1xBet’s earns a 4.5-star rating from 1323 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Replied
Deposit not reflecting on my account
My account number is [protected]. I made a deposit using bitcoin dated 25-10-2022 at 1.14pm. It was a deposit of 0.005197 which was equavalent to $100usd. I sent it from wallet id 3BhqSZhToLeT5UMPT9yeWEzcjSvEx9Ko5b and i sent it to wallet id 32a9597jHCMASMRnsrrXwXG7MKcSE7XeCg which was provided by the app. After 24 hours i sent an email to [protected]@1xbet-team.com and i haven't been attended to since then. Everyday support keeps on telling me to be patient but its 5 days now and i don't know how much longer i have to wait for a deposit i made 5 days ago.
Desired outcome: Please credit my deposit into my account.
I sent an email to the support service email last week and its now been a week my problem hasnt been sorted out. A whole week and still not attended.
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. In order to resolve your question you need to send an additional request to the Support Service - info-en@1xbet-team.com directly with providing your client ID and the transaction details. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Payment not received
On the 28th of October 2022, I won Le 150. But I only received Le 55 via orange money. Below are details of the transactions;
1. Bulk Pay success to [protected],Normal,ORANGE MONEY from MfsProvider ORANGE MONEY with BulkPayertype salp and BulkPayerName GLOBAL ONLINEBETTING SL LTD, Amt:55.00 SLE,Txn Id:ER221029.0900.B38127, Fee:0.00 SLE,commission:0.00 SLE,crebit amt:55.00 SLE,balance:55.10 SLE ,Txn Amount Tax:0.00 SLE,Service Charge Tax:0.00 SLE,Commission Tax:0.00 SLE,Total Tax Paid:0.00 SLE
2. Your withdrawal has been successfully paid. Amount 150.00 SLE
Desired outcome: Refunds
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transactions, payment system and screenshots). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit complaint
01.Player Id-[protected]
02.Tarnsaction Id-9I813LVTS9
03.Client No-[protected]
04 Bkash Agent No:[protected]
05.Time and Date-12:56am and 8/09/2022.
06.Amount-2800 BDT
01.Player Id-[protected]
02.Tarnsaction Id-9JI16MLBPV
03.Client No-[protected]
04 Bkash Agent No:[protected]
05.Time and Date-6:03pm and 18/10/2022.
06.Amount-5000 BDT
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transactions, payment system and screenshots of your deposits). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
withdrawal issue
I made a deposit via VISA card on 17th october and placed series bets which won.
now want to make withdrawal on 22nd october but saw only option of mastercard.
i phone customer service about the issue and they told me how to change payment method.
i deposited again into my account using mastercard and stakedon over 1.1 odd and won.
i sent all the screenshot to the security email at [protected]@1xbet-team.com and ever since then, there has been no response whatsoever from anyone.
i've called and called and all they kept saying is to wait for response.
can someone please come to my aid. i really need help.
i dont want to lose all my money.
Desired outcome: please approve my payment method
Thanks.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Account Verification
1xbet are not processing my account verification. They decided to lock my account after depositing 4000$ and they started this their series of verification. I have been verifying my account for the past 6 weeks. I have always send all the documents they requested for. Now the last time I logged into my account, what I can see is that the review of my account suspension claim as been suspended after I have sent them all the documents they requested for. This have been showing in my account for the past 3 weeks after I sent them the documents they requested for and it's still showing till now and I have sent the documents they requested for for the third time in a row thinking they will answer if I send it one more time.
I really don't understand what's going on. This is my third time of filling a complain on this board about this my 1xbet account and what you guys responded was that my account is under verification. I know my account is under verification but the security department are not processing the documents I had sent them for the past 3 weeks now
Gaming ID : [protected]
Desired outcome: My account verification should be process and I can withdraw my money
Can 1xbet tell me what's I'm not sending right it's been 3 weeks after I sent them the documents they requested for but all I can see in my account is my claim have been suspended. Please I'm tired already nothing is helping.This is my fourth complain about this same account verification on this platform but nothing is helping
You guys are just saying my account is under verification and I should follow the instructions strictly from the security department
I don't know what to do again because I strictly sent the documents they requested for but no reply from them for almost a month now. I want a better solution
ID : [protected]
Can 1xbet tell me what I'm not doing right please for the past 3 weeks no reply
Why are they doing like this.
