Menu
For Business Write a review File a complaint
Supercell Oy Customer Service Phone, Email, Contacts

Supercell Oy
Reviews and Complaints

www.supercell.com

Learn how the rating is calculated

1.0 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Supercell Oy Complaints 8

ComplaintsBoard
M
8:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy Customers service

My clan was named mrstinkypinky with no deep meaning behind it it's just a stinky pinky. And I was banned for 2 days, I contacted supercell to no avail they team is very lazy and just copy pasted promts saying it was might be sensitive in other countries with people with different views and such wich is just an answer but not a correct one. His name was Ari and I'd like him fired for not doing his job and sensorship of speech.

Claimed loss: Clan name loss

Desired outcome: Ari fired

Read full review of Supercell Oy
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy This company refuses to take my information to confirm Im the owner of an account and i have spent hundreds of dollars but because i cant

This company refuses to take my information to confirm Im the owner of an account and i have spent hundreds of dollars but because i cant remember EVERY DETAIL OF THE PAST 7 years they cant confirm it is me

Read full review of Supercell Oy and 4 comments
Hide full review
4 comments
Add a comment
C
C
C. Bogisich
Verified customer This complaint was posted by a verified customer. Learn more

transactions was paid through my telephone company, I'm From LA currently in ***. They had coding issues cause of covid19 lockdown so I stayed at home and played the game. I just got a new phone thought my phone was the issue, but I went to *** mobile they checked for me and said my phone is fine. storages no virus etc. I wrote to supercell this is how they reply me until today, this is the 5th months ignorance and *** government. I contacted them they contacted *** distributors and ask me write to supercell *** headquarters as ComplaintsBoard.com can see they block my email! I want me refund back I deleted the game already and some of my purchases were gone!Best and thankful

J
J
J. O'Kon
Verified customer This complaint was posted by a verified customer. Learn more

I have giving supercell proof of my in game purchasing with itunes , gave them a list of all my devices used on the account , where it was created , sent them a picture of me being at the home screen base showing it belongs to me . And they keep telling me Im trying to steal someones account when it belongs to me and i have in game app purchasing receipts

M
M
M. Yundt
Verified customer This complaint was posted by a verified customer. Learn more

My complaint is that my clan account name was changed without warning or reason. When I inquired as to why I was told that my account was reported as offensive. However, my account name was simply "***". There are literally hundreds of other accounts with the same or similar name. As I have spent money on this game over the years I expect them uphold the agreements we have in place and I have not violated them. They are completely unwilling to speak with me about my complaint and will tell me to just deal with it. This seems personal and not contractual. They are not providing the program and service as outlined in the agreements. It is a simple fix that they refuse to comply with. There is no place for this in American business and society. Thanks.My ID# *** Clan# RQVURPYQ Name change back to

L
L
L. Cummerata
Verified customer This complaint was posted by a verified customer. Learn more

The company Supercell has numerous games listed on the App Store. We have spent 1000's of dollars over the years for these games. We recently switched to a new phone and the connection was lost. An email verification code is supposed to be sent but no emails over a dozen attempts as well. (Probably part of their scam) I have even sent over proof of the purchases from Apple and they are still denying an account. I have asked them numerous polite questions and they in turn told me not to contact them again for some time and blocked all access. I see that they are known for this instead of helping their paying customers. I would like our money back but only after an honest attempt of providing an email with our code. They do nothing but steal even based on their FB account. Hundreds of scammed people looking for help on the page. I have also spoke to Apple and they are submitting reviews to have them pulled from the app store. They are not happy with what was seen as t

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy I have giving supercell proof of my in game purchasing with itunes , gave them a list of all my devices used on the account , where it was

I have giving supercell proof of my in game purchasing with itunes , gave them a list of all my devices used on the account , where it was created , sent them a picture of me being at the home screen base showing it belongs to me . And they keep telling me Im trying to steal someones account when it belongs to me and i have in game app purchasing receipts

