Airtel’s earns a 2.5-star rating from 1313 reviews, showing that the majority of subscribers are somewhat satisfied with service.
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non receipt of bills
This is to state that in spite of making repeated calls to airtel on 121 and 198 i do not receive my bills on time. The problem started in May 2012 when i shifted my residence for which i provided the address proof to the company also.Ever since last year i do not get my bills on time. I will get a message on my phone that the bill has been delivered at my billing address but no bill reaches me.When ever i spoke on 121 or 198 they have quoted the wrong address to me.
This time, till date i have not received the bill for the month of April.I got a message fromAD-ARWSVC on the 3rd of May that the bill for my phone no. [protected] had been delivered at my billing address on the 30th of April. But i had received no bill. On 13th may i lodged a complaint at 121 for non receipt of the bill foe which my reference no.is [protected].I was given time till19th. I did not receive my bill till the 19th of May also.On 20th I spoke to the Nodalofficer (ref.no. F [protected]) Who asked me to wait till 72 hrs to resolve the issue.After speaking to the nodal aOficer i got a message from AD-ARWSVC stating that the duplicate bill for your airte mobile [protected] has return due to DOOR CLOSED FOR THE FOLLOWING INVOICE NO. [protected]. Please let me know that would i sit in my house with the door open? It was a totally false message for which I again spoke to the nodal officer(ref. no.F1281907552. She also asked for 72hrs to resolve the issue.The 72 hrs get over in the evening and till date i have not received my bill. Today again i get a call from [protected] stating that i would receive my bil lin another eight days.
Please tell me are we a joke ?I again spoke to the nodal officer(ref.no.[protected]).Please see that my correct address is updated in my records and i get my bills on time without having to call airtel otherwise i would have no other option but to change my service provider as i do not wish to waste my precious time calling airtel every time to complain about non receipt of my bill.
I have always paid my bills on time. I only wish to get my bills on time at my residence.
The complaint has been investigated and resolved to the customer's satisfaction.
change of ownership without written consent
About two yrs back I was using the same no.. As we were going out of country so requested for disconnection but the line was still working. We rented that place and left. After 2 yrs when we asked for new connection they denied and told me about some due amount (without any usage of mine). After 1 month one of the Air tel person committed me to provide the same no. with full waiver and reinstalled the same within 2 days.
4-5 days later they disconnected my no. and asked me to pay the amount. After many ifs and buts they started the services. But that was not the end, THE SAME PROCEDURE continued for about 2- 3 months. Means I had to pay the full rental for 2 percent of usage. After a big struggle the waiver issue resolved.
AND NOWWWWW Internet is not working, the connection comes for 15-20 seconds and then drops. One of Air tel technician visited and after 2 days when I used it, the same problem persists. The bill is coming properly without any delay.
But the services are totally dump. If we are late for paying the bill for 2 days, they charge Rs. 100.
Now wat about our charges, , , , , , , , If the customers are only for paying?
I m totally fed up. Plz help.
Naveen Mittal
Ph. No. [protected]
Sorry, The subject of the complaint was wrongly entered and now I am not able to change the same.
Navmittal
To,
The Customer Care,
Airtel
raipur (c.g)
Sir,
it is my humble requst to u that please disconnect my airtel landline no. [protected].from 30/01/2012.i want you to disconnect my connection of broadband at the earliest, as i had alredy posted a complaint.kindly do the needful.
mayank agrawal
[protected]
last month we wetre had a call from airtel that by charging rs50 more frm the present charges n decreasing calls to 100 instead of 150 they will provide us greater speed of internet of 1mbps bt it didnt incresed instead charges are incresed...so we want our old plan back...plz take action fast..
our landline is not working .airtel people have changed instrument several times and also last time they changed wire.but still it is not working.every one month this problem occur.ur people r least interested and after calling sevsral times they visit once.so the customerservice is very bad.
please look into the matter
my e-mail id is-ash_samt@yahoo.co.in
my mob no.[protected]
This is a reminder & request for the restoration of syntax amongst our 3 connections. You will take note that we have already gone through unamounted loss because of the lack of this service. We will applicate aquick response on the issue to prevent further disillusionment. Please make improvement to prevent user from taking resourse to any other way of solving the problem
past 4 days my landline is dead
land line no [protected]
i did register my complaint no 4951808
no action taken.
