Menu
For Business Write a review File a complaint
Wish Customer Service Phone, Email, Contacts

Wish
Reviews and Complaints

www.wish.com

Learn how the rating is calculated

1.1 35 Reviews 4310 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish Complaints 4310

ComplaintsBoard
M
1:01 pm EDT

Wish i'm been charged for things I didn't order

I didn't order these things and I was trying to cancel one order for 61.00 dollars that was not supposed to go out the total of items was made on 7/23/16 and I didn't make that order here are the numbers 3.00 74492158202715898736868 and 3.00 74492158202715898677807, 3.00 74492158202715898677492, 5.0074492158202715898736538, 6.0074492158202715898737114, 8.0074492158202715898678268 and the number for the order 61.00 is 24492158201713847799604 how can you take or make orders and not make sure that I even wanted to make the order or if it was a mistake I would like my money back as soon as possible if you have any question please give me a call [protected]
Carmen Martinez

Read full review of Wish
Hide full review
ComplaintsBoard
D
12:16 pm EDT

Wish motorcycle crash helmet (gingerike) ironman, light blue

I ordered this product, I was notified that it was processed, I was also notified that it was shipped and then I was notified that it had been refunded, at my request, not once, but twice. I have no idea who cancelled the order but it certainly wasn't me either time. I have tried to contact them and I have also contacted wish by e-mail and phone call with no success. Not very happy to say the least and if this is how business is done then I will take my custom elsewhere.
Mr d. Elliott (a very pissed off frequent customer, soon to be ex customer)

Read full review of Wish
Update by Don Elliott
Jul 25, 2018 12:18 pm EDT

I would like to hear back from you a.s.a.p. thank you

Hide full review
ComplaintsBoard
R
10:45 am EDT

Wish service

Have not received my refund of which I was promised on the internet that I would have it on the 24th 2018. This was submitted on the 10 of July 2018. The order was cancelled immediately after I hit the button. I am so disappointed in this company because I shop a lot with them. Evidently my business is not important to this company. I will not be ordering from this company until they make this right.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
E
E
Edsboss3000
US
Jul 25, 2018 10:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've tried to get in contact with support everyway I can. No one will call me, email me. I'm trying to return the products they sent me. My order no.# 5b41a51848e46923a4e2b1e0. I did not pay for these products due to my card having suspicious activity on it. So I canceled the card with my bank and told PayPal to cancel my order. I asked wish repeatedly to cancel my order but no response and they kept shipping the product to me. I really don't know what to do. Help. Ed

ComplaintsBoard
S
4:59 am EDT

Wish shoe

My name is sahab singh . My order no i post wit photo option . I had bougt a shoe with wish .com online from Singapore on june 11 The date they give me to recive my sheo on my address is 22 of july but i didnt recive any sheo then on 22 of july i recive a latter for recive your she from tiong bahru blok no 128 post office the recivie date on the letter is 10 of july then same day i go post office on 22 july post officer told me ur late to recive your product then they send back already my product to wish so now i need back my product my contact no +[protected]
Or u can e mail me on [protected]@gmail.com

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
J
2:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish hanae mori perfume

Fake! I compared my perfume to theirs. Theirs lasted 5 min and mine is still on after 6 hours of wearing. I knew by the box it was fake. The lid is scratching off. Did I mention I just got this in the mail yesterday? I have contacted Hanae Mori. They need to know this company is selling fakes of their perfume. I have been wearing this perfume since it launched. They scammed the wrong person. I know my perfumes.

Read full review of Wish
Hide full review
ComplaintsBoard
A
10:47 am EDT

Wish warning! largest scamming webshop ever made!

This is webshop will take your money in small doses and send you garbage. 80% of the products are broken knockoffs or you will get empty boxes.
The costumer support is terrible and takes no responsability for the china[censored] you get. Do not waste your hard earned money on products you put directly in your wastebin.! If you can, steer away or prepare to be dissapointed buy after buy

Read full review of Wish
Hide full review
ComplaintsBoard
M
10:45 am EDT

Wish late arrival of 2018 new pure coat

Good day

This is my first time ordering from wish since I was told its a great service, unfortunately I'm very disappointed my your poor service of late arrival.

I placed my order of the 2018 New Winter Autumn Coat on the 29th May 2018 and was told it would arrive on 9th June 2018 then a few days later it exceeded to the 16th July 2018. I would just like some feedback and confirmation of which date my package will arrive.

Thank you

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
S
10:00 am EDT

Wish order never received

I placed an order on Wish.com 7/20/2018. On 7/21/2018 Wish "claimed" my order was cancelled and refunded to my card but only the order was cancelled. My card was never refunded for the $219.60 I paid. No one answers the phone number provided by Wish.com...EVER! As if it's not bad enough I PAID for ITEMS and NEVER RECEIVED THEM wish.com said it was unable to process my complaint because I wasn't long enough!? What kind of company is this!? They should be sued! This is ridiculous! Where is my refund Wish? Is that why your called Wish.com? Because you allow customers to WISH they're really going to get the item they ordered? Lame asf!

