Wish
Reviews and Complaints

I purchased a wardrobe closet and was not happy with it as it was very poor quality and did not appear as it was on the web site. I paid over 300$ I have been trying to contact customer support in order to receive a proper shipping label to return this product. I have received a shipping label that is not accepted by any shipping company. I was told in the notes from a rep from wish to contact fed ex to have the item returned but when talking to a forwarding the actual label to the fed ex agent, this label is fake. I am so upset that your company can actually falsely provide product and provide false information to return the product.
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
I was very disappointed with the quality of this item for what I paid for it. I was under the impression that this was a durable item and not something that can easily fall apart when hanging clothes. I would like a refund

Jul 10, 2018
Wish Support said:
Hello Mary,

Thank you for letting us know about this.

For us to be able to assist you accordingly, I just need your help by simply sending us a photo of the shipping label.

Kindly note that we only need this for documentation purposes. Once received, we'll certainly assist you accordingly.

Thanks for your support, Mary, and if you need any assistance, please let me know and I'll be glad to help.

Earl Isaac
Wish Customer Support
Did you find this helpful: Yes - No

Jul 10, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
This product of very poor quality Nd would like to return it. I would not have Spent the money I paid for this product had I have known it was of such poor quality. The picture on your site showed it to look like it was sturdy but that's not what the product is I would like a full refund. Very Disappointed and would appreciate a quick response

Jul 10, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
This product of very poor quality Nd would like to return it. I would not have Spent the money I paid for this product had I have known it was of such poor quality. The picture on your site showed it to look like it was sturdy but that's not what the product is I would like a full refund. Very Disappointed and would appreciate a quick response

Jul 10, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 10, 2018
Mary Bicanic said:
This product of very poor quality Nd would like to return it. I would not have Spent the money I paid for this product had I have known it was of such poor quality. The picture on your site showed it to look like it was sturdy but that's not what the product is I would like a full refund. Very Disappointed and would appreciate a quick response

Jul 10, 2018
Wish Support said:
Hello Mary,

Thanks for bringing this matter to our attention. I understand that the closet you received has a poor quality. We clearly did not meet your expectations on this purchase, this is not the experience we want you to have with us.

Mary, In order for us to immediately resolve your concern, please send us a photo of the packaging showing the shipping label.

The photo is necessary for us to meet our guidelines and to resolve this matter in a timely manner.

You can easily upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area. As soon as we receive the photo, we'll take the necessary actions and proceed to the next step.

Looking forward to your response. Your shopping experience is very important to us. If you have other questions or concerns, please know that we always make ourselves available.

Thank you and have a great day!

Sophia
Wish Customer Support
Did you find this helpful: Yes - No

Jul 11, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> What can I help you with today?

(Mary Bicanic)
>>> An item I ordered

(Wish Assistant)
>>> Which item do you need help with?

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 11, 2018
Mary Bicanic said:
I have sent several messages and totally disappointed that I have yet to receive a response. I want my refund and have no problem sending back u terrible product back.

Jul 11, 2018
Wish Support said:
Hello Mary,

I'm sorry to hear that the Portable Closet you received was poor quality and thank you for informing us.

To better assist you with your request, I need your help by simply sending us a photo of the shipping label showing its tracking number so we'll be able to take a look and evaluate your situation.

Once verified, we'll surely take care of this right away, Mary! Thanks for the help!

It's my privilege assisting you and I would be very happy if you can rate my assistance today. Wishing you a great day!

Ray
Wish Customer Support
Did you find this helpful: Yes - No

Jul 11, 2018
Mary Bicanic said:
Here is the tracking label as requested. Pls refund me and I will send the product back. Thank you

Jul 11, 2018
Mary Bicanic said:
Please send whatever is needed to return your item. Thank you

Jul 11, 2018
Wish Support said:
Hello Mary,

Thank you for reaching out to us, we really appreciate it and the photos you provided us. I understand that this wardrobe you received didn't meet your expectations and standards of quality.

I have gone ahead and messaged the store regarding your return and refund request. Kindly allow them 48 hours to reply regarding this matter. Once we receive a word from them, we will gladly forward the message to you as soon as possible.

Should there be a need for further assistance, feel free to contact us and we'll be more than happy to assist you.

If you find this response helpful, kindly answer the survey below.