i mailed also at wecare.mp@airtel.in
Despite my complaint on this Complaints Board yesterday, the 10th Feb., 2011, my complaint has not been attended to till now
My fixed landline no. is 044 [protected].I have centrix or intercom service in my phone.Since i have shifted to a new apartment im no longer in need of this facility which was activated in my old apartment.Please remove the centrix facility from my phone and do the needfull as soon as possible.
sir u given a return complaint on 11th august till date no response. if i call customer care they are not respond properly.i have inconvinent due to airtel service .i keep call them twice a day. so far i spent on this process rs. 250 so kindly.pls do the need full
Dear sir,
My landline is deaed since past 3 weeks.
can someone please rectify it soon
Thanking you,
Dipika Poddar
033-[protected]
Our airtel landline and broadband is not working appropriately since two weeks.On making a complaint to the airtel people in person through phone was not entertained during the first week and in the next corresponding week the reasons given were that their are lack of workers to assist.Finally after 2 weeks of ignorance i made a complaint on the airtel toll free number 121 and made a complaint telling them all the details.I was told that my problem would be solved within 24 hours but there is no assistance provided till date.I was also not given my complaint number at the time of making a complaint saying that it was taking time to be generated and my complaint number would be messaged on my mobile number which still hasnt reached me.If this is how AIRTEL provides services to the customer then i would please want you to discontinue my phone as well as the broadband connection because i am highly dissatisfied.
network related issues at home
Dear sir,
I have launched many complaints against airtel services regarding the sudden drop down of the network at my home.
this kind of issue i am having from last 5 months, many a time i have informed airtel curstomer care but no positive response i got,
even i am carrying airtel services from last 5-6 years, but now i m facing issues,
every time when i seeking support from the customer care, they say there system are updating, and it keeps updating for the next time when i call back again. They are not bothering about my concern.
i am tired of compalining now i am thinking to switch on vodafone.
this is my complaint refrence number: [protected].
and this is the whole communication i had with airtel.
***********************************************************************************************************************
dropping down of network at home.
Inbox
x
varun panwar
Mar 2
to 121
Dear sir,
This is very weird experience from last 3-4 weeks
i m having issues of sudden drop down of network signals at home.
my address is h no 915 A sector - 3 faridabad ballabgarh
near chawla nurshing home.
my calls are dropping abruptly in between talking.
this mail i m doing in reference of the complaint i had reported to you on 23rd feb
TAT of resolution was 27th feb but almost 3 days gone but no action yet been taken.
an executive call me and said i m forwarding this to the technical network department for more concern.
my complaint reference no is [protected].
kindly check
and resolve my issue as soon as possible
[protected]@in.airtel.com
Mar 2
to me
Dear Airtel Customer,
We are unable to process your request as:
1. There is no mobile number/landline number mentioned in your email or
2. The mobile/landline number mentioned is not in the correct format.
. For airtel Mobile number related assistance, please mention your ten
digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX
. For airtel Fixed line and broadband related assistance, please mention
airtel Fixed-line number along with STD Code in the subject of the email.
E.g. 011-4XXXXXXX
Warm Regards
Airtel Customer Service
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Re: dropping down of network at home. mobile no [protected] (subject of mail)
varun275
Mar 20
to 121
Please find my airtel number below
[protected].
1.issue: dropping down of networks at home.
2.number of days issue persisit: almost a month
3.resolution till date: nothing has been done.
4.satisfaction level: very bad
Regards
varun panwar
----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@gmail.com
Sent: Saturday, March 02, 2013 4:40 PM
Subject: Re: dropping down of network at home.
Dear Airtel Customer,
We are unable to process your request as:
1. There is no mobile number/landline number mentioned in your email or
2. The mobile/landline number mentioned is not in the correct format.
. For airtel Mobile number related assistance, please mention your ten
digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX
. For airtel Fixed line and broadband related assistance, please mention
airtel Fixed-line number along with STD Code in the subject of the email.
