East Side Mario's
Reviews and Complaints

Worst experience ever had & I go out alot. Ordered veal-got chicken I had to saw through. Dry & burned. No drink to wash down with nor any bread, Which had to be asked for numerous times. Finally got drink just before bill which I cldv used choking down the imitation veal. She took my meal for a tour so by the time I got it - cold! Cldn't complain as she never showed up. Asked for condiments but by the time she dropped them off it was cold. Bread wldv been nice with the soup that I asked for 3 times. We used to go a couple of times a month & travelled a distance as we don't live there. Plus to me she was rude until she dropped off the bill. If I cld minus I would.

Guelph line Burlington restaurant don’t go Ordered in the afternoon for a 530 delivery nobody showed up I called at 545 to ask where the order is and they said they had no one to deliver and they didn’t have the curtsey to call me We were interrupted in a business meeting The manager then tells me I should if called the restaurants directly which I did but her staff would not take the order and told me to call the answering service that takes the order

They told me at 545 we have nobody to deliver and refused to send the order after they took my credit card payment for $215

Never go there again snd I will contact the recipe chain

Hi,

On August 24th, I went to the restaurant for my fist day work as a waitress After 1 hour, I'll found that restaurant not that much busy. To much waitress for a few table only and I was care for the other waitress's tables. I decided to not come back for my second shift on friday.

On septembre 5th, I've received my paydstub but no deposits were made today. I also received another paydstub for another period but I don't know why because I was not there at this moment.

I tried to reach the director but without success. The administrative of the restaurant look very bad.

Thanks for your help.

July 16th., 2023 4.25. Waitress Christie.

No faults with taste of food, quality of service and waitress very attentive.

However at restaurants usually ask servers not to bring main course until salad finished. I forgot to ask this time and had only second mouthful of salad and entree was there. Not only does table get crammed but meal gets cold while we hurried on salads. Caesars were fine, would have liked to enjoy more!

Only item of note on meals is that on entrees, 3-4 pieces of mushroom were $2.99 and same amount of broccoli was $3.39. I know times are hard but...

Finally still eating and bill arrived.

Can see servers are guided by management as to how things are done but at that time of day, there were vacant tables. We were told that they like to close tables in case they get busy. See that but let customers finish and if you were busy, we would not just sit there when others were waiting.

Sure, we'd all come back. As said, food was fine, coffee kept coming and waitress very capable and pleasant.

BTW www.esmfeedback.com not working today. #[protected] access.

On Wednesday, May 3, 2023, I finished my job at 8:10pm. (York/Locke). I checked my phone for hours of East Side Mario’s in Dundas as I was closest to that one. It said 9:00pm. I arrived at 8:25pm. It said honk to be seated but no working horn, so I made a point of standing where I would be seen by someone. 2 waitresses made eye contact without any acknowledgement otherwise. I walked into the dining room, no one came. Another party of 4 arrived and I let them know I had been waiting for 15 minutes. 5 minutes passed and we all decided to just go and sit down. At that point, a young girl came out and said that the kitchen was closed. I was upset, I challenged her, explained how long I had been waiting and she didn’t budge, so I asked for the manager.

Admittedly, I was frustrated, hungry, and I couldn’t figure out why this was happening. She said the kitchen closes at 8:30pm, I said I was there before and challenged the whole 9:00pm advisory and the discrepancy. She was extremely rude with a disrespectful tone and said she would allow me to eat. I labelled her attitude and told her that she needed to change her tone and she told me she was ‘matching my energy’, which in someway entitles her to talk to a frustrated customer this way? Then she said if I didn’t change my attitude, she wouldn’t serve me, to which I said, “excuse me?”

She literally threw the menus towards me on the table and told me to leave. I was horrified. I asked her to provide me with someone who was higher up and she threw her arms up and said ‘Jesus Christ’ and retreated into the kitchen. This is unacceptable.

If it says 9:00pm then you should serve until 9:00pm, that is also ridiculous.

We visited the Mississauga, Dundas St, East Side Mario's location. The restaurant was very busy, but we waited as we were celebrating my son's birthday.

As we were getting seated the waiter came over, he was sweaty and leaned over the table, coming inches from our faces to talk. He was very cheery, but inappropriately close. I then mentioned that we are here to celebrate my son's birthday. He said: oh great! what do you want to drink.

During the meal, with food and drinks on the table, again, the waiter was way too close!

Half way through the meal I heard, on the other side of the restaurant: We have a birthday boy here with us tonight... then singing (East Side fashion).

I looked at my son, now holding a sad face, and realized our waiter had no interest in celebrating my son's big day.

I sent an email to the Mario's "customer service" team. It is now April 2, our visit was on March 11. Clearly they have no interest in person, by writing or through any form of communication, to connect with a disappointed customer on a bad dine in experience.

Our friends and family have been celebrating casual events at all East Side Mario's locations for decades. Well, we now seek a new venue.

We went to the Cornwall restaurant to celebrate my husband's birthday,March 16/23 (check#1736) we were 3 people. The food was good but the waitress was in such a rush it made it aweful, she asked if we needed more bread then ran off before we could answer. Then my husband and son still had over half a pizza each left to eat and she comes and asked if we were ready for the bill. My husband wasn't happy and said 'I'm not done ',she just laughed, then she came two more time asking if we needed takeout containers ,was so annoying, then came back again and asked if we were ready now for the bill.. no offer of coffee or dessert ,just wanted us to leave .. we were in and out within 30-40 minutes.. so much for a nice relaxing birthday celebration. . It was more like here's your stuff now get out .. definitely won't be returning. If I wanted fast food I would have went to McDonald's or something. Worst experience ever .

I messaged you a while ago and still haven't heard back from you regarding the horrible experience we all had at your Burlington mall location a couple of weeks ago! It's good to know how concerned and how serious you're taking this complaint! Why are you taking this so lightly? If we don't hear back in 2 days I'm escalating our concern and what occurred at your restaurant.

Hope you can take the time and reply to us if you care at all.

Thanks,

Ms. B H

We ordered using the app 2+ hrs and we didn’t get our food. Sunday Dec 11 order at 4:17pm 6:54 before we had any assistance. We called the call centre several times and was disconnected about 4x we were told that we needed to speak with the location of the order as they had to help us. We spoke to the manager who was not helpful and didn’t listen ti us. He got defensive and told us he couldn’t do anything to help us. Our order was paid for and sitting there waiting ti be delivered.

We called the call centre back and explained what we had been told. They told us that was not correct, they voided the order and refunded us. Nobody apologized and still we don’t have dinner. The worst customer service.

I visited the above restaurant on Sept 25th at 19.00. There was 5 of us at the table. Myself and my wife ordered Lasagne. When the food arrived both Lasagne's were cold inside so I spoke with our server Shawn and he took them back to get us fresh ones. When they arrived again they were cold on the inside. The time now was 20.25 the other 3 members of our party had by this point finished all their mains. We asked to speak with manager who apologised and said she would make sure they were cooked properly. When my Lasagne was brought to the table they only had cooked 1 not 2. We eventually got our dinners and left at 21.20. Almost 2 1/2 hrs after arrival. Which is completely unacceptable.

Hi, we ordered the Shrimp Scampi appetizers at the Brandon Manitoba restaurant. The menu states 7 jumbo shrimp but the shrimp were cocktail size. It was tasty, but the size of the shrimp was not like the menu stated. Also, who serves wine in a wet wine glass and has to wait a good half hour for an appetizer?

Thanks but it was more like Shrimp SKIMPY.