Read full review of Supercell Oy and 3 comments
Hide full review
3 comments
Add a comment
A
A
A. Heidenreich
Verified customer This complaint was posted by a verified customer. Learn more

They create a Supercell ID in order to we can play the games everywhere from any device. I changued my player name (Clash of Clans) and they delete my account. I have years working in that base. They do that to many players in order that we star a new game and then expend more money building our village. Supercell ID: ***@gmail.com,,,,, player tag #***,,,,,, TH level 13,,,,,,,, Clan name: ***. . I played the game before in an Iphone 6s now i signed in in my note 8 but they asume that the acvount was sold it. Thats why it is only one account by email, I just want my account back, simple if they delete the account and cant give back to me i just want another account at same level, years playing.

G
G
G. Reichert
Verified customer This complaint was posted by a verified customer. Learn more

This company refuses to take my information to confirm Im the owner of an account and i have spent hundreds of dollars but because i cant remember EVERY DETAIL OF THE PAST 7 years they cant confirm it is me

C
C
C. Herman
Verified customer This complaint was posted by a verified customer. Learn more

Supercell has banned my account on Clash Royale under pretenses not listed in their ToS. They banned it on August 7th. My account name is Bakemono and the number associated with it is #2POROVLLO. I have spent thousands on this game over the course of 6 years and they banned me without notice and did not hear me out at all when I tried to contact them. Their ToS did not list the reason I was banned for as something a player would be permanently banned for and feel that my ban is completely undeserved given how much time and money I have spent on this game. I would log into the game and get ban after ban, like if I was being targeted and they never once helped me out any one of the 4 times I tried to contact them about the bans.Please help me get my account back. Thanks!

Is Supercell Oy Legit?

Supercell Oy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Supercell Oy to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Supercell Oy is known for their high standards and safety. If you're thinking about dealing with Supercell Oy, it's wise to check how they handle complaints.

Supercell Oy has registered the domain name for supercell.com for more than one year, which may indicate stability and longevity.

Supercell.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Supercell.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Supercell.com you are considering visiting, which is associated with Supercell Oy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Supercell Oy as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Supercell Oy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Supercell Oy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Supercell Oy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy transactions were paid through my telephone company, I'm from LA currently abroad

Transactions were paid through my telephone company, I'm from LA currently abroad. They had coding issues because of the COVID-19 lockdown, so I stayed at home and played the game. I just got a new phone, thinking my phone was the issue, but when I visited the mobile store, they checked and confirmed my phone is fine, with no viruses or storage issues. I wrote to Supercell, and this is how they've been replying to me until today, after five months of being ignored, and no help from the government. I contacted them, and they reached out to the distributors, asking me to write to Supercell's headquarters. As the ComplaintsBoard.com can see, they've blocked my email! I want my refund back. I deleted the game already, and some of my purchases disappeared! Best and thankful.

Read full review of Supercell Oy
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy They create a Supercell ID in order to we can play the games everywhere from any device

They create a Supercell ID in order to we can play the games everywhere from any device. I changued my player name (Clash of Clans) and they delete my account. I have years working in that base. They do that to many players in order that we star a new game and then expend more money building our village. Supercell ID: ***@gmail.com,,,,, player tag #***,,,,,, TH level 13,,,,,,,, Clan name: ***. . I played the game before in an Iphone 6s now i signed in in my note 8 but they asume that the acvount was sold it. Thats why it is only one account by email, I just want my account back, simple if they delete the account and cant give back to me i just want another account at same level, years playing.

Read full review of Supercell Oy
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy Supercell has banned my account on Clash Royale under pretenses not listed in their ToS

Supercell has banned my account on Clash Royale under pretenses not listed in their ToS. They banned it on August 7th. My account name is Bakemono and the number associated with it is #2POROVLLO. I have spent thousands on this game over the course of 6 years and they banned me without notice and did not hear me out at all when I tried to contact them. Their ToS did not list the reason I was banned for as something a player would be permanently banned for and feel that my ban is completely undeserved given how much time and money I have spent on this game. I would log into the game and get ban after ban, like if I was being targeted and they never once helped me out any one of the 4 times I tried to contact them about the bans.Please help me get my account back. Thanks!

