Airtel’s earns a 2.5-star rating from 1313 reviews, showing that the majority of subscribers are somewhat satisfied with service.
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modem and connction charges
I had applied for the airtel broadband connection with havig my own modem and hence the charges were to be reduced from Rs 850 to 350. I had paid rs 350 at the time of connection.
When the engenier came for the internet connection I was not at my place. The engenieer without asking my younger brother installed the connection with new modem.
When i came back i removed the modem but the company had charged for it in the Bill. Even after complaining the customer care executives are not ready to accept the fault on the part of the engenieer or the concerned person.
They are treating the matter as a fault on my part without even asking the engenieer to at least give the clarrification...
This has really created a bad impression of the company...its like one cant trust the company.
This also shows that what ever is being told befor the connection is installed the company does not cares about it and does what ever it likes...To all the airtel broasband users BEWARE the company is now on the way to cheat its customers...and not keeping the words what is being said to the customers...
problem in incoming calls
Sir,
I am getting problem to receive incoming calls in my mobile [protected] subscribed to Airtel. 90% caller received information that the mobile is switch off . When somebody tried to contact me normaly I got a messege from "missed you" that -you have missed call to know miss call dial...to know about your miss call . cost.../. I registered complaint on 25th April with airtel customer care and I was told that it will be resovled within 30th April . A reference no was given to me by "airtel" and th no was CICPL30424186236 . After that till date I have enquired 3 times and each time I was told to bear with them and the problem will be solved shortly. I shall be glad to know how to solve the problem ? If they are at all unable to solve the problem I feel they should let me know honestly so that I have to go for another alternative or for my future course of action.
activation issue
Hi There,
This is Vineet Tripathi, own Airtel Karnataka Postpaid number [protected]. I lost my mobile along with sim card on 17th April 2008, so requested Airtel to bar calls and sms till I get a new sim card. On 25 Apr 2008, I was issued a new sim card and on the same day the sim was activated as per Airtel however I am unable to receive and make calls and SMS service is not working as well. I kept calling the customer care of Airtel for 7 continuous days innumerable times irrespective of me being in roaming and was told by different floor managers like poornima, Purna, Aravind, Azaharuddin, Sameer, Hemant the same old thing that there is some technical issue, mismatch of numbers due to which I was getting the automated message "SMS and CALL services are barred due to expired validity date' while trying to make calls and they have issued a high priority case to technical team to resolve the matter and I would get a call within couple of hours however as expected never received one.
Then when I called them again to know the status of the card, i got the status that Technical team tried reaching me on "[protected]" and the mobile was not working. One can understand the kind of sincerity that technical team tried reaching on the number which is problematic.
I have been calling to get the status and everytime i have been assured that my problem will be resolved in couple of hours by floor manager (Name mentioned above) and they will give me call back. None of the time i recieved any call from these people nor my problem have been resolved till this movement.
In addition to this, i have been advised to replace my sim card, which i have done couple of time and still do not see that problem is resolved.
This being my number from last 6 years, my work is being impacted and not able to work properly. Since last 6 years, I made sure that none of the time there is delay in the payment of the bill so that I continue reciveing good service from Airtel.
I am really disappointed to see the kind of service is being delivered to customer like me and the professionalism at Airetel side.
I would like to escalate the issue to highest authority to resolve this issue.
My alternate contact number is : [protected]
Regards,
Vineet Tripathi
hi, this is sangeeta jain, i have brought 2 new connections on
dated 28-04-2008 and the number is [protected], [protected] but still i couldn't make calls or sms during
negative FI.
my problem is that i am a service woman so i cant stay at home on office time so please give me a suggestion how
will be FI is ok.
this is a request pls. immediately active my numbers or
refund my money so i can buy another company's connections .
with regards
sangeeta jain
Hi, this is sangeeta jain from jaipur rajasthan. i have buying 2 new connections on 28-04-2008 but still i can`t make calls or sms. i have to know by your agents that my connections are not acctivete during negetive FI. I am a service woman so i cannot stey at my home while your FI time, pls. sowale my problam or refund my money immigetly. my alternate number is9829043823 with regards... sangeeta jain
about gprs monthly rental.
Dear sir,
I am using Airtel's GPRS services to connect internet since long and using their Rs. 249-/ monthly rental plan.
Some time back, I realised that they are not giving me full one month of service as told me by their customer care executive.
So I started keeping my account records.
