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3.8 10 Reviews 76 Complaints
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Yoins Complaints 76

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4:09 am EDT
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Yoins returned items

I have returned a parcel to the address that was on the goods i recieved. I paid £13 post & packing to return them. Customer services then said i could not get a refund as i returned to the wrong address but they didnt tell me this until id sent it bsck. I have the receipt for posting and returned it to were it came from. Which was written on the parcel. Customer services ...joshy...told me I can't have refund. I am now contacting every selling organisation that joins deals with and posting on Facebook not to order from them. I will also contact Chinese trading standards etc etc until I get a refund...this is what i am posting on social media etc...Do not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscrupulou and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off paying the refund. I sm contacting ebay & amazon on howcthey conduct their business and will continue to discredit them until they 're emburse meDo not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I sm contacting ebay & amazon on howcthey conduct their business

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5:58 am EDT
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Yoins worst of the worst

Honestly, I don't know what to start with. First of all, it took two months to get my order delivered.
Second, the quality of my clothes was worse than anything else. Cheap, bad sewed. Ugh... Third, none of my clothes fit me. They are way too small, even though I ordered the S size. This is simply ridiculous.
I understand there's no sense in sending them back, it's again too ridiculous to do it. They didn't cost expensive, but I'm out of money anyway.

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5:50 am EDT
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Yoins order

I haven't received my order yet! It's a big amount so please deliver my items before I have to file a serious complaint! I am no rich person to let go off my money and be fooled about. Kindly acknowledge your responsibilities and action them

Tried reaching you'll a lot of times but no response was given. I hope sir, you look into this matter and send my items as soon as possible

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2:24 pm EDT
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Yoins cancelling items in my order and then sending the wrong items

Half my order was cancelled with no explanation just a refund. The other half expected to be delivered was completely the wrong size and the wrong item? With no direct way to contact to rectify. My order number [protected]. This is rediculous what am I supposed to do with a top I don't like and would no way fit me. You have no returns or resolutions department anywhere on your website andyou charged me full postage even though me original order meant it would be free? Absolutely shocking. Someone best contact me soon otherwise I will take this further to the ombudsman

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7:25 am EDT

Yoins revolting service, fraud

Made several orders from yoins (#[protected], #[protected], #[protected], #[protected]), got 2 orders (#[protected], #[protected]). The sizes didn't match, moreover instead of the black ripped leggins I received a white sequin bikini, which I never ordered and did not needed at all. The fabric of the items is of very poor quality therefore very dissatisfied I decided to return the orders. After a few emails of asking me why I am returning the orders and after my replies they simply stopped reacting on my emails. Obviously they don't want their products back because nobody will buy those! Moreover there is no possibility to leave a review about their service and clients experience on their website. Therefore they feel absolutely free to commit their fraud towards the customers and stay unpunished!

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Zhu Aiting
US
Aug 02, 2017 1:38 am EDT

DeaR Ekaterina,

We sincerely sorry for that problem.If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem . We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*), After all the situation is confirmed, we will provide you a proper solution.Thanks

We are improving and will offer you a better service and shopping experience.
Best regards,
Yoins Team

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3:38 pm EDT
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Yoins not received my items yet

I purchased four items of ur website 3 wks ago n i still haven't received them I also payed an extra fee for 5-7 working days so I would have my items in on time as I needed them for a certain date tht date is coming up this wkend some how a don't think I'm goin to have them in on time... which is very in professional i have been sending your company msgs also tryin customer service n getting no where fast jst want to no what is happening with my goods as you have took cash out my account with getting bank statement in to prove so

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Update by Claire Mitchell
Jun 28, 2017 3:40 pm EDT

My item codes are [protected] other is [protected]

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Cassndera Whitlatch
US
Jan 18, 2018 4:32 pm EST
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I just want to find out where my merchandise is

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11:22 am EDT
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Yoins not being able to contact - been trying for 3 days

order number [protected]

Been trying to contact you for 3 days on your live chat and not been able to get through to anyone. Not been able to tract parcel and I need to know when my goods will be delivered as I needed them for Saturday 03 rd June.
Please advise how we are meant to contact you and find out any information ? I need a delivery date ?

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3:05 pm EDT
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Yoins not receiving items after my purchase.