E.g. 011-4XXXXXXX
Warm Regards
Airtel Customer Service
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
[protected]@in.airtel.com
Mar 20
to me
Dear Customer,
We are unable to process your request as:
1. The mobile number or fixed line number is not mentioned in your e-mail
2. The mobile number or fixed line number mentioned is not in the correct format.
IMPORTANT:
· For airtel mobile number related assistance, kindly mention your ten digit airtel mobile number in the subject of the email. E.g. 98XXXXXXXX
· For airtel fixed line and broadband related assistance, kindly mention airtel fixed line number along with STD Code in the subject of the e-mail. E.g. 011-4XXXXXXX
· Please do not include any space or special characters between the digits.
Please note, our new e-mail id is [protected]@in.airtel.com. In future send your queries/requests or complaints on [protected]@in.airtel.com as the old e-mail ID [protected]@airtel.in will not be operational post 31-Mar-2012
Warm Regards
airtel customer service
bharti airtel limited
***********************************************************************************************************************************
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Mr. Panwar,
Further to our discussion dated 06 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.presence@in.airtel.com
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Namaste Mr. Panwar,
This is to inform you that your concern listed on 06 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com
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faulty modem, complaint-[protected]
I (Dr. Piyush jain). Have taken a landline broadband connection with internet, at b/91 indranagar, lucknow.
Done complaint no-[protected]. Mr. Krishna kumar came and told that now airtel is
Neither repairing given modem nor replacing. Why airtel not said to customer about it. ?Day by day making fool.
Similarly I took 2 more connections of digital tv. One month before they said that rent of second connection is 160-rs. . After one
Month saying it is increased to 180-rs from 160-rs.
See your self, is it fair with customer?
Reply awaited
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Dr. Jain,
We would like to inform you that your concern listed 30 April 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
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automatic deduction of balance from my account
From last two days, I have been observing that different services like Live prayers, cricket seva, Winners zone are getting automatically activated on my cell, resulting into the automatic deduction of Rs.5 per day without my knowledge. I had never asked for such services. I called customer care on 18th April and they said that it was their fault and they reimbursed the deduction done on 17th April. Now, again on 18th April evening, two services got activated without my knowledge. So it is very embarrassing and causing great inconvenience to me. Also, when called the customer care, 121 or 12139, the call doesn't reach the customer care instead it immediately gets disconnected. So very pathetic service. So I need to raise this complaint here.
Disconnect from AIRTEL immediately and forever if you want peace of mind. Advise your friends to do so immediately. This is a well-known practice by AIRTEL
2 times charged for caller tune
Good evening sir/madam, I am from rajahmundry (Andhra pradesh) my name is madhusudan heda my number [protected] today at 07 pm I have change my callertune song, I have already before few days activated song and I already paid rs.60 / - for 3 month pack and also paid rs.15 / - for song total rs 75 / - paid before today's song activation, I have changed my song from on line today the wrost pre paid company of ap charged again for 3 months and also for 15 / - for song total rs.75/-. ,
I request to see this type of froud doing by airtel prepaid of andhra pradesh. , I already talked with customer care @ 121 but they told today only charged not on before, he also told that I have no insuficent amount when I was activated the song. ,
I just request to see my pre paid account from port time to know always 200 or above amount is available. ,
Sir/madam I request to take serious action on airtel ceo or airtel prepaid mobile andhra pradesh. ,
Thanking you. ,
Madhusudan heda (Maheshwari)
35-2-12, kancchumarthi v ari street
Rajahmundry 533101 (A. P) (East godavari dist)
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Mr. Heda,
This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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my monthly subscription amount increased without my cosensus.
My monthly subs of airtel dth was Rs200. Now it is charging Rs 300 monthly without my consensus or demand.I want my previous package.
From Mohd Rehan Customer ID-[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for the respond...
Namaste Mr. Rehan,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr. Rehan,
This is to inform you that your concern listed 09 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr. Rehan,
This is to inform you that your concern listed on 09 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Really? Maybe that is why I am confused in my last payments.
no service
Please activate the number [protected].. we have already payed the pending bill payment
Receipt number : [protected] on date 03/04/2013 Rs.515/-
The complaint has been investigated and resolved to the customer's satisfaction.
I was purchased new airtel simcard before 2/3 weeks. But this simcard not register.
Airtel ki maa ka bhosda, service industry ke naam pe randi khana kholna chcheye sunil ko. Kyu ki paise toh Raand bhi kamaleti hai.