In the month of April they deducted Rs. 249/- on 8th and
In the current month that is May, they deducted Rs.249/- on 2nd.It means that they are giving me just 25 days service against their promised 30 days.
The very same day I tried to contact their customer care but there is no one to interact, just a 121 sms service through which a customer can send their complain maximum in 130 words and i also sent mine.I also tried to contact their office through net and sent them my complain at "[protected]@airtel.in" .
I also tried to call their nodal officer Atif Rashid Umarrizvi
at his given number at their site, but it was allways in off mode.
So I also mailed him at " nodalofficer.[protected]@airtel.in", but till this time their is no response from them.
Kindly look into this matter and help me. The number through which I am using gprs service is "[protected]" .
Thanking you,
Yours,
Kumar Vijayant Singh,
Chapra, Bihar, Pin--841301.
Mobile - [protected] ( personal)
Mobile - [protected] (Resi.)
sir,
your internet speed is very slow from previous 10 days .
chandan
from muz
deficiency in providing services
Dear Sir,
I am residing at Wardha in Maharashtra State. I have purchased SIM card of Airtel in last month and was availing postpaid facility. At the time of purchasing SIM Card, I have submitted all the requisite documents with local frenchise Image Cellular at Wardha of Airtel company. Suddenly from 28.04.08 my mobile connection stopped working. I have inquired with local frenchise but they have given evasive replies and not informing as to why my SIM Card services stopped. You are, therefore, requested kindly look into the matter. I am the Cordinator of reputed college and in the absence of mobile service, I am suffering inconvenience and lot of problems. Admission of students are going on. I am suffering physically and mentally.
Sir,
I paid Rs.190/- on 25-10-08 through internet payment for my mobile number [protected]
But today I received current bill included this amount and late fee of Rs.50/- Further, I was
told to pay the due IMMEDIATE. I don't find any reason why the said amount paid last month
was not accounted. Further, the due date time was not also given for the current bill.
Please reply immediately to my email the exat amount payable to the said mobile.
Thank U,
MS. RAMACHANDRAN
Dear sir
i complaing so many time for Network complain but no one take care my compain seriously.
i am home air tel tower is very very poor in my group at least 25 of my friend use airtel post paid connection.
near my location almost 10 people use airtel connectin but now day airtel network is very very very poor in my location
so kindly do the needful in my area to reaised network issue
Address:- 10/1173, llaluji maharaj ni gali, price street, gopipura surat 395001
Dear sir
this is murali from hyderabad. my mobile no is [protected]. am giving letter for change of address for u r airtel office at kavadiguda for last 3 months back, still date there is not updated, am visited several outlets of airtel. nobody give a proper response for me. iwant my duplicate bill for my mobile no throw my mail id. please provide as possible and immediately.
that address is my earlier company, they are giving no objection certificate and sign formalities for u r change of name as per u r requirements. that time i produce of all above documents at u r kavadiguda office.
so please forward for last 3 months bills of my mail id immediately.
pls do need ful
regards
murali
Dear Sir
Here used airtel wireless internet card and i want to send outgoing mail by tally software but your email server name not know
i will try to find email server name of airtel net but awailable
landline blocked for 3 months
I am a subscriber of your landline and internet services since October 2007.
The landline and internet services had been disconnected on feb 25, 2008 after paying the outstanding payments.I contacted the customer service centre but they were not able to give me the exact reason as to why the landline had been disconnected.After a few weeks the internet connection had been reinstated but the landline is still not working.
My mother passed away on april 12, 2008 and that is the time when i needed the connection badly.Despite placing hundreds of complaints no action has been taken till date but i'm getting the bills regularly.I have never experienced such horrible service.
Please tell me whether you will take any immediate action in this regard or whether i have to look for other alternatives.
Regards
Jeena Jacob
I have filed in the form on 9th Jan 2007 for getting broadband connection. The executive was following every 1 hour till I fill in the form. I filled in the form once the executive told me that they can provide a connection and it is available. After filling the form, I have heard back from the executive, also I have to call him everyday. Now I get reluctant answers saying that it will take time. They have deposited the cheque for registration and hence giving the reluctant answers and sometimes no answers.
Moreover they stole my mobile phone worth thousands when they came to home for wiring. Is there feedback form available and I would like to lodge a police complaint because they took the sim card from the phone and yet to give it back. The executive name was Madhavan and his mobile number is [protected]. Its pain to know that it will take time for the connection, they say it may take months.
