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1.6 4 Reviews 441 Complaints
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Zynga Complaints 441

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J
9:38 am EDT

Zynga Words with friends

There is a Weather APP virus attached to your coin ad's. I usually watch the 15-30 second adds then get my 3 coins and move on to the next.
Yesterday there was a Weather App that would not let me get out of the game, even when I turned my phone off and re-started and went back to WWF.
Since it would not get off the screen I did click " Install" at which point it froze my screen and changed all my apps on my screen. I had to go to US Cellular to get it fixed,
I will no longer watch ad's to get free coins.

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T
2:23 pm EDT

Zynga Lost funds

Two days ago I was playing and their system crashed and I lost approx. 9, 000, 000 in chips. tried logging in and out but chips were gone.

For the past 4 - 6 weeks they have reset the Auto Dealer in their favor. Now over 50% of hands are won on the river. Complained. No response.

I have more 4 of kind in the last week than I have in a year.

Yesterday I logged in and it said Free Spin Ready but when I went to take spin they said I have to buy chips.

Zynga Poker is the biggest cheating game of all.

Desired outcome: Credit of 1,000,000,000 chips and a fairer chance of winning a hand. Not fair to loose 4 good hands in a row on the river.

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B
3:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Google Zynga Inc

I noticed 4 unauthorized charges on my bank account yesterday for "Google* Zynga Inc.". One for $1.99 on 7-11-21, two for $9.99 on 7-12-21, and one for $9.99 on 7-12-21. I immediately looked up the charges and found a phone number for Zynga. I called them and was told that I need to contact Google, and they said they would email me the link to contact Google. Of course I never got that email so I called zynga back and spoke to the same person, at which time I asked her to just tell me the link. I read the link back to her and confirmed that i wrote down the correct link. When I entered the link in my browser, it's invalid. Still, about 10 hours later no email from Zynga. And now there is another charge for $9.99 on my account. I know i need to call my bank but it was after hours so I'm calling as soon as they open. I want a refund immediately. I did not authorize these charges, and nobody has my bank card info. This is a scam and I'm not happy.

Desired outcome: Refund

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W
8:12 am EST

Zynga Charge

Unauthorized charge to my account, I haven't even bought anything from this site, I even had to look It up to find out what it was

Desired outcome: Refund of 6 dollars

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D
4:29 am EDT

Zynga Spades plus

I play your game and I enjoy it, but two days so a player by the name of David H sent me an awful note in my message box. My player is number is G202205. His player name is David H. Please block this person from sending people messages. I left the message in my spades plus message box for your review.., as evidence to prove his wrong. My email is [protected]@gmail.com.

Desired outcome: That one fifth of his total winning be removed from his account and awarded to the injuredo the injured party

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J
9:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Words with friends,

When playing the board is devoid of letters or they disappear halfway through the game, also happens on the worksheet game.

Desired outcome: A resolution

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C
5:30 pm EDT

Zynga Stats lost, and they do not respond

My stats in With Friends 2 are gone my email now takes me to a beginner game, I have spent money on this game and it is gone. They do not respond back. I have tried every avenue including the actual Developers, nothing. I have tried on phone, pc and my tablet nothing. I am furious so I tried Google play and they couldn't help. So my money is gone as well as my progress and Zynga could care less.

Desired outcome: I want the game with my stats and the coins I paid $$ for

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W
W
William Rea
Santa Ana, California, US
Jul 17, 2021 10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes these people are theives class action lawsuits they will understand my email is wrea765@gmail.com

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C
8:18 am EDT

Zynga Words with friends2

They suggested I log out reinstall lost all my stats, I paid $ to buy coins in this game and now it is gone, I can't get help from zynga at all they do not respond only automated code to get me in to a new game without my stats or the coins I bought... They don't respond and now I get an error where my emails don't go thru to them... Customer service seems to be the last item on their list...

Desired outcome: Help me get my original stats back, they have my data

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D
5:58 pm EDT

Zynga Gin rummy plus

I really like the game, however occasionally it freezes up!
Is there anything you can do to work this out?
This is the only game I play where that is an issue.
Thanks,
[protected]@yahoo.com

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D
12:00 am EDT

Zynga money

i need a refund of 4.99 that was took out of my checking account that i did not give per mission for my card number is [protected] please give me my money back i need it thanks for your time

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F
8:05 pm EDT

Zynga Computer software

Zynga is not right. There is no way I should lose 90% of the time being ahead in the hand on the turn card. I have a name for this getting Zynga. I complained about this early survey until they stopped asking. It appears to me that you have geared this game for the fish that don't know how to play. You need to get this fixed to make it fair. So not just the stupid players will win. I know I will be looking for a new place to spend my time playing.

Desired outcome: Fix the problem.

