Z57
Reviews and Complaints

We have had service with Z57 for many years and have be loyal customers ot them always tyring to give them the benefit of the dobut. Our site went down 10+ days ago and no one calls, replies to emails or responds at all. I have requested in writing that I want full refund on my last payment and they say they will prorate for each day site is down - now nearly two weeks with no internet, no refund - of course no correspondence. I am furious with the lack of professionalism and want full refund and to close services with this company after being with them for over a decade. Absoultely ridiculous to do business this way. Shame on you Z57! Terribly disappointed in this company.

I was very reluctant to sign up because it is very expensive. Patrick Clegg assured me that because of the business nature of realestate I could pause or turn off my service at any time. He said I could pay a few months in advance and then turn it off until I have a closing and then pay for a few more months.

Needless to say that was not the case. I told them when I paid for a couple months to stop until I could pay more and they told me that was fine. They did not, a month later someone calls to sell me another service of theirs and I tell him no I need to stop or pause there service because it is still posting and he assured me that ity would be taken care of and someone would call me back. No one called back for another month and it was again to sell me an ad service. I told him the same and again he told me that someone would call back. No one did.

Now I start calling and telling them to please stop my service, each time they tell me someone will call me back or that they will take care of it nobody ever does!

Today I call again now very upset that this service is still posting and I'm still being billed. Today she tells me that I signed for a service that cannot be paused and they cannot stop it because I'm under a year contract and I would have to pay for a year even if they did stop the service!

I did not sign up for a year, I signed up for a month to month service that can be canceled anytime by my original sales person Patrick Clegg! All lies!

Whats sad is that this service could actually be great if it was more user friendly, they had better customer service and if they didn't lie about cancelling services!

Read the reviews people, I wish I would have, do not give them your money!

I was contacted by z57 concerning lead generation for my real estate business. I was told that there was a year commitment. When I balked at signing I was then told that if I was really unsatisfied with their product or service that the "remaining balance due" would be waived because they 'certainly don't want an unhappy customer.' I signed. So far i've seen no results from their services, as a matter of fact their services are actually hurting my business. For the last 8 months the website that my potential clients are directed to is not secure. When the potential client is directed to the website that z57 created and hosts, they get a message that states, attackers might be trying to steal your information. I'm paying this company nearly $450 per month to obtain names, emails and phone numbers of potential home buyers and sellers. When they see this warning my real estate business is seen as untrustworthy and my reputation is being harmed. I've received angry calls from potential clients accusing me of phishing. They did not disclose that their service is not secure and now they refuse to waive the "remaining balance due" if I cancel. I was told by megan fletcher (supervisor) that the non-secure issue would be fixed by april 24, 2019 - it was not. Just another lie. I truly believe this is a scam, fraud and illegal. It appears this business is setup to make realtors unhappy so they will cancel and z57 can reap a huge balance without providing any future services. As a matter of fact, when you complain they almost immediately tell you they are placing your cancellation notice - they don't want to deal with you. It's so much easier to not solve the problems and still get paid than to provide the service. That's just wrong! I need my reputation to be stellar, not tarnished. They have told me for months this problem is being fixed, however to date nothing. Even if it does get fixed i'll have 8 or 9 months of non-service and reputation harm. This type of business behavior should be stopped! I'm sure they will retaliate against me, but no other person should have to endure this.

I signed up with Z-57 in August 2016 to manage my internet leads, Post on my facebook weekly. They stopped posting 2 months after I signed up. There are no records from Facebook going back to October 2016. ( Failure to perform).
I'm told I should get a legal action towards them for $50, 000+.
After 9 attempts to get the action, they started to call me back. they told me that the first time that I called them to Cancel my service was August 2017. So they then would refund me back to that date. ( I told them that was not fair and they asked me to settle.) They have 20 Billion Dollars for a reason. Unfair practice.
My Numbers were $2700 dollars. They gave me $2100 dollars back on 12/27/2018. Here is where it gets tricky. The numbers I had did not have December in it. When I opened my statement today they hit my card another $109.99 x 2- Yes, another $220.00.
I am very Hot. My next Post is to the BBB
Jeff
North Dakota

Site is old & incorrect! Agentelite wants to provide correct service! Agent is ready to leave my company! Meet agents need to be added!

The picture on site is 2 years old! Rental!

Agent no longer company needs removed! Deborah rhodes do
Please call me! [protected] cell phone!
Newest agent doug zeune needs added & his listing!

I will call you directly now!