Pradeep
TO,
THE AITEL
SUB: DISCONNECTION OF BROADBAND SERVICE.
SIR I AZAM KHAN, D 1/6 SECTOR:H JANKIPURAM LUCKNOW, WANT TO DISCONNECT THE BROADBAND SERVICE DUE TO THE RELOCATION .SO DISCONNECT THE SERVICE AS SOON AS POSSIBLE.
YOUR'S SINCEARLY
AZAM KHAN THANK YOU
PHONE NO:[protected]
DATE: 12-05-09
I AM VERY SORRY TO SAY THAT I DIDN'T KNEW THAT AIRTEL IS SUCH A UNPROFESSIONAL COMPANY , I CALLED UR CUSTOMER CARE ON 8TH SEPTEMBER FOR 3-4 NEW CONNECTIONS FOR DIFFERENT ADDRESSES AS I ALREADY HAVE UR AIRTEL CONNECTION NO. [protected] AVD I GOT THE REQUEST NO. 686255 & WAS TOLD THAT SOMEBODY WILL CONTACT WITHIN 48 HOURS BUT THERE WAS NOT ANY RESPONSE FROM UR SIDE AND I AGAIN CALLED UP ON 12TH SEPTEMBER AGAIN AND WAS AGAIN GIVEN THE REQUEST NO. 1452892 WITH THE SURETY THAT SOMEBODY WILL DEFINITELY CALL BY NEXT DAY BY 11.00AM . BUT AGAIN IT WAS THE SAME AND I CALLED UP AGAIN NEXT DAY AND I TOLD TO TRANSFER THE PHONE TO SOMEONE SENIOR EXECUTIVE TO WHOM I CAN TALK AND THE CALL WAS TRANSFERED TO SOMEONE MS GUNJAN WHO WAS FLOOR MANAGER AT THAT TIME AND SHE PROMISED ME THAT SHE WILL CALL ME BACK AFTER LOOKING INTO THE MATTER WITHIN HALF AN HOUR BUT I THINK SHE WAS SO BUSY THAT SHE DIDN'T EVEN BOTHERED TO GIVE A CALL BACK . I THINK U PEOPLE ARE SO MUCH OVERLOADED THAT U DON'T REQUIRE ANY BUSINESS ANY MORE. AFTER THAT I CALLED UP AGAIN AFTER 2 HOURS AND WAS TOLD THAT GUNJAN HAS LEFT FOR THE DAY AND SOMEONE CHETNA WAS ON LINE AGAIN GIVING SURETY FOR CALLING ME BACK. NOW IT IS 14TH SEPT 10.20PM AND I HAVE NOT RCD ANY CALL AS YET. I M SO MUCH DISGUSTED WITH THE BEHAVIOUR OF YOUR PEOPLE . I THINK THAT NOW EVERYTHING IS CHANGED LIKE EARLIER IT WAS SAID THAT CUSTOMER IS GOD BUT NOW WE SHOULD SAY THAT AIRTEL IS GOD . REALLY I M HAVING ATLEAST 7-8 CONNECTIONS OF AIRTEL IN MY HOME AND I WANT TO SURRENDER ALL OF UR CONNECTIONS. AND BSNL IS FAR FAR BETTER THAN U PEOPLE.
RITESH MALIK
PANKAJ MALIK
Its really sad to hear your situation. I thought Airtel was cheating and stealing money from our accounts using technology. But now from your case its shocking to hear that their employees have gone to the extent of even stealing things from their customer's places! Do register a police complaint and also send emails to the chairman and CEO of Airtel about their employee's behavior. Don't delay in filing a police complaint.
bill payment issue
II was having a postpaid connection of airtel (Airtel Number) [protected] from last 2-2.5 years and have been making a regular payment online through internet
I carried the number with me when I went abroad and made a payment of my transaction in Nov 2007 after which I did not made any payments as I did not receive any bills.
