Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Fitness Centers and Gyms Zone Fitness Cancelation issues and being deceived
Zone Fitness

Zone Fitness review: Cancelation issues and being deceived

W
Author of the review
9:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day,

I signed up at Zone Fitness on 26 April 2023. I was offered a month free at a discounted rate of R225 pm on a 24 month basis at the Tokai branch.

The individual who signed me up was Yusuf, he said that the normal rate was R1 000 p.m when the website had clearly stated it was R299 p.m. I told him this yet he ignored the fact that I called him out and I have been querying this since May and want to cancel my contract.

I got a cancelation fee of R891, 50 with a remainder of 23 months on the contract. There is no way the rate was R1 000 as the cancelation fee is 10% of the remaining months.

I tried canceling my contract again this month with a remaining of 16 months and they gave me a fee of R 2 047, 50 which is utterly ridiculous. How is it more than double with half the amount of months remaining as the first fee ?

After sending screenshots of the proof mentioned above they have not contacted me back and they refuse to send me proof of their rates, seems it's all made up.

I'm so tired of going back and forth with the agents and being deceived and lied to. The website clearly states that it is R299 pm and now that I'm calling them out on their deception they want to charge me more for the cancelation fee.

Please get this sorted out and your employees should be dealt with for their deception!

You need to train your staff to be honest and deal with those who are deceiving people or is your company running on deception ?

Regards,

WL

Desired outcome: The cancelation fee on R299 on 23 months as I've been given a months free, with 16 months remaining. R4 784 at 10% is R478,40 & compensated for your inconvenience & nonsense I had to put up with from your agents.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Zone Fitness reviews & complaints

Zone Fitness - cancellation of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zone Fitness - contract not cancelled 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zone Fitness - cancellation of contract
Zone Fitness - being lied to in order to sell a gym contract 2
Zone Fitness - contract cancellation 1
Zone Fitness - Cancelation
Zone Fitness - Untrained operation manager
Zone Fitness - fees I know nothing about
Zone Fitness - Gym Membership And Unfair Outstanding Amount On Account 1
Zone Fitness - Cancelation never done!
View all Zone Fitness reviews and complaints