Can they even tell me what I'm not sending right but no reply from them for the past 3 weeks
Thank you for your patience! The verification procedure is standard for each betting company. In order to resolve the situation, you need strictly follow the instruction from the Security Service. Also, please note that each step of verification can take up to 72 hours. You will definitely receive an answer about the status of verification
All the best,
The 1xBet Support
Replied
They don't pay on time
1x bet rotates with our money. They pay 1/2 day after deposit. Withdrawal does not give money. Even if you email thousands of times, the email does not respond. Customer support does not give any answer even if I talk about this. I want a fair trial against them. They are still not paying my deposit. I want 1X Bet to educate our Bangladeshi retailers about this.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Making fraud with deposits
1xbet is fraud betting site my name santhosh gaming I'd [protected] 1xbet company they collect money from the customer through UPI the receiver create deposit request with using customer transection I'd the money will credit the receiver gaming account and there is no quick response from the support team this company doing fraud with players I'm i lost money two times i have all the proofs of the transection
1xbet fraudsters
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The issue is on the side of your payment system. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Stole my money
I deposited on 1xbet and wasn´t able to bet
They asked me for a list of docs:
-bank statement
-proof of deposit
- national id
After I sent it all, the allowed me to use my account.
So i make 2 more deposits and start to betting. When I tried to withdrawal, they asked me for more documents
- drivers license
- selfie with my ID and the email they sent me open on my screen
So I provided it.
Then they asked me about my relation with 2 people I don´t have any ideia who they are. I replied exactly it, I don´t have any idea.
After few hours, they sent me an email saying they closed my account and removed ALL MY WINNINGS because I suposedly broke their rules.
First of all, It´s not true. I don´t have any relation with this 2 person they asked me.
Secondly, I asked for proofs and they didn´t give me any. I´m 200% sure I didn´t break any rule and my account has NO RELATION AT ALL with other account.
Third, if my account had any problem (which it hasn´t), why they didn´t say it when i sent my bank statement and ID 10 days ago? They waited for my deposit to steal my money.
My balance was 3370 BRL at this point. They only allowed me to withdrawal 2200 BRL.
I don´t want any relation with these scammers from 1xbet anymore. I just want my 1170 BRL back.
account [protected]
case ID #[protected]
Desired outcome: Pay my full balance 3370 BRL - still missing 1170 BRL
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We've checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.26 and 2.27:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today:
2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
The Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
[protected]
Hello Dear.
My Gaming id is [[protected]]
Country: Bangladesh
Name: MOMOTAZ BEGUM
Payment system: 1xBet cash agent.
I can not withdraw my fund...they say me email to the security team after I send all document too the security team they verify my id after they email me my id was blocked appeal to the website after I appeal the website they can not say me any reply.
Solved my problem quickly.
Open my account. I will do gaming
Desired outcome: [protected]
![1xBet - [protected]](/images/complaint/full/1415009/1666427110862518778.jpg "1xBet - [protected]")
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We made a request to the Security Service on the situation and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, we kindly ask you strictly follow the instructions from the Security Service
If you'll have an additional questions, you can contact us in any convenient way, we'll be sure to help you
All the best,
The 1xBet Support
Replied
Blockicg appeal
Hello Sir.
My Gaming id is [protected]
Country: Bangladesh
Name: kulchuma begum
Payment system: 1xBet cash agent.
I can not withdraw my fund...they say me email to the security team after I send all document too the security team they verify my id after they email me my id was blocked appeal to the website after I appeal the website they can not say me any reply.
The company say showming to the deposit which payment method.now the agent say his agent lock...now how can I get a screen short
The company say me which payment method I deposite this screen short but the agent lock now the agent give me a any screen short
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company.
In order to proceed with the verification process, you need strictly follow the instruction from the Security Service.
We kindly ask you strictly follow the instruction.
All the best,
1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
Dear,
I was deposit in my account 300BDT, But they rejected my deposit in my account. i already email on [protected]@1xbet-team.com but they didn't yet respond. please help me.