I changed the address and gave the contact number of my family for any issue/concern when suddenly I heard that a lady named “Simran” from airtel is calling them and harassing them continuously
I talked to the lady from USA couple of times and asked her to first open my online account so that I can make an early payment but she said it is closed and she cannot, then I asked her to send the copy of my bill at my email id for verification. Similarly I had a talk with the customer care representative While I was talking with the lady named "Simran" from airtel customer care service and was dealing with the issues through email with someone name 'Anil Kohli" from airtel(mail id [protected]@rediffmail.com) my parents panicky informed me that some lawyer has called up and had asked them to made a payment as some case has been filed against me at teeashazari court in delhi and there will be lot of issues if I don't make the payment. My parents hurriedly made a payment of [protected](Bill amount)+1300(lawyer fee))
Can somebody from airtel tell me as why these happened when I was trying to make a payment, I did not got the chance to verify the details before which my parents had to forcefully made a payment and why I had to pay the fee for the lawyer when I was not escaping from making a payment How can I make a payment if don't receive the bill I don't validate it.
This is sheer harassment since I am not in India and airtel guys were harassing my parents those who don't know actually what happened.
I want someone from airtel to reply or otherwise I will take the case to consumer court for mental harassment and forcefully issuing a case against me and taking the money
telephone not working
My telephone (No. 4021131) is not working for the past 3 days. No dial tone is heard. I could neither make nor receive any calls. Kindly arrange to rectify the problem.
Thank you.
very sad, and anoying to say that despite of several complaints, my phone is not working for atleast two weeks only, i ve a connection with unlimited net acesss, and a free calling facility of rs. 100. FROM last one week im complaining the airtell coustomer senter on 121, they assusers me but dont takes any action, my net is working ok. my no is( 044-[protected]) .but as a good coustomer r.aravindan ok, kindly see to it as soon as possible.
very sad, and anoying to say that despite of several complaints, my phone is not working for atleast four months, i ve a connection with unlimited net acesss, and a free calling facility of rs. 100. FROM last four months im complaining the airtell coustomer senter on 121, they assusers me but dont takes any action, my net is working ok. my no is( [protected]) .but as a good coustomer i am paying the full amout of bill regularly, kindly see to it as soon as possible.
connection delayed by 2 weeks
I had applied for a Broadband connection (Application No.BA0091708) on 19.Apr.08 through one of your Sales Officers (Sameer Hipparagi - [protected]), but till today I have no update from your end.
Am extremely displeased with Airtel services and wish I had not approached you for a conenction. I was promised to have the connection up in 5 days but no word from your end, until the 7th Day I had to call Sameer and tell him not to process the application further as Airtel could not keep up their promised.
I have however given time for the connection installation by 29th EOD, but still no intimation from Sameer. Kindly look into the matter immediately and update me.
cancellation of mca facility
I possess a prepaid connection taken on my mother's name. I have been using it for the past two year. I had subscribed for hello tunes and picture messages. About three months ago I had unsubscribed for picture messages. Then about 25 days back i started getting the picture messages again.
I tired contacting 121 their customer care number but no response as it is automated and takes too much of time. I called a post paid customer care executive who was not helpful either and only told me to get back to 121. On the third inquiry with the post paid customer care executive i was given a number [protected] which no one was picking up. After searching on the internet. I got a toll free number 600 600 for problems related to recharge of prepaid an amount of six bucks was deducted from my prepaid account. I then searched for the email id which was [protected]@airtelindia.com.
I sent them a mail with my grievance and asked them to return my cash which was deducted from my prepaid amount as well return the other amount for prepaid messages as I had unsubscribed for the picture messages and without my assent they had started sending it again. The amount available on my card is over. But the irony is that i do not receive any picture messages and am having a negative balance -16.73 which keeps increasing by 1 daily.
So much for automated systems and so much for customer care. I guess if i recharge i will lose the entire amount only on the negative balance which I do not understand for what it is being deducted.
Beware people!
I'm receiving unwanted telemarketing calls & sms at odd hrs which disturb me a lot.
every time the bill comes it say value add charges so and so i have no value add service beside sms which is there when i ask why are u charging me so much they say i have sms this much sms which i have not done but they make me pay for that i always feel like been cheated in every bill. have no idea what to do because the people who speak on 121 has no idea what ever you ask them they say you have done so much of sms God know how this work.
my land line numnber 4041387 i want to migrate this line into high speed 1 mbps. plan - surf799(1 mbps 10 GB)
My internet bill increases daily by Rs.50 without using it.This is very strange and now my bill amount is more than Rs.4000/- I called airtel customer care to correct the bill, instead of correcting they are saying you are using it.Honestly, I stopped using it when I got unbilled alert saying your unbilled amount is around Rs.2000/-I have no option, but to complaint in TRAI.I had asked airtel to resolve it otherwise will lodge complaint in TRAI.If anybody can help me to resolve this, will be very much appreciated.-Sushilkumar([protected])
Hello, I am Satish Gurram, My complaint number logged with broadband customer care is [protected].