Completely dysfunctional. One week in I cancelled the contract and they think they are going to bill me through VISA. Wrong. The Titanic will complete its maiden voyage before that happens.
1) Agreed in writing to a chosen domain name, but they registered a wrong domain then tried to bully me into accepting their mistake. Then "Senior" Customer Service representative, Anastasia D'Fonzo, told me that they had "waived the fee." What fee? It was their mistake. So I went and purchased the correct domain name through GoDaddy. When Anastasia told me they had finally purchased the correct domain name, I asked if it was possible for two people to buy the same domain name? She said no. I told her I had already purchased it. She had no response.
2) Sent me a COMPLETELY FULL contacts Excel spreadsheet "template." I'm sure this is a Federal privacy violation. I did a Save As, changed the file name, deleted the info, added mine and submitted it. CS responded that I needed to use their template and it had to be Excel. It WAS their template and it WAS Excel. And these are IT people? When I mentioned this to Anastasia, she said those were "non-people" and that was just to show where to place your information. Really? Isn't that what column headers are for. Over 2, 000 list "non-people."
3) Zero knowledge of Real Estate Commissioner's rules with high $ fines for violations. Kept posting a generic Keller Williams logo and only corrected it after one week.
4) Posted my registered Real Estate name wrong and did not know the difference between " " and this ( ). They amended it ... still wrong ... finally got it correct and then changed it back to my nick name only! It's still wrong when I cancelled the contract.
5) I sent in HD images for the website. They responded that they were too small. I responded with the pixel size which was more than double their requirement. Resent them individually yet they still lost two.
6) SALES has no idea when their job ends and CUSTOMER SERVICE takes over. I had to duplicate everything I had sent it to SALES. Left many messages with CS and finally got a call back the next day.
7) When I spoke with Anastasia D 'Fonzo, it was like talking to a robot. She constantly was sarcastic and then denied it in this "reading-from-a-script" manner when I challenged her CS skills.
8) SALES showed me through join.me all these satisfied customer websites ... all different. When my website went live ... with all the wrong information ... they told me that there was only one, "basic" template option. Bait-n-switch.

This is a ship-of-fools. Walk away. You have been warned.

It's a SCAM! Run away from Z 57 Property Plus company, they don't do what promised and I was in a contract with them for 6 months at $499 a month and not one single lead. When tried cancelling they said I was locked in 1 year contract and kept charging me afterward. Then they pretended to be a collection agency and without my authorization took money out of my account! It is amazing they are still in business because it is a real SCAM!

I call and cancelled with this company cause they did not do what they said they were going to do for my. I called over and over again and did not get any satisfaction. I removed my credit card from there access for I new they would not quit charging on it. All they did was lie to me to keep me interested and keep hoping which never happen. I did sign a contract with then but they did not live up to there contract. I am very upset with them cause they keep posting information on the internet that has nothing to do with helping my business. Homes in Florida, food receipes, etc. I paid the first month plus setup but when I did not get any satisfaction I withdrew my card. I have never received a lead. They also said if I wanted to get better service I could sign up for another service that would guarantee my leads which they deny now. I did not sign up for that since they told me after they got me to sign up in the first place. I would appreciate any help I can get from you. I no longer want to do business with them. I don't trust them. I don't even want a refund I just want them to stop billing me and leave me alone.
Sincerely,
Margie Wood
Realty World CFP
[protected]

I was scammed! Hurried into making a decision to get the discount price. I was actually looking for this type of company so I gladly signed on. Within the first week I realized they could not connect with my MLS association so I wanted to cancel right away before anything was set up. They said they could only refund me $100. I decided to stick it out for the year contract. So wish I would have just took my losses right away in the beginning. Expensive learning curve. Done with them!

My wife and I just got off the phone with a salesrep from Z57. She was obviously following a well prepared script. BUT be prepared for a high pressure sales pitch. I knew, starting out the conversation, that it wasn't going to end well as her first question to us was a "tie-down", ie, if we like the program and the price, would you get started today? Her sales pitch lasted about 30 minutes and while the program sounds enticing, we told her that we want to sleep on our decision and pray about it. That's just the way I do things. As soon as we told her that, her whole demeanor changed and she got nasty...As an old sales guy myself, I appreciate trying to overcome objections, but when you become nasty because someone says "I want to think about it" it causes me to think what are you so afraid of? You may say you're trying to save me money because this "awesome" deal just isn't going to be available tomorrow, reminds me of high pressure timeshare salespeople. That is a big turn off...then, to say "I don't care if you sign up or not..." tells me you don't care about me at all...all you care about is your commission. As a broker, I cannot imagine sitting down with a client and telling them they have to sign with me today or else...I'm going to raise my commission rate." That would be stupid...
When people want to interview other brokers, that's fine...I'm confident enough in my abilities...obviously, Z57 is not, or at least this sales rep is not. Anyway, as a result of her attitude, it caused me to search and found this site and it looks like I will not be doing business with Z57. By the way, we were quoted $599 start-up plus $125/month...which "if I acted today could be lowered to either $399 or $249 start up plus monthly.