AIRTEL SUCKS
[protected]
Namaste Gopinath,
We would like to inform you that your concern listed 03 April 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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recharge balance not credited in full
I have recharged my airtel prepaid mobile connection online through internet (Through website just rechage it.com) of rs.500 on 26.03.2013. Instead of transfer of balance of rs.525, balance of only rs.442 was credited on 26.03.2013.
My mobile no.[protected]
E-mail address dinesh. [protected]@bankofindia.Co.In
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Mr. Patil,
We would like to inform you that your concern listed 28 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr. Patil,
Further to our discussion dated 28 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr. Patil,
This is to inform you that your concern listed on 28 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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delay in getting connection
This is vamsi krishna from ekattuthangal, Guindy. I was aapproached by someone from Premium Agency, located at Egmore after my request for Airtel broadband connection in airtel website. I have paid Rs.7, 500.00 two weeks back (09/03/2013) by cheque, and my account got debited last week. I was promised that I would be getting the connection in 2 days but I am yet to receive my connection, after repeated follow up, i was promised by a person from Premium Agency, Rajesh that i will be getting verification today but still now no one has contacted me reg that.. I don’t know why it's taking so long for my connection.. Even BSNL is much faster than your's. I am seriously disappointed with your service.. Please arrange for MY REFUND SO THAT I COULD FIND SOME BETTER SERVICE PROVIDER. My CAF No. TNPA467525
MY ISSUE IS NOT RESOLVED, I am tried of waiting since 9th of this month. I have requested Mr. Jebaraj ([protected] - TSM) with who i was following up the case has agreed to take a request to cancel my connection and refund my money with in 6 working days as per our phone conversation dated 25/03 /13. He has not yet provided me the cancellation request reference number and he confirmed that i would be receiving in via sms., but still i have not received it.
You either don't have the right resources to provide a connection in time or airtel employees think that they have the monopoly advantage in broadband service. If you think so you are wrong and we have reliance which provides connection in less than three days and so many other services providers better than airtel.
Please atleast arrange for my refund in time or i will take all efforts to spread the word how bad is airtel service in social media.
Vamsi krishna Vaikundamoni
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Ms. Krishna,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Ms. Krishna,
This is to inform you that your concern listed 20 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Ms. krishna,
This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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portability of my number [protected]
I have asked for portability of my number [protected] to another service provider, namely, idea. The request was made on 01.02.2013. The unique porting id given was am699347 and expiry date was 16.02.2013.In between two staff members phoned and offered to solve problem if any. Though I have no problem with this number I had a bitter experience with another number, namely, [protected]. The details are too many to recount every thing here. However, I lost rs.300 / - which I had recharged and the company obdurately refused to go through my complaint in earnest, even though I had gone up to appellate level.
I ultimately ported that number to idea. Having regard to my bitter experience I want to port this number also. This was told to their staff even while porting my number [protected] (Complaint about this number is in the complaint board). However nothing happened. Even now I had told to the staff all this. Still except for keeping this request (Dt01.02.2013. ) under processing nothing is likely to come out of this. This is only an excuse to harass a subscriber. However, my case is an eye opener to powers that be (If they want to do something suo motu).
Two things emerge from this:
1nodal officer, as well as, appellate officer are employees of the the company (?) and they are not independent and therefore they are unlikely to take impartial decision.
It was expected that Air Tel would not really like to go into my real complaint (in respect of mobile #[protected].Assurance of their staff was obviously to buy time and not to do anything about my complaint.
Dear sir,
Resolved to whose satisfaction? Even now you have different meaning for resolving the complaint.Today I got SMS from AM-ARWSVC asking me last 5 transactions related to VAS, Voice, SMS, Data and recharge for AIR Tel mobile.Text last to 121.This message was received at 11.36.43.This must be after your reply.What do you make of this message? For which number you want this data? I have never asked for Value added services on both numbers.I have never used internet. On both.SMS's were very few and far between.Both being lifetime prepaid connections specially meant for persons having very limited use of mobile. Recharge is known to you also.I had asked your statement for debits to my account to substantiate my complaint in respect of my number [protected].It was never given.How do I prove your wrongdoing.? If you want I can give you list of dates and Ref.Numbers of complaints right up to Appellate level.