My order number is [protected] I ordered clothing from the app yoins. I emailed them and was emailed back reading that yoins would respond with in 24 hours and never did. I have bank statement that states that I was charged for my order it's been almost a month and I haven't recieved any information on the status of my purchase. I need these items before June 22 or I would need to be reanbursed for the items. My number is [protected] and my email is [protected]@yahoo.com feel free to reach me at anytime.
Thank you
Sincerely,
Sheomara cruz

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10:30 am EDT
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Yoins never received my product

I ordered on www.yoins.com and I never received my order so I tried to call customer service and they were "busy" they never picked up the phone, not even a recording. So then I tried to email them and I haven't heard anything back. I would really just like to get my money back but if I cannot do that then I would like the product that I paid for and I would like it as soon as I can get it.

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7:23 am EDT
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Yoins sexy cropped top & high waist shorts co-ord

I am absolutely disgusted with this product! The zip on the shorts was broken so once able to undo the zip it was hard to do back up then when wanting to take the shorts of the zip broke when trying to undo it! I am so upset as this was an outfit for my holiday and now it is ruined! I want to hear back from your company asap and I want a full refund or a new product!

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12:18 am EDT
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Yoins unreliable company

I placed an order with Yoins and paid some extra money for rush delivery because I needed the stuff on a certain date.
When my order did not arrive I contacted Yoins and asked about my order and they said that I have nothing to worry about and that my order was on its way.
I did receive my items and can't say anything bad about the quality, everything was nice, but these things were already useless to me.
I contacted Yoins again and asked them to refund the money which I paid for the expedited shipping but they refused!
I'm very disappointed with Yoins and will not order from them again.

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7:25 am EDT
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Yoins liars

I've purchased several pieces of clothing from this website and after I paid I received a payment confirmation email. Several days later there was another message stating my order was shipped. Weeks passed and nothing arrived, so I contacted Yoins customer service and asked about the status of my order. They said that some items were out of stock and that they will ship my order later. That was absolutely ridiculous! These people are liars! Weeks ago they told me that my order was on its way and then they say that it was never shipped! Stay away from this terrible site!

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6:54 am EST
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Yoins extremely bad customer service

Yoins customer service is very poor, their representatives are absolutely unprofessional and I doubt that they even understand what they are doing. I know that because I was a customer service rep in the past. I ordered some items from them and when an issue appeared I asked for help. These people were useless, they could not provide any solutions or options. When I sent them emails I received the same responses that they would contact me later. They never did. Even their chat service is very bad.

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5:59 am EST
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Yoins customer service is useless.

I've been trying to get in touch with someone from Yoins for months! I made an order back in December 2015 but I have not received my items yet. I never received my dresses and It's been almost two months since I made an order. I ordered because I wanted to wear those dresses on some Christmas events that I was planning to attend. I contacted Yoins customer support and was told that I need to contact my local postal office because they had no idea where my order was. I don't need those dresses anymore so I want my order to be cancelled and I demand a full refund!

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4:31 am EDT
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Yoins my order didn't contain several earnings

I bought large set of earnings from the company www.yoins.com. The seller provided the confirmation information and the order arrived on time, but when I opened the parcel, it turned out that several earnings were missing. I was so upset and disappointed. I called to the customer services and asked to send the missing stuff, but the agent only provided useless promises. I won’t buy from them again.

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8:40 am EDT
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Yoins I got defective earnings

I purchased earnings from the company www.yoins.com. I waited about a month and these scammers finally delivered the order, but the earnings were defective and one was broken. I couldn’t wear them at all. I returned them back to the seller and asked to change them or provide refund. The seller promised money back, but still nothing. I wonder if there are people, who have the same problem? How did you solve this problem?

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shirley velazquez
US
Jan 11, 2020 5:18 pm EST

Now it is Jan 3, 2020
I still have not received my order. Keep away from this company. I also have been unable to get a valid tracking number. Customer service only gives you a generic message.