Player id: [protected]
Transaction id: Nagad 71HK92BV
Nagad wallet No: [protected]
Client no: [protected]
Agent number: [protected]
Time: 12:09 PM
Date: 15/10/2022
Amount: 300 BDT
Desired outcome: Kindly help to refund my money
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
My account have been blocked unlawfully
i Have 23,540 cedis in my 1xbet account, On the 1st of October, 2022 i tried making a withdrawal of 2000 cedis from my 1xbet account to my vodacash wallet and i got a feedback i should email security team and was then told to verify my documents, during the verification process i sent both front and back of my national id card, pictures of me holding my national id card and a phone showing the e-mail thread i had with the security team, I was later asked to specify the relationship of certain individuals namely Akplaku Samuel, Oppong Korang Bismark, Owhe Emuobome Unique, Dodoh Emmanuel Ansah Stanley, of which dont know any of them. I was told to wait for an answer which i waited for 4 days and i was asked by the security team to provide a drivers license which i dont have because i dont drive, so i was told to provide bank statement document which i provided.On the 14th of October i got a mail saying i should make a selfie with a current date and code Y5IKJH written on it with my face and all the data clearly visible, is sent them the requested selfie shortly and was finally told to login and fill a form which turned out to be a blocking appeal i had no idea about.
I had deposited my own money and staked bet legally which i lost and won some ,they can check my bet history for clarity why am i being treated this way.
Desired outcome: I want my account unblocked so i can continue using my account as usual and make withdrawal and deposit as and when.Thank You
i have filled out the two seperate forms you instructed me to do in my account but my account is still Blocked, It has been 4 days since i filled out the Second Form i need my winnings, im runnnig out of patience
I will be waiting for an Answer
kindly check my screen recording below
I forgot, the account Id is [protected]
Thank you for your patience
We made a request to the Security Service on the situation and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, we kindly ask you strictly follow the instructions from the Security Service
If you'll have an additional questions, you can contact us in any convenient way, we'll be sure to help you
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
deposit problem
i was request a deposit .i send money to him. but operator rejected.
i was report the deposit info to 1xbet team by email ([protected]@1xbet-team.com). but they didn't reply?
deposit info
Player ID : [protected]
Transaction ID : 9JC2137OEI
bkash number: [protected]
Agent number : [protected]
Time : 2:28 pm
Date : 12/10/2022
Amount : 10000 BDT
I completed a transaction. And request a deposit with correct information and prove. But the operator rejected it. I reported this to transaction-bn@1xbet-team.com/ info-en@1xbet-team.com with full information 7 day ago in email, but no response from them.
Deposit info:
Player ID: [protected]
Transaction ID: 9JC2137OEI
Client No: [protected]
Payment method: Bkash
Bkash No: [protected]
Agent number: [protected]
Time: 2:28 pm
Date: 12/10/2022
Amount: 10000 BDT
https://drive.google.com/file/d/1ox39RloH8dt_JPuct2-j1E0CgCK2qc_u/view?usp=sharing
I have already mailed 1xbet. But no answer was giving?
Thank you for your feedback. Could you please specify, have you contacted our Support Service via e-mail address - info-en@1xbet-team. com ? If not, please contact this email and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposite Payment not received
Dear sir,
With sad to say, i deposite several Time in my several account but i mam not payment after saverl days.i dont know whether i will get payment or not.at this moment what can i will do. please suggest me how and where i can complain against BDT agent and 1xbet Also.
Game ID-[protected] D.D12.10.22(5days)
Game ID-[protected] D.D 15.10.22(2days)
Game ID-[protected]-D.D3.10.22(14days)
Desired outcome: I'd appreciate your response
Dear sir,
I already did this with all accurate documents but no reply. Still this issue is pending.i dont konw i will back my money or not,i wish 1xbet give me clear message this money wil be back or not.
Dear sir, Reply message After want proof i sent then still i dont any message from them, i sent reminder after 2-3 days but no reply, at this sitution i just want to know them whether i will got my payment or not. if not just message me with reason, i want clear message from them i will got my payment or not
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]
In order to deposit 2000TK in 1xbet, I cashed out 2000TK to agent Nagad Number( [protected] on 11/10/2022) but money is not added to my player id still now. I emailed them but they have not replied and have not added my money to the player ID... I am providing all the transaction proof and my player id below.
