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1.1 35 Reviews 4310 Complaints
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Wish Complaints 4310

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T
8:40 am EDT

Wish cancellation no refund poor quality

I been trying to contact yall in regards to my order my utilized bank statement comes out one a month well I cancelled a order with yall not knowing it only cancelled one item instead of all the items one yall shipment cost is too high hell its th same as the order and yall stuff always be poor quality. Now yall either refund me all my money back to my card or ill let my lawyer handele it and we let the world know yall some [censor] and put yall out of business.

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E
6:29 am EDT

Wish didn't receive item

I received a package In the mail and when I opened (it was sealed and I had to cut it open with scissors) it was full of packaging and no item! So I have emailed wish A LOT via the app and via email and I keep getting the same response about the label matching the item so I need to take it up with Aus post. The label was not signed by the sender, the parcel that was supposed to contain shoes was way too small for shoes - I just want my Money back!

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S
6:52 pm EDT

Wish products failed to be delivered and refusal of refund

I have been a valuable customer for some time now. I had purchased some towels about 13 in total around December 2017, I understood that the Christmas period would most likely slow down the delivery. After sometime without delivery I hadrequested a refund on all towels, I only did it on one of them to my mistake. However, I received a response leading me to believe that my shipment would be delivered by 12 March (customer service officer put 2017) however I assumed this was an accidental typo. So I waited as I did not want to receive products when I had a refund. Now after 12 March I'm being refused a refund after being mislead by a Wish Customer Support Officer.

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D
4:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish account blocked

For the past month, i have followed their instructions to remove the blockage on my account plus obtain a refund on an article received broken. I keep getting a message asking for further information although they got all necessary informations. It seems we get a merrygoround. For each email asking the necessary information to clear my account, i get another email requesting the same info. It is a chain without end

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H
10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish haven't got my jacket that I paid for

The I of october 2017 I ordered 2 jackets from wish.com
Ordernumer is: 59d0fc5fe062b5e252b17132
Articlenr: 59b7c3ed9fb51
621e76add7
I payed 404.34 Swedish Crowns for them on the 19/11 2017

They were sent to my local postoffice at "Matextra" in Tullinge the 10 of october but was returned to Postnord on the 21 of november . Then "Matextra" sent them back to Postnord and I went to pick it up again around the 20th of january . It said on the envelope that the package was going to be there until the 1 of february, so this time I wasn´t late, but still they had sent them back. And they ask me to contact you now .

Regards
Helene Du Rietz

Hamringevägen 104
14641 Hamringe
SWEDEN
+[protected]
[protected]@durietz.com

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C
9:30 pm EDT

Wish service and product

Hi my name is candy and I shop your website a lot love buying thing of of here. So my my complaint is when 7 have ur daily give away that supposed to start between 9pm and 9:15 pm and then u get on it and it's like it has ended and it's only 9:07 or it starts at 9:06 and it's ends y'all have it so messed up cuz there is place that have different time zones and u don't even get a chance to get a free gift of the daily give away. And another then I think y'all have a size chart wrong on your rings I orders a ring and I sized it with the ring chart and I got sent the wrong size. I get slot of things of of wish and love it. Bought my wedding dress of wish I get to wear it on April 14.

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M
9:09 pm EDT

Wish cell phone

When I placed the order for both of these products it did not say it was a phone holder it said the s8 phone I go to look at it being shipped and now it has been changed! This is false advertising and a waste of my money, this is not right as i looked at the description and item description as did my father who's card was used on this order it had the phone, charger USB plug handbook exc

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P
8:55 pm EDT

Wish unauthorized credit charges

My name is sueellan pascal my address is 21 overlook drive warwick new york. you have charged my accounts three times for 80.56. for products I have never recieved. one accounts charged twice for 161.12 account 1199 and the other 80.56 account 2173. Please reimburse these accounts I have already contacted PayPal and they are investigating. This is fradulent actions from your company. I giving you the chance to reimburse these accounts before I take actions.

