Wish
Reviews and Complaints

I bought some things off the Wish website on 13th November 2017. Two separate transactions; $10 and $5. I haven't received the items, they do not show up in my order history and I am unable to find a way to contact them. Every time you go onto the wish website or mobile app to follow up the order, it takes you to a page to allow you to click on the order you are complaining about. My order is not there so I can't pick one to complain about. Also when I search for someone to contact, a 1800 number is provided which has too many characters so doesn't work. I tried the Facebook page where it just diverts you back to the wish page and the issue described above occurs. I would like my items or my money back

I have been ordering from wish for some time now and have been satisfied with most of the items but lately I've been counting the shipping and handling costs which have either been moe than the order . I sent my concerns to wish and the only response I recieved from wish was for me to complain about a product or they couldn't help me, now I am going through the complaint department to ask why are they charging me more than the shipping costs. The items in my cart total 65.00 and my toysl of shipping cost is 26.00 and wish is charging 37.00 for shipping . What's wrong with this please let me know immediately so that I can order more from wish or purchase thwses items for another company

i have paid for several items in 2 orders. i checked my order history and im told i will not get my items until 30 december or later. this is no good, these orders are for xmas presents, if you cannot deliver on time then please cancel my orders and refund my money. This service is not acceptable. i ordered in planty of time for delivery before xmas.

We need to know what mobile telephone number was used to order items on wish.com, dated November 27, 2017:$4.00, 11.60, 1.00, 19.00, 28, 4.00 and 2.00. Also Nov 26 charge of 2.00. What is the person's name who ordered this? We believe the email address may be: [protected]@gmail.com . This person may have stolen our debit card. Our bank is already refunding us the money, but we need proof of who gave out our card information. That card is now closed. Please block out any future orders from this individual.

Please email us back at [protected]@gmail.com as soon as possible.

Thank you very much for your help.

I have never seen shipping and handling cost that much unless I'm sending it to Africa but not receiving it out of San Francisco so why is the shipping and handling over $200 for my orders at $300 isn't there free shipping after so much weight or so much money please let me know and I want this correct it because I can't spend 500 some-odd dollars on only $300 of stuff

Hi I have returned a hair piece I brought like just over a month ago and i returned it like a couple days after i have recieved this as i did not like the length of the hair, there fore i took it back via post office and since then i have been checking my transactions to see whether it will be back, im not sure if they have recieved the package yet however it has been a while niw and i still haven't received the money back for this. I have been trying to find ways to contact this sure however the phone number provided Does not work for me.

Yo compre este juego de ropa mediante wish y no llego el paquete pague con tarjeta de credito visa, la cuenta terminal en 2299 y mi informacion es la siguiento Cinthia Dayana Burbano, con fecha de nacimiento el 27 de mayo de 1991, y direccion de envio del paquete 5 Chelsea lane Rock Hill NY 12775. Lo compre por el precio de $9 mas shipping de $3 y la transaction fue con un screen protector para un Motorola turbo que costo $1 con shipping de $1... El total de la transaccion fue de $14 y fues realizada el dia octubre 13 del 2017. Por cualquier informacion puede contactarme Al numero [protected]

Earlier On november 30th, 2017.Messasges was coming to my phone About purchases being made from my card.But i dont Own a Wish account never put my information in on wish.I really would like if you could tell me about who purchased the things, wat address was used and how did my information come on Wish.com Thank you 4 transactions was subtracted from my account.

I accidentally placed an order for 1 item in 11/23/17. There was a slide to pay bar on the screen and I accidentally pressed the bar. I Immediately canceled the order within 2 minutes of placing the order. The item was a $5.00 item with $3.00 shipping

UUstock 22Pcs/Set Professional Makeup Brush Set Cosmetic Tools Make-up Toiletry Kit Natural Make (Canceled)
Item Price: $5.00
Shipping: $3.00
Order Total: $8.00

Within the time I placed and canceled the order a $40.00 charge was deducted from my debit card. An $8.00 refund was posted to my account. I have been in communication with your customer service, and I use that term loosely, no one can tell me what the $40.00 charge was for and continue to tell me that I didn't cancel all of the items as I stated before there was ONE item in the order. I keep being told I need to cancel the other items. Obviously the fact that I placed and paid for an order on 11/13/17 is to complicated for the customer service to under stand. I have sent proof that the $40.00 was deducted from my account as well as documentation that I paid for the order placed on 11/13/17. They continued response from you is that I need to cancel the items from my first order that have not shipped.
I want to know what the $40.00 charge was for and when the remaking refund of $32.00 will be done.
I have never dealt with such incompetent people in my entire life. The fact that there is no way to actually speak to anyone Cleary shows that satisfied customers are not a priority to your company.
I am not making an unreasonable request, I want an explanation and the money you took from me returned.