Erika
Wish Customer Support
Did you find this helpful: Yes - No

Jul 12, 2018
Mary Bicanic said:
Tracking slip was forwarded now just waiting for confirmation that refund will be issued

Jul 12, 2018
Wish Support said:
Hi Mary,

Thanks for writing back. I'm sorry to hear that the item you received is not of the quality you were expecting.

Good news! The store responded to us and we were able to obtain a return shipping label for your item.

From a computer or non-mobile device, please download and open the attachment in this message and print out the return shipping label. You'll be refunded for this item once it's been confirmed delivered back to the store. Please allow 5-10 business days for your refund to process back to your original form of payment after it has arrived.

Feel free to let us know if you have any questions and we'll be happy to help!

Arvin
Wish Customer Support
Attachment 1
Did you find this helpful: Yes - No

Jul 16, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Something else

(Wish Assistant)
>>> We are so sorry something is wrong with your item! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 16, 2018
Mary Bicanic said:
I am trying to return this item I purchased and was provided with a label to return but not sure who I contact to return. Is it fed ex how do I send this back It indicators on the label that the sender is FEX. PLS RESPOND ASAP AS I AM NO HAPPY WITH THIS ITEM AND WANT TO RETURN IT pls advise asap

Jul 16, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Something else

(Wish Assistant)
>>> We are so sorry something is wrong with your item! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 16, 2018
Mary Bicanic said:
I am trying to return this item I purchased and was provided with a label to return but not sure who I contact to return. Is it fed ex how do I send this back It indicators on the label that the sender is FEX. PLS RESPOND ASAP AS I AM NO HAPPY WITH THIS ITEM AND WANT TO RETURN IT pls advise asap

Jul 16, 2018
Wish Support said:
Hi Mary,

I understand that you'd like to return this item for a refund. That being said, I've gone ahead and contacted the store regarding your inquiry. Please keep this ticket open so we can get back to you immediately once we receive a word from them.

Should there be anything else that we can help you with, please feel free to contact us and we would be happy to assist you.

Joy
Wish Customer Support
Did you find this helpful: Yes - No

Jul 17, 2018
Wish Assistant said:
A transcript of the chat between Mary Bicanic and Wish Assistant:

(Mary Bicanic)
>>> https://contestimg.wish.com/api/webimage/5a51fc7a8b9e4720946f2bbd-8-medium?cozy=1

(Wish Assistant)
>>> Hi Mary, I'm Wish's support assistant!
>>> Here's the latest status of this item:
>>> Delivered on Jul 9, 2018
>>> Have you received this item?

(Mary Bicanic)
>>> Yes

(Wish Assistant)
>>> Is there a problem with your item?

(Mary Bicanic)
>>> Poor Quality

(Wish Assistant)
>>> We are so sorry that your item was poor quality! We want to fix this for you.
>>> You will need to contact a Wish support agent, as we require more information about this issue. Would you like to contact one?

(Mary Bicanic)
>>> Contact support agent

Jul 17, 2018
Mary Bicanic said:
I have been trying to reach somebody for them to provide me with the proper return label with some form of account number way bill number or something in order for me to ship this poor quality item that I purchased for over $300 I so very upset and will no longer buy from Wish and I want my refund I am not sure why I have to wait to get all this information when you first provided me with the wrong information and there is no company call fex as a sender in order to return this poor
Quality wardrobe closet back. I will be contacting my credit card and reporting wish The item
Advertised is not at all what was delivered. Terrible

Jul 17, 2018
Wish Support said:
Hi Mary,

As mentioned, the store responded to us and we were able to obtain a return shipping label for your item. Please return the wardrobe to the following address:

HengHua Xie
431 BASS RD
CENTURY, FL, [protected]
United States

Attachment is the return shipping label. Please contact FedEx logistics company to return the product.

We will issue you the refund after we received and checked it.

Again, from a computer or non-mobile device, please download and open the attachment in this message and print out the return shipping label. You'll be refunded for this item once it's been confirmed delivered back to the store. Please allow 5-10 business days for your refund to process back to your original form of payment after it has arrived.

Feel free to let us know if you have any questions and we'll be happy to help!

Aljon
Wish Customer Support
Attachment 2
Did you find this helpful: Yes - No

Jul 17, 2018
Mary Bicanic said:
The shipping label u have sent is not accepted by fedex. I need some type of account number and the tracking number beneath the bar code can only be numbers as per fed ex. Pls supply me with the correct information in order to return this product ASAP. Thank you

Jul 17, 2018
Mary Bicanic said:
I need a tracking number accepted by Fed ex. The label provided is not accepted

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We have your back! You never have to worry when you shop on Wish.

