ABSA Bank
Reviews and Complaints

Good Day,

I have been highly inconvenienced by Absa bank.

A while back i tried accessing my account online and to y surprise it was unsuccessful a couple of times. not thinking anything of it i left the online and continued to use my App as normal.

On the 16th July i tried to make a transaction only for it to be unsuccessful. after several attempts online and on the app i then decided to call the call center for assistance with my App and online banking. I have been experiencing issues. i phoned in thinking that it would help resolve the issue at hand. I was on the call for more than 30 Mins trying to get the issue resolved or some sort of explanation.

During the call with the consultant i still received the message " the system could not send or receive the verification request. resend the transaction verification request or cancel the transaction".
After all the attempts of trying to get the online to work and receive my verification to log in, i was then informed to delete my banking app and reinstall it.

After doing as i was advised i could then not log into my App as the consultant then told me my account is blocked and i need to go to a branch to have my password change. I know very well the password i have inserted was the correct one.
After being told i need to go to the bank, i saw a link at the bottom of the page that says " forgot password ? "
I tapped on it and was directed to another page with a contact number. after phoning that number just be told the same thing that I need to go the branch.
What is the point of the number and " forgot password" if i still need to go to the branch ?

On the 17th July 2019 I went to Absa bank Flora Center branch to have the matter resolved there.
I sat for more than an Hour trying to resolve the issue, only to be advised that i have a soflock ( fica Lock ) on my account.
I asked the ladies how often fica documents need to be handed in and they told me every 2-3 years .
I handed in my Fica documents LAST YEAR around this time at the Absa branch in Westgate. i do not see why i am experiencing issue now !.
I had resubmitted the documents to the ladies. I was then advised that my account should be working before end of business day and i can then access my accounts on line and set my new password.

12.57 I received an SMS from Absa stating " Thank you for choosing Absa. Your Fica Documents have been reviewed and are compliant. " . I then tried to access my account online only to find the same issue at hand.

I then contacted the ladies at Absa Bank Flora center to please follow up on the matter as this is becoming an inconvenience for me. I was contacted by a consultant and told me that as soon as she has more information she will give me a call.

19th July 2019, i sent a follow up email to the consultant at Flora Center for progress feedback on my account and i received no response.

20th July 2019 i took time out of my day to go back to the bank and find out what is happening and to get access to my app and online.
The same issue persisted. the consultant then showed me the message that popped up on the screen stating that my account is still locked due to Fica documents not being compliant.
The lady tried to call the Call center for assistance but there was no answer. i was then advised on the email sent to the consultant regarding my account.
the consultant advised she will follow up on Monday and revert back, however i still have not received any feedback.

I sent a Follow up email on the 22nd July 2019 following up on the progress.
I received no feedback, this process has been long and tiring. Highly inconvenient for me as well.

I would really appreciate it if Absa took their job seriously. I want this matter resolved ASAP ! before the end of this week.
I took out so much of my times trying to follow up and get answers, trying to get my account sorted .

As far as i know, i have handed everything in that is required from my side and DO NOT see why i need to be inconvenienced because Absa staff that does not know how to do their job or get things resolved whether it may be at a branch or head office.

I would like this matter seen to.

Regards,
Fahdiela
[protected]

Good day,

On the 22 June 2019, i used an FNB ATM at Delmas mpumalanga to withdraw a sum of R2000 using my ABSA credit card, i used this ATM because the Absa ATM was not working.

The money did not come out but only the receipt came out on that ATM, the machine started making funny sounds then after a while an offline description appeared on the screen of the ATM, lucky the branch was almost closing so i asked a lady who wass locking up to come and assist me, she called the FNB head office and they told her the money will reverse back into my account, they said i should check the balance using a different ATM to see if the transaction went off and i said they money shows that it was withdrawn, she then explained to them that i was not withdrawing with an FNB card but with an ABSA credit card, they then responded that i should go to my bank being Absa and log a claim explaining what happened and also provide them with the receipt i received from the ATM, because they said in cases like this only my bank (ABSA) can assist me because they have access into my account.

