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1.1 35 Reviews 4310 Complaints
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Wish Complaints 4310

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L
3:35 pm EST

Wish usb lighter that I bought from you guys and I never received it I need the lighter or my money back please

I ordered ausb lighter for like 14 bucksor so and I was suppose to get a free item which was awallet and I didn't get neither that was about a month or so I have been waiting are you guys a real dealer or what I have been nice about it but it seems you guys don't even have a person to speak directly with can I know some information on what you guys did with thecredit card that I have you I don't have money to spare everything is well calculated I hope no one is spending the money me and my mom make together I Havre to walk dogs for a living and that's how I get my pay please send me the item or themoney and a sorry letter for the wait and I will be happy it's you guys duty to do good business I did

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K
12:30 pm EST

Wish product and service

Long story short this site is a joke.
i was under the impression i was ordering my daughters a bunked...
due to lack of description and false advertisement all i got was a wooden box that goes underneath the bunk beds... $184 for a wooden box i think not then to top it off they dont have a direct line to call so you have to email them then wait 2-3 business days what a crock of s***!
so dont with wish because no one wants to be lied to then made a joke of!

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R
12:35 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Wish merchant sales setup / verification

I applied for a Merchant account in order to sell on Wish, They have a long verification process, and require you to be reviewed.I sell products American Made, sourced, and delivered.I offer no junk, and provide excellent customer service and returns, as well as having My LLC filing, I repeatedly have been told my Business address is invalid, although providing them with official USPS address proof, I repeatedly am told my website url is invalid, and they cant open it, yet I have no problem, I repeatedly am told to screen shot my admin product management page, and page "Proving" ownership, I complied, and still not good enough?, as you can only have Account Owner on shopify, and wish is offered as a sales channel, apparently not true?. I sell on shopify, ebay, and other markets all provided to them and do not "Own" either shopify or ebay companies, therefore making it impossible to get "Approved" they repeatedly are insinuating I am a liar of some sort, and their responses are very automated, and generic, I can only conclude, cheap Chinese crap is their go to product sources, so, I would avoid them, because I have really been made to think, as a business owner, and customer who has bought from them unhappily (Cheap junk from china) 1 they are stupid, and 2 they want to cater to junk dealers from overseas, while fooling consumers into thinking they are a US based company, they actually only act as moderator of sales platform, rest is on you, and they want 15% for nothing, and you call my address invalid, San Francisco but products are foreign garbage, Nothing but a money sucking junk dealer in my opinion, definitely not a good mix for my company, I'm to legit I guess, anyways, they have royally made me aggravated, and will others too I am sure.Better hook up with ali express, dh gate first, sell me some junky Christmas lights, they will love me then, whatever, Good Luck, and learn to open urls and read U.S addresses for christs sake.

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N
8:22 am EST

Wish refused a refund

I paid for two items and did not receive them. You could say I have had my money stolen for goods I didn't receive. And wish rejected my self a full refund this is unacceptable behaviour and very poor customer service. I am very angry that it hasn't been dealt with in the correct manner. I will be seeking legal action again wish. The item was delivered to the wrong consignee in the wrong area of the UK. Their for it isn't my fault the delivery was compromised. I feel that the consumer has committed fraud by taking my money for goods I didn't receive. It is unacceptable to take money from a customer and not deliver the goods to the home adress that I provided when I placed my order.
Ps I attach documents to prove I paid for the items and the document showing another person's signature whom I do not know
Regards
Nicola myatt.

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D
6:53 am EST

Wish ordering one thing and getting something different

Wish.com is a scam! Let me say that again, WISH.COM IS A SCAM!

I signed up for Wish.com and was kind of excited about all the great deals. Well that was until I saw my order confirmations that started coming in.
I ordered a free laptop, all I had to do was pay for shipping. I get an order confirmation showing a rose scented bath scrubber. I figured, no problem. Mistakes happen right? Wrong, I submitted a request to look into the matter and customer service confirmed that I did order a laptop but was going to receive the bath scrubber instead. And as I was reading the reply, I see that another order (this time for a 256 gb mini sd card), that was incorrect. I ordered a 256 gb mini sd card and instead they are shipping me the 56 gb sd card. Ok, so one mistake is one thing, but two mistakes in two days? I don't have to get burned a dozen times before I learn my lesson. So, I'm no longer using Wish.com and I hope to God that no one does either. WISH.COM IS A SCAM!

