AARP Services
Reviews and Complaints

I have always felt that aarp served my interests in a very good fashion. I am 57 years old and have worked very hard to keep a good credit score.
Low and behold, aarp offered credit protection, and I signed up for it.
When I started with trusted id in april 2014 my credit score (Equifax) was 817. I never missed a payment nor did I take out any loans or open any credit cards.in may it dropped to 801.in june it dropped to 798 and in july it dropped to
791. I have contacted trusted id and been put on hold for extended periods then dropped, called back and the same thing happens. When I do talk to someone they are giving me a canned response (You could tell they were reading it from a screen) that I have proved wrong over and over again.
For my score to drop 26 points in three months is unacceptable. I thought you were going to help me keep it up? It takes years to bring ones credit score up to the level that mine was until I had you help me.
I am very unhappy, dismayed and upset, this is a rip off of epic proportions. No one seems willing to try to help, you have really messed up my credit and really do not give a darn. Barry heider

AARP-Expedia Travel abandons me and takes my money! We bought round trip tickets Charlotte-Kalamazoo for New Years Eve, 2013. To make a long story short, we never flew the the leg from Chicago to Kalamazoo due to weather cancellations. I am trying to get a refund on that portion of the trip. Forget that American cost me an extra $500 in hotel fees due to all of their cancellations. Aarp Expedia travel directs me to American Airlines for ticket refund due to weather cancellations: AA directs me to AARP-Expedia. AARP-Expedia wanted to know how many times I had tried to contact AA directly or on the internet, as if that should make any difference. I had to ask for a supervisor to get any response to my request for assistance. I had previously been on the phone with Aarp Expedia for 2 hours. Aarp Expedia clearly did not want to help, almost to the point of refusing to do so. I had to argue and then ask for a manager to get any help. I should have just given them the money with no expectations of actually traveling and no expectations of service. AA's refund website replied that my refund request could not be processes because of 'an error with their server', but they assured me the error had been logged and apologized for any inconvenience. Caught between AARP-Expedia and AA, I have no representation from AARP-Expedia. More than 3 hours on the phone and I have been hung up on twice. The reps are not allowed to call back so I have to start the process all over again. What crooks. AARP should fire Expedia. I'll be surprised to get any follow up. Warning my family and friends and going to Twitter and is probably the best I can do. If ARP-Expedia can't do better than this, they should refund all or part of my airline tickets. Yeah, sure.

I called today to find out about my coverage while I am going abroad. I was told that I have no coverage! So I called another company to get emergency coverage. I then called AARP back to find out about canceling my insurance while I am away, and now they saw I am covered. But in the mean time, I have bought additional insurance! Now I am on hold, again for a long time, with your rep, Daniela Fuentes, who is researching what coverage I have. And she has categorically denied that you will pay me back for the additional insurance that I have ordered. VERY BAD SERVICE!

I attended your Convention in Atlanta, GA- 2013. There was a mix up with my church, Brentwood Baptist Church, to go on line and register for the convention and our registration fee would be free. Arriving at the center, we found we were not registered. I paid and was told to and call AARP for reimbursement for my $25. I call twice and was told, check in the mail. I call today and was told since I paid cash, cannot locate my payment. Contact me at [protected]. I know you know whether I paid or not. beverly.[protected]@va.gov

AARP advertising for Allstate roadside at 50% off first year. Did online sign up to be charged $61.00 instead of the advertised $35.50. Called both AARP and Allstate, they blame each other for problem. But Allstate will not honor the AARP add stating they never offered any such discount. AARP just kept transferring me and said they have no idea why they won't honor the add

I was recently booking a cruise and on their web page it had a AARP special price of $679. It showed a "GTY" cabin available. When I selected this cabin type, it continued on like a normal booking would, and when it got time to pay, the per person cabin rate had jumped to $949 per person. After talking to someone at Expedia, then her supervisor, they put the blame on Norwegian because Norwegian would not add another room at that rate. This was Expedia's site, and they just said oh they sold out of the cabins at that rate. The normal thing to see on a site when a rate is sold out is a message saying the rate is no longer available, and don't continue on with the reservation. They did nothing, AARP did nothing other than send a request to Expedia to explain their reasoning to me, which they did. But in my opinion this is fraud and bait and switch from Expedia and AARP apparently condones the practice without regard to their members. Just beware if you purchase from them to make sure the price you believe to be valid is the price they are really charging you.

