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CB Fitness Centers and Gyms Zone Fitness Staff and hygiene
Zone Fitness

Zone Fitness review: Staff and hygiene

C
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8:53 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was DISGUSTED!

The reception ladies have a big attitude - they give you dirty looks the entire time you are there and are very short with you. I had an appointment and when I arrived the instructor did not know he had an appointment. He was unaware of the injury I had discussed with the staff the day before (The man who helped me the day before was also very happy to tell me that this gym is not in a safe location - your staff obviously do not want to attract customers). He told me he did not know how to instruct me on what machines or exercises to do for my injury. All he said was I must not lift heavy weights.

The inside of the gym looks nice, however while I was training a man in the weights section spat on the carpet and then ran his foot over it and carried on training.

The women's bathroom is an utter disgrace. There are cockaroaches inside the lockers. There is no space in the shower to hang a towel or hang your clothes while you shower.

The shower door opens with the slightest movement and even though there was a staff member cleaning in the bathroom, the shower I entered had diluted blood on the floor. The lady cleaning also just throws a bucket of water from the hand basin onto the shower floor to clean it. One of the toilets was not in use as it was clogged with toilet paper.

UNHYGENIC!

The Operations Manager told me that the staff are just doing their jobs and they can't help what members do unless they catch them in action. The Manager had NO intention or interest in the complaint.

WORST GYM FRANCHISE! Do not recommend!

Desired outcome: For the staff to be respectful and for the gym to be hygienic

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  4. Zone Fitness address
    Sable Square, Bosmansdam Rd, Milnerton, Western Cape, Cape Town, 7441, South Africa
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Zone Fitness Category
Zone Fitness is ranked 70 among 83 companies in the Fitness Centers and Gyms category
#68 Shakshi Wellnness Shakshi Wellnness #69 Peak Fitness Peak Fitness #70 Zone Fitness Zone Fitness #71 Gym Company Gym Company #72 Xperience Fitness Xperience Fitness

Most discussed complaints

Cancellation request
1
(opinions to this review)
 contract not cancelled
1
(opinions to this review)
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