I have not received any items of the 10 items I ordered on the 17 May 2018. I have been tracking my orders and constantly waiting in anticipation. I am so sorry I tried to use this app. I have kept checking and following shipping information and two of the items say they arrived in transit in my home country on 16 June, however, over a month later and nothing has been delivered and I haven't received any notifications. Most of the cart was set to arrive on the 28June, then changed to 5 July, then 17 July. I am writing just in time for the 30day bracket, I am really frustrated and unhappy with this service. Although I thought this was the best app in the world when I tried it out 10weeks ago. Please help. Email: teri.[protected]@gmail.com

i have been charged twice for the bluetooth devised i ordered.i want this fixed now.i did not get the order number but i am sure you can find it.my name is gilda couch bd 11/20/56.i understand i need more words so hear i go i want this fixed immediately.again fix immediately, more wording more wording fix this i need all these words in order to be emailed.

***********URGENT*******
Hi Wish,
I am extremely stressed out. Within 1 minute of placing and orderfor about $480, I emailed several times called and tried to
cancel order No one answers phone on anyone your numbers, and no one replying to emails propley .Why is no one on phone line and why cant any one help me its been almost three days...I will not accept order, please stop order, please cancel order, please refund asap.

Waited a month for delivery. When I finally get the email stating the item was delivered, I checked and nothing. I contacted wish to be told they are sorry and can issue me a refund. Well I was hoping it was delivered and just a day late getting to me. I waited 4 more days to no avail. Still no delivery. I decided to check the tracking. That said it was delivered too. Then I went to the site who delivered it and tracked the number, to have it tell me that they are not allowed to track that item. Wtf is that? Now I ask for my refund and they are telling me it could take up to 5 weeks for that. NEVER again will I order anything off Wish again. Your customer service is no good, as you lie all the time about where something is or send us emails asking for us to be patient. After about 6 weeks of waiting, to find out your delivery persons can't read addresses, I finally request a refund and am told to wait a long time for that. I'll stick with Amazon. They are timely, courteous and deliver what was ordered. I posted on FB to warn everyone NOT to ever order from you. I was hopeful, now I'm just disgruntled. Bye Wish.

Regarding an order i received fro your associates in china " cheng fei" for shoes ...the shoes are about 3 sizes to small! How am I to return and get a refund?

Howard Metz- CANCEL ORDER & REFUND MY MONEY! What more be said! You shipped me wrong size. Iwear 10 here in U.S> or q 43 eur sizing. I want my money back. U keep the shoe! This is absurd to have to fulfill yyour word mnimumto get a refund!

I ordered from you a watch two months ago and it supposed to come this month- but it didnt' and also I took a look at my order history and its even not there!
but I already pay for it in my credit card. my card was charged at 21.5.2018 in a 119.0 ש"ח
I cant remember what is the name of the sale houner. It never happened to me' you are uasally very fast and honest. please help me! I want this watch !
my adress is Israel,
city: Zafet.
Yaffe nof 352/3
zip code 1340376

this watch it has a moon inside of its insted of the houres! I orded a white one
my email is : [protected]@mebi.org.il

Hi

I have been in touch with one world who gave me the above tracking code and said I needed to contact you to complain that my item has not been received.

Please could you send me my hot water dispenser as it appears to have been mislaid by the courier service. All I received was a bag with a code in it but still no product..

I ordered this weeks ago.so can you send out a replacement as I'm not happy to wait any longer.

Bev O'Connot

Below is summary of my correspondence with Wish following order placed in January this year - after I was informed the delivery would be late in February, I assumed the snowflakes would eventually arrive. I am a very busy teacher and mum. When I followed up about not receiving the snowflakes, Wish are telling me that as 6 months have just passed since the original order date, they will not send me the products I paid for or give me a refund.
I am not happy with their responses to my requests for the delivery of the products I paid for, but they have closed the question, so I am unable to respond to them directly.

