7-Eleven’s earns a 1.2-star rating from 910 reviews, showing that the majority of convenience store shoppers are dissatisfied with shopping experience.
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Rude customer service
On 3 Sept 08, I had occasion to visit this store to use the ATM machine and purchase a bottle of water. When my turn came in line to deal with crew member Cathy Brooks, I placed my purchase on the counter well within her reach. She informed me I had to move the water container closer to her prior to her scanning it, I responded by inquiring if something was wrong with her arm which would inhibit her ability to reach for the bottle, which as I previously stated was well within her reach. I attempted to deflect the situation by ordering an additional purchase, however Ms Brooks continued her disrespectful tirade by stating "You Customers think"... at which point I canceled my purchases with the intent of departing the facility. Ms Brooks was still running off at the mouth at which time I requested of her shift crew member the name of the store manager (Maribeth Cue) and that of the disrespectful worker. She attempted to inhibit his giving me the information I requested by telling him I had no right to know who was being disrespectful to me. I made it very clear of my intent to file a complaint against her with the national office. I feel this action is necessary, when discussing the incident with my wife, she advised she does not shop there due this employee's negative attitude and inability to communicate with customers in a professional manner. Due to the negative impact of this incident, I too shall cease to frequent that facility unless I have need to use the ATM machine. I would appreciate your office making an inquiry to access whether this employee requires additional training regarding the proper way to interact with the paying public which frequent that facility or if the job is suitable for her and I also would appreciate your notifying me of your intent to investigate the incident.
Horrible service
Their computer ordering system is terrible. There was no way for me to customize my sandwich order. I had to verbally tell the lady what I wanted. There was no one else ordering at the time, so I didn't think my order would be that hard to remember. Aparently, it was. I asked for italian sub, just the meat and cheese, no dressing, on white. I got the...
Read full review of 7-Eleven and 11 commentsSelling products with expired dates
Today July 19, 2008 is the second time this week I have told the clerks at the 7-eleven in my town that the milk in the cooler has expired dates on them...The first time it was only a day expired on pint bottles..but today the milk in quart bottles were dated 7/14/08...now that looks to me like it is...5 DAYS!!! expired. 8 quarts were in the cooler and 6...
Read full review of 7-Eleven and 4 commentsRude customer service
On Friday 27 of June 2008, I Israel Leguizamo west to put gas at this 7eleven were I usually go tu put gas. I paid $50.00 dollars worth of gas with a $100.00 and the man at the counter said he did not have any change. So he asked if I could go and put the $50.00 worth of gas and then he would give me my change. I said that was fine it took me about 6 to 7...
Read full review of 7-Eleven and 24 commentsBroken machine - no slupees
I have been trying to buy my children a Slurpee for three days. Each time I go, the machine is broken. I have been to two locations in three days. Each time the manager or clerk states the machine will get fixed. Today when I spoke to the manager, they wouldn't even give me their name. I am trying to recreate the memories of my dad taking me for a treat...
Read full review of 7-Eleven and 3 commentsRude atitude / bad service
14/04/08, 1130pm, Bad bad bad x 1000 service and rude staff!!! 7-11 / seven-eleven at melaka, lorong pandan. Two stupid staff, one boy one girl (The girl act like hell!) As customer, me and my fren went into 7-11 to look for food and drinks... We are thinking what food and drinks is suit for us. While we was seaching the food and drinks... The stupid...
Read full review of 7-Eleven and 64 commentsScam and cheating!
I've worked for a franchise 7 eleven store for about 4 months now. Today they decide to fire me for supposedly coming in and clocking in on my day off when I have witnesses who will state that I never went in that day, but thats the least of my worries. I worked with a Hispanic woman named Veronica, she was a hard worker but it seemed that every time she...
Read full review of 7-Eleven and 1 commentBad gas problem!
