Airtel
Reviews and Complaints

sir,
my cell no.is [protected]
on 3rd dec 2010, i recieved an sms informing that i have subscribed for some news alert and rs.10 deducted from my balance..which i hadn't done.also rs.10 again deducted on 4th dec morning for the same reason..
kindly look into the matter since i have not subscribed for any such offer..and inform me on my email address virgo.shailly@gmail.com
thanking you
shailly khanna

I have taken airtel prepaid connection on 18th june. After working for few day my services was terminated. I called airtel customer services so many times and even submitted documents to the shop twice but till now my is not activated. It has been a long time at least 12-13 days they have not provided me any service.

I am having an airtel prepaid connection bearing no [protected],
the customer care has activated some service without my knowledge and permission and now on complaning them to deactivate the service they are cancelling my call repeatedly.
The name of airtel customer care executive is NILESH and i also have complian no with me.

Airtel has a service called Missed Call Alerts which I had not signed up for. I got a message inviting me to sign up for it, which I ignored. Imagine my surprise a few days later when I got a message saying that Rs. 15 has been deducted as monthly charges towards MCA. How can they enable a service without my knowledge or permission? I called up customer care asking them to credit the money back. They refused. This is plain embezzlement!

I am using Airtel Prepaid connection with no. [protected] since last one year. Actually, my balance is getting deducted by Rs.2 or 3 on daily basis since last month. Initially I couldn't notice this, as amount was little, but it is happening on daily basis. Beware!

They are deducting money in my prepaid connection by activating unwanted services. Even when the mobile was switched off. And in customer care people not listen.

airtel is deducting amount from my talktime balance while sending msg to any no. instead of deduting amount from my msg card.
customer care executives are not even attending the calls related to the problem.
please consider it as soon as possible.

Even after registering my repeated complain through SMS to 121 I am being disturbed everyday by promotional calls from +[protected]. Several times I have requested your customer care but no action has been taken till date. This type of carelessness is not expected from a service provider of repute.

sir my seif s.sai prashanth &my num is [protected] so i had taken this new airtel connection at karimnagar(airtel store) it was activated on 31st of oct &my last recharge on 28-11-2012. but from [protected] all my calls &sms is blocked, many a times i have submited my ID proofs .so i want my [protected] back so plz do the need full help as soon as possible .and i had called to custmer care they told that this number had became free number . so plz help me .my contact number:[protected], EMAIL:prashanth.s331@ gmail.com

sir,
my cell no.is [protected]
on 13th sept 5rp/5day service activated by airtel wrongly & since deduction don from my account when i tried customer care dept. my call not transferred to executive. i facing this problem since 3 months help me if u can inform me on my email address tushar.[protected]@gmail.com or tushar.[protected]@rediffmail.com
thanking you

Airtel has deducted Rs 15/- for VAS from my account and i even don't know what VAS is!

So please tell me what is VAS download. Someone tell me what i should do for stopping this.

I got Airtel Live Vas card with my july'08 bill after 15th of Aug'08.Card no is 7392094.Validity period mentioned on the card is till 30th june'08.

How i will be able to use this (claimed to have Rs500/- free access to ringtones, wallpapers, jokers, videos, songs etc.)

This is reference to the GPRS airtel live service you are providing on the airtel connections, with which we access net. Iam facing problem in accessing the internet from past 3 months. I contacted several time to your customer care department available on line 12118. They always promised me that my services and all my complaints will be corrected within the stipulated time of 72 hours. Till date no corrective results appeared. I would like to emphasise the Last time i talked to your customer care executive. When the given time of 72 hours elaspsed, i contacted your concerned department and again remind them about the problem, i was shocked to get the amswer from them. Perosn who was sitting on the other side was admant that she has corrected the problem. despite my refusal she was surprisingly admant about this.

After that i lodged her complaint on your some complaint no. and talked to your executive, again i was surprised to see the falling standards of the bharti airtel, company that revolutinised the telephone industry in india. She too was adamant and told that she has no idea about why it is not working there as it is properly working as their computer are showing. I was totally blank when she inpite of the fact i was very well in communication, she has ok sir thanks for calling...what is this...customer is lodging the complaint and on the other side somebody says ok sir your problem is rectified and thanks for contacting airtel. She told me to change the phone...surprised to hear.