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Kellyanneodonnell
GB
Oct 31, 2018 3:55 pm EDT

Ordered my summer tops last week still not teceived

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Ashley Mahaney
US
Oct 14, 2018 9:49 pm EDT

Made a purchase with my Visa about 2hrs ago for 20.14 my card was charged and I haven't received a receipt or confirmation. About to file complaint with better business bureau

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Chloe Brandreth
GB
Sep 10, 2018 8:53 pm EDT

I ordered 2 dresses 3 weeks ago and it said it would arrive within 3-5 working days, I still have not received my order, I also did not get a confirmation email & the money come strait out of my account

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MirielE
US
Sep 10, 2018 2:16 pm EDT

I ordered this item on 9-5-17 and paid through PayPal on 9-5-17 $14.98 # [protected]
If I don't revive it by 10-6-17 I want to Cancel and Refund my money to My PayPal account . I have ordered from you before and it took forever to get my item. I don't have forever to wait again because I am leaving town.

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Shelby stewart
US
Sep 10, 2018 9:39 am EDT
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I ordered 4 shirts on 9/21 and I've yet to receive my items. Per my account the items haven't shipped. Please email me at sstewart@amethystrecovery.org

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Paulianna GM
US
Sep 10, 2018 4:46 pm EDT

I ordered 2 items from Yoins.
Both arrived incorrect sizing.
I've made numerous attempts via email to return items and be refunded.

No reply from customer service.

Horrible customer service

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Paula Ann Mcmullen
US
Sep 11, 2018 5:07 am EDT
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sent numerous emails to customer service but no reply my order reference [protected]
which has been payed for but keeps saying pending not been processed by retailer
If you can send me some information about my order
Thanks

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Becky rheumer
GB
Sep 11, 2018 1:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm very cross I sent a purple jumper back a while ago as was way to large..and sent loads of emails asking when I would revive a refund..ive not heard a thing back.can you help with this please...as I wish to shop again.but not happy with this.miss r.rheumer...rebecca rheumer...

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Emmajackchloe
GB
Sep 06, 2018 1:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Orderd item on 3/10/17 had email on 11/10/17 saying delayed for 30th anniversary another email on 28/10/17 saying dispatched came other day items not so nice as pictures so been emailing you 4 times with no response trying to return my items not happy.

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About Yoins

Screenshot Yoins
Yoins is a popular online fashion retailer that offers a wide range of trendy and stylish clothing, accessories, and footwear for women. The company was founded in 2014 and has quickly become a go-to destination for fashion-forward women who want to stay on top of the latest trends without breaking the bank.

One of the things that sets Yoins apart from other online fashion retailers is its commitment to quality. The company uses only the best materials and fabrics to create its clothing, ensuring that each piece is not only stylish but also durable and long-lasting. This attention to detail is evident in every aspect of the Yoins brand, from the design of its clothing to the packaging and shipping of its products.

Another key feature of Yoins is its focus on affordability. The company understands that many women want to look their best without spending a fortune, which is why it offers a wide range of products at prices that are accessible to everyone. Whether you're looking for a new dress for a special occasion or a pair of stylish shoes to complete your outfit, you're sure to find something that fits your budget at Yoins.

In addition to its commitment to quality and affordability, Yoins is also known for its exceptional customer service. The company has a team of dedicated professionals who are always available to answer questions, provide advice, and assist with any issues that may arise. Whether you need help choosing the right size or have a question about a product, the Yoins customer service team is always happy to help.

Overall, Yoins is a fantastic online fashion retailer that offers high-quality, stylish clothing and accessories at affordable prices. With its focus on quality, affordability, and exceptional customer service, it's no wonder that Yoins has become such a popular destination for fashion-conscious women around the world.

Overview of Yoins complaint handling

Yoins reviews first appeared on Complaints Board on May 12, 2015. The latest review YOINS Review: Affordable Clothing with Some Customer Service Issues was posted on Jun 19, 2023. The latest complaint Have not received order or any type of communication was resolved on Oct 01, 2018. Yoins has an average consumer rating of 4 stars from 86 reviews. Yoins has resolved 55 complaints.
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  1. Yoins Contacts

  2. Yoins phone numbers
    +852 21 364 966
    +852 21 364 966
    Click up if you have successfully reached Yoins by calling +852 21 364 966 phone number 80 80 users reported that they have successfully reached Yoins by calling +852 21 364 966 phone number Click down if you have unsuccessfully reached Yoins by calling +852 21 364 966 phone number 41 41 users reported that they have UNsuccessfully reached Yoins by calling +852 21 364 966 phone number
  3. Yoins emails
  4. Yoins address
    Rm.19c, Lockhart Ctr., 301-307 Lockhart Rd., Wan Chai, Hong Kong
  5. Yoins social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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