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
S
2:33 pm EDT

Wish a return from june 19, 2018

I purchase a pair of shoes that the price was $11.00, my card was charge $45.00. I cancel the transaction immediately I notify Wish immediately and was told I would received my refund. At first they told me that my bank never process the $45.00, which is not true. Then they said that I would get my refund back. On 6/21/18 they refund me $18.00. and I have been asking them where is the differences of $30.00 they still owe me.
Getting a little annoyed with their customer service. For some reason they do not want to acknowledge my complaint. Sending a message thru their website is very difficult since they do not response in a timely manner. Its too bad because I like their prices and some of their products, but scare of what they say the price is and charge another.

Read full review of Wish
Hide full review
ComplaintsBoard
M
2:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish idk

My 13 year old son has been recieving packages from wish. Bongs pipes, I'm beyond pissed that this happened and I want my card removed immediately, and possible a refund, how my son is allowed to order this stuff is beyond me. Tried to call can't get anyone I want my card removed I would like someone to contact me ASAP [protected] my email is [protected]@hotmail.com

Read full review of Wish
Hide full review
ComplaintsBoard
K
8:46 am EDT

Wish false pricing

An item is listed as $2...when I hit buy it goes up to $6.00...why is the face price lower? I call this practice false advertisement. The company does this continuously on Facebook. I will put in a complaint to Facebook also. This is wrong. The merchandise is ok for the price listed, but it isn't first quality. This is Chinese copies of other brands.

Read full review of Wish
Hide full review
ComplaintsBoard
N
4:41 pm EDT

Wish an order

*uckin *tches! I'll never ever never ever never ever - buy from them ever again! I had placed an order with about $244.99 worth of things and I didn't notice until later that my stuff was being held from me. It had said that they "refunded" my money back onto the card but when I checked the balance on it, apparently they never did. Luckily it is a visa gift card or else they could've wiped out my whole bank account. I emailed a complaint to them and they said that they were going to have a wish contact agent contact me within three days. And guess what? They never did. So now i'm going to have to track them down and beat um up until they can give all my money back to me... Joking - but I will make them give it back. Well one things for sure, do not buy from them! And if you still want to chance it, make a list of the things that you want to order and put only that amount on a debit gift card. Good luck.

Read full review of Wish and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
C
C
Campbell 311
US
Jul 23, 2018 11:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Where is my refund I want my money back on my [censored]ing credit card ASAP please

C
C
Campbell 311
US
Jul 23, 2018 10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes I cancelled my order on 7/20/2018 and I want my money back on my credit card and now in wish Cash so can you please put my money back on my credit card now

C
C
Campbell 311
US
Jul 23, 2018 11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I need my money back on my card now

ComplaintsBoard
J
7:26 am EDT

Wish geek wish

I recently ordered a phone from geek. I was charged the $202 from my banking account, which was the total if my order. That was dated on the 19/7/2018.
However on the 20/7/2018, a further amount of $213 was debited from my account.
I did not place another order nor is there any order history with my placed irders in the geek app. I do not understand how or why this amount has been taken from my banking facility.
I would like for this amount to be credited back to my banking facility asap.
This has been a total inconvenience and to say the least so annoying trying to get my money back.
I have written my written many emails to the geek company of unprofessional [censored], however I have received no response other than the automated one merely stated they hav received my email.
It is very frustrating and inconvenient.

I have attached the copies that have been debited from my account.
The $202 is the amount to which was for my phone order.
The $213 is not my doings nor did I authorize this transaction.

Regards

Jennie Savage
[protected]@outlook.com

Read full review of Wish
Hide full review
ComplaintsBoard
P
1:08 pm EDT

Wish jewelry

I have ordered alot if jewelry from Wish . Some of the jewelry is good and is as described in those descriptions and some are not as described. Some of the jewelry I ordered is poorly made. I ordered rings that are described as " Genuine stones, solid sterling silver . I had these rings tested and they are fake stones and only plated in 925 silver over alloy metal . It is deceptive to sell jewelry that is falsely described. I think I should be reinbursed for all my purchases that are falsely described. I can return the rings . The problem is when I wrote to Wish about returning the jewelry, they said they would give me a percentage off my next purchase. I want my money back !
I hope you can help me with this problem?! Please !

Read full review of Wish
Hide full review
ComplaintsBoard
J
12:57 pm EDT

Wish both, product and service.

99.9% of the sterling silver, it's not. Those products they sell for wrinkles and such, don't work. The items they sell for weight loss, don't work. Most of the items that I have received are nothing but a piece of [censored]. They are ripping of the general public and their advertisements stinks. I have yet to receive any item in a box like the commercial says. Most of the products are damaged due to the packaging. I have a few more items to come in, if they come in at all, then I am not going to shop with either of the 3, wish, geek, and cute. I wished more people would complain with the better business bureau and file complaints against them. I have already filed complaints. I telling you here and now, don't buy anything from wish, geek or cute. Fraud from day one.