Now when your service is not working properly in the area kalkaji, particularly in Alaknanda and more specfically on my computer, i am forced to surrender the connection if my complaint will not be corrected within the 72 hours. this is the last time iam contacting the airtel about the problem.

Thanks

Dr. Mukesh
Delhi

jaane kya ho gaya hai iss mausam ko!?
dhoop hai zyada chandni kam hai,
aa"ina dekh kar Khayal aaya,
aaj kal un kii dosti kam hai.

I have been given a code# which does not work. When i called back the number that i was given to call back did not work. it gives a busy signal. Mr. Rudraksh called me back to check if I was able to use their phone line or not. I told him I have not used it yet. Asked him to call me back later. Nobody called me back. When I called a few days later I got somebody at Calcutta. He said I was not on their company system. That he will leave a message for Mr. Rudraksh. Nobody called me back. I called today again at 11:45PMor so on 2/11/10 there was no answer. After a little while somebody called me on my home phone asking that if I called AIRTEL. I said yes. he checked my details and said I was registered on their company site. He gave me another pin# to dial . I am hoping if it will work.

Let's see.
ALAN

Regardless of whom I call in India, I get a message "the phone number is blocked." I tried to call the customer service but I get busy tone.
Ram

hi friends i work in airtel usa inc its providing the best service with a cheaper rate and now you can call to india at just 1.5 cents i will give surity that you will have the best service if someone wants the service means mail me at vinotd@ymail.com i will give the best service of airtelusa

Ok, so apparently this company is not fraud. I had my account created about a year back and then didn't really use it. I signed up for this service for my cell phone. After few months when I wanted to make a call, I couldn't. Not sure what went wrong but I couldn't make a call. Tried contacting the person who sold me this, no reply. Tried calling their support number and technical number, no one picked up and I thought this company is fraud. Finally again after few months, to put this issue to rest (contact them or complain to BBB), I tried to trace them down and came to this complain board. Found information for Shekhar Sharma and called his extension [protected] Ext - 407). And to my surprise, Shekhar answered the call. I explained the situation and he was nice enough to go out of his way to find and reactivate my account and set me up with my cell number. Tried to make a call to India and it works now! The call quality is good.

I think if they just put someone on their customer care line or technical support line, many people will feel good. Not sure why they don't have anyone at that number, when people think that they are fraud. Mind boggling! Just call Shekhar (+91 [protected] OR [protected] Ext - 407 and 408).

Thanx for all this information, i was about to subscribe this services, but i had a look on this comment, whom so ever you are tnx a lot for this...

Ok My name is Bibhu and I was working for AirtelInc, as Sales agent.This company is fraud, They used to train us to talk nicely and promise many things, later pretend nothing was being promised.

I have tried this on many occasions and finally quit the company after I started to have fights with the clients who were promised many things. They still do the same thing I believe...

Anyways there is so much things happening at the backside that I even don't feel like talking about these [censor] people.

All I can say is do not subscribe or fall for AitTelUSAInc... This is not because I quit the company, but because of sheer frustration and the fraud activities of the company...

Hi All,

If you have any Queries, Issues or Doubts, Please feel free to contact me at +91 [protected], [protected] ( Ext - 407 and 408 )

You can also Send a mail to me at: customerfirst@airtelusainc.com, info@airtelusainc.com and support@airtelusainc.com.

The Website's User Login Page is Disabled as we send dedicated User Login Details to all our Customers who wishes to have it. In the past Our Website was Hacked and it effected many of Our Valued Customers.

I would also like to make an Honest Request, if you have genuine issue please mention your Contact Details, like Your Phone Number and Email Address.

Thanking you all in Advance,

Best Wishes,

Shekhar Sharma | Customer Relations Manager
Airtel USA Inc | 3728 E Woodbine Road | Orange | CA [protected]
www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A FCC 214 International Telecom Carrier Company

Airtel USA Inc. gives an experience to its customers that makes them feel more near to their near and dear ones in India. Awesome connectivity and voice clarity. I would like to say that spending $100 never brought me this much happiness ever before.
I trust Airtel USA Inc. blindly

This company is still cheating customers. I got telemarketing call today. They never disclosed that they are not the airtel. I would beware of this company and wouldn't believe what they say unless they are honest at front.

