Advance Auto Parts
Reviews and Complaints

We purchased a full set of Monroe shocks and struts back in late July 2022 from an advanced auto store in Aurora, CO. There was supposed to be a "Rebate" from Monroe, Inc. and we submitted the initial receipt prior to the deadline in September 2022. We never received confirmation from Monroe or a "Rebate" check. The costs were in excess of $240.00 for all parts inclusive. Again, a second receipt representing proof of purchase was submitted again with ZERO response in October 2022. Monroe Shocks is failing miserably to adhere to their rebate clause by ignoring their customer base that submitted all inclusive dossiers in a timely fashion. Advance Auto has always been good to me and my Company three vehicles over a 14 1/2 customer service span, and your employees have always been professional and courtesy. I thought you needed to know my predicament. Thank-You, Jeffrey J. Kicia

The Advance Auto on 9386 56th Street in Temple Terrace has rude service people. I called to ask about a discontinued fob I ordered, and the first rudely unnecessarily guy told me to slow down then hung up when I acted offended. People need to deal with all sorts of customers. I have an excellent command of the English language and am friendlier than the average person. The second guy defended the first. I was on disability before retirement and was probably mistreated because I am a female. The fob had to be ordered because my car is 2004 Buick LeSabre.

I needed a car battery. It was out of stock at my usual store on West Boylston St. in Worcester. They sent me to the Park Ave. location. They sold me a battery and I installed it in my car. There was no power at all anywhere in my car after installation. I troubleshooted as much as I could and made a few phone calls. I was unable to determine the nature of the problem. My mechanic was on vacation and my secondary mechanic was also out of town. I was without my car for 3 days until I could have someone look into my situation. The battery was dead. I was sold a dead battery right off the shelf.

I returned to the Park Ave. location to exchange and was sent to the Grafton St. location to because Park Ave. no longer had that battery in stock. Grafton St. had the battery and issued me a "deffective exchange" receipt so I no longer had the original purchase receipt. I took the old battery to the West Boylston St. store for core return with the "defective exchange" receipt. After all that trouble I was told they couldn't take the battery or give me the $22 core charge without the original receipt.

I'm fed up with Advanced Auto: a lot of shoulder shrugging and poor customer service. It's almost as if there's no competition for my business and no social media where a company can be dragged for their shoddy practices.

On 10/29/2022, I place an online order to be pickup on Advance Auto Parts on address: 7690 W Appleton Ave, Milwaukee, WI 53222, United States. Store sign display open and sign on the door displays store hours listed below but the store was lock and no one pickup the phone when I call phone number [protected] at about 5 pm cst. I'm not happy that my time was wasted because I ended calling the customer care and cancelled my order to this location. And I had to put a new order so that I can go to another location to pickup my item. I was running all over town to get to my item. If they need to close early, they should put a closing sign on the front door.

Sun 09:00 AM - 08:00 PM

Mon 07:30 AM - 09:00 PM

Tue 07:30 AM - 09:00 PM

Wed 07:30 AM - 09:00 PM

Thu 07:30 AM - 09:00 PM

Fri 07:30 AM - 09:00 PM

Sat 07:30 AM - 09:00 PM

October 2, 2022

I could not find a way to leave a positive comment so I will try this route.

I wanted to compliment and extend my appreciation to Murry from Store 07246. Murry was extremely helpful in identifying which lights needed replacement on my car. When I experienced difficulty getting the bulbs out, he knew immediately how to do it. He offered advice based on his experience and he was cordial and engaging.

I wanted to be sure leadership knows how good he is in his technical knowledge and most particularly in the positive and engaging way he handles his customers. I do hope leadership will acknowledge and reward him in an appropriate way.

Abel Hernandez

[protected]

On Monday. August 29 I went the Norwich ct store to return one part brake router and get the right brake shoes. A man was helping us but called a woman over . She said the receipt was two months old . I said ok . Then asked if I can get the right brake shoes , switch out . She looked in the box and took the shoe out and said they were used. I said are you kidding. how can you use just one brake shoe . It was not used. I showed her the other shoes in the box and they were still factory wrapped . She got mad and tossed the shoes at me and said have a nice day as she walked away. As I was leaving she was yelling from the back of the store oh my name is Jackie and some other words I didn’t hear She needs to be talked too .and can I at least get the right brake shoes. Unreal the treatment.