Read full review of Supercell Oy
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy My complaint is that my clan account name was changed without warning or reason

My complaint is that my clan account name was changed without warning or reason. When I inquired as to why I was told that my account was reported as offensive. However, my account name was simply "***". There are literally hundreds of other accounts with the same or similar name. As I have spent money on this game over the years I expect them uphold the agreements we have in place and I have not violated them. They are completely unwilling to speak with me about my complaint and will tell me to just deal with it. This seems personal and not contractual. They are not providing the program and service as outlined in the agreements. It is a simple fix that they refuse to comply with. There is no place for this in American business and society. Thanks.My ID# *** Clan# RQVURPYQ Name change back to

Read full review of Supercell Oy
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Supercell Oy The company Supercell has numerous games listed on the App Store

The company Supercell has numerous games listed on the App Store. We have spent 1000's of dollars over the years for these games. We recently switched to a new phone and the connection was lost. An email verification code is supposed to be sent but no emails over a dozen attempts as well. (Probably part of their scam) I have even sent over proof of the purchases from Apple and they are still denying an account. I have asked them numerous polite questions and they in turn told me not to contact them again for some time and blocked all access. I see that they are known for this instead of helping their paying customers. I would like our money back but only after an honest attempt of providing an email with our code. They do nothing but steal even based on their FB account. Hundreds of scammed people looking for help on the page. I have also spoke to Apple and they are submitting reviews to have them pulled from the app store. They are not happy with what was seen as t

Read full review of Supercell Oy and 1 comment
Hide full review
1 comment
Add a comment
W
W
Woolle
Peterborough, GB
Jul 05, 2023 12:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Supercall have Blcked access to 3 of my accounts and never provided me with the evidence. The other 5 are perfectly OK and the only accounts I am involved with are owned by me a fact that has never been acknowleded by them even after providing the evidence required. Supercell ID's are U2OURPV9, Y28Y8J98C and YJC89JUPC

Supercell Oy Reviews 0

Looks like Supercell Oy has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Supercell Oy, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Supercell Oy

Screenshot Supercell Oy
Supercell Oy is a Finnish mobile game development company that was founded in 2010. Since its inception, Supercell has been at the forefront of the mobile gaming industry, consistently producing some of the most innovative and successful games on the market.

The company is best known for its popular games such as Clash of Clans, Clash Royale, Hay Day, and Boom Beach. These games have been downloaded over a billion times and have generated billions of dollars in revenue, making Supercell one of the most successful mobile game companies in history.

One of the things that sets Supercell apart from other mobile game developers is its focus on player experience. The company puts a lot of effort into creating games that are not only visually impressive but also engaging and enjoyable to play. This is reflected in the high level of user engagement and retention for its games.

In addition, Supercell is known for its unique approach to development. The company operates with a small team of highly skilled developers who are given a large degree of autonomy in the projects they work on. This has allowed Supercell to create games that are highly polished and well-designed, with a level of quality that is unmatched by many other mobile game companies.

Overall, Supercell Oy is a company that has made a significant impact on the mobile gaming industry. Its commitment to creating engaging and enjoyable games, combined with its unique development approach, has resulted in a legacy of successful and highly-regarded titles. As the mobile gaming industry continues to evolve, it is clear that Supercell will continue to be a major player in this rapidly growing market.

Overview of Supercell Oy complaint handling

Supercell Oy reviews first appeared on Complaints Board on Apr 28, 2023. The latest review Customers service was posted on Nov 14, 2023. Supercell Oy has an average consumer rating of 1 stars from 8 reviews. Supercell Oy has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
962 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Supercell Oy Contacts

  2. Supercell Oy emails
  3. Supercell Oy social media
  4. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024
Supercell Oy Category
Supercell Oy is ranked 5 among 87 companies in the Computer and Video Games category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.