I purchased fuel from the 7-11 gas station on post road in indianapolis, indiana back in october 2005 while on my way to new york. I put about 13 gallons of gas in my 2004 isuzu rodeo, bought some refreshments and got back on the interstate. Less than 3 miles down the road my car began to lurch and billow thick clouds of white smoke out of the exhaust. I...
Read full review of 7-Eleven and 88 comments7-Eleven Reviews 0
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Overview of 7-Eleven complaint handling
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7-Eleven Contacts
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7-Eleven phone numbers+1 (972) 828-7011+1 (972) 828-7011Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone numberCorp HQ+1 (972) 828-7026+1 (972) 828-7026Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone numberInternational+1 (604) 586-0711+1 (604) 586-0711Click up if you have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone numberCanada+1 (800) 255-0711+1 (800) 255-0711Click up if you have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone numberCustomer Relations+1 (405) 682-5711+1 (405) 682-5711Click up if you have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone numberOklahoma City+1 (432) 580-8850+1 (432) 580-8850Click up if you have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone numberTexas & New Mexico+1 (435) 645-9595+1 (435) 645-9595Click up if you have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone numberPark City, Utah+1 (808) 526-1711+1 (808) 526-1711Click up if you have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number Click down if you have unsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone numberHawaii
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7-Eleven emailsinternational.inquiry@7-11.com100%Confidence score: 100%Support
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7-Eleven address3200 Hackberry Road, Irving, Texas, TX75063, United States
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7-Eleven social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
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The 7 eleven in Kingsley ave and Indian hill blvd in pomona has the rudest customer service ever!
I was buying stuff and some guy in the counter wearing a white tshirt said "no you can't use debit cards here!"" "we get charged $1 or .50" when I was about to pay for some chips and get $1 cash back. ok so why is there a credit card pad where you can buy and pay for anything? there is no sign of ANY REQUIREMENT to pay at all. so everyone can't pay for their items? will he tell this to everyone and loose possible sales? This needs to be fixed.
-Dave
420 high st, willimantic
I happen to work at a 7-eleven in connecticut. And I'd just like to say ### you both, personally. We're underemployed, and they treat US like ###. Your pussys must really hurt to have to piss and moan. Im 20 years old, and Ill tell you this; I meet a new ### everyday at my store. We hear so many ###in problems we should all have 'bartender' tattooed on our foreheads. Then have the balls to tell me how to do my job? Next customer to try to ### up my day im going to request the address of where they work with a schedule, so I can ### up their day on THEIR time. And I'd like to conclude this with some advice; ### you, have a nice day. Oh yeah...thank you, come again. ###ers.
i was at 7eleven, last night in williamsburg on jamestown rd, and, there was this person named jermont, said ### you, to his co-worker, in front of my 3 kids, getting 3 slurpees, ...let me also say...that girl(don't know her name) was working on the coffee area, and he so disrespected her! i am sorry but this was so disrespectful, i will no longer give my buisness to that 7eleven again! i must admit, i am partial to this girl, shes always so sweet, and makes me feel welcome, and even makes me feel apperciated to be there...i'm sorry but when i heard this and seen this i was pizzed! thaks for hearing me out!
On September 23, 2008, I visited the following 7-11 to get gas:
100 W Spring Creek Pkwy
Plano, TX 75023
When prompted for a car wash, I could not press 'no' because the text on all the buttons were unreadable. So I walked into the building, waited in line for the cashier, who rudely told me to go move my car to another pump.
I told him that was unnecessary because he could input the info for me--that is, I didn't want a car wash. With that, he asked for my card, then asked me how much gas I wanted. I told him I didn't know--whatever it took to fill up. He told me to go do it, then return to him to sign.
He then grabbed the card from my hand, and as I turned to go do as he ordered, I spun around and told him I didn't need to do business after all with this company and put up with his rudeness. He replied, "That's fine."
Out the door went. I'll never do business there again, and I'll never do business with 7-Eleven again unless I get an apology.
Thank you.
JM