I was lured to this site from emails and the cyber Monday sale.
It was late Monday in my Houston location placed an order for 7 items and when to sleep. in the morning i rechecked the items and read a little more about the specs i realized i purchased the wrong lights not enough lumens for flood lights so i tried to cancel the order which was no longer possible on line eight hours where passed.
mean while in California time Wish employees where entering their office when I placed my request. "please not to ship these lights and cancel my order" they answered a day later saying to have patience and the product will be on its way. i was infuriated since the order wasn't even processed and even now hasn't been shipped yet Thursday morning Nov 30 3 days later, the actual delivery date is December 30. I followed with 4 more messages spelling clearly my frustration with their lack of customer service but no real help have been communicated. calling is of not avail a message takes you back to the web for help and no real person comes to answer.
Now I am sure that they will ship the product and I will lose the shipping charge twice which is as high 50% of the product price .
If a consumer needs to return a product it will cost more than the product initially purchased based on USPS parcel prices to China. so beside the story of fraud read and no merchandise received of many, the deal is that once purchased an item from Wish.com plan on keeping it, because returns are not a feasible economical choice.

Hi, I recently referred my mother to wish and gave her my discount code. I have spent over $100 on wish already and am enjoying the service. However, my mother didn't feel comfortable using her own credit card to make an order so to prove to her that it isn't a scam I let her use my card. Right after this I am unable to log in to my account, I think wish thinks that I am a scammer that is using my card on seperate accounts in order to get discounts but I simply referred my mother to wish, let her use my card and then magically was banned. I am furious as I have spent $100+ and so has my mum and I am intending to spend more. Somebody please help me

I have ordered items from wish on the 26th October 2017 and not one of these items are reflecting in the order history. However, on my bank statement it is showing that the payment to wish was made. I have emailed your customer support services and attached proof of payment and has not had a response since the 21st November 2017. I am requesting feedback from them every day and they are not responding. Please investigate the matter urgently and I do request a refund as soon as possible.

I ordered this wireless headphone set, in which they have charged my card for the item, but it's not showing up on my order list and what happened to it, also what is a Direct number to speak with a sales Agent directly? I need an immediate respond from your Company, the number to reach me is Archie Potter [protected]. Thanks and look to here from you soon

Hi, I have an issue with messages from wish appearing on the front of my phone in the scroll down area obviously sent by Wish as thats what it says, Now I am not subscribed to wish on any level, I do not have the app downloaded, and if I ever did have an acccount then I cancelled it as far as I was able as I did not like the goods on offer. It seems to me to be aggressive advertising if you are then recieving messages on your phone daily, several times a day, when they are unwanted and you haven't done anything to warrant it. Please will yyou at Wish close down everything you can your end to ensure that this doens;t happen again. Thnak you

Hi my name is Kathy wisener I have a account with you and all of a sudden my order history is gone. I am waiting on a women's shirt that was supposed to be here by November 27. I am Kathy wisener 76074 cameo drive Covington, la 70435 phone number [protected]. Can please tell me what has happened to my order and my account. Email address is [protected]@hotmail.com thank you

I bought this product using Wish and it wasn't arrived. I called the Carrier and they said that I had been given the wrong delivery number but Wish customer service seemed unable to help or care. I am not happy and will be contacting my legal team to take the issue further. I have also been told I will not get a refund as their system shows the parcel being delivered. I look forward to hearing from someone from Wish soon and hope they don't get caught up in a legal battle.

Oct 5th 2017 I ordered the couples ring "her king" "his queen " I received the "her king" ring but was not informed until after the fact that I would not be receiving the " his queen " ring.. And everytime I try to get help with this I just get the something over and over that isn't helpful at all.. I want my ring.. And there is no real person to talk to.. I will NEVER ORDER FROM HERE AGAIN!

This Date Is 11/27/2017)I have been a costumer of Wish since 2010!And, the prices of the items WERE AS POSTED!And Now, when someone that wants to talk to a live person with a problem with the item!They send u to a page full of wrong questions!In the months of Oct Thru Nov Of 2017 I had my eye on this 1 item(Classic Women's Snow Boots Fashion Short Boots for my daughter-in-law!So I went to purchase these boots for the price that was posted as $4.00+$7.00 shipping!When I clicked BUY, it went to the page where u choose the size & color.It still had the $4.00 as total!As soon as I selected the color & size.The Price Changed To $19.95 + $7.00 shipping!So, I removed the item!I am very disappointed!I alays have problems with this shopping site!But, I keep giving them more & more chances!I can't even find anywhere to send them a email!I have already tld my daughter-in-law that I was getting these boots for her for Christmas!And, Now I Have To Disapoint Her!Signcerely:A Disappointed Customer:Nancy Smallwood.([protected]@gmail.com

I've never done business with this site, and I received an unsolicited text message indicating that my "product has been shipped" complete with a link indicating that I can track my package. Obviously this is an attempt to defraud. The question is, is this the wrongdoing of wish.com, or some hacker that is using a XSS attack through wish.com's website. If the former, the company needs to be shuttered and the staff should be criminally charged. If the latter, they need to get their act together and put forth a quality product site that isn't prey to such amature attacks.

So I purchased 1 bottle of color change nail polish a few weeks back. Delivery took longer than expected but I'm not terribly mad about that. What I am mad about is that when I received this package today, I opened my package and found that the item was damaged and spilled all over. I'm not overcome with a wave of emotion and anger but come on people... when I order something I expect it to come to me in a timely fashion but also fully intact and NOT damaged. But alas, it was and I can not use it. I would like a refund or a new bottle of the color change nail polish since what I received is no good.