I bought into the cold call i got on how great they were and signed up, After getting the web up and running i found that it would not sync with my local MLS and i had to put everything in manually which i did. I totally take the blame on being lazy and kept the website for 3 years which was 3 years longer than i should have. I had to get a new credit card so my automatic payment didn't go through to them and got an email to this which i said great they will cancel since they are not getting paid wrong got another bill so i called to cancel but the rep Jason even after telling him 5 times that i wanted to cancel was still trying to convince me otherwise so i got pissed and hung up. Still got emails on billing so i sent in an email that i wanted to cancel that didnt work so 3 months later after they threatened collections i paid them just to go away. Very bad customer service and i will never recomend them to anyone

I have had Z57 host my real estate site for so long I cannot remember how long it has been. I referred another agent on my team to them to get him set up with a website. He could not make it through the first call with some guy on the other end of the phone who would not deviate from his script even after my team member asked him to put down the script cards.
This week, I needed Z57 to make a VERY simple change to my account so that I could make a change with my e-mail provider (Z57 does not provide e-mail for me).
It took several days of Z57 making the same simple mistakes and I had NO e-mail for that period, I was out of business. My e-mail provider had a great tech guy that kept calling and e-mailing Z57 but they were nonresponsive and when they did do something, they repeated their previous mistake.
I asked to have the tech department at Z57 call the tech department at my e-mail provider and was told, very dismissively, that "they do not do that".
I am leaving Z57 ASAP, stay away from this disaster!

I canceled my subscription with Z57 after about 1 year due to poor performance. I did this both by email and by phone with a representative named Jaren Paraiso giving 30 days notice -June of 2013. I was then called by Z57's collections department Shae Pearson in October 2013 telling me that I owe 177.00 for 3 months July, August and September. When I said I emailed my cancelation, as well as spoke to a Jaren Pearson the Z57 representative they said that "yes we have your email and we logged your call to cancel" So i then asked what was the problem. Z57 told me that I was called later that week and agreed to re-join. I said that is an error. i then asked if they logged and recorded all calI's, they said yes, I said great, can you send me the audio MP3 or the transcript of the call stating that I re-joined. Z57 Shea Person said they don't have that one but my re-joining shows in a "memo" that I did re-join.

I then said OK that's not accurate, can I speak with the employee that I spoke with Jaren Pearson, I am sure he made a mistake. Z57 told me that he was a very good employee and he does not make mistakes. I then asked do you have any records at all showing I re-joined. Z57 said no, I then asked to speak with Jaren or a manager, I was told by Shea Pearson that Jaren was no longer with Z57 and I am the manager, "sweetheart". I asked that we keep the conversation professional and please call me by my first or last name. Shea Pearson then began to get a bit personal, that's when the conversation ended. This was on or about October 10, 2013.

I now have a bill for 177.00 and i will be going to collections. This type of practice cannot be allowed to go unchecked. Hence, the reason for this letter

Z57 approached me for their Facebook product. Their customer service was lousy from the start to the finish. I canceled my service. I was charged again. I called twice and both times was told that they had sent a reimbursement back to my card. After fourteen days, no reimbursement. Called again, this time was told, no reimbursement was coming and there was nothing I could do about it. Read the reviews on the internet, there are far more poor reviews than there should be for a company like this. I'd go anywhere but here. FYI, when you cancel they will charge you for an extra month of service.