Airtel Broadband sales representatives are doing a fraud business, if the broadband plan is 1100 the sales person have collected 1600 from me and due to no feasibility for providing the connection to my home then I requested for refund of amount.
I got only 1100 refund then i called many times to customer care but no correct response.
My question is who is responsible for another 500. i have escalated and i have given the sales person name and number but no action and resolution for this.
please resolve my issue and instruct your sales persons to do these type of fraud things.
Sales person name and number is Dinesh-[protected]
please contact me in below number
Satish gurram- [protected]
Email: g.satish08@gmail.com
hi Dear !
Airtel is a rotten company.. & its doomed ... They have, without my approval, gave me a GITA7 service on my cell_[protected]_ & despite my sms's & even e-mails, they keep on deducting Rs 7 from my balance every week & send me some sms's...their site DOES NOT HAVE ANY MAIL_ID & NOT any contact/customer care is that ios working & you are charged for everything... the lone customer cannot go to courts all the time & the company is busy gettin its coffers filled day. & nnight... ! I am sure no people from airtel can act even on these sites' complaints... I am nt sure, what the TRAI is doing ?
_Daya Shankar Prasad
[protected]
dayaprasad06@gmail.com
Patna, BIHAR, INDIA
Dear sir/madam,
my mobile no : [protected], airtel is a branded communication network in india, but those who are working in ANDHRA PRADESH customer care & nodal desk, they are really uneducated & rude response & they are disturbing by sending sms more than 50 sms perday, if any customer had interaction with them.
I am one of the aitel customer .I gave the complaint to mathikere outlet of perpaid connection of incoming is not coming,
and ask them what the problem of my connection there are telling come aftron, are tommorrrow, and i starting fighting with them
no ressponse from them, This is horrible expreience from mathi kere outlet is one of the thirdclass people are working there,
Better They must close outlet mathikere.
who are the responsible for this
Betther Airtel Company must close to all over india,
i think vodafone is the best service, and they are good service, But airtel is third class service,
Airtel people are Bogaus people,
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i have activated 3G on my blackberry bold but not get recharged then also my balance is reducing .03 after certain interval there is no response from customer care and also my call rates are changed please give response from your side.
HELLO! THIS IS TO BRING TO YOUR KIND NOTICE ABOUNT THE MISGUIDENCE FORM YOUR GALLARY PEOPLE AT VASAI WEST. I W’D LIKE TO INFORM YOU ABOUT THE WRONG CUSTOMER SERIVE PRACTICE FROM YOUR SIDE AOUBT THE CHANGE IN TARRIF PLAN. YOU DON’T HAVE A PROVISION IN YOUR SO CALLED BUSINESS TO INFORM THE CUSTOMER IN ADVANCE ABOUT THE CHANGE OR THE DISCONTINUATION OF ANY TARRIF PLAN. THE PLAN WHICH I WAS USING FROM YOU IS 72 PAISA PER MIN FOR CALLS IN INDIA. HOWEVER, I HAVE BEEN CHARGED RS. 1/MIN FROM 13 APRIL 2012. THIS HAPPENED WITHOUT ANY INFORMATION FROM U. YOU DIDN’T SEND ANY SMS OR EMAIL TO ME. YOUR SO CALLED CUSTOMER EXE. AT YOU VASAI WEST GALLARY ARGUED, THAT THE SMS WAS BEEN SENT TO ME WHICH I DID’T RECEIVE. HAVING ASKED, THEY (MR. FAIZ & THE EXE. SMITA FROM YOU MALAD OFFICE) SAID THAT IT (SMS) MIGHT