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M
8:35 pm EDT

Wish my orders are not arriving and account restricted

Im complaininy abput my online shopping scam on wish app. I cant complain or do anything bcz my account is restricted. I have provided all bank statement they asked but still same. They are showing the items are delivered but im not reciving them n still I can apply for refund thats really unfair. Wat should I do now. It over $200 of my purchase
My id is [protected]@gmail.com

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J
8:10 pm EDT

Wish wish app

Looking to buy various parts for motorbike. ( front indicators, rear indicators, and tail light.) However in listings they appear to have different levels of tinting which I want the level of tinting to be the same all round. Would be helpful if there was a way to contact seller prior to purchase to confirm tinting at same levels for all parts, as the only way to contact at the moment is make purchase (3 separate one's in this case) and then raise tickets all to possibly not be suitable and having to cancel order. Seems all too messy and awkward to me. Regards Jason McDonald.

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K
5:52 pm EDT

Wish clothes

I have tried to return the items I order but I canceled my in time but they ship it. I have been trying to to get in touch with them for 3 weeks, they have no phone number to help people. The number they have just said to go to customer support @com. The website is very hard to work with, they made it that way so you can't get them.please help me. I have spent many hours trying to get in touch with them. This has been a nightmare!

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O
2:20 pm EDT

Wish overall

This company is a huge spammer. I have requested my removal from the newsletter and even marked them as spam on gmail and somehow they still manage to deliver emails. I will file a complain with the FTC, BBB, Google and many other websites, so people will think twice before using wish.com

Once I tried to buy something and after reviewing their policies I found they were acceptable, but the do not practice what the state in their policies. Very bad way of doing business!

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L
12:12 pm EDT

Wish non product delivery

I have been a wish.Com cutomer for two years most of the stuff has turned up although not great quality..I ordered a security camera for indoors some eight weeks ago, they said it was on the way so i waited and waited..They then said its official it has been delivered to you and signed for, of course it has not...I checked with our local postal sorting office and they said it was still in main land spain 1000 klms away and not signed by me..I forwarded wish.Com the post office contact no and address to check but they would not and said...Perhaps you will get more success next order...What sort of company are they so be careful what you ...Wish for...

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B
12:02 am EDT

Wish payment

I ordered a bunch of stuff from wish and they took the money out of the wrong account so now the one keeps getting over drafted so I am going to owe a fortune at the bank and the one they took it out of was my daughter and son in laws bank please help I cannot afford to pay all these over draft charges at my bank and I have more stuff in my cart and it won't even let me pay for it now
Sincerely Beth Trokey
P.O. Box 2 Belgrade Mo 63622
[protected]@gmail.com thank you

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W
11:58 pm EDT

Wish on line sales bad practices ~below is info. to join lawsuit against wish.com

I am sick of wishes bad & fraudulent sales practices here's the lawsuit information for today 3/19/2019
Below is the info about the current lawsuit go to
www.classactionrebates.com and sign up to bee in the payout pool against wish... No receipt needed and check out the others you qualify for!
Wish.com sells a wide variety of items on its website. Wish often advertises discounts or sale items, along with an "original" or "regular" price and a corresponding percent discount from that "original" price to the sale price.

 
The Plaintiffs who filed this case allege that the "original" prices are often inflated higher than the real "original" price. As a result, the Plaintiffs allege that Wish.com advertises discounts that are greater than in reality in order to induce people to buy these "sale" items.

The Plaintiffs presently bring claims against Wish.com for (i) violations of the Missouri Merchandising Practices Act; (ii) Unjust Enrichment, (iii) violations of the California Consumers Legal Remedies Act, (iv) violations of the California Unfair Competition Law; and (v) violations of the California False Advertising Act.

Wish.com denies the accuracy of the Plaintiffs' allegations and denies that it violated any law or caused any harm as alleged in the Lawsuit.

Settlement Pool

$100,000,000 +/-

Settlement Website

Wish.com original price class action settlement

Deadline

05/01/2018

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C
4:19 pm EDT

Wish the 27 jewelry items I ordered which were advertised as "925 sterling silve, nowhere did it say the items were silver plated.

My name is Christine Goodworth, [protected], 8321 Belmont Road, Spring Hill, FL 34606
Every item I ordered as 925 sterling silver, was in fact, plated. Nowhere in the description did it say plated. This is very deceiving and misleading. Wish is outright lying to their customers. In the USA, 925 silver is advertised as such and plated items are advertised as plated, nowhere in the description did it say the jewelry was plated. Also, many of the rings I ordered were damaged, stones set crooked etc. After being worn only a few times, the silver plating has worn off exposing the cheap, brass colored metal. It looks disgusting and can no longer be worn. I was lied to, and I am not a happy customer. Being in the retail/ customer service field, I think the best solution is for Wish to refund my account for all my purchases and for us to part ways. I am willing to send back all of the merchandise as long as wish pays the postage.