I am having a very bitter experience with airtel usa inc. What was promised as a package not reflected in my account. The local access number provides was not a local number for me (thanks, that I did check with AT&T before its use). Connection to India was echoing too much and not clear. I needed to make several calls to reach the customer service. Either no one lifts the phone or might be hunging after few rings. With all difficulties, I could reach the customer service, and asked for refund. Guys responding the call (probably a 3rd level higher up) didn't even know much about local numbers (he assumes that all numbers in CA are local numbers within. I asked them to cancel my registration and refund the amount. Though, almost a week has gone, the amount was not credited back to my account. Does anyone wants such experience? More over, their website is a lousy one... (check yourself).

hi
I recharged with amount 100 to my number [protected] from HDFC netbanking on 17 july 2011.Due to some problem in Airtel server this amount was not transferred to my number.i Got a message from Airtel side "Your Request to recharged 100 INR can not be processed at this time .Transaction number is DLR11071716341000359 at 4:26 PM on july 17 ".I complained to customer care but they are not taking any action against my complaint i complained to Airtel person (customer care ) Daljit sing.But till now i have not received my money back.
I am very disappointed with Airtel service.Customer care assure me to resolve this problem with in 48 hours .But they have not respond till now.

connection not working.pls help,

I am being charged everyday by airtel Rs. 10 via sms from [protected] for m.igfun.com while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected].
Hello, I am not using your Airtellive wap(dada.net) service. But why you are charging every day Rs 10 from my Airtel mobile account. My phone number [protected]. Who asked your service? So please not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I am not like your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription

sir,
my airtel sim no. is [protected]. it is a laapu sim, but it is no activete on gprs service on last three days. i am sending msg. MOA to 52818 & MO to 52567 and received setting. setting save in my heandset.

Your costmmer care asscutive's (Mr.Hitesh, Deepesh, Prveen, chandraprakash, Ashish & Monika) are not sufficient reply by me & disconnnet the phone.

so plese sortly active to GPRS servise on my phone.

I had airtel sim.my handset no-sam sgh-b100.can i connect the gprs?

I have activated Airtel GPRS (98 Rs 2GB Plan) on 4th Dec 2010 but I am not able to browse internet.
After connecting it showing working without error

So many time I called to Airtel customer care but it didn t respond well.

I was activated Mobile office on 17.06.07.I was received a sms on 18.06.07 that"your gprs service is activated"But now today is 21.06.06 but i am not able to use gprs any time.I was complaint Customer care via email, Phone, Sms, but problem is not solved.

My setting and handset is okay. So please tell me anyone why i have been facing this problem...

dear sir, i am using lg cookie plus mobile, which is a social networking mobile.but its gprs seetings is not awailable with airtel.i hav called to airtel customercare can tried to solve the problem.but fails.they are trying to saying somthing and trying to avoid my calls.wat will i do?can u please help me?reply

Dear sir,

Dut to the third class service provided by airtel I have just appied for number portability.Instead of repeatedly telling your customer care about balance deduction from last three months there is no action taken . and balance deduction is continously done by airtel in the name of games, model wap and all that type of stuff. And the response from your customer care is that you have clicked on the link and thats why your balance has been deducted. and we will not give th refund.

Ok but as soon as i have registered for MNP There is a call from your customer that they are ready to give refund.and after giving refund the same procedure is repeated.And the people which u have appointed as a customer care behaves like they are superiorand disconnects the phone.they doesnt care whether the customer will go or not.

if you think by doing advertisement with film stars company business will grow then your are wrong .First improve your service and then only you can go ahead.

