ABSA Bank
Reviews and Complaints

I have been to the branch ABSA in Sunward Park to pay the settlement amount (ABSA CREDIT card) on Saturday however after spending some time at the branch the closing of my credit account was still not completed.
I was reassured I will be contacted by card division and including the branch so that I would know the process is now finally completed. This did not happen

To whom it may concern,
I am a private bank client at ABSA (cheque account: [protected]) for so many years and I cannot believe the poor service I am receiving from ABSA. I have sent several emails lately and I receive no feedback at all?
Should I complain on social media or should I look for another bank?

Regards
Kenneth Bouwer
ID;[protected]

Management of my portfolio: Kenneth Bouwer: ID;[protected] Cheque account: [protected]
Inbox
x

Kenny Bouwer
Attachments
Thu, 8 Aug, 19:40 (6 days ago)
to New, privatebank, Absa, El-marie:, Petro:

Dear Absa,

My name is Kenneth Bouwer, and I live permanently in Phuket, Thailand. Violet Phahlane at the Private Bank in Menlyn is my Personal Banker. She gave me incredible service, and she always went the extra mile for me. I have sent her three emails the past months, and I did not receive a reply. I can only assume that she is not with ABSA or she was transferred. If that is the case, why did ABSA not allocate me to a new personal banker? Firstly, I am a client for many years of being loyal to ABSA. Secondly, I have major problems and nobody is there to assist me?

I reported fraudulent transactions and my debit cards were cancelled and I was informed that it cannot be replaced in Thailand. I only have a credit card [protected]) but I cannot use it because of every time I want to use it, a message pops up that the amount is over my limit, even with R 10.

On my statements the amounts get deducted, only to be refunded later. Please assist?

I also have a few questions about my home loan;

- I want to change the date of the debit order?

- I am paying off an additional R 20 000 over the next 2.5 years. I need someone to calculate how long it will take to pay off the loan. According to my calculations, another 2.5 years. My loan period is another 11 years. Should I shorten the loan period? What are the financial implications?

Who is my new personal banker?

Regards

Kenneth Bouwer

Kenny Bouwer

Mon, 29 Jul, 17:06 (10 days ago)

to Violet, New

Hi Violet,
I hope you are well? I cancelled my debit cards due to the fraud I reported. This morning I tried to use my credit card and whatever amount I enter, it reads over the limited amount. Will you please check what is the problem.

Regards,

Kenny Bouwer

Kenny Bouwer

Tue, 18 Jun, 05:35

to Violet, New, Kinelo.sheane

Good morning,
Interim Mortage Loan Statement: Account number: [protected]
Will you please enquire why I am paying accrued interest (R3 849.53) and if it is correct, for how long and which amount?

Kenny Bouwer

Mon, 3 Jun, 13:20

to Violet

Good morning Violet,
There are several fraudulent transactions on my cheque account. I have reported it, and my debit cards were cancelled. Will you please follow it up? What can be done about sending me new cards?

To whom it may concern,

I have requested to restructure my Home loan as I will be going on Maternity leave and will not be receiving an income.

I have requested to restructure the repayments as my husband will be the only one receiving an income.

Re: C-[protected] Restructuring Documents ref:_00D1r1GluM._5001r2OfIw2:ref was declined due to the account not being older than 9 months and that I will only be able to request this from the 01 October 2019.

I am attempting before hand to make payment arrangements as I will not be able to successfully make the full payment on my bond however I have been told that nothing can be done before hand which is not acceptable.

I am going to seek legal advice on what can be done in this situation as I know that a bank cannot refuse to help in the situation where I do not receive an income during my maternity leave.

I would appreciate that someone contact me to try and assist in view of the fact that I am making an effort to make a form of payment during my maternity leave however cannot commit to the full payment.

Thank you

Best regards

Mallory van Vuuren

[protected]

On the 16th of July 2019 I send the claim form to Absa insurance for a new claim. After was send from one person to another because the property was late estate.
I called daily to see if the claim was received after I had emailed on the 16 July 2019. I spoke to numerous people who kept not being able to assist me until I spoke to Joy who said they had approved the claim. An accesser was sent out to check the leak in the bathroom. On the accessment coming out reported that the leak in the toilet and the bathtub had cracked. So the bathtub had to be replaced. We need to lodge a new claim for the toilet to be replaced as well. Which I did not agree with at first. But because of so much fighting I then agreed that I would lodge a second claim. So I spoke to Joy manager who agreed to keep contacting with me. That was on the 29July 2019. So on the 05 August the plumber came to replace the bathtub with a cheap plastic bathtub. Which was incorrect. Left since on the 05 August not finish the work. My mother has been unable to bath since then on Wednesday 07 I called Absa to complain the send a new contractor to finish the work. But we do not want the bathtub that they replace and we be inconvenience. Because of selfish people trying to make me money out of us. [protected]

