Menu
For Business Write a review File a complaint
Wish Customer Service Phone, Email, Contacts

Wish
Reviews and Complaints

www.wish.com

Learn how the rating is calculated

1.1 35 Reviews 4310 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish Complaints 4310

ComplaintsBoard
T
5:49 pm EDT

Wish new 2016 8 colors, led luminous shoes the store is hbjmk

I order those shoes on January 15, 2017, they said they would be here by Feb 21, 2017, I haven't received them, I try contact support, and haven't heard anything, those shoes were for my birthday gift, and I haven't received them. It's March now, and still no one has said anything about it, it doesn't even have a tracking number for it. I need your help on where are theses shoes, I have order other things and I have received them. But not this

Read full review of Wish
Hide full review
ComplaintsBoard
S
12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish shipping problem

First they block my account then they say my order will be here on the 9 of
March. No show then they say the 13 of March no show now they say the 20
of March.
Then they cancel my order now I can't phone them I can't said them Emails
And like I said there phone number's don't work all you get is a recording or
told this box is full right full of ### maybe.
I will never order from them again.

Steve Fry

Read full review of Wish
Hide full review
ComplaintsBoard
B
11:45 am EDT

Wish a woman ring size ten

I did not get my ring but my husband did and this is not the first time this happen if I don't get it I will call the cop. Cuz all are taking people money and not sending what the order. I send u wat I should I got it the same thing I got my husband but mine is a size ten in women's so I better get it so if some one can give me a call my name is beth Elijah and my # is [protected] thanks

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
C
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish I have many complaints about my orders but the largest one is the following items have not been delivered therefore I would like a refund please.

I have order #'s and many items that I have not recieved I sent an email 1 week ago and nothing has been resolved.
ORDER #589230e614fd4592741a4f1
-12 pcs rhinestone nose ring pierced studpin silver elegant body piercing jewelry for women lady (size 1.8mm 2.5mm 3.0mm)

ORDER #5890649a4f52e01ac26904d7
- Women's loose short sleeve cotton casual shirt tops fashion summer t-shirt

ORDER #588b5946a993c54fa0c80f9d
-hot 1pc 316L surgical steelclear cz gem tragus cartilage ear stud earring piercing colour: silver

ORDER #588ad2536f578872c903dcff
-2pcs fashion style punk simple earring stud silver gold gothic earrings colour: silver

ORDER #5884789540d9964bee86f1bc
-WMA music player 4 colors, sport MP3...

ORDER #5883b42e8a33675348cc079
-black automotive supplies car storage organizer box trash garbage bag seat slit pocket (size: 35cm by 10.5 cm by 4cm) colour: black
-2015 top quality new 4 prong setting 7pcs cz diamond 18k gold plated ear hook stud earrings jewelry trendy jewelry women accessories colour: silver
-1pair women fashion metal leaf earrings ear clip colour: silver
-fashion magnetic air vent mount holder colour: silver
-new 2pc punk women simple tiny fashionable earings stud cute bar earring stud colour: silver
-2 color women fashion flash seven star stud
earring
-sexy mixed blond long wavy women heat resistant cosplay natural hair cosplay wig party costume blond wig like natural human hair wig

ORDER #587ce6dfeea66e273b67cfbb
-3pcs nail file cuticle spoon remover stainless steel manicure trimmer (size 3, colour silver)
-multi-function key clip combination gadget outdoor 8 1 EDC stainless steel bottle opener Keychain (colour: silver)

ORDER #58694d76694ce25d1916765q
-women hooded jacket long sleeve womens hoodiessweatshirts zipper outerwear colour: black

Read full review of Wish
Hide full review
ComplaintsBoard
M
6:48 am EDT

Wish I am complain about a purchase I have made

It appears that I have 2 accounts with with you. My email address is [protected]@hotmail. com.
I recently ordered from you a grass cutting (Head) , operating with gas. The picture was miss leading. I now have an item that I have paid £14 for and can't use because it has not got a handle or instructions as to how to put gas in for it to cut grass. The picture of this item emphasised on a cutting grass gaget that works with a handle and gas more than it showed this was just the head. I can't use this item in any way so would like a refund. Thank you.