My email is [protected]@comcast.net. Thank you

They need help here or the law needs to get involved! I used to work here I put my two week notice in because of the bullying and harassment from management and they don’t work Ricardo is the main source of trouble they are paying us less but temp workers more this is a very [censored]ty company to work for they honor lazy people not hardworking people so I gave up but I feel sorry for those who are still there and have to deal with them and do they work cause Ricardo can’t work he walks around limping all day that’s a huge safety hazard with osha so they make us do his work for him! They talk about people laugh at people let people do what they want! He needs to stand down from his position being that he did not earn it Ricardo don’t help the company in anyway im making a report to osha today

have a autocraft gold battery we all agree came from advance auto parts. Has a manufacturer date of 10/19 battery is bad. Battery has a 3 year replacement warranty according to advance auto website until you walk into a store then they say well we cant honor that cause we don't have the receipt. Its not showing in our system.

they ordered it, and gave me a date. after that they ran me around in circles for weeks, it was there then not there, there again missing parts and then not there. after speaking with corporate because they sent someone elses engine with MY information on it they told me it was there. nope. someone elses. call back and im quite lirterally told that the date is changed, i have to wait longer, theres nothing they can do but heres the number of the people WE ordered it from because were ttoo lazy to help you find the 4700 dollars you spent!

I WILL ABSOLUTELY TAKE THIS TO CONSUMER COURT

I purchased, with my debit card, 2 muffler clamps and as it turned out I only needed 1. So less than 5 hrs later I returned with the unopened box with the clamp inside to the store for a refund only to have the refund declined. The kid was nice about it and gave me a phone # to call for a reason on why it had happened. Called the number 3 times. The first 2 calls got me nothing but a recording and disconnected. The 3rd time got me someone that spoke broken English and tons of background noise. The only thing I got out of it was something about waiting 180 days. So I called Customer service from the web site. Nice young lady listened to my issue and gave me another # to call. Sad thing is it was the same clown as before. My business will now go to anyone but Advance Auto Parts.

I did a purchase online for a passenger side axle for 2007 Lexus ES 350 I arrive at the store a little early to pick up the order and for some reason your sales guy had such a nasty attitude first he says to me with a nasty attitude yea you have to wait to receive. a email from us to pick up the part and then after the sales guys in the back are yelling from the back that the axle is not on the shelf that they don’t have it then when I said to the guy in the front desk that I wanted a refund back then the sales guys in the back are yelling back that they have the part in stock unreal the way they creed customers in that store in freehold nj not one bit of courtesy if that was my store I’m sorry those three be fired on the spot I would never go back to that store ever again you lost me as a customer forever and I will never give you guys a good review ever again sorry you need new staff there who treat customers with courtesy and respect no education horrible store 7699

Bought in 2018 I have delt with this store from the time it had opened.

Compressor went bad I returned it yesterday the clerk thought it was a water pump (Really), then they started giving me problems with my warranty,

Said I didn't have all my paperwork that showed it was professedly installed.

Come on when i bought this they did not explain all this. I have shopped here for lot of years if they don't replace my compressor I will never shop here again,

We have auto zone right next door, and I will go there.

Jerry

[protected]@yahoo.com

want to file a complaint on the lady that was working at the store #7536 was up there around 11am on 04-26-22 the young lady had a bad customer service skills was trying to bring in my batter core to receive my refund and she was not trying to wait on me told me because i didn't have the recipt i will have to come back on friday and the manager will be able to override it so i can get a refund i had the bill of sale on my phone and the order number she refused it and told me to come back on friday she has very bad customer service and that should never be acceptable at no time

On April 23rd 2002 I entered the Lake City Georgia store and ask if they did Diagnostic test because my engine light had just came on. The test was ran and it showed I needed coolant. I ask the manager if he could put it in and he said no it was against corporate policy. I then ask if someone could show me how and where to put it. He said no again, I then jokingly said you are mean, he said he didn't have to serve me and he didn't joke. I said I was just joking and he said leave my store. I said no problem and left the store, as I was leaving he and the associate burst out laughing. I said I would never do business at Advance Auto once before and went against my word. But Never again.