when i got with this program, i thought i was going to be able to get help going back to work, all I got was mislead, and lies. mrs Chappmen whom is the head of this program, would never be in the office to help, and when she was there she would put paper over her office door so that no one could see her, and she would always talk down on you. she would not help the black women, and when she would tell you that a trainning class would be starting, on a certain date. she would tell me that it was not something that she felt was not for me. so I told her that i wss dissapointed with the way she was running the program, so she and Mrs Elain Swift would send me to places that wass to far for me to go. I would go any way to see if it was something that I might want to do. but i would let them know that it was to far and could find me something closer. I was with the Houston read commision for a while. and one day I was out and one of the other women had filled out my time sheet. and sent it in, so mrs chappmen called the read commision looking for me but I wass out that day, when I went in om monday the girls told me that mrs chappman said that i was not getting paid for working there because she did not send me there, and i was no longer in the program because i faulsified hours. she is a evil and mean lady. and she has no respect for the humen race. she knew that all mt time sheets was sent to the place I Doris Larry couldnt understand what she was talking about please do something so other seniors wont havt to go through this. right now I have no income, and no where to turn for help. t

After being annoyed for the past three years to renew my membership after a three year renewal, I renewed reluctantly for another five years. I received no confirmation although I was encouraged to update my online information. After checking my membership status the following day, I noted no change in my membership dues status scheduled to expire in August. It was only March. I checked my online banking which verified a payment to AARP. I called AARP. They have no record of my payment. They apologized for my frustration but offered no resolution or further concern. It is my problem to solve. Why do I need AARP?

My daughter and son-in-law were really treated horribly at RV City in Huachuca City, AZ. They live in their RV and have for 3 years. They purchased a new RV at this RV dealership/service business called RV City. They also purchased an AC, dome satellite, and hundreds on service, parts, and accessories over the past. At least 75, 000 +. There last experience was their last experience! These people made them wait 2 months to replace their blackwater tank. Carriage agreed to cover the costs. After my daughter and her husband had to live (full time) in their RV for 2 months, without a toilet, using the park's public toilet down the street, they could just not do it anymore. They had to call RV City over and over and heard excuse after excuse week after week, for 2 months. What occurred after that was extremely deceptive on RV City's part. She confirmed with Carriage that the repair was covered. Carriage confirmed with RV City that the repairs were covered. Finally, RV City repaired the blackwater tank. Took them less than a day. When my daughter and her husband went to get the RV, they were told by the service manager and the owner that they had to pay RV City $2, 400 on the spot or they could not get their home. RV City told them that they did not want to wait to be paid by Carriage therefore my daughter and husband would have to pay the bloated, inflated, invoice immediately. So... a blackwater tank that cost $160.00 was turned into a $2, 400. charge. Of course my kids did not have that kind of money. My daughter asked if she could at least retrieve her medication, clothes, and some food from RV. She was told no! Luckily I was visiting nearby. My daughter was horrified. My husband and I went down to pay the outrageous invoice and at first RV City denied to take our charge card. They demanded CASH! Who carries $2, 400.00 in cash, on a Saturday? Well the Cochise County Sheriffs were called and RV City had to take our charge card. My daughter and husband will be trying to pay us off for at least a couple of years. A reputable dealer would have dealt directly with the manufacturer for repairs that were confirmed to be covered. A reputable dealer would not have deceived a loyal customer about their plans to charge the customer directly for covered costs. And to leave them without a place to live, eat, etc. until this ridiculous amount was paid, was inexcusable. Don't be taken advantage of by RV City! If you walk on the lot, you WILL be taken advantage of.