Read full review of Wish
Hide full review
ComplaintsBoard
K
6:33 pm EDT

Wish I never received my order and I have a picture of my bank statement saying the money was taken out of my account

Attached is a picture of the order that was supppose to have been recieved by the latest march 5 th of a black waist trainer it has the order number what I paid and all the information you need the second picture is proof that the money was taken out of my account .When I try to ask why it doesn't show up in my orders it says the reason might be cause the money was not taken from my account this is not the case .I hope this is dealt with asap thank you

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
D
3:58 pm EDT

Wish little pet shop rare kid pets

Popular littlest pet shop rare kid cartoon cute short hair cat dog pet toy animal figure lps. This was ordered and payment for this order was removed from my credit card and I have not received it and I am also not being able too track it! I want someone to contact me about this! It was suppose to be a gift! If I continue to have issues with this sight I will stop using it!

Read full review of Wish
Hide full review
ComplaintsBoard
R
3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish I made an order january 13th for a bathroom rug. I still haven't received it.

I am unable to use the tracking app since it is not working any more. My item was suppose to arrive feb 24th which is still way to long for an order to arrive. I cant get a person on the customer service number no one response back to emails because I get the box is full. I want my item or my money back. This is the first time and last time I will ever use wish.

Read full review of Wish
Hide full review
ComplaintsBoard
K
1:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I orderd 2 android boxes and never recieved them the post office claimed they delivered them but I havent receieved them this is a first for me I never not recoeved my orders so is there a way to make a claim on my items that I havent recieved if so can you please guide in the steps I need to take as a customer I would really appreciate your help in anyway thank you kenneth walker

View 0 more photos
Read full review of Wish
ComplaintsBoard
N
8:25 pm EDT

Wish product

I haven't gotten my package that my boyfriend ordered for me two months ago I still haven't gotten anything so I still want that package I want my things my friend got there stuff so I don't understand why I still haven't gotten mines yet I should get something free no charge everything was right the address was right so I don't understand why it still hasn't came yet

Read full review of Wish
Update by Nedaa
Mar 12, 2017 8:16 pm EDT

I haven't gotten anything I ordered I have ordered since January still gotten nothing and I still want it and everything was correct address everything I don't know why it still hasn't came yet and all my friends stuff came but not mines so please I want my order to come I deserve that and something else with it

Hide full review
ComplaintsBoard
C
5:41 pm EDT

Wish I ordered a split ender pro and I received a pokemon ball

I just got it in the mail today March 12 and I was expecting a spit ender pro and not a Pokémon ball with Squirtle inside. I looked up the tracking number of the split endear pro I have ordered and the Pokémon ball has the tracking number under the bar code this is the first time this has happened. I would like to receive the product that I originally ordered.

Read full review of Wish
Hide full review
ComplaintsBoard
A
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish being overcharged

I was charged a dollar each time for my payment being declined I had the right address and everything and I was still charged for not even buying anything snd I want my 6 dollars back! I really dont want to lose something that I havent even payed for yet and am being charged for it. I really want my money back right away. 😡😡😡😡😡😡😡😡😡😡😡😡😡

Read full review of Wish
Hide full review
ComplaintsBoard
J
1:09 pm EDT

Wish I have not received my refund and it has been over 14 days

On February 25, 2017 I placed an order with wish for 5 items totaling out to $105.90 ! After withdrawing the money from my account your company put a security lock on my wish account stating that there was a security issue with my card and refused to send my items that I ordered and paid for because your company had the odasity to withdraw my money, instead of resolving the "security" issue first ! Words cannot explain how upset and fed up I am with all of this ! I was a very loyal customer and between my family and I, we have spent hundreds of dollars with wish and we enjoyed shopping with you all but this incident has caused my family and I to NEVER EVER do business with Wish again ! I pray that I do not have to take drastic legal measures and contact my lawyer in regards to this ! I have done everything on my end as far as contacting my card Handler about my refund and they continue to tell me that wish has withdrawn my money from my account but has not refunded it and it has been over 14 days and that was the time limit for your company to refund my money !
Also know that it is not the money, its the principle and the way you all handled the situation ! Extremely unprofessional!

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
S
9:18 am EDT

Wish I made an order on wish and too much money was taken out

I made a order on wish and I noticed that wish took too much money out of my bank account. And I think the same thing happen with my first order. I am extremely unhappy about this because if wish keeps taking out more money than the total i'm not going to order ever again. Please help me resolve this because I would really like to know that extra money's not going to be taken away from myself or my back account every time I order from y'all. Please and thank you very much

Read full review of Wish
Hide full review
ComplaintsBoard
N
3:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish wrist watch

Hello, I ordered wrist watch a week ago via wish app. I received an email that I would get delivery till Tuesday. I haven't received any delivery yet although I had done with payment by my credit card. I already sent an email on [protected]@wish.com but I didn't get appropriate response. Could you please help me with that? Where should I contact? Send me an email on [protected]@yahoo.com if you know about. Thanks in advance.