Player id, - [protected]
Transaction ID,-- 71HD2G1M
Client no,-- [protected]
Agent number, -- [protected] #নগদ
Date, -- 11/10/2022
TIME 7:17 pm
Amount -- 2000.00 BDT
Desired outcome: Please add money to the player ID (Player id, - [protected]) or refund it quickly why are you making drama...
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665679768368128251.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665679768143361769.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665679768244709089.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665679768291852687.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665726616904147446.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665726616391518393.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665726616175241076.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
![1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]](/images/complaint/full/1412466/1665726616821952660.png "1xBet - 1xbet rejected my 2000 tk deposit from bangladesh on 11/10/2022 #player id: [protected]")
Transaction ID,-- 71HD2G1M
Client no,-- [protected]
Agent number, -- [protected] #নগদ
Date, -- 11/10/2022
TIME 7:17 pm
Amount -- 2000.00 BDT
mail: basar4492@gmail.com
#plz add money to my id or refund it; i emailed them and requested call back but my money is not added or refunded
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Replied
Deposit not reflecting after 3 days
Hello,
It has been over 36 hours since I deposited money through Ethereum crypto currency and nothing has reflected yet.
I have sent you many mails to [protected]@1xbet-team.com and yet no one seems to care.
My e-mail: [protected]@gmail.com
Account id:[protected]
Please see below the transaction hash below.
Transaction Hash:
0xe8c4b96cd2742de6d8a7edbc6c0b4e0fc150a10289145976fe639bc38c9c8800
Status:
Success
Block:
[protected] 9709 Block Confirmations
Timestamp:
1 day 8 hrs ago (Oct-[protected]:35:59 AM +UTC)
From:
0x416299aade6443e6f6e8ab67126e65a7f606eef5 (Luno 2)
To:
0x231c89a2822bde642247b734944c7f2e14418c8b
Value:
0.[protected] Ether ($55.32)
Please assist.
Kind regards
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. In order for us to understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction and the name of your payment system. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
Dear,
I was deposit in my account 1000BDT, But i didn't yet received money in my account. i already email on [protected]@1xbet-team.com but they didn't yet respond. please help me.
Player id: [protected]
Transaction id: Bkash 9JC31DTSH5
Bkaah wallet No: [protected]
Client no: [protected]
Agent number: [protected]
Time: 7:10 PM
Date: 12/10/2022
Amount: 1000 BDT
Dear,
My deposite problem not yet solved, kindly help me.
my problem resolved by this e-mail transaction-bn@1xbet-team.com
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
1. Game ID : [protected]
2. Trx ID : 71J8BWT0
3. Client Number : [protected]
4. Agent Number : [protected]
5. Date and Time : [protected]:53 am)
6. Amount : 500/- (Nagad Wallet)
7. Screenshot : attached
Hi, MD shahabuddin emon
আপনার 1x_Bet ডিপোজিট প্রবলেম সলভ না হলে জানান । ৩০ মিনিটের মধ্যে সমাধান করে দেওয়া হবে।
Case [#347894]
জনাব,
আমার ডিপোজিট সমস্যার সমাধান এখনো হয়নি, দয়া করে আমার ডিপোজিট পেতে সাহায্য করুণ।
Replied
Account issue
I have being verifying my account for the past 1 months now. They keep telling me to send some documents and I kept sending it to a point that they're asking for the same documents I sent before but I kept sending it.