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M
12:38 am EDT

Zynga Spades plus player

I was playing spades plus at 12 am June 5 and was beating another player Bob C so in return he gets mad and start calling me and man and calling all the other players a racist term starting with "N" I reported it and now I want to know exactly what's going to happen to that player. He shouldn't be allowed to play spades plus or any other game your company has if he's going to be calling people the "N" word. His comments was unacceptable and I demand an apology I'm getting tired of encountering these racist on this particular game. If I got blocked a month ago for cussing on a comment then something needs to be done about his racist comment as well

Desired outcome: An apology and to know exactly what your company is going to do about this situation

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G
10:08 am EDT

Zynga I was a grand prize winner of the Farmville VIP game. This was two years ago and Zynga now acts as if they do not know anything about it

Zynga will not return my calls and will not give me an email address to send all of the documentation/affidavits that they had me complete. I was to be flown to San Francisco for an unveiling of a new game or service.

Can I forward all of the supporting documentation to you in some way?

Thank you!

Zynga phone number for this support is [protected] - The person's name is Mike. No surname was given

Desired outcome: Acknowledgement from Zynga

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B
7:33 pm EDT

Zynga Empires & alliance s

Game won't show up on fb game room was playing on there now it going to white screen please fix bill Morris [protected]@outlook.com

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A
4:12 pm EDT

Zynga I got banned

Hello Today you brought me a ban in the Zynga Poker game, I have no idea why I just logged in and appeared in my ban, I am your regular customer I even bought chips several times I would be happy if you release the ban for me

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S
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zynga Harry potter,puzzles and spells

Jus pottering around is the name of my cl u, I had 29 trophies and full weaponry, was near top of leaderboard, played a level, checked leaderboard, i'm down bottom in 20th!, these glitches have got to be sorted, I love this game, but will delete it if this carries on, thank you for taking the time to read this

Desired outcome: Restored position and weaponry returned

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E
5:28 pm EST

Zynga My zynga acount was banned

My zynga acount was banned please beck my acount

Desired outcome: Iphone 6s

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M
11:06 am EDT

Zynga Texasholdem

I have been writing you since the day I was hacked. My account was secured at that time carefully password was chosen,
I do belive the hackers are indonesian pirated my account with 3, 6t chips that was accumulaterd during over tyen years playing zynga poker.
Please help me recover ma account and I thank you in retun.
M, r. Akl [protected]@aol.com

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L
6:26 pm EDT

Zynga There has been about 60 plus dollars removed from my account and not sure for what

Need reimbursement for 60 plus dollars taken out in the last couple months

Desired outcome: Reimbursement

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A
6:52 pm EDT

Zynga Words with friends

My complaint has never been address, its still happening today, today played words, score never changed, and arrow is now following every letter, I have documentation is everything im stated, get letters like usoeeee, aiidoaa, get a sad face in the middle of the screen, iisiuis, ueiiies aaoiaea, iaoaauo, iytiiis, oiuueae, network error, please check your connectio, restart and try again later, network error, please check your internet connection, restart browser or try again, login error, there was a problem logging you into words with friends, please restart and try again, sorry this feature isnt available right now, am error occurred while processing this request, try again later, sorry, we spilled the tile bag and this game could not be recovered, rematch this friend to try again, error, and error occurred, please refresh and try again later, introducing currency, wouldnt let me play, had this on my board, spell words to score points, drag letter tile onto board and click pay, make sure your first word covers the purple plus, couldnt play again that day, sorry, something has gone wrong, couldnt play that day, sorry something went wrong, were working on it and we will get it fixed soon, I would play a word would not be credit, by my opponent was get credit for the word I played, everyday im cheated out of my score, play a word and the score board doesnt record my points, now I have an arrow following me with every word I play, im harrassed on a daily basis, I would like to know why?

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Update by andrea chenault
May 31, 2021 8:50 pm EDT

now i was removed from playing words with friends for no reason, even erased it off my page and was told they were having problems with words, in the past i have had things like, network error, please check you network connection restart your browser and try again later, sorry, we spilled the tile gar and this game could not be reconnected, rematch this friend and try again, login error, there was a problems logging you into words please reload and try again, error an error has occurred, please refresh and try again, the letter were sticking and i let them into my computer to help, zynga took out my computer, have blue screen with nothing, still have the computer, they have harassed me every since ive been playing, now the today, words with friends was removed from my page, why?

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About Zynga

Screenshot Zynga
Zynga is a digital gaming company known for creating popular mobile and social games. Their portfolio includes titles like FarmVille, Words With Friends, and Zynga Poker. They offer games across various genres, accessible on multiple platforms, including smartphones, tablets, and social networking sites.
How to file a complaint about Zynga?

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3. Writing the Title:
- Summarize the main issue with Zynga in the 'Complaint Title' section.

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- Use the 'Claimed Loss' field to state any financial losses.
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Follow these steps to effectively file a complaint against Zynga on ComplaintsBoard.com.

Overview of Zynga complaint handling

Zynga reviews first appeared on Complaints Board on Aug 3, 2009. The latest review Poor Tech support and how to fix problem was posted on Aug 25, 2024. The latest complaint Words with friends 2 was resolved on Sep 17, 2022. Zynga has an average consumer rating of 2 stars from 445 reviews. Zynga has resolved 67 complaints.
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  1. Zynga Contacts

  2. Zynga phone numbers
    +1 (800) 762-2530
    +1 (800) 762-2530
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    699 8th Street, San Francisco, California, 94103, United States
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  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 08, 2024
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