1xBet
Reviews and Complaints

On the 28th of October 2022, I won Le 150. But I only received Le 55 via orange money. Below are details of the transactions;

1. Bulk Pay success to [protected],Normal,ORANGE MONEY from MfsProvider ORANGE MONEY with BulkPayertype salp and BulkPayerName GLOBAL ONLINEBETTING SL LTD, Amt:55.00 SLE,Txn Id:ER221029.0900.B38127, Fee:0.00 SLE,commission:0.00 SLE,crebit amt:55.00 SLE,balance:55.10 SLE ,Txn Amount Tax:0.00 SLE,Service Charge Tax:0.00 SLE,Commission Tax:0.00 SLE,Total Tax Paid:0.00 SLE

2. Your withdrawal has been successfully paid. Amount 150.00 SLE

01.Player Id-[protected]

02.Tarnsaction Id-9I813LVTS9

03.Client No-[protected]

04 Bkash Agent No:[protected]

05.Time and Date-12:56am and 8/09/2022.

06.Amount-2800 BDT

01.Player Id-[protected]

02.Tarnsaction Id-9JI16MLBPV

03.Client No-[protected]

04 Bkash Agent No:[protected]

05.Time and Date-6:03pm and 18/10/2022.

06.Amount-5000 BDT

I made a deposit via VISA card on 17th october and placed series bets which won.

now want to make withdrawal on 22nd october but saw only option of mastercard.

i phone customer service about the issue and they told me how to change payment method.

i deposited again into my account using mastercard and stakedon over 1.1 odd and won.

i sent all the screenshot to the security email at [protected]@1xbet-team.com and ever since then, there has been no response whatsoever from anyone.

i've called and called and all they kept saying is to wait for response.

can someone please come to my aid. i really need help.

i dont want to lose all my money.

1xbet are not processing my account verification. They decided to lock my account after depositing 4000$ and they started this their series of verification. I have been verifying my account for the past 6 weeks. I have always send all the documents they requested for. Now the last time I logged into my account, what I can see is that the review of my account suspension claim as been suspended after I have sent them all the documents they requested for. This have been showing in my account for the past 3 weeks after I sent them the documents they requested for and it's still showing till now and I have sent the documents they requested for for the third time in a row thinking they will answer if I send it one more time.

I really don't understand what's going on. This is my third time of filling a complain on this board about this my 1xbet account and what you guys responded was that my account is under verification. I know my account is under verification but the security department are not processing the documents I had sent them for the past 3 weeks now

Gaming ID : [protected]

1x bet rotates with our money. They pay 1/2 day after deposit. Withdrawal does not give money. Even if you email thousands of times, the email does not respond. Customer support does not give any answer even if I talk about this. I want a fair trial against them. They are still not paying my deposit. I want 1X Bet to educate our Bangladeshi retailers about this.

1xbet is fraud betting site my name santhosh gaming I'd [protected] 1xbet company they collect money from the customer through UPI the receiver create deposit request with using customer transection I'd the money will credit the receiver gaming account and there is no quick response from the support team this company doing fraud with players I'm i lost money two times i have all the proofs of the transection

I deposited on 1xbet and wasn´t able to bet

They asked me for a list of docs:

-bank statement

-proof of deposit

- national id

After I sent it all, the allowed me to use my account.

So i make 2 more deposits and start to betting. When I tried to withdrawal, they asked me for more documents

- drivers license

- selfie with my ID and the email they sent me open on my screen

So I provided it.

Then they asked me about my relation with 2 people I don´t have any ideia who they are. I replied exactly it, I don´t have any idea.

After few hours, they sent me an email saying they closed my account and removed ALL MY WINNINGS because I suposedly broke their rules.

First of all, It´s not true. I don´t have any relation with this 2 person they asked me.

Secondly, I asked for proofs and they didn´t give me any. I´m 200% sure I didn´t break any rule and my account has NO RELATION AT ALL with other account.

Third, if my account had any problem (which it hasn´t), why they didn´t say it when i sent my bank statement and ID 10 days ago? They waited for my deposit to steal my money.

My balance was 3370 BRL at this point. They only allowed me to withdrawal 2200 BRL.

I don´t want any relation with these scammers from 1xbet anymore. I just want my 1170 BRL back.

account [protected]

case ID #[protected]

Hello Dear.

My Gaming id is [[protected]]

Country: Bangladesh

Name: MOMOTAZ BEGUM

Payment system: 1xBet cash agent.

I can not withdraw my fund...they say me email to the security team after I send all document too the security team they verify my id after they email me my id was blocked appeal to the website after I appeal the website they can not say me any reply.

Solved my problem quickly.

Open my account. I will do gaming

Hello Sir.

My Gaming id is [protected]

Country: Bangladesh

Name: kulchuma begum

Payment system: 1xBet cash agent.

I can not withdraw my fund...they say me email to the security team after I send all document too the security team they verify my id after they email me my id was blocked appeal to the website after I appeal the website they can not say me any reply.

Dear,

I was deposit in my account 300BDT, But they rejected my deposit in my account. i already email on [protected]@1xbet-team.com but they didn't yet respond. please help me.