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K
K
Kelsi Johnson
US
Mar 03, 2018 12:32 pm EST

yeah i ordered a bunkbed for my daughters and all i got was a wooden bow that goes under it Wish is a joke

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A
5:35 am EST

Wish I am complaining about extra money for the clothes

Good afternoon! I'm Margaret Syvachenko from Kiev, Ukraine. I have several questions:
- Today I odered the man jacket, eyeliner cat (it was free) and silicon push up strapless backless.in total I had to pa 354 hryvnas, but from my card was taken 568. If that items not free, or jacket cost more, in sych case I want to cancel my order!
- Previous time I ordered dress and watch. The dress I've got today and I want to find out when I'll get the watch?

Thank you very much! Best regard!
Margaret Syvachenko

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K
KWBoog
AU
Mar 05, 2018 11:00 pm EST

Men's Fashion Round Neck Short Sleeve Shirts Cotton Casual Printed T-shirts Plus Size S-4XL
(1)
$33AUD$4AUD

I found the pricing got higher when I select the XL Army Green Tee Shire to Men's Fashion Round Neck Short Sleeve Shirts Cotton Casual Printed T-shirts Plus Size S-4XL
(1)
$33AUD$11AUD
XL
Army green
Buy

Is this the way Wish Rip off customers.

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O
9:36 pm EST

Wish ordering issue

I loved th site until I tried to purchase one item today 01-03-2018.
So after hitting buy it just kept going around and around and around and around and around and ground and around and around, and back into shopping cart, so I hope u get th picture and hv just waisted some of yr life reading that. So after trying every option to no avail, I thought u must suppose to swipe purchase cart then have th option to pick th item u want to purchase, but instead it put every item from my trolley to purchase. I don't want any of them. Then when I tried to contact u all th phone contact No; said they hv bn disconnected. I am ripping my hair out here, can someone plz contact me asap thank you. Robert [protected] or email [protected]@Gmail.com

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D
9:45 am EST

Wish bad service and externally unhelpful

I am extremely unhappy with the online shopping sites: Wish, Geek, Home.

I have spent a pretty penny ( looking at around R30 000 ) with these stores and have been understanding when it came to my orders not arriving at all.

I have had issues with the Delivery dates being changed to a later date to accommodate the above companies and I have tolerated it.

What has got me fuming is the fact that I have tried to explain to them that the bank account I was using is not valid and not one of the above companies are willing to assist me because of the new account.

This means that no matter what I do, should something not be delivered or I have a problem with a product I will loose my money.

Unfortunately I had to get a new bank account for personal reasons but the fact that these companies are not willing to meet me half way is distasteful to say the least.

I am currently waiting for 175 parcels from these 4 online stores and they made it clear that they cant help me should anything happen as all payments are refunded into the account originally used.

Not sure which part they misunderstood about the old account not being valid anymore ?

This has made me think twice about purchasing anything else on any one of these sites

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E
9:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish shipping charge

I would like to know if I could get a better shipping rate. I was charged $29 for shipping and that is extremely high. I hit the submit button without paying attention to that charge until it was too late. I hope you can give me a better price. My order ID is 5a964e30edcdf7f1980e8f21, I put the order through early this morning at 1:37 am. the shipping address is 383 E Broad St, Cols OH 43215

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R
7:38 pm EST

Wish your website

For the last three days, I am unable to access your site to view the products and place order. Everytime I go into I get a blank screen . I am a regular customer and now hitting a brick wall

Please assist

BTW, I agree with the comment of another customer - Why should we have to pay seperate shipping amount when you place order multiple products same time

Cheers
Ram Ramamurthy

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R
Rob3399
GB
Feb 28, 2018 8:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Am having the same problem in accessing the website and am also a regular user.

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R
1:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish delivery

Why are all the items in my order being delivered separately? Wouldn't it make sense that it should be in one box? I have to pay shipping and handling fee on each and every product that I have to collect at the local post office. At the end of the day, I pay more for the product than what I would have spent getting it locally. Which also means that every time one product arrives at the destination I have to go and fetch it instead of a one-time ordeal.

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C
12:47 pm EST

Wish need to change name on shipping address

Need to change my name Christian Moore on my shipping address to Cynthia Delleu same address 1763 2nd. Ave. Apt.25G New York, NY 10128 United States can you please help me with this change ASAP thank you my email is Christian [protected]@gmail.com the problem is that the mail that comes in my name causes a another mix up the names if mail has to come to me it has to have Cynthia Delleu care of Christian Moore, thank you so very much if you change my name on the shipping address to Cynthia Delleu.