Today I noticed a $16 debit to my checking account for AARP. I called the number that was listed on my online checking account for AARP. The female that answered the phone questioned me to verify my name, address, and date of birth. They had all this information plus my bank account numbers in their system…how? I have never done any transactions with AARP, I am only 44 and it is my understanding AARP has an age requirement of 50.

The female did some checking, place me on hold for quite a while and said a credit would be issued to my account within 2 months. The $16 is not the issue that I am concerned about, I am concerned that they have my checking account information, address, and date of birth in their systems without my consent. In my opinion this is fraud, they obviously obtained my personal information via an unethical means. So AARP, steals your personal information, debits your account and then keeps your CASH for 2 months before they will consider giving it back to you. That is if they will give it back to you…

I started calling aarp roadside asst. Since 8/8/11 in reference to my renewal payment of $45. Oo. The bank cashed the check on 8/8/11. I then received another bill from them... A couple of days later. I called and stated that the check had been cashed by them motor club inc. (. Which they told me they changed their name to). I have called 8/10, 8/11, 8/13, 8/16/and 8/18/2011 trying to get the problem resolved. Talk with many people, melissa, charlotte, pattie, charles, and three person claiming to be supervisors.. Alex, jack and today jill. All the calls being placed to [protected] (other numbers with the same results). I've made so many call to that number and others to be told I was in india... I would then ask to speak to someone in the usa. Thru theses call I found out that they had applied my renewal payment to another members account. Customer service also gave me several bogus fax numbers...[protected], [protected], [protected], so I could fax a copy of the front and back of the cashed check. I'm at my wits end... All I want is them to apply my payment to the correct person.. I do know after this aarp roadside asst by allstate can forget it! I will never refer them to anyone! [protected]@cast.net

My mother took out a policy with NY LIfe throuigh her AARP membership in late 1990's. She decded to switch because her previous insurer kept forgetting to process her payments and she was cancelled a cvouple fimtes when they found her checkes sititng in their drawer (she paid in person!)
When she died in Dec 2001, my sister filed her death claim through the insurance compeny. She received a check for a little over $300 saying thaty were returning the premiums she had paid because she had died of a "preexisting medical condition" and had they known about it, they would never have issued the policy!
I took over and informed them that since they advertise "No medical questions" and you "cannot be refused" that if they had medical concerns about her health it was THEIR responsibility to determine that when they issued the policy.
BY the way, she died of an septic infection foilliwing emergency surgery because of a hiatal herni. So her "pre-existing condition" was the fact that she was orn with a hiatal hernia!
I threatetned a fraud charge and followed through filing a fradulent advertising charge with the NYS Attorney General and surprisingly a couple of weeks later, we received the check for the full amount.
I then sent a letter to AARP requesting them to look into the practices of the companies they tout and sell for but received no answer. Later learned that this is a BIG money maker for AARP so they don't really give a damn if their members and especially their famlies are getting screwed.
My biggest concern is taht this association which claims to be fighting for the rights of retired person, is actually maing money off of a fraud that gives seniors the reassurance that they are leaving something for their famileis to lessen the burden of a funeral, etc and then after the person dies, these companies refuse the claim.
Just another examnple of the old adage that insurance companies refuse EVERY claim hoping that people won't fight back. If you do, you can get what you're owed!

I have been with AARP now for 3 years now and wanted to let AARP and its consumers know that AARP is Lobbying in Washington DC to let the Politicians know that they "UNDERSTOOD" about changes having to be made to Medicare & Social Security. Well let me and my husband tell you now AARP! We are both on medicare and my husband is disabled and having to depend on his SSDI and Medicare as well and the problem is NOT SOCIAL SECURITY or MEDICARE and V.A COMP as well for that matter. The problem is in the Government dipping into Social Security and its programs and anything having to do with senior citizens drawing hard earned retirement or disabilities to pay for the Governments over spending and unnecessary expenditures in over seas operations and high paying income jobs for our representatives in the Government. The U.S can spend big money on helping other countries for their problems but always end up cutting into our retirement that actually supports Folks like you at AARP! Now, because of this with AARP supporting its cause in Washington, See if you will be able to get any more monies out of me and my husband from whence the money came from out of our disability and medicare retirements ie; SSDI and SS. See if AARP can survive on nothing since they want us to live on nothing. You can support the politicians in Washington but rest assured AARP, your company will not get anymore money or support from either me or my husband since you believe in cutting into medicare and Social Security. ...GOOD LUCK AARP. We sure do hope that the rest of the retirement community and seniors can take this letter of support and Stop Supporting AARP!