Dear Sir,
Had you responded to my complaint about my other number namely, [protected] impartially, probably I would not have changed my service provider.Even now except for lip service, my complaint about my number [protected] still stands.This has not been looked into by you at all.Since I am no longer with you in both numbers I do not want to pursue this further.But one impression still remains, that of your attitude which shows that since you have become very big you are not much bothered about such complaints even if they are genuine and no sincerity is shown in redressing complaints.
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Suresh,
This is to inform you that your concern listed on 16 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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slow 3g speed
I'm a airtel 3G user.In my area 3g speed is very slow. Customer care say me it gives speed 500-700kbps speed but in my phone it gives only 10-30kbps speed.I will call customer care but it not solve my problem.
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Mr. Choudhary,
We would like to inform you that your concern listed 11 Feb. 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr.Choudhary,
Further to our discussion dated 11 Feb. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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most horrible and unprofessional company
Please refer the complaint below lodged on 05.02.2013. Some one called Dinesh called up and inspite of explaining him properly, as of now no response from their side. Also, [protected] ID, suddenly balance got transferred to my other account no. because of which I am not able to view the channels. God only knows how AIrtel DTH still exists. Customer care is all confused and clueless what they are doing, what to answer.
Please look into this matter as I am approaching Airtel since December 16th for all this. Never asked for it but the way Airtel is treating for long I want Airtel to compensate for all the calls I made to Airtel and also unnecessary charges on my ID's because of AIrtel's negligence and carelessness and moreover the mental harassement I have been facing since 2 months now.
I still hope there must be some professionalism and concern for customer left in Airtel.
Posted: 2013-02-05 by Airtel DTH niharika
Converting two connections into one customer ID
Complaint Rating:
Contact information:
BHARTI
India
Had requested Airtel Customer Care on 16th December to convert two connections into one customer ID because we were shifting to same house wherein if two connections are there we pay for one package and second we get for Rs 200, the same package. They sent their executive as well to our place in Hafeezpet to do that. He did and went. I got a message from Airtel on 24.01.2012 asking for a recharge of Rs 200 only. I did it but noticed that I am still paying Rs 450 only for my second connection. I called up the customer care, the recording said my phone no. is attached to two customer id'S but the person I spoke to said I have got a wrong message, it is still two connections two ID's only. Now again put a request and she kept me on hold for around 25 minutes and later disconnected.
I request the authorities to look into the matter urgently and solve it ASAP as I am unneccesary paying extra because of Airtel's negligence.
NAME: NIHARIKA KATHURIA
Customer ID"S - [protected] - Earlier taken on my father's name, MR> ROMESH KATHURIA
[protected] - NIHARIKA KATHURIA
Registered Phone No. - [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
converting two connections into one customer id
Had requested Airtel Customer Care on 16th December to convert two connections into one customer ID because we were shifting to same house wherein if two connections are there we pay for one package and second we get for Rs 200, the same package. They sent their executive as well to our place in Hafeezpet to do that. He did and went. I got a message from Airtel on 24.01.2012 asking for a recharge of Rs 200 only. I did it but noticed that I am still paying Rs 450 only for my second connection. I called up the customer care, the recording said my phone no. is attached to two customer id'S but the person I spoke to said I have got a wrong message, it is still two connections two ID's only. Now again put a request and she kept me on hold for around 25 minutes and later disconnected.
I request the authorities to look into the matter urgently and solve it ASAP as I am unneccesary paying extra because of Airtel's negligence.
NAME: NIHARIKA KATHURIA
Customer ID"S - [protected] - Earlier taken on my father's name, MR> ROMESH KATHURIA
[protected] - NIHARIKA KATHURIA
Registered Phone No. - [protected]
Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Ms. Kathuria,
We would like to inform you that your concern listed 05 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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till now no response..How can you suddenly transfer my balance from one account to the other. I am not able to view the channels. I hope their is some concern left for customers and little professionalism left in Airtel.
Please treat this urgent to avoid any further escalations. I want AIrtel to compensate for all my calls since Dec 16th and the mental harrassment I have been undergoing since then. Also, all unneccessary charges to be returned to my account.
Namaste Ms. Kathuria,
Further to our discussion dated 05 Feb. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Ms. Kathuria,
This is to inform you that your concern listed on 05 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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online recharge
Hello,
I had performed 2 online recharge via the Airtel website for 200 Rs in both the transaction. On completion, the money from my bank was deducted but my phone was not recharged. I had registered a complaint in the Airtel website but no further communication has been there from their side. Their useless customer care service is not reachable.