The sales guy was great over the phone, made me feel so comfortable and excited about the services Z57 could offer, from their website they'd create for us, to the specialized websites they'd provide us for each of our listings and their Z57 Academy (that'd we'd learn tips/tricks from for marketing). The website ended up looking nothing like the one we were quoted on. There were featured we counted on and specifically asked for, but then later found out they were all "extra charges." The one thing we really needed (drop down tabs) we found out weeks and weeks later, after asking several people at Z57, that it would never be possible with the site we had. We gave up on Z57 after about 3 weeks and immediately started seeking a different website design. We ended up going with Agent Image (who created our very own website, NOT a leased template like Z57 offered). I quickly learned the difference. There is no large monthly fee that basically is for renting their template. We paid a total of $2, 000 for the new website (yes, it's a little more, but will by far pay for itself quickly as compared to the fees we had to pay at Z57 (nearly $100). Oh, so I cancelled with Z57 and they told me I had to be charged for another 30 days. They still charged me for services beyond 30 days. I immediately complained, but it was no use. So, I disputed the charge with my credit card company and literally by the end of the day the charge was taken off (evidentally Z57 didn't want the hassle with my well known credit card company). Please, save yourself ALOT OF HASSLE - these guys make it sound great on the phone... the company is a total RIP OFF!

Z57 is a scam. They promise to deliver a realtor web site and if your not satisfied to refund your money in 10 days. What they don't tell you is once your bare bones web site is up they will not refund one penny. They take your money and within minutes your site is up wheter you like it or not whether it works or not. They will steal or offer to host your email then hold it hostage to keep it working you need to pay them the monthly fee. They show you in the demo site that your clients can look up foreclosures. But when clients go to that page they are asked to provide their credit card. They never hooked me to my MLS they said they would handle that. Then when I called to ask about it they said I was reponsible for providing the link. They have since said I didn't buy their Premier package or whatever to get MLS attached never heard of this package. ALl made up lies. When you try to cancel you have to talk to a manager good luck there they only call when you reverse charges on them. But then they charge you again. What did I get for my $413.00 Nothing but a bunch of headaches!

Insistent calling to offer website buiding services. Will not send anything by email, only on the phone. Called me a few times, last time I was with a client and told the guy that... he said I can't be that busy, he did not believe me I was with a client. I hung up on him.

Looked for a place to complain about his manners and his loosing a potential client... found no place, no supervisor, no info on any CEO. Instead I found a wealth of complains on-line. I'm adding mine. Not a way to do business, and now I see not even a business to patronise.

Deceptive Business practice, they do NOT do what they promise you. Their Customer Service department only tells you what they WILL do. If you have an issue that is your problem, they are NOT willing to work with you to correct the problem. The "Manager" of Customer Service will make the problem YOUR problem. This is not acceptable from a client point of view. The sales department was honest and up-front, but that does not translate over to customer service. It would seem the two departments do not work together at all. Think before you switch.

Don't sign up for this website. The web site was never hooked to my MLS. So non working site. They screwed up my email till I had to hire someone to fi it. I begged them to fix it to no avail. No emails sent or recieved for 10 days. When someone logs on to foreclosures they are asked to supply a credit card. No refund of $415. because they already built it.

ATTENTION BUYER BEWARE! WE HAVE BEEN QUOTED ON PRICE AND CHARGED A HIGHER PRICE ON OUR CREDIT CARD! Z57 WILL NOT REFUND! This is fraud now! 11/17/2010 I had an appointment to set up my website, I missed their phone call, I called them back 2 minutes later and was told, sorry, we will call you tomorrow to work on your website since you missed our telephone call! So after being so rudely spoken to, I told them I had already paid and expected help with building my website after already waiting 1 whole week so far, she said sorry, we will contact you back tomorrow, we are too busy. I'm trying to get my money back from Z57 in which you can tell its a boiler room atmosphere there. In any honest business, when you ask for a refund when you are not happy with a product or service within the specified time frame, you get your money back, NOT at Z57. They keep on repeating their scripted speech and give you the run around. I have no website, I paid them a week ago, now after being so rudely spoken to with help with my website, I no longer want to do business with them. I was told 299.00 and a 49.99 monthly fee over the phone, I just checked my credit statement as of yesterday and I was charged 583.00! I called back to speak to my sales rep and he denies telling me a different number. ALSO, after they found out I wanted my money back and I was so unhappy with them, I started getting phone calls from tech reps wanting my password to Blue Host so they could work on my site, I would not call them back. I wake up this morning with an e-mail from Blue Host that someone was requesting a PASSWORD CHANGE to my own domain site! Since I will not give Z57 my password now, they are trying to get it another way! I'm now going to contact Blue Host and see who is trying to get a password change since it was not me. My credit card company has been notified, numbers changed, BBB contacted, etc. Next step is filing a report with the local police in San Diego, Ca for fraud. Save your money, find someone local. I hope other people read this and save themselves the time, grief, and money.

************* You can also tell, they all these people work in the same small room, they impersonate themselves as being this big company, but this is just another BOILER ROOM full of sales people and a few techs in one room. ******************************* 11/17/2010