Read full review of Wish
Hide full review
ComplaintsBoard
J
3:43 pm EDT

Wish product was stolen

Received an empty package from Enterprise des Postes Lab Post, al Operations P.O. Box Salom Road, 01000 Vientiane LaO PDR

TO; Jitka Tybitancl
8550 W. Bryn Mawr Avenue Suite 1000, Bimbo Bakeries
Chicago, IL 60631

When the post lady came she said the package came to her damaged and someone has stolen the ring ... I don't know who the sender was because it's written in Chinese ... Sender's number is 2018.06.24. 3.32.01

It was a silver ring, size 8. Tracking: LAQJQ0004811843YQ

Never received the product.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
C
C
Corporate Offices
US
Jul 19, 2018 3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jeff here from the Corporate Offices. Please respond back with your phone # so I can give you a call and help resolve this issue. Thank you.

ComplaintsBoard
P
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish order was not delivered

Order ID: 5b27d9b037b5cf7d20c046fb was never received, although I received notification that the package was delivered. I went to the post office with the tracking number: OW00034180618029WEX. The post office said they had never seen a tracking number like it. My postman did not remember delivering it on Saturday, July 7, 2018, which is the delivery date on your update. I am afraid to reorder and I have already been charged $10.70 for the pants. I would like to have them if they can be resent. They are the ZANZEA Striped pants, size L, Store: Treasure land. Please respond. My email is [protected]@yahoo.com. phone: [protected]. Shipping address: Peggy Bertucci, 717 East Charles St., Hammond, LA 70401.

This is my second attempt to reach Wish with my problem.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
M
M
mohamed aliabdirizak
GB
Jul 20, 2018 2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

not delivered my order, my adress is 45 slocum close se28 8lq thamesmead london maybe delivered wrong adress i received message said we delivered your item, but i did not get.

ComplaintsBoard
B
10:35 pm EDT

Wish my cart. I ordered 6 items down in the screen shot

192.00$ 6 items it said they sent it. Well I get on to check and it wants me to repay for it all! Now wish said they misplaced my 70$ phone abd 20$ watch! And said they would sebd to my right address well it. Wants me to buy it again! My name is Breanna Witcher 225 e poplar st 42164 Scottsville ky im not re buying it i lost over 192 $ plus my other 80 to this site i would appreciate it if yall sent me my stuff u can go on my account and see my cart items... Those are the ones it wants me to re buy. The items I bought and they want me to re buy are in the screen shot if this problem is not fixed... Well I just want my stuff i paid for

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
B
2:49 pm EDT

Wish orders

I ordered a tent 10X30 in May 2018. I inquired on history order and states it was delivered on May 28, 2018 to Alberta, Canada. I am wondering why it wasnt delivered to my address in PO Box 638 Cross Lake, Manitoba R0B0J0 my tracking #[protected]. I would like to know if they will deliver my order and still waiting on a pop-up-tent as well that too states it was delivered on June 22, 2018. I would like to hear results as soon as possible. I have waited long enough. Thank you in advance.
Olive Simpson

Read full review of Wish
Hide full review
ComplaintsBoard
P
1:58 am EDT

Wish non receipt of goods and then excuses by wish customer care for not refunding amount

Dear Board,
My complaint regarding the system to handle customers' concerns at customer care and in the matter as subjected.

1. please refer a list of items I had ordered but not received. on May 9, 2018 wrote a mail attaching with a detailed list of item ordered but not received. I request you to go thru the mail trail, NON OF THE REPLY FROM CUSTOMER CARE WAS CONCERNED WITH MY ACTUAL PROBLEM.

2. Detail of mail is as bellow
from: Pradeep Acharya
to: [protected]@wish.com
date: Wed, May 9, 2018 at 1:36 PM
subject: NON RECEIPT OF ITEMS
mailed-by: gmail.com
:Important according to Google magic.

3. Your goodness will find that all the reply mails from wish customer care were filled with the description of their standard operation procedure, which no where are having any solution to the problem.

4. the attached list have updated information in highlighted text and Item endorsed at # 1, 2, 3, 10, 12 &13 are not received and even wish.com not refunding my amount too. The whole amount is figuring out as INR 1313.00 (US$~19.00)

5. As per their current response, I had to inform them within 1 month of expected delivery date which I complied with the mail as stated in point# 2.

I trust the honorable board will consider my details and will instruct wish.com to refund my amount.
With kindest regards
Pradeep Acharya
Cell # +91 [protected]
MailID : [protected]@gmail.com

Read full review of Wish
View 0 more photos
Hide full review

Wish Reviews 0

Looks like Wish has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Wish, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
195649 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.