Dear All,
I'm using APPLE iPhone 3GS its happens even with my device too. But not quite very often as said ie 3-4 mins but in my case the disconnection happens every 45 mins to 1hr. Initially I felt the problem due to the weak cell tower at my place in Bangalore but recently I've noticed the same issue in T.Nagar, Madras and Kachiguda, Hyderabad. The places I have quoted here are PRIME locations in these cities. So, there shouldn't be any kind of connectivity issues or weak towers. I think this is purposely done by AIRTEL itself to avoid heavy or lengthy downloads and control the bandwidth...! :( I suggest everyone to go for AIRCEL. The connection is very stable and soon its expanding its 3G in every city. I'm able to download movies on AIRCEL connection. The speed is on average 30Kbps and some times >40Kbps. Highly recommended...! :)

@ Partha Chowdhury
Yup if we were in any other country other than INDIA we could have sued AIRTEL for this

I'm using Nokia 6680 connected to pc via blue-tooth..im facing the same problem(disconnects every 3-5mins)what i discovered though was that the problem occurs only when u are using internet when data is extensive..like you-tube for example.i think it has to do with bandwidth.there should be some kind of a software that controls the bandwidth..I also saw that if you are downloading files using download accelerators, it will disconnect.. However i also suspects some errors in the settings somewhere.Im not sure. The phone as a modem does not control the flow of data as a real modem would do.

I have the same problem. I am using Nokia 6300 and Rs.98 monthly gprs pack. I visited one of the Kolkata's airtel office(as suggested by customer care executive), they said to me that I don't have the proper settings in my mobile, but I got the setting from airtel customer care and its worked fine for more than half a month. They gave me new settings, but still I am facing the problem. I am using airtel constantly for more than 3 yrs now, I trusted and like the brand very much, but the things happening with my airtel connection now-a-days, really hurts me. Airtel don't care their customers (present situation). If it is other country they will surely face a public lawsuit, but in India they get their escape path, I hope they can't do it for long.

Tell me ur GPRS is wrkng in ur handset?

I've been using Airtel GPRS. But the Airtel GPRS disconnects automatically after 3-4 mins of being connected.
i have china CEAT A666 mobile . Im using IVT bluetooth for conection.
If any can troubleshoot the error plz send the information in this address budaniyaravi@gmail.com

I've been using Airtel GPRS for almost an year. Things were working fine and I was happy with the service. But since the last one weak Airtel GPRS disconnects automatically after 3-4 mins of being connected. I spoke to Airtel Customer Care several times, but they can't give any for correction of the error.

If any can troubleshoot the error plz send the information in this address yuko_ogura@rediffmail.com

Got new number - [protected] last week after providing all ID proof and address proof documents..but the data entry people has enterd wrong detail in ths syte. now my number got barred due to address mismatch and i am facing very high business loss because my number is not working. kindly take immediate action and get my number activate on priority...for any other clarification can call on my alternate number [protected]

Hello Sir,

My Name Himanshu Dhiraj Mishra belong from Delhi, I received too many calls from airtel for portability, Define me some plans and charged me R.S. 250 and take necessary documents ( 2 photpgraphs, Pan Card Photocopy, Rent agreement ) on 09/10/2013 and told me your connection should be activate within a week but they are not call back for port code even they cut my phone when I called them, Kindly help me regarding to this fraud.

My mobile no : [protected]
Airtel fraud dealer no. : [protected]

Please help !

Hey,
I totally agree with you on this matter as I have also been through the same situation 10 days back. I also got a call from [protected] from a lady. She said I have been selected for a plan called Good Value Plan for which I will have to give 599/- as activation charges. Now there is no news of either the lady or the executive (named Austin). I dont know what to do!

Dear Airtel Service Team,

Hi, I am Ghansham Kumar from pune having prepaid connection no [protected].I lost my mobile, i want to request the Airtel team to please BLOCK the Sim card.

Thanks & Regards,
ghansham Kumar
+91-[protected]

Dear sir,
i purchase an airtel sim card and submit the required documents yet sim is not activated.
please activate my sim card(no [protected])

i am not receiving mobile office setting for using internet on my mobile . i complaining lot of time to costumer exicative but didn't take action on it.
my airtel sim no. is [protected] & my mobile handset is MAXX'S
model is MX455. plz take action on it .

my airtel mbl number [protected]..i m using this card in kuwait international roaming...from past 10 days my sim card is no working please suggest how can i activate my sim card

my sim is not working bt am recieving calls

Hello Sir,

My Name is Mohamed Umar. My Mobile Number is [protected]. i lost my sim card 6 months before and i tried to get this back again but i couldn't. Please Provide new sim card with same number that i will pay the money for it.

my mail id:abdulumar1988@gmail.com

my sim card have been lost plse block my sim card no.[protected] & my contact no.[protected]

complaints against the worst & dirty service of missed calls alerts & network problem in days by days routine.