On 26 July 2019 I've made an online payment with my credit card to buy tickets for the Federer Nadal tennis match next year. Within 4hours the online purchase was made, I've realised that it was a fraudulent site and scam. I've contacted Absa immediately to inform them about this, and requested them to cancel the payment. An Itumuleng Motau advised that we have to stop my credit card immediately and further confirmed that the payment can be stopped for the reason that the payment is still pending. She said I have to phone in again the next day, 27 July to cancel the payment. When I phoned in on the 27th, someone else said that this is the incorrect procedure and I have to send an email to credit card disputes. She further said that Itumuleng never gave the advise aforementioned and that the payment cannot be stopped. I've spoked to almost 5 people on the 27th, all with different advice. The last one confirmed that the payment was stopped, and I've received the full amount back in my credit card (I have taken a screenshot of this). The next week Tuesday, 30 July 2019 I've received an email back from credit card disputes that I have to contact the merchant to refund me. Only then I've realised that the money was indeed paid on on the Monday the 29th, after it was confirmed to me that the payment was stopped and even after I've received the money back in my account. The merchant said they are not going to refund me, after which Absa said I have to wait 15 days to see if they will refund me. I've acted on the advice and it was confirmed to me that all advice given was the incorrect advice. Absa was supposed to track the merchant number which they did not even mention this to me. They've only replied on my email the Tuesday after it was sent on the Saturday. I need an answer from Absa as I am not going to leave it here. I don't just have R13152 to spend/waste because of your unwillingness, wrong advice and pathetic service. The merchant was Viagogo and the amount R13152. Your urgent response will be appreciates

Good day,

I'm very disappointed with Absa pension fund, I've been waiting for my claim it's been long over due and when I call you guys keeps on lying to me( Thokozani the administrator), this has past six weeks I need my money to be in before end of business today otherwise I'll take legal actions against Absa, I'm sick and tired of this .Please fix this mess now.
Sithembile Mtsweni
[protected]

I did an online credit card application on the 24th of July 2019, been sending requested documents about 10 times since, spoke to many different consultants who advised me that the application was successful pending documents verification as my ID is on my marital surname and bank statements reflected my maiden surname, I was then told today after about my 30th call that the application was declined. Your staff need to be trained properly as most of them don't know what is going on. Wasted so much of my time, customer service is pathetic!

I have been banking with ABSA for more than ten year and i only realized now that there charges are very high and their service is very poor. They charge me R680 for internet fee and R500 for other administration fee. when i call them to understand these charges they transfer me from pillar to post and they are very rude and impatient. I also have a cash back funeral cover but i never received the cashback even a single day. I can't believe i have been paying so much money every month for bad service. I need explanation for this sky rocketing charges before i switch to another bank.

Good day .i have a problem with absa now for quite a while.i understand if there is debit orders that goes of from my acount and there is mo money that interest wil be charge but from a 1200 debit orders in total took 5000 out of my acount for intrest.and its not the first time.my bank acount is [protected] and its a business savings acount.acount holder is shandeybuild pty ltd.if that is the case of interest charge then please close this account.
My I.D number is [protected] Ian Shand

I have been receiving deductions for a garage card for many months now, but I have cancelled my garage card long ago.
I inquired about it and received the ref no : ref:_00D1r1GluM._5001r2K1wxP:ref
That was about 2 months ago now.

I kindly request ABSA to do the following:
1. Stop any remaining garage cards on my name (there should be none)
2. Correct the deductions and refund the fees taken in error
3. Notify me what disciplinary actions were taken against the employee who did not respond to my original query. (This is not a witch hunt, but if there are no consequences this kind of tardy service will keep on happening)

Kind regards
Dr Dolf Steyn
acc: [protected]

[protected]

Hi,

This account debit money from my account and I do not have any -Zfuneralj_4151 I am paying. Its been two months. Can you please reverse the account. They always debit the amount after I receive my salary and i do not even get notifications for the transaction. I want them to be stopped because money just disappear. Please resolve this quickly and block them.

ATM took some money 2 months ago (end May!).
first they said ‘no money left in atm',
(Why wasnt that atm IMMEDIATELY closed or cashed up?),
then i insisted to see manager,
Then all of a sudden the found some money - but not the amount i was missing,
I filed a complaint,
Manager confirm that they will return.
Enquired end if June as well as end of July. Manager forgot about the case.
I am still waiting for the money to be returned

Wasted an hour and a half while an ABSA consultant assisted my husband and I with gaining access to our flexi house bond and she then tells us there's a system error and there's nothing she can do and we will have to come back another time.
Absolutely ridiculous service by ABSA.
Your system errors need to be sorted out!
You cannot be waisting hours of your customers time with system issues!
Very very unhappy customer right now!