HAD DROPPED IN THE AIR DUE TO THE NETWORK PROBLEM. THIS WAS A FAKE EXCUSE THEY PUT TO ME. HAVING ASKED ABOUT THE SMS RECORDS WHICH IS SUPPOSED TO SEND FROM YOUR COMPANY TO THE CUSTOMER ABOUT ANY INFORMATION SUCH AS CHANGE IN TARRIF PLAN, YOUR EXECUTIVES REFUSED TO GIVE ANY INFORMATION TO ME. THIS WAS JUST ARROGANCE TOWARDS THE LOYAL CUSTOMER LIKE ME. ALSO, THEY WERE NOT SHOWING ANY RESPECT TO ME. I AND MY HUSBAND WERE DISCUSSING WITH YOUR PEOPLE FOR MORE THAN TWO HOURS, BUT YOUR PEOPLE SHOWED UTMOST INGRATITUDE TOWARDS US. AS YOU DON’T HAVE ANY RECORDS AOUBT THE CUSTOMER’S SMS FROM THE COMPANY AND JUST MINTING OFF MONEY IN THE NAME OF TARRIF CHANGE WHICH I NEVER DID, I W’D SAY YOU ARE CHEATING THE CUSTOMER AND NOTHING ELSE! YOU SHOULD SUPPOSE TO INFORM THE CUSTOMR WHEN YOU START CUTTING OFF THE CUSTOMER’S MONEY UNDER THE NEW TARRIF PLAN WHICH I WAS NOT AWARE OF. I HAVE BEEN CHARGED RS.1 PER MIN FOR CALLS FROM 13 APRIL 2012. YOU FAILED TO TELL ME, THAT WE SHOULD RECHARGE WITH RS. 43 FOR 3 MTHS TO GET THE 72 PAISA PER MIN BENEFIT FOR A CALL(PLANT TILL 13 APR). AND THIS IS JUST A SHEER CHEATING. YOUR ABOVE MENTIONED EXECUTIVES HAVE NO MANNERS TO SOLVE MY PROBLEM, WHICH YOU PEOPLE CREATED. ON ONE SIDE YOUR PEOPLE ATTRIBUTE TO THE BAD NETWORK FOR NOT REACHING THE SMS FOR CHANGE IN TARRIF TO ME. OTHER SIDE YOUR CUST CARE PEOPLE PUT AN AGUMENTS THAT I HAVE BEEN CHARGED RS.1 PER CALL BECAUSE I HAD ACTIVATED ‘DO NOT DISTURB’ AND ‘JOB ALERT’ SERIVCE WHICH I DIDN’T NOT DO. I DID’NT ACTIVATED ANY SINGLE SERVICE ON YOUR NETWORK. THIS IS JUST A SHEER CHEATING. ON THE CONTRARY, YOU HAVE ACTIVATED THEM FROM YOU SIDE AND NOT ME! AND THE FUN PART IS THAT ONE OF YOR PERSON FROM CC MR. KAUSHALENDRA SING SAID THAT YOU HAVE NOT PROVISIONED IN YOU POLICIES TO INFORM THE CUSTOMER ABOUT THE CHARGING HIM/HER UNDER A NEW TARRIF PLAN. ALSO, YOU HAVE NO POLICY TO INFORM ABOUT STOPPING ANY SERVICE. IS THIS THE WAY U DO THE BUSINESS? YOU KEEP BAMBARDING THE PROMOTIONS OF UR PRODUCTS TO US BUT NOT INFORMING THE CUSTOMERS ABOUT THE CHANGE IN SERVICES TOWARDS HIM OR HER. YOUR PEOPLR ARE SHOWING SO MANY DESCREPANCIES IN THEIR KNOWLEDGE ABOUT THE COMPANY POLICIES, PRODUCT SERVICES AND THE CUSTOMER INFORMATIONS. ARE YOU AWARAE OF THAT? I THINK U PEOPLE GONNA MAD! IS THERE ANY GOOD SERIVICE REMAINED AT YOUR DISPOSAL? IS THIS THE CONDITION U CREATE TO DISCUSS THIS ISSUE ON A LEGAR TRACK? YOU SUGGEST?
two sim of same numbers
Hi all,
I got airtel connection on 12th jun 2007
On chosen number with lg 110i mobile with 2 years validity.
I had given this mobile to my friends on birthday.
I dont know how, but when i called on that number somebody else was picking up the phone and when i called customer care they said that its not my number, i really shocked.
How can this be possible to have same number for two different customer,
The validity of my old number is still running and it will xpire in 2009 jun.
What the hell is going on in airtel..
Somebody should do something.
sim not activated even after submitting the documents
Hi,
My mobile no is [protected]. A few days back my sim's service is abard. I submitter ID proff and Address proff documents at Begum pet Airtel office, Hyd more than one week ago. When ever iam speaking to costomer care executives i am alwus hering the same word that it will be activated with in 24hrs. But Its almost more than one week over.
Even i place 2 complaints. The complaint no is- [protected].