Question Details
Closed
Store: Integrity Boutique
Asked: Feb 18, 2018
Question #: 5a89a9386f757b13a146c3b5
Topic: When will my order arrive?
Items
Order Placed: Jan 2, 2018
Order #: 5a4b6ddb62066adf6f579072
Details
Fancy Snowflakes High Amount Blocks Children's Kids Educational Toys Wisdom Gift Super Model
Integrity Boutique
Shipped
Delivery Estimate:
Jan 27, 2018 - Feb 11, 2018
Track Package
Messages

Feb 18, 2018
Wish Support said:
Thank you for using Wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful:
No

Feb 25, 2018
Jane Townsend said:
No, I haven't got the item. I would like to wait a bit longer.

Jul 5, 2018
Jane Townsend said:
I am still awaiting shipment of the fancy snowflakes I ordered a while back - in your last correspondence you indicated the order would arrive a little late - please organise shipment asap! Thank you!

Jul 5, 2018
Wish Support said:
Hello Jane,

Thanks for getting in touch with us. Jane, I'm sorry to hear that you haven't received your item yet.

Please know that Wish offers a 30-day policy on all purchases. I carefully reviewed your transaction and it appears you're beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

As a tip to avoid this from happening in the future, kindly contact us immediately if your items are even just a day late so we can make things right for you.

Looking forward to serving you better on your next purchase. Should there be a need for further assistance, feel free to contact us and we'll be more than happy to assist you.

Ramir
Wish Customer Support
Did you find this helpful:
No

Jul 14, 2018
Jane Townsend said:
I never received this order - some time ago, I got an email from Wish saying that the delivery was delayed and asking if I still wanted the item. I replied yes I still want it, but as yet have not received the snowflakes.

Jul 14, 2018
Wish Support said:
Hello Jane,

Thanks for getting back to us.

I understand that you have not received your item until now and I know you have waited patiently for this to arrive until the latest delivery date given by the store. My sincere apology for any inconvenience this may have caused you.

Jane, it's hard for us to inform you about our policy as you have been our loyal customer. However, users are given 30 days from the latest delivery date to contact the Wish Support to request a refund or replacement. Rest assured that we'll take this as a note to the store and to our team so they'll know what happened.

For future orders, should you have any concerns, kindly get back to us immediately if there's even a day of delay on the promised delivery date so we can resolve this right away.

Should there be a need for further assistance, I want to let you know that our team will always be available to help you.

Thanks for understanding, Jane.

Lyza Marinelle
Wish Customer Support
Did you find this helpful:
No

Jul 14, 2018
Jane Townsend said:
Thank you for your reply - I am a teacher and have been a loyal customer for some time and have recommended your business to my family and friends. As the message from the provider just said that my order will arrive late, I wasn't aware of a time-frame, hence my not following up, until now during my holidays. I am not asking for a refund, but I do expect the goods I paid for to be sent to me. Now that I am aware of your delivery time-frame of 30 days, I will ensure I follow up for any non-delivery within this timeframe, on my next orders. I will order again once I receive the outstanding order of the snowflakes. Thank you for your assistance.

Jul 14, 2018
Wish Support said:
Hello Jane,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

I hope you have a wonderful day!

Glenn Mark
Wish Customer Support
Did you find this helpful:
No

Jul 15, 2018
Jane Townsend said:
Your reply did not help as I still have not received an assurance of receiving the products I paid for. My customer experience has not been 'most delightful' as you say you strive to achieve for your customers. I expect you to organise delivery of the snowflakes that I have been charged for on my credit card. When these are received I will be happy to resume ordering through Wish and recommend you once again to my family / friends.

Jul 15, 2018
Wish Support said:
Hello Jane,

Thanks for getting back to us.

I understand that you still haven't received the item that you purchased and I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation.

I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

John Perry
Wish Customer Support
Did you find this helpful:
No

Question details
Awaiting store response
Store: integrity boutique
Asked: feb 18, 2018
Question #: 5a89a9386f757b13a146c3b5
Topic: when will my order arrive?
Items
Order placed: jan 2, 2018
Order #: 5a4b6ddb62066adf6f579072
Details
Fancy snowflakes high amount blocks children's kids educational toys wisdom gift super model
Integrity boutique
Shipped
Delivery estimate:
Jan 27, 2018 - feb 11, 2018
Track package
Messages

Feb 18, 2018
Wish support said:
Thank you for using wish! We'd like you to know that your order may arrive a bit late. Please let us know if you have already received this order.
Did you find this helpful:
Yes
-
No

Feb 25, 2018
Jane townsend said:
No, I haven't got the item. I would like to wait a bit longer.

