Pelican Parts’s earns a 1.0-star rating from 3 reviews, showing that the majority of auto enthusiasts are dissatisfied with their parts and service.
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Front lip for 997 Porsche
Part did not align must do major modifications if going to install correctly. The original installation did not align and practically ruined my bumper cosmetically. Too expensive to reship plus part was modified to try to fit correctly. Do not waste your 600$. Part are order number. [protected]-057. Please pull this part before others ruin there front bumper.
Desired outcome: Be honest about fitment; for customers do not ruin their Porsche.
My order was cancelled the money wasn't returned to my account
I was shocked with how the company www.pelicanparts.com conducted their business. When I placed the order, my billing address didn’t match with the delivery address. This company hasn’t asked me about it and they cancelled the order. When I asked why they have done it, no one replied to my emails and questions. I continued to email them, and only 3 days ago...
Read full review of Pelican PartsBad-quality parts and moderators didn't allow to post reviews on the website
I ordered car parts from the website www.pelicanparts.com. I got horrible parts and I thought that it was already used. I tried to return them, but the seller refused and spoke with me in horrible manner. After that I went to their website and decided to post negative review. The moderators deleted it afterwards and blocked my access. These people are scammers and liars, who take money and provide bad-quality things. Please post your comments about this company.
Pelican Parts sent me the wrong lifters for my BMW M3. I was in the process of changing a head gasket and decided to purchase new lifters. Keep in mind, this was a work on it when I can project, and took several months to accomplish. I installed their lifters, which were 3 mm smaller, and ruined my cam trays. The part number I ordered was on two of the eight packages of lifters. The other eight were in a zip lock bag. I smothered them with assembly lubricant and installed them. Buttoned things up, and the engine sounded like a diesel. Revved to 3000 RPMs and still sounded bad. Did it again, thinking they need to pump up. No go. Finally, removed valve cover, and nudged the lifters...too small. Called and sales rep said we have had a suspiciously high return on those lifters and he needed pictures. I removed cams and cam tray, only to find my cam trays were destroyed. Sent pictures, and rep said wrong lifters and we will send new cam trays. WRONG! Some idiot sales manager calls me and says it's my fault for installing wrong the wrong lifters. Sending me the correct lifters, which I have not yet received, but refused to cover the cost of the cam trays. These scam artist buy parts in bulk and middle man the consumer. Sure, they have created a good website, with help articles, taken from the Bentley, but are con artist. Run away, fast, from these rip offs.
It's difficult to respond to such an obviously fake "complaint." We have a section on our website for product reviews, but those are limited to comments regarding the parts themselves. In addition, we don't block anyone from the site (we don't even have a mechanism in place to do that), so that comment is misplaced as well. We have built our 18-year reputation on stellar Customer Service and we continue to have double-digit growth and an ever-expanding customer base. This review doesn't mention anything specific, so it's impossible to even attempt to track down if this is an actual real customer or not. Wayne R. Dempsey, CEO, Pelican Parts Inc.
Is Pelican Parts Legit?
Pelican Parts earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pelican Parts. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Pelican Parts's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Pelicanparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Pelican Parts and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Pelican Parts Reviews 0
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Overview of Pelican Parts complaint handling
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Pelican Parts Contacts
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Pelican Parts phone numbers+1 (888) 280-7799+1 (888) 280-7799Click up if you have successfully reached Pelican Parts by calling +1 (888) 280-7799 phone number 0 0 users reported that they have successfully reached Pelican Parts by calling +1 (888) 280-7799 phone number Click down if you have unsuccessfully reached Pelican Parts by calling +1 (888) 280-7799 phone number 0 0 users reported that they have UNsuccessfully reached Pelican Parts by calling +1 (888) 280-7799 phone numberUSA & Canada+1 (310) 626-8765+1 (310) 626-8765Click up if you have successfully reached Pelican Parts by calling +1 (310) 626-8765 phone number 0 0 users reported that they have successfully reached Pelican Parts by calling +1 (310) 626-8765 phone number Click down if you have unsuccessfully reached Pelican Parts by calling +1 (310) 626-8765 phone number 0 0 users reported that they have UNsuccessfully reached Pelican Parts by calling +1 (310) 626-8765 phone numberInternational
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Pelican Parts emailsevents@pelicanparts.com100%Confidence score: 100%Supportmmorita@pelicanparts.com93%Confidence score: 93%wayne@pelicanparts.com91%Confidence score: 91%executiveroy@pelicanparts.com88%Confidence score: 88%
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Pelican Parts address1600 240th Street, Harbor City, California, 90710-1311, United States
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Pelican Parts social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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