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Attention: we have an ongoing lawsuit against hansons and would like to hear from you if you would like to tell your complaint at our trial. I was just informed that the media will be there on our trial date of october 19th. The bad press they will be getting will help all customers from doing any business with them in the future.
Hansons Replacement Windows —
Make sure you have everything that you and your salesperson discussed written into your contract. ALL VERBAL AGREEMENTS ARE VOID! Make sure you turn your contract over and read ALL THE TERMS. There are no exit clauses. They do not price match their own deals. Good luck finding a company that meets the terms of their "price match" agreement. Read everything DO NOT TAKE A WORD OF WHAT THE SALESPERSON SAYS AS TRUTH. I was told i would get a call from my salesperson to help with a situation with one of their coupons coming out. I never got a call from him (They do not honor their own deals if you have already signed.) I yelled at one person about the lies i was told among other things, he hung up on me. (I would have hung up on me too) So then a manager calls me I told him "DO NOT MAKE THE WINDOWS YOU MEASURED FOR MY HOUSE UNTILL WE GET THIS SITUATOIN FIGURED OUT" The manager told me he would find out what was a better deal "the email i originally responded to or the new 60% off email" Never heard from him again. The next time i heard from them it was to set up a time to install "my" windows. I had already told them not to make them and that I had disputed the charges to my card because they breeched the contract by soliciting another charge they had "forgot" to charge me. Luckily I had written into my contract that "customer will not pay any amount above contracted price" They solicited the cost of a permit so I went to my credit card company. Now they are coming after me (collection lawer) for another $2, 600+ and I haven't heard from a manager or seen any windows or gotten any anwers to my questions!
Hanson's did my roofing job in the winter in bad drizzly rain weather
Hanson's did my roofing job in the middle of the winter of 2019...they ruined all my gutters and fascia, cut siding and installed the roof improperly, putting a vent one foot from the edge of the roof which made the roofing wavy, at the edge of the roof. My gutter over my back door was bent down so bad, from the roofer, the door couldn't be opened. They came back - put up a new gutter, and nailed it into the new roofing at the edge of the roof - ruining it! My siding was also cut quite badly where it couldn't be seen from the ground, which my son saw while installing a roof antenna for me. I called and they came out again, only to nail it into the fascia, it looks terrible, and drips down over my door and other places. A one man team, with no attention to detail installed the roof, and I also got a leak that recently started in the corner of my dining room.
They came out two times, in February & August of 2020, checking supposedly to see what they need for repairs, with a promise both times, they would send a crew, soon to get the repairs done. I guess at this point it's time to get an Attorney. I would never recommend Hanson's over priced job to anyone, because their lifetime warranty is a farce! And their follow up service is unspeakable. There is absolutely no communication, and now they will not answer the phone!
Well they finally contacted me, said they would be here October 5th, with supplies for the job being delivered on the 2nd. They called and said of rain delay, they would be here October 8th, unless I was contacted again. Today is the 9th, no supplies delivered...no one has called and my message or text to Mark Glasier was not returned...guess it's time to hire an Attorney! I have lots of photos of the shoddy work!
We had a roof put on in 2017 and have had nothing but problems. I have 5 years of documentation of many errors and I am seeking lawyers assistance as well. They did not end up repairing our roof just covering it with more wood and shingles. Hansons ended up sending a new subcontractor to replace it and ended up falling through roof due to prior bad workmanship. We were told they do not cover those damages and we need to seek home owner insurance to repair their damage. Unbeliveable!
I so wish I had seen this sooner I can attest to shotty work, slow to no response and the guarantee means you'll continually deal with excuses.
I’ve been dealing with a leaky roof for 5 years. The came back 3 times and “fixed” it for it to still leak. Causing 20 k plus in interior damages that they say is home owners ins issue. They fortunately put a bee roof on since o made a huge fuss but now they won’t answer a call. I have black mold growing and can’t afford an attorney at the moment. I’m sacred my kids are going to fall through our floors. It’s ridiculous
We've been going back and forth with Hanson on our roof repairs, incomplete work and a refund since 2018. If you need documentation we have it too. Please reach out.
Almost two years ago I sought out new windows for a recently purchased home. The original windows were crank out; ugly; old and didn’t open properly.
$10, 000 and 14 months later; 14 new windows, 14 months worth of headaches and poor customer communication.
All 14 windows were loose fitting; you could jiggle the locks loose. None of the screens fit. The slider lock on one of the windows was jammed shut. The two larger bedroom windows still are too heavy / hard to open; once opened they won’t close and lock without fighting it.
All the double hung windows had the same problem; when you closed them, the top came down with the bottom.
They won’t provide a quality product, if you have a problem they won’t remedy the issue, if you aren’t satisfied; you’ll be fighting an uphill battle
I had another contractor come in, he told me the windows were ill-fitted from inaccurate measurements. The installers used some type of metal to fill the gaps between the window and the frame leaving little support for the windows.
They eventually replaced 7 of the windows but refused to replace the rest.
Our issues are somewhat similar. In 2019 we had eight windows installed, but after a month or so they started to smile. That is, when you lower the window, the edges courl up. This prevents them from shutting and locking properly. When you shut the lower window, our upper part pulls down like yours.
Anyway, we had to call Hansons three or four times. They took pictures each time but did nothing. Finally, they came out and replaced the sashes. They still smile.
Hansons is a company of garbage.
