AKKO’s earns a 1.0-star rating from 10 reviews, showing that the majority of policyholders are dissatisfied with insurance coverage.
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You have been warned about these Scsmmers
DISHONEST GREEDY CORPORATION! of epic per portion. I paid my monthly ransom to these thieves and then when I was robbed AKKO told me I never uploaded the required photographs when I established my account and then they changed their story to the photos were received after the loss. I logged on to my mobile app with AKKO and retrieved all the information reflecting they r lying. So I'm going to give u the bottom line this company makes their money purely from scamming peoples monthly premiums and they Do not pay claims. The positive reviews left about the company are solicited or from friends. I am going to start a class action against Akko if anyone has had problems with Akko please contact me at gar1 at usa .com Maybe Jared Brier the CEO would know why Akko has no working phones and they don't return messages when it's claim related
Recommendation: If you need to file a claim after a loss they simply victimize you again and to think you paid money for a Service u will never get. Your money would be better spent flushing it down the toilet bowl
AKKO is the worst when it comes to customer service
AKKO is the worst when it comes to customer service. It took them a whole 10 days to reject my claim, accusing me of lying. But I swear, everything I said was legit. Now, I'm stuck trying to figure out what to do because I paid for a service that they suddenly refuse to give me, all while tarnishing my reputation. Dealing with this company has been harder than filing a car insurance claim. And to top it off, there's no way to reach them by phone. Seriously, stay away from this company if you value your sanity.
AKKO Complaints 8
The policy of AKKO is confusing and conflicting
The policy of AKKO is confusing and conflicting. I submitted a claim for my desktop, but I received an email (attached) stating that my claim is closed because the policy does not include mechanical or electrical problems. When I checked the links provided regarding the policy, it mentioned that coverage begins within a day. However, the next paragraph states that there is a 30-day waiting period for accidental damages, theft, or lost phones. None of these categories apply to my desktop, which is a mechanical issue.
I've been trying to get in touch with this company many times, but it's really hard
I've been trying to get in touch with this company many times, but it's really hard. When I try to log in, it doesn't recognize me. I even received a passcode, but it doesn't recognize the passcode they sent. A few months ago, I managed to contact someone who said they would cancel my account and refund my payments. However, I just realized that they are still charging me, and they have been doing so for months. Today, when I messaged a bot about this issue, they told me to fill out a cancellation form. I've already done that in the past, but it didn't have any effect.
I cancel the membership and this company still charged me the next day
I cancel the membership and this company still charged me the next day. I need my money back because when I filed a claim, they did not want to honor it. I called a few times and sent messages, and I did not get an answer. The only answer I got was when I canceled the insurance. They are a fraudulent company, and I want the money for the whole year I was paying for. It's about $165 for about 11 months. I am sending you a copy of the message I sent to AKKO on the 21st. I want a full refund of my money for the whole year.
Is AKKO Legit?
AKKO earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for AKKO. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Getakko.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Getakko.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a getakko.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Several positive reviews for AKKO have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While AKKO has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- AKKO protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to AKKO has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- Keywords related to scams and fraud were identified in our analysis of AKKO website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.
I made a claim 'cause my stuff got stolen and it was covered by my policy
I made a claim 'cause my stuff got stolen and it was covered by my policy. The company made me report it to the police, which I did and sent it in. Then they wanted me to give them a video of the whole thing happening at the place where it got stolen. But the place said they didn't have any video. I told the insurance company and they asked for a letter from the place. But the place said no 'cause they were scared of getting blamed. I told the insurance company and they said they can't cover the claim 'cause there's no evidence of a break-in or forced entry. But they did give me a one month credit on my bill as a nice gesture.
I contacted Akko because there was a power surge in my home due to a hurricane that hit my state
I contacted Akko because there was a power surge in my home due to a hurricane that hit my state. The storm didn't directly impact my location, but the entire state was under a hurricane watch, and we experienced heavy rains and winds. I lost power during the storm and when it was restored the next day, my electronic devices wouldn't turn on. At first, they told me they don't cover items damaged by natural disasters. I explained that this wasn't a direct issue from a natural disaster and that the storm hit hundreds of miles away from me, causing residual effects where I am. They then sent me a link to a page on their own site that mentioned they cover damages caused by natural disasters. However, when I checked the next day, they had changed the page and removed that information. I don't appreciate feeling scammed and taken advantage of, and it seems clear that this is the case. There are still areas on their site that claim they cover items damaged by natural disasters. I provided all the necessary pictures of my devices, serial numbers, and other requested information according to their guidelines.
I used to be a big fan of Akko and convinced over 30 of my colleagues to switch to them
I used to be a big fan of Akko and convinced over 30 of my colleagues to switch to them. They seemed great until I actually needed their help. During midterms, I had to carry my tablet, laptop, and phone everywhere. Thankfully, my laptop was in the car when something unfortunate happened. I took my time getting out of the car and placed my tablet and phone on top of it to organize myself. Unfortunately, someone robbed me and took my bag along with my phone.
I was really upset, but I remembered that Akko had been reliable in the past. They had processed my previous phone claim within 24 hours. Since I needed a code sent to my phone to log into my online exams, I couldn't proceed without it. I expressed my concern about time in my emails to Akko, but it seemed like they did the opposite and ignored me. They passed me around to four different people and doubted my situation. Their website claims that most claims are resolved within 24 hours, but theft might take longer. Well, it has been nine times that (9 days) and they are currently ignoring me.