I'm 50 years and I have diabetes, I have had diabetes, I have had diabetes since I was 16 years old and I have ever had any issues with getting my meds till now. I join aarp to get life insurance but I was reject so I join the health insurance big mistakes! Since big with these rip offs, I can't get my meds. I'm getting sicker ever day. I try calling aarp to cancel and they give me the run around. Aarp is a bunch off rip offs and scam artists! I will never make that mistake again.

April 20, 2011

Maximus federal services
Managed care & pace reconsideration project
50 square drive, suite 210
Victor, ny 14564

Re: gloria e. Thompson vs. Secure horizons
Appeal number: 1-[protected]

Gentlemen
This is a follow up to the letter you sent to me dated april 4, 2010 (Copy attached). Please advise the status of your efforts.
My appeal is based upon the claim by my wife’s medical provider that they have sent in multiple copies of three claims with only one having been paid. The insurer claims that the second two were duplicates, were sent to the wrong address, etc. The latter cannot be true as they received and paid the first claim which was sent to the same address. I have sent in the claim to be sure it was sent to the right address. The insurer never acknowledged receiving the claim from me and commented that they do not accept claims from policy holders! I will never understand the rationale behind this reasoning.
The provider has referred their debt to a collection agency. The collection agency has reported my wife to three credit bureaus. The collection agency now threatens to sue us for the amount due. All this has been revealed to secure horizons and the do not care.
What worth is an insurance policy that does not pay valid claims? In total frustration I have offered to pay the amount due with the belief that I will not be reimbursed as the insurer has already stated that they do not accept claims from policy holders. If I pay the claim, it appears that I will bear the cost in spite of having insurance that is supposed to respond.
Out of total frustration I have sought help from the texas dept. Of insurance which has responded that they have no jurisdiction. Where can I go for help?
My wife and I are retired and living on a fixed income. Paying this claim out of our pocket would present a financial hardship. We are also concerned that secure horizons will not pay future claims. If something serious happens to my wife or i, it appears unlikely that our insurer will respond based upon their actions on this claim. We are very worried. The next open enrollment period for medicare is oct., 2011. We are counting the days. Any insurer would be better than secure horizons.
I will be happy to send you copies of the multitude of documents I have sent to secure horizons (Note: many of which have been ignored), the providers collection agency and to the provider.
Secure horizons is incompetent and arrogant. I can’t fight them any longer. Please help!

Sincerely,

John w. Thompson
(Authorized representative for gloria e. Thompson)

Cc: rhonda and/or chris mundus
Office of dr. Kuhn
4461 coit rd., ste. 309
Frisco, tx 75035

United healthcare-customer service
P. O. Box 29675
Hot springs, ar [protected]

I. C. Systems, inc.
Attn: ms. Brown and/or mr. Becker
444 highway 96 east
P. O. Box 64437
St. Paul, mn [protected]

They really treat their customers very bad. I had enrolled in the AARP Part D Plan in the enrollment period December 2005, Humana was alot cheaper at that time, so in the same month I enrolled in Humana. Now it is 2011, AARP Pard D was cheaper so I enrolled with them. They are now charging me for that enrollement in 2005 when I was with Humana and paid them. Since I have to be enrolled in a part D program, they are trying to make me pay for that. I called them and spoke to Kayle, she spoke down to me and treated me very bad and did not even care about the explanation or that I had proff of being with Humana and paid them for my Part D. Stay away from AARP, they don't care about you! It is all about getting your money. And since you are made to be in a Part D program, they do not care about your problems. Pay extra and go somewhere else.