Please respond me ASAP
Aruna
[protected]
limited service caption denial of access
0n 25th JUNE 2006 I fell unconscious on account of pulmonary thrombo embolism and was being carried to hyderabad in ambulance. On Maharashtra boundry my mobile stopped working and became dead. It became difficult to contact my relatives in Hyderbad. The phone did not start for one week until implant was deployed in my chest. I would be dead if my relatives on their own rushed to the gate of Apollo Hospital when my friends phoned up on thir own to my relatives. Now any time the phone says limited service only emrgency calls. Which calls are emergency calls in my case does Bharati know ?
data card not working
Dear sir,
I purchased airtel data card from chandigarh, sector 35, chandigarh, that is, pcmca card. My post paid no is [protected]. The total price of data card was rs3570. 00. But, i feel cheated as its almost one month since i purchased this card but it has not worked. Initially, i was sent to r. T sector 32, chandigarh. These people replaced the card & gave old card in return. But each time, its showing sim not inserted, sim becomes inactivated. I have already purchased sim card thrice. Morever, airtel staff at sector 35, chandigarh are totally unprofessional & indifferent. I am fed up with this airtel data card, it has caused lot of agony & loss to me. My address is:
Naresh jandial
H. No 3249 / 2, sector 35 - d,
Chandigarh.
My alternative mob no is [protected].
Looking forward for your intervention.
Thanks & regards,
Naresh jandial
The Customer Service of Airtel Post Paid Card is very poor. The Signals are very low and most of the time the phone is not reachable. The 24 hours customer service is also not to the mark as one has to wait for a minimum of 25 minutes to speak to a Customer Service Executive once you get through the connection. After the long wait, you got to have the patience of listening to all the product advertisements which may not pertain to your query and when you get through the queue after the long wait, the line gets disconnected.
The bills are also not dispatched on time and many a times are dispatched just before the due date, but the line disconnection is not delayed.
If the Customer Service needs to be given more attention and taken on a top priority as Satisfaction to Customers should be our MOTTO.
I have balance rs. 141 for a-2-a calls but airtel number are not connecting
My mobile No. is [protected]. I have Balance Rs. 14.50 and A-2-A call balance Rs. 141. But Airtel Number are not connecting and voice mail say that my active service has finished. In my mobile validity is till to 3 january 2009. Then how can be my active service has finished when i have also balance for other calls which is shown in balance request.
Please send me reason and told me why they are doing that.
Please see this matter and start my mobile phone service
Aditi
[protected]
I MOHD SHAFI HAVE DONE ONLINE RECHARGE WITH CCAVENUE.COM BUT MY AMOUNT (52) IS CREDITED FROM ACCOUNT BUT I UNABLE TO GET BALANCE IN MY ACCOUNT
dear sir
my number is [protected].on 26th Feb '08 i have recharged with Rs.333 paper voucher and that amount also credited to my account but i loss balance automatically.
i was contact in mobile coustmer care and they find problem is in server but problem is not solve...
Airtel
Airtel recharge
dear sir
today on 21/11/08 i have recharged wide ID-05586
for rs.220 by mistake given the no. [protected]
instead of [protected]. please revert the amount
as early as possible.
thanks
sajin
57 azad nagar
udaipur
deduction of amount using shortcuts of airtel live
On 22nd April I had received a short cut through an SMS.
When I selected to see what it actually is, it closed and soon i received another SMS mentioning "Thank you for using Airtel Service" and when i checked my balance, Rs. 50 has been deducted from my account.
When I asked Customer executive they said that I have logged into the airtel live service and downloaded a game.
One of the customer executive argued about this that i have logged into airtel live which I didn't.
If they don't add the deducted amount into my account they will loose a good customer soon who used the service more than an year.
i totaly agree to this complaint. i am also charged around 250 rs for the same. i was told tht i am using airtel live. they r dumb. i am having my free MBs to be used, i have wifi over my house, free internet activated on cel, than also they r giving such [censored] reasons. hate airtel. worst service. juz wanna eat money of people. no good service.!
problem in accessing airtel account in http://www.airtel.in/
Hi,
This is Shiv K Gupta, I’m a customer of airtel mobile and using 3 postpaid mobile connections. I’ve registered each no with http://www.airtel.in to see my bill and for payment, but since last one month I’m not able to login my account.
Even I’ve re-registered many time but again same problem.
I’m attaching here with screen shot of problem.