Hansons in Kalamazoo MI had a contractor from Fort Wayne IN to install our windows the inside work was so shoddy! The manager of this Hansons has 1 repair man. Said windows are in...
We are located in Monroe Michigan and looking for a good attorney to go after Hanson Window. Any suggestions please.
If you find one, touch base with me.
We signed a contract in July 2022 for new siding and here we are in January and nothing. They never call back and now our credit approval has expired. They are still saying we can’t cancel. Anyone deal with that?
Nov 2021- roof replaced. There were so many nails around my yard I lost count. Dec 2021 parts of said roof on two of the 3 structures blow off due to faulty installation. Debris all over the entire neighborhood, nails all over after we just cleaned up what was left after install, shingles in flowerbed, yard, streets. Not to mention the shingles that blew of are all broken into jagged pieces really making me question their quality. Dec-May 2022 after numerous calls to the company, visits from "managers" to my property to take photos, I sit and wait. July 2022 roof is scheduled to be repaired, contractor shows with no materials to repair, has to return that weekend. July 2022-current day I fight with them to get the interior water damages caused by bare patches of roof paid for. They sent out someone to look at the damages, scheduled and cancelled so many times I missed days of work waiting around for no one to show. He acted like they would cover damages and told me to get estimates myself because the company doesn't do interior sheetrock. After all of that headache and missing more work to get contractor estimates, they force you to use your homeowners insurance for any and all comprehensive damages caused by the poor installation. In the contract they make it read like that is only during the installation process not after work is completed. I only recently was told that Hanson's subcontracts out the installation and it is not performed by "them" so you they have no liability over the damage. I paid close to $30,000 for the roof to wait 7 months for repairs and a year plus to be told the truth about how they work. Do not waste your time or money thinking you have a lifetime warranty and use someone local who cares about their reputation.
UPDATE: they attempted to force me into an agreement just to re-turn my insurance deductible that THEY AGREE TO IN THE CONTRACT prior to installation. Example:This will serve as a full and final settlement for any ,and all alleged interior issues that may have arisen out of the above install contract # ***** between 1-800-Hanosns LLC, and ****
have an amicable settlement to a disputed matter.
1-800-hansons will provide a reimbursement of $ for documented deductible for the alleged property damage ARISINNG OUT OF CONTRACT ****
home owners insurance quote.
This agreement is a private matter and considered a non-disparagement agreement between all parties.
Please reply I/We agree.
Needless to say I will not reply with anything other than pointing out the fact they are in breach of their own contract by not reimbursing the deductible.
On November 1st 2022. the Rep. from Hanson's came to my home as requested, to give an estimate for to replace my roof, gutters and fascia board. He completed the inspection. He quoted us a price Of $17,630.00. He stated they would need half the payment up front as we were paying cash to order the materials. I gave him $8900.00 in cash. Leaving a balance of $8730.00. Hanson's had their supplier Wimsatt drop off the roofing supplies that I paid for. Hanson's showed up on November 8th to start the job. I left to run a few errands, and I came back, and the entire crew was gone. I called Hanson's and got the receptionist. She didn't know why they cancelled. I called back and asked why did they leave. The rep stated that there were structural issues that he didn't want to sign off on.We had two other roofers who inspected our roof, and they did not mention any structural damage. Because I needed my roof done, I called another roofer, asked for the inspection. I stated that I wanted to use the supplies I paid for to have the roof done. When WimSatt came to pick up the supplies, I asked to be invoiced for the supplies. The person who was picking them up called his boss, who said I was not required to pay for the supplies twice. We returned $280.00 of the items ,as the roofer we hired did not need them. My wife and I received a call from , the Regional Manager of Hanson's. When I asked to be billed for the materials, he stated that I would have to pay another $5941.00, for a total of $14,841.00. I have the supply order from Wimsatt and the total amount of materials is $5,936.00. That means Hanson's would have to refund me $3,243.04. But they are saying that the materials was THEIR property. That is not correct, as I paid cash to insure the materials to be ordered for my roof. They were not financed by Hanson's. Hanson's is trying to force me to pay them $8904.04 for having Wimsatt drop off materials. They did NO WORK. I paid for the materials. They reneged on the contract. I want them investigated for price gouging and consumer fraud. They have threatened to send my name to collections. Yet I don't owe anything to them. I paid for the $5,936.96 in materials with my down payment of $8900.00. I returned some materials to Wimsatt , which was worth $280.00. Leaving the $2963.04 left over for the work to be done. Please contact me as soon as possible. I can send you all of the contract materials , in addition to the emails from the regional manager. Hanson's really believe they can just KEEP people's money and do NO WORK. The materials were paid for by me, IN CASH. I saved 8 years to get my roof down, and Hanson's is out here demanding to be paid because Wimsatt dropped off materials that I PAID FOR! They Attorney General needs to investigate this company.
I wish I'd have read this before going with them. These people are not experts. They are sales people that just hire contractors. There is no oversight. They ripped off my fascia and soffits, then told me it cost more to put it back on. We're 3 weeks into this project with delays. They didn't even do a good job. Drip edge looks like [censored], things aren't meeting correctly and there was wood that wasn't replaced. They want me to sign off. Funny stuff
I wish I had seen this a few months ago. I would have been more than happy to show you pictures, video, call logs, comments, and messages! This company should be thoroughly investigated and a class action lawsuit against them.