Player id: [protected]

Transaction id: Nagad 71HK92BV

Nagad wallet No: [protected]

Client no: [protected]

Agent number: [protected]

Time: 12:09 PM

Date: 15/10/2022

Amount: 300 BDT

i Have 23,540 cedis in my 1xbet account, On the 1st of October, 2022 i tried making a withdrawal of 2000 cedis from my 1xbet account to my vodacash wallet and i got a feedback i should email security team and was then told to verify my documents, during the verification process i sent both front and back of my national id card, pictures of me holding my national id card and a phone showing the e-mail thread i had with the security team, I was later asked to specify the relationship of certain individuals namely Akplaku Samuel, Oppong Korang Bismark, Owhe Emuobome Unique, Dodoh Emmanuel Ansah Stanley, of which dont know any of them. I was told to wait for an answer which i waited for 4 days and i was asked by the security team to provide a drivers license which i dont have because i dont drive, so i was told to provide bank statement document which i provided.On the 14th of October i got a mail saying i should make a selfie with a current date and code Y5IKJH written on it with my face and all the data clearly visible, is sent them the requested selfie shortly and was finally told to login and fill a form which turned out to be a blocking appeal i had no idea about.

I had deposited my own money and staked bet legally which i lost and won some ,they can check my bet history for clarity why am i being treated this way.

i was request a deposit .i send money to him. but operator rejected.

i was report the deposit info to 1xbet team by email ([protected]@1xbet-team.com). but they didn't reply?

deposit info

Player ID : [protected]

Transaction ID : 9JC2137OEI

bkash number: [protected]

Agent number : [protected]

Time : 2:28 pm

Date : 12/10/2022

Amount : 10000 BDT

Dear sir,

With sad to say, i deposite several Time in my several account but i mam not payment after saverl days.i dont know whether i will get payment or not.at this moment what can i will do. please suggest me how and where i can complain against BDT agent and 1xbet Also.

Game ID-[protected] D.D12.10.22(5days)

Game ID-[protected] D.D 15.10.22(2days)

Game ID-[protected]-D.D3.10.22(14days)

In order to deposit 2000TK in 1xbet, I cashed out 2000TK to agent Nagad Number( [protected] on 11/10/2022) but money is not added to my player id still now. I emailed them but they have not replied and have not added my money to the player ID... I am providing all the transaction proof and my player id below.

Player id, - [protected]

Transaction ID,-- 71HD2G1M

Client no,-- [protected]

Agent number, -- [protected] #নগদ

Date, -- 11/10/2022

TIME 7:17 pm

Amount -- 2000.00 BDT

Hello,

It has been over 36 hours since I deposited money through Ethereum crypto currency and nothing has reflected yet.

I have sent you many mails to [protected]@1xbet-team.com and yet no one seems to care.

My e-mail: [protected]@gmail.com

Account id:[protected]

Please see below the transaction hash below.

Transaction Hash:

0xe8c4b96cd2742de6d8a7edbc6c0b4e0fc150a10289145976fe639bc38c9c8800

Status:

Success

Block:

[protected] 9709 Block Confirmations

Timestamp:

1 day 8 hrs ago (Oct-[protected]:35:59 AM +UTC)

From:

0x416299aade6443e6f6e8ab67126e65a7f606eef5 (Luno 2)

To:

0x231c89a2822bde642247b734944c7f2e14418c8b

Value:

0.[protected] Ether ($55.32)

Please assist.

Kind regards

Dear,

I was deposit in my account 1000BDT, But i didn't yet received money in my account. i already email on [protected]@1xbet-team.com but they didn't yet respond. please help me.

Player id: [protected]

Transaction id: Bkash 9JC31DTSH5

Bkaah wallet No: [protected]

Client no: [protected]

Agent number: [protected]

Time: 7:10 PM

Date: 12/10/2022

Amount: 1000 BDT

I have being verifying my account for the past 1 months now. They keep telling me to send some documents and I kept sending it to a point that they're asking for the same documents I sent before but I kept sending it.

It's been more than 2 weeks I last heard from 1xbet concerning my account verification. I have come to the conclusion that they're trying to scam me. Even if they can't give me my winnings they should just refund my deposit

I am a 5063031 id no 1xbet user. earnings over 500 thousand TL manually, I made a request to withdraw 80 thousand TL, I was approved. 3 days have passed and it has not been sent. The security unit requested documents from me, I sent the necessary documents, I was told that they would respond back that they had been processed, 3 days have passed, there is no return. Rates have been reduced. I am not open to any process, I have shared the images of the account, please help.

I have deposited 10,000 BDT on 2nd October 2022 via Fast Nagad (One of their deposit method) but they haven't add balance to my account. I have also mailed them and it is around 10 days but I got no response. I have tried via chat and every possible ways but they didn't response or give my money to the account.

Please see the last transection on the screenshot. Here is my details:

Player ID: [protected]

Payment Method : Fast Nagad

1xbet Nagad Agent: [protected]

Transection ID: 71GXFERX

Amount: 10000 BDT

Date and Time: 3 October 2022, 7:52 PM (GMT+6)

ello,

I am registered on 1xbet under the ID: [protected]

I deposited by cryptocurrency and not by credit card.

So far so good, I'm winning large amounts up to $18051.

Then I wanted to withdraw, 1xbet blocked me and asked me for identity verification, I sent them everything they asked for, card photo, with selfie, proof of deposit, etc. then I get a reply from them as if I am using falsified documents from another person when no, they find excuses not to pay me! When I already proved my identity by any means they wanted, they don't have the right to take my money like that, especially since I have bills to pay in a hurry

They find excuses to say send me your bank statement, what's the connection? Who tells them that I have a bank account? Especially since I deposited by cryptocurrency and not by credit card.

I've been permanently excluded by finding a silly reason that I'm a fake person.

I have contacted Curaçao Gaming for a complaint, I will not leave my money like that