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Active Temp Control Inc. Customer Service Phone, Email, Contacts

Active Temp Control Inc.
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Active Temp Control Inc. Complaints 2

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1:16 pm EST
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Active Temp Control Inc. hot water heater

This company installed my tankless water heater June 2009. What a nightmare, these guys do not know what they are doing. Worse company I have dealt with, just to save $300. Stay away.

If you want to sue the owner in Small Claims Court, his name is Farzan Naghipour and lives at 1135 Brimley Rd, Scarborough. If you happen to locate him, let me know, I would like to serve him with legal papers.

John

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12:48 pm EDT
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Active Temp Control Inc. Unprofessional Service

The company promised to install tankless water heater tank in our house. First time they installed it, it came out all wrong: the workers created a flood in the basement, damaged floor, carpet, walls and kitchen furniture in the neighboring room; workers were standing on our new washer machine, put instruments on it and scratched it badly. In the end, they were very rude and called my husband an "idiot" for calling them unprofessional. Moreover, they installed the tank incorrectly, creating the gas leak.
The company had to come second time to add another tube, according to the tank manual. Later they called the second visit "custom modification" and wanted to charge us extra money for this second visit. Nevertheless, the new installation didn't help, as the gas smell persisted. Also, the first time they installed the tank, the gas tube was resting on our air conditioner, creating dangerous situation (see pic. 5).
We called the company many times regarding the gas smell and wrote e-mails asking to compensate for the damages they've made. They hardly responded and claimed the gas smell was normal. During winter we didn't paid much attention to the smell, but as spring came we had to call Enbridge for inspection. Enbridge called the situation dangerous and closed our gas until the appliance is repaired.
We are still waiting for this company to fix the problem, but they never respond and we had to file a legal action against them. They never gave us a chance to sign financial papers to proceed with payment, and now they blame us for not paying them monthly fees: when we invited them to come to our house to estimate the damages and sign papers, they refused.
Moreover, according to the contract, Active Temp was responsible for delivering our old tank to the previous company. The previous company refused to take it back, because it was damaged. We were charged almost $1, 000 for the tank. Active Temp claimed they don't care and it wasn't their responsibility anyway. They refused to compensate us the money for the tank they were supposed to deliver safely.
Active Temp Control has the worst customer service we've ever encountered.

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Overview of Active Temp Control Inc. complaint handling

Active Temp Control Inc. reviews first appeared on Complaints Board on Jun 26, 2010. The latest review hot water heater was posted on Dec 4, 2017. Active Temp Control Inc. has an average consumer rating of 1 stars from 2 reviews. Active Temp Control Inc. has resolved 0 complaints.
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  1. Active Temp Control Inc. Contacts

  2. Active Temp Control Inc. phone numbers
    416-754-3282
    416-754-3282
    Click up if you have successfully reached Active Temp Control Inc. by calling 416-754-3282 phone number 0 0 users reported that they have successfully reached Active Temp Control Inc. by calling 416-754-3282 phone number Click down if you have unsuccessfully reached Active Temp Control Inc. by calling 416-754-3282 phone number 0 0 users reported that they have UNsuccessfully reached Active Temp Control Inc. by calling 416-754-3282 phone number
  3. Active Temp Control Inc. address
    850 Tapscott Rd, Toronto, Ontario, M1X, Canada
  4. Active Temp Control Inc. social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Active Temp Control Inc. Category
Active Temp Control Inc. is ranked 343 among 368 companies in the Appliances category

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