I recently went online to purchase this Carquest R85734. Just a few weeks ago Advance auto sold this filter for $6.29

Now the new price is $10.29. That is a mark up of 64%. Advance auto has always priced this filter equal to Oreillys mgl 51734 which is still priced at $6.29. So why would Advance auto mark up their filter by 64%? That is an extreme and unfair mark up compared to the competitors.

I contacted your Organization a few months ago, I was harassed and accused me Unlawfully I never went into the store a party I knew worked there, he to my knowledge no longer works there, the Manager participated in a set up and a Frame, sometime after that I was assaulted I am writing to your Organization once again to let you know that I have the evidence against the parties that created this Frame and your Manager in hamden CT. never met me or spoke to me if false information was given to any authoritative parties or State workers your Organization can be held liable and accountable can someone email me back I would like to resolve this issue regarding harassment.

[protected]@gmail.com Thank You Lisa Simonelli.

I was yelled at by my manager and told that others manager did not like me. The manager yell at me while the District manager heard the whole conversation. I had other employee point their finger in my face in front of management and all they did was had me write a statement but did not discipline the employee who had anger issue. The employee was later fired for a road rage incident. I reported it to HR, the district manager and other manager about my harrassment complaint and they all ignore me. I even sent Tom Greico 2 emails and phone calls and no one answer. This is the Wake Forest store in North Carolina

On Friday March 11, 2022 I drove several miles to pick up an ignition coil connector because the Buford Drive location in Lawrenceville GA (Store# 5347) was the only store that even had this particular part in stock. Once I opened the box and looked at the item, I realized that I had purchased the wrong part. That same evening, I attempted to return my unused part to the Advance Auto Parts closer to my home (Store 8706) located at 1455 Pleasant Hill Rd Ste 102, Lawrenceville, GA 30044. After waiting in a long line, an employee named "Betty" summoned me to the counter. Betty was very rude, unprofessional, and also refused to accept my unused returned item, even though it was BRAND NEW & in the box. I also provided a receipt. Betty kept asking, 'What is wrong with it? Why do you want to return this part?" I explained that there was nothing wrong and that I didn't need this part because it was the wrong part. I explained that the part had not been installed or used at all. She gave me a very hard time and finally (after questioning me for a while) told me that she was not allowed to accept my returned item per the "store policy". I then explained that there was a misunderstanding and absolutely nothing wrong with the item & that it had not been used or installed. She ultimately held the line up for several minutes after I asked for the manager. At one point Betty even left the counter and walked over to a sign and pointed at it. Next Betty called someone on the phone from the counter and spoke in Spanish the entire conversation. She then hung the phone up and handed me a piece of paper with a phone number. When I asked what it was, Betty told me that she wouldn't accept the return and to call the manager after 3pm on Sunday (March 13, 2022) using this phone number. As a result, I was forced to drive all the way back to the original location (store 5347) where they happily accepted the returned unused item without any of problems or issues whatsoever. The unfortunate part about this is that I was forced to travel late in the evening with small children several miles out of the way back to store #5347 unecessarily in order to return this UNUSED part. This was a HUGE inconvenience for both me and my family.

I purchased a serpentine belt for 2007 Ford Fusion on 11/16/21. at Advance. It came off the First week In February 2022. After a reputable auto repair shop replaced it with a new belt, the correct one, they told me the one I bought first was defective. I went to the same Advance Auto to get my money back and was denied. I Will go to AutoZone from now on.

I went to advanced auto parts to buy a new battery because my old battery ran out of juice. Bought a new battery and took advantage of their in-house complimentary battery installation. Fast forward just a couple of months later, my cars engine died while I was driving on the highway. Almost got in a wreck and finally made it to the shoulder. The tow truck guy came and took a look and what do you know, the bar that goes over the battery to secure it in place completely came off. Whoever installed the battery did not secure the ends of the bar and the metal bar swung over the battery terminal and completely fried the terminal clip. Luckily it never caused too much spark or else a fire would have started in my car! This is absolutely ridiculous and advanced auto parts should have proper training to whoever installs batteries for customers because this could have easily ended very badly for me and could have caused serious danger to my personal safety. AAP YOU ARE RESPONSIBLE FOR MY MECHANICS BILL