ABSA bank insists on sending encrypted e-mail bank statements to me. They do not heed any requests to refrain from this practice. They say it is for security purposes, however, they also send statements to their clients at incorrect addresses via ordinary mail. Anybody can open these statements and it does not matter to the bank if they end up in the wrong post boxes.

The point that I have been trying to make to the bank is that, once my statement reaches my e-mail inbox, its security is my concern and responsibility. There is no need for them to play nursemaid to me.

I went to absa to open a group account after the absa website informed me that the required documents to open the account is : Three people mandated to open accounts with their ID copies and Proof of Residence. We went the to branch with all those documents after we noted that information from the ABSA website. When we arrived at the branch, we were told that four (4) people should open the account. This we did not know prior to the visit. We were told this by the Branch Manager: Petro Labuschagne and Service Consultant: Gundo Malindi. We showed them that the website talks about three people and we were told that website is outdated. We also asked what is the purpose of the fourth person and we were not given any reason. We were also told that you cannot open the account on Saturday after eleven even if the branch close at 12h30. This is not communicated to any members of the public. You are only told this when you are at the branch. The two people mentioned in this email they do not understand that their clients travel from different places to convene at a certain branch to open this account and this costs this clientys money and time to carry this activity. They are not got in terms of rendering good services to their customer. I was so disappointed in the behaviour of the people working at this branch. Especially the manager by the name of Petro Labuschagne and Gundo Malindi. They wasted our time and money to trave to this branches. ABSA communication systems need to be updated regularly because what is written on their system is not in line with the practice at the branches.

I find R3 000 deducted from my savings acc on the 25/07/2019.it does not have any reference on who and where it was debited from.i go to the branch today to find the information about my money.they called ABSA support and no feedback was given about my money.they can't find any information from the system about this debit.i am confused, and so angry about this bank.please help.

hi

my name is Dlamini Siyanda id no.[protected]. I have a pending refund from the motorplan that hasn't been paid since May 2019. On the 18th of May 2019 I spoke to Luciano who confirmed R2564.16 to be be paid in 3 days and still nothing has been processed. 24 July i was told Absa can't transfer funds into my Ithala account which is strange because the same bank account was used to debit the funds

Good day

ABSA debited my account on 26th July 2019 (Account Number [protected]) with an amount of 1848.56 (journal Debit [protected]) towards a loan repayment.

My agitation & frustration emanates form the fact that on February 19, when a similar incident happened, I called ABSA and they requested me to talk to the lawyers as the matter had been handed over.

I went to the lawyers and explained that I was unemployed and and was looking to get employed on 1 August 2019. We then agreed that they would still debit my account of R 5000, which I had received from selling my car to pay for school fees and then from end of August I would then pay an amount of R 500 per month. The money I received in my account was a refund form SARS

I was therefore surprised to see that once again ABSA forcibly debited my account, which is not only unfair, but unethical too moreso that we had reached an agreement to pay as from end of August which is next month.

I therefore request ABSA to reverse this transaction and stick to our agreement to debit the account from August.

Frustrated Client

I was phoned last week thursday and asked to pay the about of r132.00 on my credit card which i advised the consultant i will be going in this week to pay it up and cancel it.
On the 24/7 i got a message saying i am outstanding and went against my promise which according to the consultant was recorded ?
i kept my promise and went into absa saveways yesterday and spoke to sarah at enquiries on closing my account and paying the balance, i was then told to pay 139.11 which i did and asked please if my account can then be closed, i was then given the phone and told to contact the credit card division and was then told to pay another 94.95 to cancel my account which i then went and did, i was then told to phone again and spoke to salamino which was very helpful and explained to me that sarah had incorrectly advised me and i was then told to go and get a refund and deposit the 139.11 into my credit card, salamino gave me a reference no and said my account will be closed as soon as this was completed, i have phoned the no 0861222272 to verify my credit card is closed, i have phoned 5 x and lerato said someone will phone me back and charlone put the phone down on me 2x, the power went off at absa saveways yesterday so i could not confirm my credit card has been closed. I have been a client for over 30 years and the service has been shocking, it took me 2 hours to sort this out in the bank yesterday and still no help.

Hello good day im jerome johannes absa client [protected] .i recently friday passed used my girlfriend absa card number and card exp.date number and 3 digit csv number for a R50 deductable amount for a postage delivery for a apparent phone that i won from nipsplay ...eager to win the price i submit above details to nipsplay .today about a hour and half ago after deducting R50 friday they deducted another R289.00 from her account npw shes furious no price recieved ...my question being can she go into the closest atm and reverse this money pls ...