Read full review of Wish
Hide full review
ComplaintsBoard
S
12:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish never received the more expensive of the 2 items I ordered!

I ordered a gold painted $100 bill and a gold painted deck of playing cards. The bill came months ago and I never received the deck of cards which was much more expensive ($9) than the bill ($2.80). I gave it time thinking it may still come but months later I see that I was ripped off. After paying about $16 for my order including shipping, I received only the gold painted bill which cost $2.80. Needless to say I'm disappointed to see sooooo many identicle complaints and nothing getting resolved about this theft. You guys took my money and didn't provide the merchandise...not good business., It's also impossible to get to a person about this.

Read full review of Wish
Hide full review
ComplaintsBoard
B
12:02 am EST

Wish my order/refunds

I have so many issues with this company. I need some assistance I have tried every means possible and have gotten no result I need for someone to either contact me or give me a telephone number where I can contact somebody to file a complaint because I have spent so much money and have received very little of the items that I have ordered and all I keep getting is that is past the 30 day window that is not my fault you guys have gotten my money and I would like to either my products or I would like my money back. The telephone number that website gives will not lead to a live representative I have sent emails I don't know what else to do
This is been an issue since going back to August of 2016 now I believe that I am do a response back that suits me.
Now the other issue at hand is that it says I'm doing refund on some of the items which should be everyone that I did not get but I have a different credit card because of some fraud issues so I need to know how to get you the correct information so that I can get my refund that is due to me please let me know as soon as possible

Read full review of Wish
Hide full review
ComplaintsBoard
C
5:49 pm EST

Wish both my account and my sons account and orders

Wish I as blocked my account from ordering and my sons account due to apparently violating customer policy... I have barely received any of my orders in full and when my son pick out his order and paid for it. They refunded it and even after giving a pictures of my debit visa and banking of when the payments came out I still get no answers about why our accounts are blocked... When asking for a refund of items because I havent received them im not getting them back... What hell do I do?

Read full review of Wish
Hide full review
ComplaintsBoard
H
3:56 pm EST

Wish they sent my stuff to the wrong address I live in wisconsin and they sent it to montana

I have tried on multiple times for them to change my address nobody gets back to me nobody gets I get nothing from nobody they had their numbers don't work they want you to go through via email and all this and I have done that and they will not change my address they will not give me a refund until after my stuff has been delivered and I don't know what to do I ordered so much stuff I want my stuff back I want my stuff or I want my money back and they will not give me a refund until the day after my stuff has already been shipped to Ballentine Montana so I don't know what to do cuz I want my stuff and it's got my a lot of stuff I have a lot of stuff but I don't know what else to do they won't change my address they won't give me no information they gave me a website to track my thing they gave me are wrong tracking number they can't track I can't track them so I don't know what to do anymore

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
C
C
Cruise512
US
Aug 11, 2017 9:17 am EDT

My package was delivered to my ex's house in Indiana when I live in texas. I have ordered several items off wish before and was sent to this address. So I've already had change of address done on my account...and everything was right before I checked out and paid...which was switched out of no where. I have tried to contact someone to help me but I never get a reply. I've called the number for wish and it just says the same thing over and over, you don't get to speak to someone. I've tried to get my money back but it won't allow me to because it's already been shipped. I have another package on the way that's being sent there too and it won't let me stop it. I don't know what to do to get my packages or money. I'm very disappointed and upset with wish. I just hope that any of my info isn't on those packages because I really don't wanna deal with my crazy ex boyfriend at my door.

ComplaintsBoard
J
3:02 pm EST

Wish I've forgot my password

For some unknown reason I can't get into wish account
The I've never log out of the app it's suddenly locked me out of my account
I've forgotten my password..I've tried to reset my password you sent the link to my email everytime I try to enter it says the link has expired could you please help me as I have on going transactions I need to keep up with
Ps if this reaches the wrong dept please except my apologies and could you pass it on to the correct one
Many thanks
[protected]@hotmail.co.uk

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
P
P
Phillip chang
US
Oct 02, 2019 6:47 am EDT

I want to change password please send me links phillipchang07@gmail.com

Wish Reviews 0

Looks like Wish has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Wish, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
195649 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.