I then went to Absa at Delmas to log that complain and explain what had happened, the lady who assisted me called the credit card division and they explained to her that she needs to send an email to the dispute department as they are the people who can assist in the matter, she then emailed them my statement and also scanned through the receipt i gave her. I then asked for a reference number so that i can also follow up on the matter myself, she gave me the reference number which was sent by an automatic email - C-01132856, two weeks later i called Absa credit card division and asked about the matter they told me that if the matter is being handled by the investigating department then i should communicate with them via email as they do not have a direct number or i should go back to the branch which assisted me.

I went back to the Delmas Absa branch to ask for feedback, the lady who was helping me previously said she hasnt received any feedback or communication from them, she then gave the their email address because i wanted to follow up myself, i then sent them an email at disputes@absa.co.za explaining my situation, i received an automatic email reply saying a consultant will get back to me and i was given yet another reference number - C-01166504.

Its been a month already, i have been fighting this, i have been following up but i am not getting any help, nor any feedback, R2000 is alot of money i am in need of that money and i am not getting any help as to whether Absa is busy reviewing my case or not because no communication has been given, i am extremely frastrusted about this matter

When one take out an overdraft you had to take credit life insurance.

When I cancelled my overdraft facility in August 2018 my credit life insurance was not cancelled. When I noticed that the monthly premium was not cancelled I went to the Mayville Branch to try and rectify the issue. After spending more than hour to get all the forms filled in the consultant submitted the request to cancel the credit life insurance. In January 2019 I went again to the Mayville branch to try and rectify the issue. Again spending about an hour at the branch completing the forms which were submitted by the branch to credit life for rectification. Again nothing happened. About End of April beginning of June 2019 I went again to the Branch. The lady at the help desk tried her best to help me and eventually said that Credit Life will contact me so that they can help me to get the problem solved. That never happens. After a week and a half I personally contacted Credit life and was able to speak to somebody. I was told that because the credit life premium was not cancelled it was changed to an funeral cover policy, that without my consent. Never in my endeavor to solve the issue was I told that my credit life insurance changed to a funeral policy. They stopped the premium deduction. When I asked to be refunded I was told they can not do it.

I request to refunded as I never requested that the Credit life insurance be changed to a funeral policy.

I have a bond with ABSA. I am selling the property.
I requested Title Deeds for my property and received a reference number 28 February 2019. Almost 5 months later I have still not received them. I need them urgently to sell my property.

I would like my title deeds to be e-mailed to me.

My reference number from 28 February is C-[protected]. My Absa Home Loan Account is [protected].

Absa life double debted my account without my permission and when I called for a refund they had told me that they will not be refunding me and that I must go to the branch I called premium banking to ask if this is true and they said no I must take it up with absa life, I then called back and asked for a team leader I then was told I'll be contacted back yet I have yet to be contacted

I know that the chances of you doing something about this compliant are minimal but I thought to still share my last straw on customer experience with Absa -
Today my cards and app didn't work - the day one time I needed to use my money the most. This happened susuddenly out of nowhere and had to cancel my consultation because I could not make any transactions or withdraw. Absa decided to block my profile because I am short of FICA documents? I spent two hours at the Clearwater branch because they wanted a July view of my 32 day fixed statement I get from FNB (it is the only letter I received in my name on my mom's address via email). But process dictates specifc dates so they could not help me quickly. I fought with the staff because I've been to the branch at least three times the past two months, I even changed my bank card this month but none of the consultants or staff mentioned anything about FICA! No one! Not even am sms to warn me but you just decide to inconeveience me by blocking my profile ata time I needed to do transactions the most, and additionally on a weekend!

I tell you today was the last straw with being a customer with you, the very last straw. I will be actioning my plans to utilise another bank for my transactions and will just receive my salary on this account. I have been patient and understanding all these years with the sub-par service but I simply cannot continue like this anymore.

My name is Ditiro Seitshiro, I'D: [protected].I am receiving calls almost every day for arrears on my personal loan.I have explained to several agents who called me that I am no longer getting paid on the 20th but on the last day of the month but am still being called every day.Sfiso Nkosi was rude to me when he called me about arrears and it means that he did not change my instalment date to the last day of the month.Please note that working and I get disturbed by so many calls over the same thing.Please assist in this matter.