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G
5:23 am EDT

Wish long flexible phone holder

I have contacted wish several times about my long arm flexible. Phone holder every since January, and their. Nasty behind haven't. Refunded my money back as of yet.I want to do something. About this.I'm tired and gonna soon stop. Ordering. From. Them i went back to the order history as they said do when they responded back once, and still they haven't proceeded.

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B
2:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish business leisure suits

Hi there,
I'm Brenda tarculas live in Australia, im number 1 customer of this wish shopping network.in last year September 2, 2017 I ordered 12pcs of business leisure suits, I received the 3pairs of business leisure suits but I am really devastated about the quality of this product so I am completely complained to the customer service support in wish. otherwise and to paypal to help me about my payments to refund my money I have so many times to do the complaints to wish but suddenly I'm still waiting for the customer service support to give me a good respond. until now today is March 19, 2018. I used my paypal account when I'm doing my payments that's why I asked to paypal for help as well because paypal is the one to know if my payments are refunded. I don't know how to contact the store about this products but number 1 to know this are wish customers service support. I am waiting for so long I'm feeling devastated I can't even trust again this shopping network.
Please somebody help me about this to refund my money $280.50 dollars.

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A
9:25 pm EDT

Wish free product not put into my cart

I won a woman's cosmetic concealer camouflage cream contour pallet off of the daily giveaway and it stated the item was added to my cart. It was never added to my cart and I even tried to buy another item hoping it would show up and it never did. Ithe claimed I had an hour to checkout but it still didn't show even with a purchase.I have no way to find out why it never transfered and the section for questions do not have an answer for this issue.

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A
8:43 pm EDT

Wish daily claims / glitched giveaway

So every night from 9-9:15 I have been logging in to claim the give aways and just about every night I have claiming things and they have been appearing in my cart, but today, however, I claimed a gift, and it said I have claimed it but did not show up in my cart. When I went to check in my cart for it, it stated that5 "empty cart". Is this a glitch or malfunction in the system? I have even rebooted my phone to see if it could fix an error, not my phone.
Seems like this is an error in the system.

please let me know if it is a possible glitch.

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Pvera
US
Jan 13, 2019 8:25 pm EST

This has happened to me several times as well. Usually with the higher value items too. I doubt they are actually "sold out" of the item, as there seemed to be stock right before the giveaway and then the very next morning (every single time).
Also, because the system thinks you "already claimed an item" it wont let you claim another. And of course there is nothing in the cart. And Wish customer service sucks, everyone knows this. So yea, it is kinda scammy.

C
C
Caitlyn Bell
US
Jan 07, 2019 9:15 pm EST

I haven't had any problems with the giveaway until tonight! It says I claimed it and it is in my checkout but it isn't! Then it says sold out. I've been trying to get this summer scarf cover thing for days now and finally clicked fast enough and this... So stressed.

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Jody Johnston-Sills
US
Aug 15, 2018 7:27 am EDT

Happened to me too! Three times so far. I have won several items too though. But yesterday, all of a sudden, my giveaway icon is gone! That is what brought me to this post. Did they remove the giveaway contest or is it just mine that is gone?

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S
S
Sharron W
US
Jul 29, 2018 9:23 pm EDT

Today was my first time really attempting to get an item on the daily giveaway and it happened to me as well. I successfully claimed an item and said it has been added to my cart. The problem is that my cart is empty. Hopefully, this won't happen again but it sure was disappointing because I know how slow Wish's customer service is and it is impossible for them to respond within an hour. Oh well, it's Wish after all.

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A
A
Abbottsmile
US
Jul 21, 2018 8:33 pm EDT

It is a glitch, I have won over 22 times and said it was added to cart. But cart was empty. And said there out of stock. These chinese people suck at customer service and just copy and paste responses that have nothing to do with your question. Joom app however has excellent customer service and understand English. Wish however you will get nowhere as I have battled trying to speak with sombody who can understand me and give me to a supervisor. They absolutely suck. They should not put a damn item in the giveaway if its unavailable and causes us void of getting any other giveaway. They lie and I will turn hundreds of people away from there sales. Joom has same items as wish but free shipping on everything. Damn wish you guys suck. As you can clearly see there is nothing in my cart with a symbol of showing anything in cart.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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