Jul 5, 2018
Jane townsend said:
I am still awaiting shipment of the fancy snowflakes I ordered a while back - in your last correspondence you indicated the order would arrive a little late - please organise shipment asap! Thank you!

Jul 5, 2018
Wish support said:
Hello jane,

Thanks for getting in touch with us. Jane, i'm sorry to hear that you haven't received your item yet.

Please know that wish offers a 30-day policy on all purchases. I carefully reviewed your transaction and it appears you're beyond this timeframe. Our full refund policy can be viewed here:

https://www.wish.com/return_policy

As a tip to avoid this from happening in the future, kindly contact us immediately if your items are even just a day late so we can make things right for you.

Looking forward to serving you better on your next purchase. Should there be a need for further assistance, feel free to contact us and we'll be more than happy to assist you.

Ramir
Wish customer support
Did you find this helpful:
Yes
-
No

Jul 14, 2018
Jane townsend said:
I never received this order - some time ago, I got an email from wish saying that the delivery was delayed and asking if I still wanted the item. I replied yes I still want it, but as yet have not received the snowflakes.

Jul 14, 2018
Wish support said:
Hello jane,

Thanks for getting back to us.

I understand that you have not received your item until now and I know you have waited patiently for this to arrive until the latest delivery date given by the store. My sincere apology for any inconvenience this may have caused you.

Jane, it's hard for us to inform you about our policy as you have been our loyal customer. However, users are given 30 days from the latest delivery date to contact the wish support to request a refund or replacement. Rest assured that we'll take this as a note to the store and to our team so they'll know what happened.

For future orders, should you have any concerns, kindly get back to us immediately if there's even a day of delay on the promised delivery date so we can resolve this right away.

Should there be a need for further assistance, I want to let you know that our team will always be available to help you.

Thanks for understanding, jane.

Lyza marinelle
Wish customer support
Did you find this helpful:

No

Jul 14, 2018
Jane townsend said:
Thank you for your reply - I am a teacher and have been a loyal customer for some time and have recommended your business to my family and friends. As the message from the provider just said that my order will arrive late, I wasn't aware of a time-frame, hence my not following up, until now during my holidays. I am not asking for a refund, but I do expect the goods I paid for to be sent to me. Now that I am aware of your delivery time-frame of 30 days, I will ensure I follow up for any non-delivery within this timeframe, on my next orders. I will order again once I receive the outstanding order of the snowflakes. Thank you for your assistance.

Jul 14, 2018
Wish support said:
Hello jane,

I'm sorry to hear of your experience on wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thanks again for being a wish customer and I hope we're able to provide a much better experience with your next order. Please let us know if there's anything else we can do to help.

I hope you have a wonderful day!

Glenn mark
Wish customer support
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Jul 15, 2018
Jane townsend said:
Your reply did not help as I still have not received an assurance of receiving the products I paid for. My customer experience has not been 'most delightful' as you say you strive to achieve for your customers. I expect you to organise delivery of the snowflakes that I have been charged for on my credit card. When these are received I will be happy to resume ordering through wish and recommend you once again to my family / friends.

I have order a women ring and a men's ring that has crosses on them I have no idea where my package is or anything the number that is connected to the account is [protected] the name is Katie mccullars on the account email address is [protected]@gmail.com plz get in touch with me so I'll know when my package will be delivered thank you
The screenshots below is the the orders I've ordered and the tracking number

I ordered a gold bag for a wedding I am going to, I even took pictures at the time so show a friend to see what they thought; all the images were gold, and the description was gold. After I received this it turns out to be black, so I mark it up on the website to find out what is wrong. I've since had the same standard text response despite my images, stating I must have selected black from a drop down box. Why, After putting in the search ‘gold clutch bag', then getting a friends opinion, would I pick Black? I have assured the staff there was no drop down and I think this was marked up incorrectly on the background of the website. To which I keep being insulted with the same standard text over and over saying it is my fault. I've never had such poor customer service, my plea and images have both been ignored and I am now expected to lose out on money to return and item I never ordered?!

I just really want my intax mini film not a refund ... I had an account but I tried to put my email and it said I never had one under that email. I thought "well maybe i I used another email" and that didn't work. I paid like 7 or 8 dollars maybe for them. Other then that I really love wish it takes a long time to ship but what do you expect? It's really good stuff for a good price. I don't know if this a complaint but this is the only place where I could actually get answers maybe.

wish has not delivered 5 items i have ordered. It has been over 10 weeks since the promise delivery date. This is very frustrating, i have received other low cost items but not the bigger cost items. I want the things i ordered, not a refund. Wish has communicated that some of the items on order are past the date for a refund, thus cheated me the money already paid.

