Airtel review: std facility locked without our intimation 51

Hello,

I have approached airtel for new broadband connection(040-[protected]) on
22-11-2017.A person named Raju([protected]) came to my home and checked the
feasibility of the connection and said that it is possible to give the
connection and collected a sum of Rs.800/- with the required documents and
promised that i would get the connection with in 48 hours.

After 3 days when i contacted him, he said i will get the connection that
day.and this keep on continued till 29-11-2017 and nothing happened.

I raised a complaint with airtel customer care regarding the delay happened
with the reference number 8000048.Nothing happened even after that.

I spoke to Mr Sandeep(Team Leader, [protected]) and Ms. Kala (040-[protected]) who
keep on delaying the process and giving false promises.

when i approached Airtel office (040 - [protected]) Mr.Krishna(Coordinator)
connected my call to Mr Niven Raj(Manager-Sales) and they have confirmed that
it is not possible to give the connection as there is no feasibility with my
building.

Why cant you guys check the same before i applied for the new connection?At the
time of applying you people are betraying/misleading the customer that
connection is possible for my building and after taking the money you are
saying that giving connection is not possible.You people are cheating the
customers.when i asked for the refund Krishna was saying it will take 30
working days to get back my refund.

First thing, You people are cheating the customer by giving false promises.
Secondly, Keep on delaying and dragging the issue with out giving the proper
status even for the service request raised.
Thirdly, When customer is asking for the refund you are asking him to wait for
long time.

With out checking the feasibility, you made a false promise to customer that
giving connection is possible and collected 800/-.Now you people are saying
that there is no feasibility for giving the connection with the building.

I have already invested 300/- for calling you guys every day.
If i am not going to get my refund back, i am going to approach the consumer
court for cheating the customers and disturbing their peace of mind by giving
false promises.

Regards,
Raja Sekhar K

I am extremely fed up with Airtel. 1st you guys told me a shift of connection from Delhi to Gurgaon does not mean a new connection. Asked me to pay my last bill and shifted the connection. If you check my background, I only pay via internet. Hence, if there was an unbilled amount left in the account, I had no way of knowing. I wanted to pay online as I am hardly in town but you guys refused and by the time I came back to India, 1-2 weeks, went to your centre and paid the unbilled amount, I found out my connection had been disconnected. Oh, and the idiot in the call center was as curt as possible in informing me regarding the disconnection.

After my re-connection, problems with the internet started happening. My interned used to work on my phone and my wife's computer but not on mine. I called on the 20th of April (complaint # [protected]) about this and got a call back within sometime (from [protected]) that it has been resolved at the backend. I again received a call in the morning (from [protected]) to let me know that the fault was at the server end. I let her know that the internet was working fine till yesterday night. When I checked the internet again after that, the same problem was occurring, it was working on my wife's laptop but not in mine. I called customer service, got transferred to the supervisor. He sotred the problem out and it started working. He asked me to log into 192.168.1.1/ and said that he needed to upgrade the formware/firmware or something. He made me go to access management and deactivate something. After that he told me it will take 5-7 minutes. He kept me on hold and after about 5 minuted wanted me to check if the lights on the modem were stabilizing or not. Only the power light was on. He tried a lot of things, made me unplug the wires from the modem, had me restart it a few times and then gave up. He filed a complaint (# [protected]) and told me that there is a problem at the server level and a technician will come within 5pm and sort it out. The technician came and declared that my modem has died and that I needed to purchase a new modem. He told me that he gives a damn if the techincal support guy was at fault or not, it was my modem and my problem. He was wearing an Alkatel ICARD hanger and the name is Bharat Lal.

Namaste Aniruddhagr,

This is to inform you that your concern listed on 21 April 2017 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I received a call from Airtel ([protected]) today parroting the same thing that we cannot do anything about modems. Please try to understand, if I pay 19-20 thousand a year on my internet connection, I will have no problems buying a new modem worth 2-3 thousand. The question is not of money, it is of principles. If you do not take responsibility, then please add a warning message in your technical support line (198) that any issues arising due to the ineptitude or negligence of the technical support person will not be the responsibility of Airtel. Your person tried doing something to the access management of my modem and it conked off. My modem and internet connection was working fine till 12:10pm on the 21st and the modem conked off during the call with the technical support person 10 minuted into the call. He accepted that there was a problem which was was caused at his end, not my hardware or the software related to it.

I want an answer.

Namaste Aniruddhagr,

Further to our discussion dated 21 April 2017, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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I received a call from you guys yesterday and was really surprised at the professionalism shown. Good to know that at least one of Airtel's divisions understand the value of customers. Thanks.

I am happy to state that this issue has been resolved yesterday.

Namaste Aniruddhagr,

Thanks for the update; we value your association with airtel. Do let us know if we could be of any further assistance.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I have take a broad band connection on [protected]. Rs 649. 00 plan. I want to change the plan to rs. 999. 00. For that plan they are giving cordless phone instrument free. So kindly change my plan and also arrange for free instrument. From 23 dec to jan 5th the bill amount is rs 435. I feel it is too hike.
Kindly do the needfull.

Regards
R manikandan

Dear Mani,

This is with reference to your post dated 08 January 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.presence@in.airtel.com

Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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Dear Mani,

This is with reference to your post dated 08 Jan. 2017. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.presence@airtel.com

Regards,
Sandeep Kumar
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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