If the concerned representative from Airtel is reading this, Kindly reimburse my money to the respective banks or ensure my phone is recharged for the total sum of 400. If I dont see any updates in regards to this, I shall take this issue forward.
My phone number is [protected]. I am in a fix now cause of no balance. Please look into the matter. The reference number for the complaint i registered on Airtel website is PR020500092.
I received 2 messages on my phone saying "your airtel mobile [protected] online recharge txn ID ( 095880 & 098297 { these are the 2 txn ID} ) of Rs 200 has been initiated. Please keep the txn ID for future reference ". Hope this helps to trace my transaction
Thank you.
Regards
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste (Vivek_K_Reghu),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste (Vivek_K_Reghu),
This is to inform you that your concern listed 05 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste (Vivek_K_Reghu),
This is to inform you that your concern listed on 05 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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sms of bill payment
Airtel fixed line no. [protected] / [protected] I am not related to this number but still I am getting sms for payment of bill at my mobile number-[protected]. I have visited several time at airtel gallery and also given complaint at customer care centre and they adviced me to just ignore the message. It request you to kindly take strict action and remove my mobile number.
The complaint has been investigated and resolved to the customer's satisfaction.
I am not receving monthly bill against my mobile No.[protected] . Everytime I have to request to customer care center but all in vain.
Namaste Mr. Poojari,
We would like to inform you that your concern listed 29 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr. Poojari,
Further to our discussion dated 29 Jan. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr. Poojari,
This is to inform you that your concern listed on 29 Jan. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Pl. send the Bill detail for the following Cell no. for month oct & Nov. [protected]. I am not getting any bill details or SMS.
Please Send me Duplicate bill for the month of Oct 2008.
pls send the bill details for post paid connection for the follwing connection
1.No.[protected]
2.No.[protected]
pls send the full details of post paid connectiom bill details for the following numbers
1.No.[protected]
2.No.[protected]
connection not disconnected & bill still getting generated
Dear,
As i've stated earlier, I am getting bills after requesting for closure of the account
Regarding my post-paid mobile number: [protected], account 105-[protected] following are the sequence of the events :-
1) I called 121 in june to know the closure procedure & intimated them that i'll be closing the account.
2) i've given a letter at cellnet solutions, saibaba temple road, cambridge layout, ulsoor for cancellation of the account
3) I got a call & mail from airtel, where they offered to change the plan but I informed them that i've relocating to other country.
4) in my mail to [protected]@in. Airtel.com, dated 28-july-2012, I paid-681.56, transaction id: [protected] & there was no further communication or confirmation from airtel side. Pfa the screenshot
5) I got a confirmation mail on the payment & closure request from [protected]@in. Airtel.com (Sandhya rani) , airtel reference number:[protected].
Mail clearly states, "you wrote in on 27-07-2012 with a requesting to stop your airtel mobile [protected]. Pfa the mail from airtel.
We have registered your request. Your reference number [protected]. We have received the payment of rs. 681.56 as on 28-07-2012.
There is no monthly rental from the date of stop request raised and the call charges will be applicable, as per the usage"
6) I got similar mail from airitel dated 26-dec-2012 & 30-dec-2012 (Mails attached) , but the no detailed mail or communication has been written to resolve my issue!
7) after all mail & phone requests, why my account was not closed after july-2012 & why I was getting the bill till nov-2012 ?
8) this is the 3rd time I am facing the billing issue with airtel account.
Kindly recheck my account details, cross verify teh above given reference numbers & answer my point point number 6 & 7 before writing me any further on this.
I’ve kept my options open for future dialog & any clarification required from my side. But if I receive any such baseless threatening mails from airtel or any their recovery agents or associates, without looking into my details of mail/reference number/call from airtel, i’ll approach the consumer court for justice.
The complaint has been investigated and resolved to the customer’s satisfaction.
Any time call to costmer care (any toll free nomber121, [protected].198 12118)please enter 4 digit poss word ex;0000, or 1234 this no currently not available sms to 121 or ivar
Yes. These persons are cheaters. Please see this link http://shasunder.blogspot.in/2013/08/airtel-cheating-customers.html
unable to make outgoing calls
After I recharged my a/c its showing main balance rs0.03, main a/c replica balance rs271. Although I have sufficient balance I am unable to make outgoing phone calls. Every time it says call can't be connected because of low a/c balance. I am even unable to contact customer care executive. I will be waiting for your immediate action.