I purchased a cat scratching pole for Tiawangg which was apparently delivered to the wrong address and although a refund was processed I wanted a replacement item. The customer support person said I could just go and buy another one. I told them that was fine but they are now $151.00. I again purchased another scratching pole from New Opportunities and on checking on the status of my item today have noticed that this has been refunded. Can not find out why this has been refunded as the delivery date was not until late August. Can not contact support as they just keep saying the refund has been processed. BUT why has a refund been given. Wanting a replacement not a refund. Will not be buying from wish again and will inform all the people I have put onto wish not to buy either.
A friend of mine also purchased 2 scratching poles which on the status says they have been delivered but they have not. Why is she told that she needs to wait until the end of the month for a refund. I have advised her to contact paypal and inform them of the dodge dealings with both wish and the individual sellers in question on your site.

I ordered three items back in March 2018. I figured these items were coming from China, which is why they are so cheap, so I knew that the items I ordered would take longer to get to me. I wanted 3 months and never received my items, so I contacted the company. Once I contacted the company, they told me I had waited too long and even though I never received my items, they were unable to give me a refund. So, here I sit, with no items and no refund... THIS COMPANY IS FRAUD! I had a bad feeling from the beginning, so I only ordered a few cheap items, but still, to leave your customer with nothing, not even a credit to order in the future, is complete BS! I will never be ordering from this company EVER again, and I will make sure that others are not scammed the way I was. SAVE YOUR MONEY AND ORDER FROM ELSEWHERE. WISH.COM IS A SCAM!

The items that are bought from wish, geek and cute are counterfeit. Sometime they send you what they want you to have. Every ring that i have bought has turned to copper. The facial products do not work, the finger nail polish comes in tiny bottles. Most of the items can be bought from the dollar tree, family dollar, and dollar general. When buying from there you and at least check out the product you are buying. Now they are making it hard to obtain a refund from them. I have a few more items coming in and that will be the last time i order from these sites. They are nothing but a rip off. I have filed several complaints with bbb. By doing this they have been reported to the public.

To whom it may concern,

I have several complaints about wish. It currently has this daily login special that gives you a percentage off your next purchase but it NEVER works! I can't even contact anyone about it. I was meant to get 20% off my order! The codes always say the you have 2 days to use them however, tried today and it said that it's expired which it wasn't.

I ordered 2 Hi Fonics 12" subwoofers for $59 . Did not touch my phone since I placed the order.
I am very displeased at how something like this can happen. I have been trying to go through my email to track order and I finally figured it out, only to see my order cancelled when there was more than sufficient funds available.
I was hoping to receive this order before July. 20th 2018 because I have a very good friend visiting from Colorado on the 20th. I'm very disappointed at this unless you can reinstate my order and have it here on or before July 20th 2018 ?
I have made orders before and hoped nothing would go wrong.
Please cancel that refund and send me my pair of speakers please ? I am going to be devastated bcuz we're gonna need music for the tour in Hawai'i. Gonna be seriously bummed out and very disappointed this does not be fixed like asap please ?
Order ID: 5B43F7473A954F3295AB163
2- HIFONICS HFXD4 12" 1600 WATT DUAL VOICE COIL SUBWOOFERS.
IF YOU GUYS CAN FIX AS I HAVE NOT CANCELLED THIS HONESTLY ? I'D BE VERY GREATFUL...? PLEASE FIX THIS AND I'LL FORGIVE AND FORGET ? ADD ANOTHER PAIR AND I'LL DEFINITELY BE A LIFETIME CUSTOMER ? I JUST NEED THAT SPEAKERS HERE BEFORE THE 20TH OR ON THE 10TH OF JULY 2018. PLEASE ?
THANK YOU VERY MUCH. ANY QUESTIONS PLEASE FEEL FREE TO EMAIL ME OR CALL ME VIA CELL PHONE [protected].
GOD BLESS...

I order 005793P43467048 Galaxy J7 phone cover that I think is broken and it don't fit my phone and on the picture it look like something else supposed to be with it but i didnt get it. I also order some small packet by air that I thought the thing you hook it to come with it and it don't so I don't have any use for them without the brain. The pictures show one thing but I got something else.