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Yanwen
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Yanwen Complaints 548

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U
10:35 am EST

Yanwen Ref: abc100634763

Hallo,
I've received an parcel that is totally different what they put on website, such a bad quality clothes, cheap quality, there is not contact nr mentioned, nothing, really unprofessional.
Please do not order anything from this website. Really a SCAM

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B
4:05 pm EST
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Yanwen Missing delivery

Tracking #LP00414352407370

Where is my package? Ordered Oct. 24 and arrived in Canada on Nov. 8 but I have not received it in Winnipeg, Manitoba and it's December 21. The tracking info ends with "arrived in destination county" but doesn't even indicate which city airport it was delivered to. Where is my package and I would like more tracking update tracking info. Thanks.

Sherry

Desired outcome: I want to receive my package - it’s a Christmas gift

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C
5:07 pm EST

Yanwen 0rder not complete

barcode UG744357197BE

I ordered and paid for a set of 8 ladies slips order number TM47081

I received a small packet with only 1. Where are the other 7 ?

You advertised these on Facebook about 8 weeks ago. The one slip is good quality. I am very disappointed. Please explain as I do not want to put this on facebook.
Thank you,
Christine Hodson

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M
4:38 am EST

Yanwen Order via amazon UF576550412YP

This was a gift and is showing as in the Netherlands for delivery but is well overdue and hasn't been delivered yet. Can you locate this shipment and give me an update ASAP I have had various updates for delivery and apologies from the seller but can't seem to get any answers as where it is and when it will be delivered Thank you Michelle Ellison
Tracking ref UF576550412YP

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S
7:25 pm EST
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Yanwen Weighted heating pads

These things took over 2 months to get here and they are little pieces of [censored]... My regular heating pad weighs more than these... I want to be fully reimbursed for this product... I wouldn't pay $25 for both of these if I saw them in a store, let alone the $90 you charged me... I will report this company as a scam and bogus if I do not get any kind of response...

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A
5:30 pm EST

Yanwen Boxer booster punching spinning bar

Order was made on September 22, 2020 Order #1439. Package never made it past destination hub/branch on October 22, 2020. No further updates were provided. No specifics on the hub's name or destination were provided. I emailed several time with no success. UD255472610YP Is the tracking number. Can't track on USPS SITE. Need help locating or a refund

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6:05 am EST
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Yanwen Package lost/not arrived at my home destination

Good afternoon,

On the 28th of September I ordered a shirt at "Pick My Boutique". It should have been delivered within 12-25 business days. Today it's the 20th of November. I still have nothing received, while the tracking number (UF480610154YP) says that the package has already been delivered at my home destination.

Product: Plain Cutout High Neck Shirt in White (size S).
Price: €21 plus shipping €7, 66, total of €28, 66.

I have had contact with this company "Pick My Boutique". They are not willing to help me further until I have made a complain against the post office.

I would like to get a full refund (from Pick My Boutique), because I have not received anything at all, while I have paid €28, 66.

My email is: [protected]@hotmail.com.

Thank you in advance. I hope to hear from you soon.

Kind regards, Liselotte Siesling

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B
3:47 pm EST

Yanwen Kid's drones

Re: tracking #UF487994431YP

I ordered 3 drones for my grandchildren because it said the more I ordered the larger my discount would be. My charge went through weeks ago. When I track by number it shows that my package has been in Sparks, Nevada since 11/10.

Where is my package now?
Thank you,
Barbara Scott

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S
10:51 am EST

Yanwen My parcel is not yet received after 3 months

My parcel is not received after 3months now. Please send it quickly. Tracking number RC208877528MY

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F
2:22 pm EST

Yanwen Tracking service

Hello fiona daley my address
1318 NW 7th Ave
MCE23997
Doral, Florid 33126
United States
bought from wish shopping online your shipping company handle the service can send the packages to the warehouse to the address above
Contact number [protected]
Make sure the packages you sent to mami to the warehouse to the address above .
My email fionablack.[protected]@gmail.com
Phone [protected].

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C
Corleen K Stephan
US
Nov 09, 2020 6:02 pm EST

Where is my order? tracking number UF487906525YP oder #3803
Corleen K Stephan
621 East Rose St
Owatonna, MN
55060
507/213/1683

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R
10:53 pm EST

Yanwen Rollup piano

I am unhappy with this product because I have to download the programming from internet. That was never clear when I ordered it. I don't think it is damaged but I am unable to get it to work... thought it would operate without online programming.

My question is whether I can return this item. Payment was taken off my VISA x-6573. TD Canada trust x-0960 on October 5/2020. With the exchange rate it came to $138.12 including shipping. The order was shipped on Oct 10th. Order # UF460992499YP. Transaction # 2GU58211DB641043X. Invoice # c14996899233941.1
Purchase details: (45% off) best gift - hand roll portable piano - (regular version) Black / 1

Thankyou,
Rita VanDooren
[protected].