The complaint has been investigated and resolved to the customer's satisfaction.
I have sufficient balance but when I make call the message is coming that "your Airtel prepaid facility has expired do recharge immediately to ensure continue service" after this i have recharge my number but nothing happened please help me out.
I am not being able to make outgoing calls from my cell phone despite having a balance of Rs. 109.04 in my account, even my account validity has not expired yet!
Namaste,
This is to inform you that your concern listed on 08 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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I made a validity recharge today and it shows validity valid till 15th april 2013, but niether my incoming is activated nor outgoing, i get a voice message saying this no. is out of service whn making calls to other numbers.
I am unable to contact cust care also.
With airtels top brass leaving the org and the corporate performance, i doubt i will continue with airtel if the problem is not resolved with in 24 hrs.
internet connection problem
Hi
I am mamta patel. My account code is [protected] and my land line no. Is [protected]. I just switched my plan from 899 to 599 because of internet problem but after switched even internet is not working little bit now what I can do. This my 3rd complain but no any action. Where I can go for solve my problem who will solve pl z solve my problem pl z now I am so frosted with air-tel internet.
hi sir
i am mamta patel i had taken internet connection but connection is not working . I had complained a lots time in office but nobody is lisning plz my internet connection account code is [protected] and my land line no. [protected]. Plz solve my problem my all childern are out of india i can not communicate if net is not working . If my problem wiil not solve i wiil have to disconnect the internet.
complaint against airtel postpaid connection
Hello sir/Madam,
I name is amit kumar.i am from delhi.My Mobile no. [protected] has convert idea prepaid to airtel postpaid. The number was then converted into postpaid . I submitted my voter id card as identity and address proof. But after submitting all the authentic documents I dont know why my outgoing stopped if trying to call the message is coming that due to incompletion of documents outgoing stopped.And both the executives on behalf of whom i converted my connection to postpaid didn't answer my call and didn't give any response to the customer care. as soon as possible and reply me.
Thanks & Regards,
Amit Kumar
it's really amazing one month yet to my compliant.but not any airtel person contact me for solution.
contact :- [protected]
Hello Airtel Presene nothing any person contact me for solution...
The complaint has been investigated and resolved to the customer's satisfaction.
Namaste Mr.Kumar,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr.Kumar,
Further to our discussion dated 24 Jan. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Namaste Mr.Kumar,
This is to inform you that your concern listed on 24 Jan. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Airtel Reviews 0
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About Airtel
Here is a comprehensive guide on how to file a complaint against Airtel on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Airtel in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Airtel. Mention key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow each step carefully to effectively file your complaint against Airtel on ComplaintsBoard.com.
Overview of Airtel complaint handling
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Airtel Contacts
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Airtel phone numbers121121Click up if you have successfully reached Airtel by calling 121 phone number 1 1 users reported that they have successfully reached Airtel by calling 121 phone number Click down if you have unsuccessfully reached Airtel by calling 121 phone number 3 3 users reported that they have UNsuccessfully reached Airtel by calling 121 phone numberQueries and Requests198198Click up if you have successfully reached Airtel by calling 198 phone number 1 1 users reported that they have successfully reached Airtel by calling 198 phone number Click down if you have unsuccessfully reached Airtel by calling 198 phone number 1 1 users reported that they have UNsuccessfully reached Airtel by calling 198 phone numberComplaints1215012150Click up if you have successfully reached Airtel by calling 12150 phone number 1 1 users reported that they have successfully reached Airtel by calling 12150 phone number Click down if you have unsuccessfully reached Airtel by calling 12150 phone number 1 1 users reported that they have UNsuccessfully reached Airtel by calling 12150 phone numberDTH
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Airtel emailsAirtel.presence@airtel.in100%Confidence score: 100%Support121@airtel.com100%Confidence score: 100%Support
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Airtel addressAirtel Center Plot No. 16, Udyog Vihar, Phase-IV, Gurugram, Haryana, 122015, India
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Namaste Ms. Seth,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ms. Seth,
This is to inform you that your concern listed 23 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Ms. Seth,
This is to inform you that your concern listed on 23 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33