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T
11:44 am EST

Wish service

Hi I am reaching out to find out why I can't proceed with an order if I've never ordered anything from the site nor on the app. They are asking for a bank statement with a purchase from you all on it but I've never purchased anything yet and I would like to make my first purchase because its some things i have put in my cart that i wanted to get but i cant because and they are very reasonable and i love some of the things I've seen on there I'm looking forward to hearing from you all.

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S
Samantha.88
US
Mar 01, 2018 11:48 am EST

I am having the same problem. I ordered stuff 3 days ago and the last 2 days I have spent giving them what they want so i can get my stuff ONLY for them to turn around and refund my money without explanation or reason.

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G
10:30 am EST

Wish trying to get refunded on my packages

I placed 3 orders on wish the first delivery that came was not at all what it appeared to be as advertised. I requested a refund or a shipping return label. The other two orders were a mistake I requested a refund on all 3 items and I haven't heard anything it's been over a week now I tried to call customer service but I wasn't able to speak with anyone. I am not at all pleased with the way this has been handled. I always shop on wish but now this experience has definitely opened my eyes and I'm unsure if I will continue to be a customer on this app. I would appreciate it if someone would please contact me regarding these issues as soon as possible

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M
6:33 am EST

Wish service and delivery

Good day

I am very unhappy with you guys and your service.

I have a big problem with orders and delivery, i have send numerous email to you and no one gets back to me.

I have paid a lot of money for stuff on wish, yet i do not receive it and no one can help me.

i have place a order (tracking number YT1725590005971420) in last year, was suppose to be delivered 8 Nov 2017 - i am still waiting and now one can track it for me.

Then i am also waiting on 11 more packages that was suppose to be delivered in last month and this month.

i need tracking numbers starting with alphabetical letters and 9 digit number in order to search for my parcels.

Can you please get back to me on madelein.[protected]@gmail.com
[protected]

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X
12:51 am EST

Wish wangjuan520

Hi, so as I was looking through this store for a specific phone case, I see some artwork that belongs to my friend and she has no idea they were selling her artwork on a phone case nor did she authorize the selling of her artwork on the phone case. Her artwork is proctected under copyright and she did not give permission to this person to sell her artwork. I wish for this store to be shut down or have her artwork taking down. Her name is Sasucchi95 and the artwork in question is the 707 phone case. You can see her watermark on the artwork.

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R.Hubbell
US
Mar 03, 2018 1:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cease and Desist, Copyright infringement, copyright Lawyer, and Royalties from all sales, past and present, hope your friend buys herself a nice car, BTW, wish is supposed to have Resell certification/Authorization on file for entity selling Copyrighted Material, so, wish is just as culpable for allowing it to be sold illegally on their "Platform." I hope she wins, wish has irritated me to no end, I posted about it, and I am a Authorized reseller of Licensed goods, I have a letter of authorization, and Posted about wishes business attitude toward Legit Merchants on this Forum, Roman Hubbell, Bad Business partners, wish .com, Im rooting for you!.

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G
8:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish hats

I place two orders for some caps to wear on your head. I call my bank and they said that you have already debit my account. When checking on my items, I get no order placed, but you have my money. I would like you too look into this matter ASAP please, so that I do not have to depute this matter with my bank. I can not believe that your company would over look my order but you have taken my money.

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M
6:08 pm EST

Wish mk watch

I ordered this watch believing tht I'd received this order rightfully and safe but it says delivered which I never received and I even went to post office, asked all my neighbors. They ignore my request now and stop replying me. Why can't I just get refund when u guys tracked it and says it was theft. My name is Matrika Mishra. I am one of old customer of yours but this time I am very disappointed. My product track number is [protected]

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D
12:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish charged but not delivered

I recently placed an order with Wish for the first (and last) time. It has been a few weeks and I had heard nothing so I went on the website to check the order status. It repeatedly says that I have not ordered anything. However, my credit card was charged on Feb. 8, 2018. When I call the contact number, it goes to a fax machine. When I try using customer support, the site leads to a dead end, telling me to "select an order related to your issue". That is not possible since Wish claims I have not made any orders. I am not willing to pay for something I never received and have no record of having ordered. Does anyone have a different contact number that actually leads to a live person?

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J
7:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish post office fees

Why in the world dont you post it on the ad that yiu have to pay r24 service charges for every small item you order...
Its not acceptable...
Pls cancel all my orders its definately not acceptable..in no place on wish you mention anything about any charges to pay on this side... Im really really very unhappy with your service... If you dont do something about this im going to post it to facebook ob the internet everywhere that rhis is how wish work and promise you if someone know how wish operate they will never order anything again
My name is helen brits
Van aswegenstr 6 edenburg freestate
Dont send no more parcels because I wont accept them
Regards
Helen brits

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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