Not able to make any call from my mobile phone from the past 3 days.none of your call centre is helping me out,this seems to be some ridiculas service.

I have given several letters to Airtel to disconnect the post-paid services under CUG plan. But they are not disconnecting and continuing to send bills to me.

Beware people!

I canceled my postpaid connection 2 months before, but someone else using my same number and bill is coming to me.

I am presently facing the same problem with Air Tel. I applied for a post paid connection on the 2nd of march 2015 under their my family post paid connection.They took an amount of rs 400 for both my connections. Verification was done the following day.Till today the 5th of march i am trying to get in touch with mob no [protected], to enquire why it is taking so long for activation. First two times the lady responded and assured me that she would take immediate action but thereafter she even refuses to take my call. A very rude bunch of staff in haryana, and a very lackadaisical attitude.Will someone guide me how to bring this to the notice of some concerned senior official

Maine airtel mobile no [protected] beant kinger ke naam ae lia thah pehle to thik chala baad mai maine naya mob lia samsung 6103 usme company ke box ke uppar prinr thah ke apko net isme 500 mb her month free hai aap jab chalao ge jab majine chalaya to net chal pda or maine takriban 15 din chalaya to mere pass com ka mes aaya ki aapka 2500 bill bun gya hai to maine coustmer care pe baat ki u
ne mere ko kuch le karne k o kaha to maine uske senior ka no puch kr baat ki to usne ere ko mobile box or bill ki copy aapki web appelite per bhejne ko kaha ki aapko yeh scheme milegi jo com. Ne di hai pr abhi tak kuch nahin hua or mera no bhi band kr dia maine bahut ph kia pr kuch n hua

I also cant make any calls... cant receive calls also... goin for past 4 days.. really bad service by airtel...

network connection issue with my airtel post paid connection. issue note resolved since 15 days. worst customer service !

sorry the sim was HLR-1

i've taken a airtel HLR-q sim.but when i inserted in my phone its showing inactive sim.at some areas its connecting .what do i do now?

Hi
i am using Airtel-prepaid life time and facing lots of issues. I hardly get a range. at peak places i need to call up from PCO. in trains i cannot talk. service is cheap but cannot use it since no range available. people cant call me.its waste.

Regards,
Seema

Airtel Service was activated with MO which does not work. The situation is the same with so called V-MAIL which is suppose to work but never did.

The Customer care people are clueless and always say that the application for trouble ticket is down so please share all the information AGAIN. FINE if you do this the answer is we will get back to you in 24 hrs.

Basically, They have not clue. I suggest using some other service provider!

I am also facing Airtel range issues inside Honeywell campus, Simbiosys Building, Bannergatta Road, Bangalore. Now the Airtel service in Bangalore is very poor. Wile my journey from Bannergatta to Mathikere (22km) if I am taking continuosly the call will get disconnected atleast 10 times. I was very impressed with their older service, I never faced any network issues. Bout now the issues are horibble... My mobile number is [protected].

I had raised the complaint about plan change from MH-100 celebration to Honeywell CUG-199.
I had taken up this issue with Hadapsar Customer support service center also from last 2&1/2 months.
From there side no action is taken place as well as very worst customer support i had got it.

Airtel's service is pathetic.
My mobile got lost and hence deactivated both my sims (Airtel and BSNL).
Next day, I applied for duplicate sim and requested for reactivation.
Surprisingly BSNL reactivated within 4 hours and India's Largest Telecom service provider Airtel has not yet activated even after 10 full hours.
When I contact the call centre, they cooly say it will take 48 hours!

Oh really...shows the amazing speed of Airtel.
I am moving OUT of Airtel!