It's been more than 2 weeks I last heard from 1xbet concerning my account verification. I have come to the conclusion that they're trying to scam me. Even if they can't give me my winnings they should just refund my deposit
Desired outcome: They should give me my money
@ 1xbet support
It's been 3 weeks I followed the instructions from the security department but no response
Player ID : [protected]
Date : 15 September 2022
Amount: 4000 dollars
My issue is about my account being blocked for months now and the security department stopped messaging me 2 weeks ago after I sent all the documents they requested for
It's not solved yet. It's being more than a month and they stop messaging me about 3 weeks ago
Thank you for your patience
We made a request to the Security Service on the situation and received an information that at the moment you are undergoing a verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
In order to proceed with the verification process, we kindly ask you strictly follow the instructions from the Security Service
If you'll have an additional questions, you can contact us in any convenient way, we'll be sure to help you
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Hi, Abdulsamad
আপনার 1x_Bet ডিপোজিট প্রবলেম সলভ না হলে জানান । ৩০ মিনিটের মধ্যে সমাধান করে দেওয়া হবে।
Case [#347894]
Replied
1xbet does not pay my money
I am a 5063031 id no 1xbet user. earnings over 500 thousand TL manually, I made a request to withdraw 80 thousand TL, I was approved. 3 days have passed and it has not been sent. The security unit requested documents from me, I sent the necessary documents, I was told that they would respond back that they had been processed, 3 days have passed, there is no return. Rates have been reduced. I am not open to any process, I have shared the images of the account, please help.
Desired outcome: İ want the company to pay my money.I've been playing on this site for years i do not accept this injustice,i am waiting for an urgent return
dear 1xbet, you have sent 200 thousand liras sus payi.what about my remaining 300 grand? do you need this place? give me my money back, you've eaten my right.you have thousands of players, I demand that you give me my 300k money, you have been stalling for months.give me the rest of my share.
i still haven't paid my money, my account has been closed, my 380k money is inside bırakıldığı.ve they've banned it from all ip addresses.this is the real face of betting companies.if you make a high profit, they won't give your money, 1xbet has a huge sponsor environment.you have to pay my money
dear 1xbet, you still haven't returned to my side.you've blocked everything.you've confiscated my account.you extorted my money.you've reset my balance.aren't you going to make a comeback? You have a partnership between Barcelona and Paris, do we need to convey this situation to senior managers?how can you usurp my right?
dear 1xbet, you have usurped 380 thousand TL, you have reset my entire account.this is your justice.this manager is the way you manage.how can you usurp my right. you sponsor big teams.i demand the remaining 380 thousand TL to be paid, please make a return
Visual. I have not opened an October account, I have followed the bonus rules, I have been a member for 9 years. he had a balance of 588 thousand, paid 200 thousand and closed the account. They deleted the balance.Do not trust this site.I didn't get the money I was entitled to.i would advise anyone to beat our right.unless a solution is found, we will continue to complain about you in every social area.
I was shocked by the response to my email today.i found out that my account was closed.I have been a member for years, there is no record of what you have written.you're extorting money that I'm entitled to.why are you closing my account.you're stealing my rights.the whole world sees you here, you can't confiscate my winnings.please, I want the necessary correction to be made.
Unfortunately, your turkey site has deceived us. We are very strong in Turkey and global social networks. If we are not paid, we will announce your site as a scam on twitter and other social networks. Please think carefully. We will definitely not bark this injustice. We will petition the international federal cybercrime unit and request that all your accounts be seized. solve this problem is our last warning.
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company. In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. If you'll have any additional questions, please feel free to contact us
All the best,
1xBet Support
Replied
Deposit Problem
I have deposited 10,000 BDT on 2nd October 2022 via Fast Nagad (One of their deposit method) but they haven't add balance to my account. I have also mailed them and it is around 10 days but I got no response. I have tried via chat and every possible ways but they didn't response or give my money to the account.
Please see the last transection on the screenshot. Here is my details:
Player ID: [protected]
Payment Method : Fast Nagad
1xbet Nagad Agent: [protected]
Transection ID: 71GXFERX
Amount: 10000 BDT
Date and Time: 3 October 2022, 7:52 PM (GMT+6)
Desired outcome: I would like have the balace on my account or a refund.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
1xBet - 1xbet rejected my 2000 TK deposit from Bangladesh on 11/10/2022 #Player id: [protected]
In order to deposit 2000TK in 1xbet, I cashed out 2000TK to agent Nagad Number( [protected] on 11/10/2022) but money is not added to my player id still now. I emailed them but they have not replied and have not added my money to the player ID... I am providing all the transaction proof and my player id below.
Player id, - [protected]
Transaction ID,-- 71HD2G1M
Client no,-- [protected]
Agent number, -- [protected] #নগদ
Date, -- 11/10/2022
TIME 7:17 pm
Amount -- 2000.00 BDT
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all 1xBet contacts
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