douglass Dr suite 100, Oceanside California. I walked up to the counter and was meet by and individual with no name tag, who was heavily tattooed, wearing a dirty shirt and pants and looked unkept. I gave the individual my name. The individual turned, walked away rummaged through the bagged order shelf and wasn't unable to find my order.

The individual walked back to the counter and asked when I placed the order. I told him at 5:35 pm and was told it would be 35 mins and repeated what I had ordered. The individual walked through the kitchen, had a side conversation with a female employee and returned to the counter. After returning to the counter the individual said, "the general manager Angie was no longer authorizing the credit".

Shocked that 45 mins had passed since the initial order, having driven to the store to pick my order, that no one from Wingstop would give the common courtesy of a phone call and relay the message from Angie the store general manager. It's now after 7:10 pm, I have two young hungry kids who are left without one of their favorite meals. My wife and I are left dumbfounded that in today's day and age a niche restaurant would treat customers this way.

Not only is this incredibly rude but there was no one in the store that was a manager, an assistant manager, a supervisor or lead employ that was able to answer even the simplest of questions on a Friday night.

I would like to hear from a district manager or someone from the corporate office.

Preordered boneless thigh bite special and bone in wing for pick up at 6pm on Tuesday 9/28/21 from location #398 in Dallas.
Picked up promptly at 6pm. We went straight home which is only five minutes away. Food was cold especially the fries. Boneless thigh bites were horrible. Mostly dough bites. Very few pieces were meaty. They were drenched in sauce and horrible. The fries were ice cold and I had to heat them. The bone in wings were a little better but not much. They too were drenched in sauce. So disappointed. Woke up Tuesday morning craving Wing Stop. What a let down. Last time we had Wing Stop we didn't have enough. This time, so much left over it was soooo bad. I spent 37.00 and feel like it was a total waste.

It's always a good thing to review what u get wherever u buy wether if it's food or an object, this way u can even help a business with its mistakes. I was a regular client at WING. STOP corona at Ontario Ave however recently I had order a mild lemon pepper and hickory BBQ. As u can see in the photos they didn't put any sauce on these they had just fried them, and the bottom is covered in oil, I had talked to the manager Kim she was not helpful at all and not having provided good solutions to solve this only tried covering it up. It's always good to solve issues rather then to just try and cover it up and always to make a good job providing the meals people had paid for.