  1. Zone Fitness Contacts

  2. Zone Fitness phone numbers
    +27 21 425 9472
    +27 21 425 9472
    Click up if you have successfully reached Zone Fitness by calling +27 21 425 9472 phone number 61 61 users reported that they have successfully reached Zone Fitness by calling +27 21 425 9472 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 425 9472 phone number 93 93 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 425 9472 phone number
    +27 21 949 0685
    +27 21 949 0685
    Click up if you have successfully reached Zone Fitness by calling +27 21 949 0685 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 949 0685 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 949 0685 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 949 0685 phone number
    +27 21 975 7275
    +27 21 975 7275
    Click up if you have successfully reached Zone Fitness by calling +27 21 975 7275 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 975 7275 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 975 7275 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 975 7275 phone number
    +27 21 782 7287
    +27 21 782 7287
    Click up if you have successfully reached Zone Fitness by calling +27 21 782 7287 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 782 7287 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 782 7287 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 782 7287 phone number
    +27 21 987 1651
    +27 21 987 1651
    Click up if you have successfully reached Zone Fitness by calling +27 21 987 1651 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 987 1651 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 987 1651 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 987 1651 phone number
    +27 2155288275
    +27 2155288275
    Click up if you have successfully reached Zone Fitness by calling +27 2155288275 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 2155288275 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 2155288275 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 2155288275 phone number
    +27 21 788 3200
    +27 21 788 3200
    Click up if you have successfully reached Zone Fitness by calling +27 21 788 3200 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 788 3200 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 788 3200 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 788 3200 phone number
    +27 21 930 5150
    +27 21 930 5150
    Click up if you have successfully reached Zone Fitness by calling +27 21 930 5150 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 930 5150 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 930 5150 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 930 5150 phone number
    +27 21 492 8522
    +27 21 492 8522
    Click up if you have successfully reached Zone Fitness by calling +27 21 492 8522 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 492 8522 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 492 8522 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 492 8522 phone number
    +27 21 376 6689
    +27 21 376 6689
    Click up if you have successfully reached Zone Fitness by calling +27 21 376 6689 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 376 6689 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 376 6689 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 376 6689 phone number
    +27 21 685 5588
    +27 21 685 5588
    Click up if you have successfully reached Zone Fitness by calling +27 21 685 5588 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 685 5588 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 685 5588 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 685 5588 phone number
    +27 21 418 1255
    +27 21 418 1255
    Click up if you have successfully reached Zone Fitness by calling +27 21 418 1255 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 418 1255 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 418 1255 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 418 1255 phone number
    +27 21 493 3257
    +27 21 493 3257
    Click up if you have successfully reached Zone Fitness by calling +27 21 493 3257 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 493 3257 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 493 3257 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 493 3257 phone number
    +27 21 492 6807
    +27 21 492 6807
    Click up if you have successfully reached Zone Fitness by calling +27 21 492 6807 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 492 6807 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 492 6807 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 492 6807 phone number
    +27 21 372 0511
    +27 21 372 0511
    Click up if you have successfully reached Zone Fitness by calling +27 21 372 0511 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 372 0511 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 372 0511 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 372 0511 phone number
    +27 21 914 4433
    +27 21 914 4433
    Click up if you have successfully reached Zone Fitness by calling +27 21 914 4433 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 21 914 4433 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 21 914 4433 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 21 914 4433 phone number
    +27 10 494 3977
    +27 10 494 3977
    Click up if you have successfully reached Zone Fitness by calling +27 10 494 3977 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 10 494 3977 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 10 494 3977 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 10 494 3977 phone number
    +1 24930035
    +1 24930035
    Click up if you have successfully reached Zone Fitness by calling +1 24930035 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +1 24930035 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +1 24930035 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +1 24930035 phone number
    +27 11 852 4943
    +27 11 852 4943
    Click up if you have successfully reached Zone Fitness by calling +27 11 852 4943 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 11 852 4943 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 11 852 4943 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 11 852 4943 phone number
    +27 12 111 1633
    +27 12 111 1633
    Click up if you have successfully reached Zone Fitness by calling +27 12 111 1633 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 12 111 1633 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 12 111 1633 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 12 111 1633 phone number
    +27 12 321 0266
    +27 12 321 0266
    Click up if you have successfully reached Zone Fitness by calling +27 12 321 0266 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 12 321 0266 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 12 321 0266 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 12 321 0266 phone number
    +27 11 680 0630
    +27 11 680 0630
    Click up if you have successfully reached Zone Fitness by calling +27 11 680 0630 phone number 0 0 users reported that they have successfully reached Zone Fitness by calling +27 11 680 0630 phone number Click down if you have unsuccessfully reached Zone Fitness by calling +27 11 680 0630 phone number 0 0 users reported that they have UNsuccessfully reached Zone Fitness by calling +27 11 680 0630 phone number
    More phone numbers
  3. Zone Fitness emails
  4. Zone Fitness address
    Sable Square, Bosmansdam Rd, Milnerton, Western Cape, Cape Town, 7441, South Africa
  5. Zone Fitness social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Zone Fitness Category
Zone Fitness is ranked 70 among 83 companies in the Fitness Centers and Gyms category
#68 Shakshi Wellnness Shakshi Wellnness #69 Peak Fitness Peak Fitness #70 Zone Fitness Zone Fitness #71 Gym Company Gym Company #72 Xperience Fitness Xperience Fitness

Most discussed complaints

Cancellation request
1
(opinions to this review)
 contract not cancelled
1
(opinions to this review)
Zone Fitness Alternatives
NASM 24 reviews Marianne Wells Yoga School 2 reviews David Barton Gym 1 review Blink Fitness 60 reviews EOS Fitness 159 reviews