You requested a medical report from me in order to reconsider reopening my account, specifically to confirm that I do not have a gambling addiction. Following your request, despite my fear, embarrassment, and concerns regarding my personal privacy, I visited a doctor and submitted the medical report.
The report clearly states that I do not have any gambling addiction. In addition, I have also provided the necessary supporting information and evidence that you requested. However, even after fully cooperating and submitting all required documents, my account is still not being reopened, and I continue to face new excuses and repeated requests for additional information. This situation feels unfair and mentally exhausting.
I would like to understand why my account is still not being reopened even after I provided clear proof, including a medical report confirming that I do not have a gambling addiction.
I kindly request that you review my case fairly and promptly, reopen my account, and stop causing unnecessary difficulties and pressure.
Thank you.
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This complaint has been resolved automatically due to user's inactivity.