Good day, after submitting a claim of hail damage which occurred in April 2019, we have not yet been able to get information if damages is going to be fixed or not. Claim number 3612425. Please attend to this complaint urgently.
Date of incident - 21 April 2019
Claim number - 3612425

After numerous calls to call centre, everytime there is something else that need to be done. At 1st we asked if we need to get quotation, and the reply we received was no, the assessor will come out. After weeks, we received an email stating we need to get our own quote. Quote with photos was send on 29 May 2019. End of June 2019, after phoning, we received a call that the assessor will come. Assessor did not visit the home but they send a contractor to do another quote, this was 4/5 July.
Up until today, we did not receive an answer as to will this damage be repaired or not.

I cannot pay insurance every month and not getting a service in return. What is taking up so much time.

I already ordered the material to start with damage repair, I cannot wait until the next rain come. I cannot stay in a house, paying insurance, and it look like a mess. Knotty Pine in dining room seems as if it is going to fall on us any moment.

Cannot stand a home looking like that anymore.

Please give us proper feedback, no more it was send to the next person. That is no longer acceptable.

I did a cash send on the 14th of July 2019 of 2500 the money was sent to [protected] but the receiver did not receive the funds the ATM showed contact your nearest ABSA branch. I am currently admitted in hospital I asked my doctor to let me go to the branch on the 15th to lodge a complaint I have heard no feedback the case number is 3759035 I called in today to get feedback seeing that nobody has called me the consultant advised me that my case is closed and I must send an email to the right department, it is completely wrong that I have not received my money that money was sent on the 14th because it was needed urgently I am getting the run around now all I want is my money back in full or I will lodge a formal complaint With the FSB.

Good day i have an personal loan by absa for some reason my debit order did not go off last month on the 25th of June.I leave the money in my account but you did not deducted it now im sitting with the problem that my account is not updated this is not the fitst time that Im having this problem the last time when you didnt deducted the money, so I did go to my nearest absa bank to make an cash payment then you sent me an message and told me that my account is in arrears.The problem now is that im still sitting with last months debit order money could you please assit me my name is Esmarelda van Rheenen my email is [protected]@gmail.com

Good day

I have submitted a query regarding an account that was handed over to lawyers for recovering an amount 'owed' to Absa. All communication was submitted between 20 +21June and to date no feedback was received.

Kindly have the matter resolved as documentation submitted to your office is that all outstanding money based on communication between myself, the lawyers that assisted on my late dad's estate and your offices was confirmation that all money has been paid.

Regards
Lida Afrikaner
[protected] / [protected]
[protected]@betmed.co.za / lida.[protected]@gmail.com

I am complaining about a life policy that I have canceled 2 years bank after paying up my bond, policy number [protected], we are failing to get the tittle deed from Couzyns Inc for bond Acc no [protected], we went to the branch more than 5 times trying to resolve this matter, mind you my husband is 67 and am 57 years old for doing this back and forth and entertaining ABSA s incompitancy and unprofessionalism, this is really uncalled for, the references to follow back on are Monique Frederick's 24/06/2019 and Thuli Motaung 12/07/19 as well as Halalisani from Chris Hani branch

We have had water damage at our holiday home and my claim submitted. The discussion with the contractor replacing the laminate flooring was not to include skirtings as the property have got meranti skirting fitted. We are to believe that the contractor included pine skirtings. I have contacted ABSA insurance to obtain a copy of the quotation, who advised me they cannot forward me a copy of the quotation. The is totally unacceptable, this is my property and my claim all ABSA need to do is to administer the claim. Now this contactor are going to claim for goods which is not agreed upon. I need to peruse the claim to see what is claimed for. Do you as ABSA Short Term Insurance has got anything to hide as why am I not allowed to see the amounts and what has been claimed for? This is ridiculous. I am the legal owner of this my policy and I am the payer of such.