Error Message is coming: "We are unable to process your request..."
Phone Details:
A/C No-102-[protected]
Cell No- [protected]
Cell No- [protected]
Since activation of postpaid connection, whcich was offered by the executives of Airtel knocking my door, I haven't received any bill (neither hard copy nor soft copy) I have registerred the complain with customer care, I visited the officers at VEGA Centre, (Pune Office) in person, however no bill is posted at my e-mail address. Very disgusting, I am feeling cheated.
Dear sir,
Please provide my airtel post paid mobile
Name-: Manoj tiwari
At/ Santri road
Po/ Banar pal ( Near Asha talkes)
Angul
Mobile no-: [protected]
My Mail id- 0debasis@in.com
mobile billing issue
Hi
This is to inform you that Airtel has tested my patience to the core. The last 4 months were my worst experience with Airtel. I have never seen a customer is neglected in this way. The only person I found helpful to me was Venkatesh who claims to be the most senior person there. His work helped me only for 45 days. After that I was like fish out of water.
First of all I would request Airtel to have good systems, because whenever I call I get a good and unarguable response saying that the system is under up gradation or there is some issue with system. I don’t know what the network engineers are doing there.
Now, my issue is being dragged from last 4 months. My outgoing is stopped at least 3 times a week, I have to call you and the same gets activated within 2 hours. Mine is a business phone and I cannot afford to be with out this for long time.
I was promised many call backs but received only 2 out of 20. Rather off late even Venkatesh was not able to keep his promise as he promised yesterday that my out going and incoming will start within 24 hours. But it has not happened until I have posted this complaint.
Moreover I have to ask my son to solve this issue for me. Since I cannot call Airtel form my land line and pay for the calls which are scheduled to be toll free from a mobile. If I would have called form my land line I would have paid more than what I’m struggling for. He with his busy schedule has to call you and talk about this issue.
With the pain, torture, and harassment which I have got in boon from Airtel I should get waiver of my complete current bill.
If not from my point of view, see this matter in your point of view.
Regards
S.K.Jhaver
pathetic airtel customer service
Inspite of telling to the supervisor that the payment would be made on 19-april-08, my outgoing calls were barred while i was on roaming, i missed out all my important calls becuase even the incoming calls were barred because i was on roaming...i want a callback from Airtel with explanation for the same..ASAP...Inspite of making 25-30 calls to customer service did not resolve my issue, my calls were disconnected, agent put my call on mute and did not speak anything, i was yelling but no one was listening to me, if this is the kind of service Airtel provides i would rather like to change my Service Provider...False Commitment, Non-Trustworty, Pathethic Customer Service, Unmannered Customer Reps, Long Hold time, Calls Disconnect, Hanging up the phone on customers...Shame on you, I want the matter to be escalated and want a callback from Seniour Authority.
This people hardly cares for the customer, i hv never ever got a chance to speak to them but now when i had issue, it was nightmare to tackle with them...it is one of the pathetic customer service i have ever seen i my life...
My phone is Locked and its asking for a PUK code and I cannot get through any of the Airtel Customer service on Phone on [protected]
My customer care service is blocked every time wen i complain.
DER WAS A DEDUCTION OF MORE DEN RS 80 UNNECESSARYLY. I HAVEN'T ACCESS GPRS DEN TO I WAS CHARGED. THIS SHOWS HOW POOR THE AIRREL SERVICE IS.
I HOPE MY PROBLEM WOULD BE SOLVED AND MY MONEY WOULD B RETURNED
21 Aug, 2006
12:00pm
Additional Info For previous Msg
My Cell No [protected]
21 Aug, 2008
12:00 pm
My phone is Locked and its asking for a PUK code and I cannot get through any of the Airtel Customer service on Phone on [protected].
Even if i get through this No After transferring to the Customer service its voicing out that the "No does not exist".
Pls provide me the PUK code on my emil as soon as possible as my phone is locked.
can't call to landline
Dear sir,
I registered complaints (Karaikudi customer) several times as per airtel customer service advise. So far i'm not recived proper feedback from them regarding
1. I couldn't make call to std landline nos very often.
2 i'm not reciving airtel network in chennai district
Pls take action & reply as soon as possible
Thanking you
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They charge a lot of money.I thought tht airtel would work for me and ofcourse it's working but i applied the connection of RS-------550 andu know i have to pay 900 rs for tht usage.Thts terrible...