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C
7:22 am EDT

Yanwen Products not traceable in lebanon

Please note that I ordered 4 items from ali express. They were shipped by yanwen.
Until now I did not receive any. Liban post says he cannot trace them if it isn't not from china post.
Parcel monitor says it arrived to final destination but libanpost says no.

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11:41 am EDT
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Yanwen 1 torch missing

Hi,
I Bought 2 torches of DX.com. for £12.80. Just one torch was in the packaging. I complained numerous times to DX.com. So I've just seen your returns address on the back here. How do I sort this out? I have the packaging here but hard to read some of it.
- Martin King in Wembley.

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S
6:29 am EDT

Yanwen Package not delivered

I am waiting for a parcel from China sent with Yanwen logistic Company, the parcel was picked up on August 26, 2020 and the item arrived to destination country Nigeria on September 14 2020. Logistic order number is VR346236624YP see on the Yanwen tracking page that the parcel (id: RH129607038TR reached Nigeria on September 14 2020. Unfortunately until today, September 23rd it has not been delivered to me! I do not understand the reasons. What happened to the package? Where is it? I would like it to be delivered to me or at least to be informed...

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N
8:17 pm EDT

Yanwen lost parcel uc965582260yp /uq218213752sg

I have had a parcel in transit for 138 days now. It arrived in Singapore and then it seemed to be stuck in customs somewhere. I have checked Australian Customs and there is no record of the item ever arriving here, so your tracking is incorrect.
It has obviously been lost, so what will you be doing to replace the article.
UC965582260YP/UQ218213752SG

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A
4:07 am EDT

Yanwen Eksa e900 pro gaming headset

I ordered this product on 6th sep 2020 through eska global site and it automatically choose yanwen for transporting the product and since 11th sep 2020 am unable to track the product nor I am able to contact yanwen customer care.
The last update was on 11th of sep 2020
Stating it is in MYPENB
If any higher authority from yanwen is reading this please help me get my headphones.
Regards
Akash G

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J
8:12 am EDT

Yanwen Bomba de ar eléctrica/bateria. REF:ABC97779707

Fui vítima de burla.
Comprei uma bomba de ar electrica e recebi uma coisa que não tinha nada que ver com a encomenda.

VIGARISTAS

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M
7:20 am EDT

Yanwen Ladder

I ordered and prepaid a ladder from a seller based in PROC, they sent this item thru Yanwen Express with Tracking number UD033000286YP. Til now i javent received this item. D seller dont communicate with me anymore. Kindly trace and inform me at email - [protected]@yahoo.com. Thanks

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A
1:58 am EDT

Yanwen My Parcel not received

Dear Sir/Madam.

I am asif from faisalabad Pakistan, i book my order from aliexpress.com
with tracking number S00000145144918.
i not received my parcel till now.

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K
1:07 pm EDT

Yanwen a9 wifi 1080p full hd night vision wireless ip camera

Paid $91.91 USD to Yokawa Network Limited on July 7, 2020
Your Transaction ID:
40287995UB822180R
Merchant Transaction ID:
2G167268V1792383B
Invoice ID:
e581d941e78d21d2d8a5c61037f78bc0

2. I received this information on my delivery:
Dear Johnnie Brown,
Your order number is 5739 and the product name is A9 WiFi 1080P Full HD Night Vision Wireless IP Camera
Your tracking number is UF293042301YP.
You can track your parcel here: https://www.trackingmore.com/yanwen-tracking.html?number=UF293042301YP.
We checked that your package has arrived at your local pickup station/post office.
Please pay attention to the pickup instruction of the carrier or keep your mobile phone available at any time as the carrier might call you before they have your parcel delivered to your address.
If you have any questions, please feel free to contact us at [protected]@24hservice.vip any time.
Have a nice day!
Best regards.

3. I did not receive the WiFi 1080P Full HD Night Vision Wireless IP Camera, instead, I received 4 Micro 4gb chips (photos attached).

4. I would like what I ordered or my money back.

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About Yanwen

Screenshot Yanwen
Yanwen is a logistics service provider specializing in e-commerce parcel deliveries. They offer international shipping solutions with a focus on the Chinese market. Services include tracking, warehousing, and customs clearance support. Yanwen caters to businesses looking to streamline their shipping process.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Yanwen in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Yanwen, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Overview of Yanwen complaint handling

Yanwen reviews first appeared on Complaints Board on May 13, 2011. The latest review I stopped ordering through TEMU because of YANWEN services was posted on Oct 23, 2024. The latest complaint Package Lost was resolved on Jun 19, 2020. Yanwen has an average consumer rating of 1 stars from 549 reviews. Yanwen has resolved 5 complaints.
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  1. Yanwen Contacts

  2. Yanwen phone numbers
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    More phone numbers
  3. Yanwen emails
  4. Yanwen address
    Lantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China
  5. Yanwen social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 23, 2024

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