Regards

Amanda Odendaal

I used my ABSA premium credit card to withdraw cash during my visit to India, Mumbai on the 9th October 2018. I drew an amount of R2089.07 and the transaction was debited off my account twice. I reported the incident telephonically to the fraud division. They subsequently requested that I report it to my nearest branch. Having contacted the Sunninghill Branch during November 2018. The case (3660361) was logged and escalated from one division to another. During May 2019 my credit card was cancelled and replaced. Why is this case not being resolved? What is the delay? To this date I have still not received any feedback from the fraud/investigative divisions. As a loyal ABSA client, this is not the kind of service I expect.

I paid up an account on 1/07/2019 and was promised a paid up letter by friday 05/07/2019. Every day I call in, I have rude consultants assisting me, I was dealing with ontebile who somewhat assisted and mapeseka from the absa obs avaf department. Today I called in and someone else answered and told me that I should get the letter today or tomorrow in which I have been told that from last week. Apparently it's in qa and there could be a backlog so I must just wait and call tomorrow. This service is crap, I paid it up, the company has their money but still treat clients in such a pathetic way!

MRS ILLONA A POTGIETER
ID [protected]
ABSA Card Fraud # 4236383

Tuesday 25June 2019@ 9H00 received 2 sms stated" insufficient funds in account"
2 min later received a debit order amount R 1500 fb.me/ad reserved payment.
Immediately I called the ABSA fraud hotline and notified them of the illegal payment which I did not authorize.
I immediately completed the Card Fraud Declaration, emailed back on 25June 2019 @ 9H30 (attached) to STOP payment and block my account
I received no "one-time pin" to authorize the transaction
I received no ABSA "pop-up " screen requesting:
1. accept transaction
2. reject transaction
I have no cell phone banking linked to my ABSA account
I have never done any on-line purchase from my chq card.
My bank card was not stolen
I have never given my banking details to ANYBODY telephonically
I have not compromised my account in any way
Thursday 27June 2019 I received a sms, fraud case opened, investigator will contact in 5 days
Up till today 9 July 2019@ 14H00 nobody has contacted me regarding this illegal payment.
I requested ABSA to refund my account immediately
WHY was the payment NOT reversed immediately after I completed the declaration?
I phoned the Fraud dept twice to find out when they will refund my account, but was told that they first have to get the R1500 payment back before ABSA can refund me!
Without success I tried to make contact with the investigator Senoge 011- 3545964

On 18 June 2019 I reported two appliances out of order.
Ref AJ 0000107 Samsung microwave not working
AJ 0000108 Speed Queen washing machine. Repaired in Feb 2019 with second hand pump by technician and still not replaced. The technician did explain to me that he can not get a new part and will have to order it after he obtained approval from ABSA Insurance,
Numerous call and follow up message last today to be told "they are working on it". This is for the microwave.
As for the washing machine the technician claim there is nothing wrong. This is true except my monthly premium was in new cash and my policy does not stipulate anything about repairs being done with secondhand parts.

Client no. MAW 002488

I opened a data account with Telkom after they assured me and even showed me a map of their coverge.For a month it seemed to be OK then it started falling off, not getting connections and eventually become so bad I cancelled the contract.
Approx 2 months later they started taking money out of my account again.I contacted them and told them that the account had been closed.They stopped deducting money out of my account and then after about 6 months Nu debt started trying to take money out of my account for about 6 months.I kept reversing these amounts and eventually because they said they could not stop them I closed the account.
When I closed the account Absa charged me an amount (which happened to be the same amount that Nu debt was trying to take from me) and they said it was an administrative charge.To me this is positive proof of collusion between Nu debt and Absa and I will not accept it.
I contacted Absa to try and resolve the matter but nothing happened so after couple of months I took the matter to the Banking Ombudsman - I have heard nothing.I recently sent an email asking them what was happening - no reply.

We sent a fashion exhibition proposal to absa bank (Ogun state Nigeria and south African fashion designers exhibition week, since the 2nd of June 2019 and we also resend the same mail on the first of July 2019, we are yet to receive your response on that.
The exhibition is endorsed by the ministry of Art and culture Ogun state Nigeria and the South African fashion designers agency
Thanks
Opara Kingsley
Exhibition director
+[protected]