I pay them $15 every month to insure just two items, while other customers with fifteen items are taken care of immediately. I feel like they are singling me out and deliberately ignoring me. Clearly, they are nowhere near their promised 24-hour response time.
getakko.com is supposed to be an insurance company, but let me tell you, it's anything but simple
getakko.com is supposed to be an insurance company, but let me tell you, it's anything but simple. I've been dealing with them for 28 years and it's been a never-ending cycle of frustration. I honestly don't think getakko.com should even exist. I have a strong feeling that whoever started this company just took the money and ran after a funding round a few years ago. Their customer support is inadequate, and when I do manage to speak with someone, they either find it amusing or they're argumentative. I may not be a business owner, but my experience with getakko.com feels like a bait and switch.
Let me give you an example. I own a pretty expensive OLED TV from ***, and on their website, they clearly state the steps to get coverage for the device. Nowhere does it mention that you need to have the TV powered on with the serial number visible. I don't even understand how that's possible since the serial number is on the back of the TV. Other devices like phones and computers have accessible serial numbers, but not the TV.
When I filed a claim over a month ago to get my TV fixed, they didn't even realize that I had uploaded pictures and videos to their own website. I had to remind them three times. And now, they're just making up excuses to avoid following their own policies regarding repairs or replacements for my TV. I followed all the instructions and did everything I was supposed to, but they seem to know less about me than I know about them.
Honestly, I believe getakko.com scammed investors, set up a fake insurance company, and disappeared with the money. People like me are left dealing with their lack of integrity and broken promises of "insurance" or "coverage." This goes beyond a simple TV repair or replacement. Based on what I've experienced, I don't think getakko.com should exist at all. It's like a never-ending loop of LLCs, people, and nonexistent individuals. Save yourself the trouble and don't get akko.
I've been paying for their insurance service for my devices
I've been paying for their insurance service for my devices. I had an incident while on vacation and my devices got damaged. I filed a claim for my TV about 10 days after the incident. I also filed a claim for my other devices that were damaged while on vacation around February 22nd. Since then, I've been called a dishonest person and a scammer. I've been discriminated against and put under a lot of stress because of this. My doctor even said that the stress could make me sicker. They keep denying my claim and don't even read or understand what I wrote. I clearly stated that the incident happened on the 1st or 2nd of February, and I didn't file the claim until the 19th. But they insist that the TV was damaged before the claim day and refuse to help me. They ignore me and cut me off. So I started emailing the business every day to harass them. They asked for receipts and information, and I did everything they asked. But then they said, "Oh no, sorry, you can't take your device to a repair shop without telling us." I was like, "It's been over 2 months and you haven't done anything to assist or help me." So I tried getting it repaired myself and was quoted $600 plus storage fees because it had been over 30 days. I told the AKKO agent about this, and they told me I can't do anything until they give permission. Then a manager emailed me and said they're not going to help me or honor my claim because they say I didn't inform them and that I'm giving false information. But they're the ones not reading my emails correctly and already judging and defaming my character. I've repeated myself over and over and sent them screenshots of conversations, but they still deny my claim. Their ads say "no documents, unlimited claims, 24 to 48 hours," but they didn't respond to my claim for over 39 days. I had to email them five more times just to get a response. I've read reviews and I'm not the only one paying for their service and not getting it honored. Instead, they ignore us or come up with excuses and demands. So please help me and my family replace our devices. Thank you. Add screenshots. Lies, lies.
About AKKO
One of the key features that sets AKKO apart is its user-friendly interface. The platform is designed to be intuitive and easy to navigate, ensuring that users can quickly access the services they need without any hassle. Whether you are a beginner or an experienced user, AKKO caters to all levels of expertise, making it accessible to a diverse range of individuals.
AKKO offers a comprehensive suite of services that cover various aspects of its users' needs. From web design and development to digital marketing and branding, AKKO provides a one-stop solution for businesses and individuals looking to establish a strong online presence. The platform boasts a team of highly skilled professionals who are experts in their respective fields, ensuring that users receive top-notch services that meet their specific requirements.
What truly sets AKKO apart is its commitment to customer satisfaction. The platform goes above and beyond to ensure that users are not only provided with high-quality services but also receive exceptional customer support. AKKO understands the importance of addressing user concerns promptly and effectively, and their dedicated support team is always ready to assist users with any queries or issues they may have.
Furthermore, AKKO prides itself on its transparency and reliability. The platform maintains a high level of professionalism and integrity in all its dealings, ensuring that users can trust the services they receive. AKKO values its users' trust and strives to build long-term relationships based on mutual respect and satisfaction.
In summary, AKKO is a highly reputable platform that offers a wide range of services to cater to the diverse needs of its users. With its user-friendly interface, comprehensive suite of services, exceptional customer support, and commitment to transparency and reliability, AKKO stands out as a trusted provider in the industry. Whether you are a business owner looking to enhance your online presence or an individual seeking professional services, AKKO is the go-to platform that can meet your needs with confidence.
Overview of AKKO complaint handling
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AKKO Contacts
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AKKO phone numbers+1 (415) 523-9233+1 (415) 523-9233Click up if you have successfully reached AKKO by calling +1 (415) 523-9233 phone number 0 0 users reported that they have successfully reached AKKO by calling +1 (415) 523-9233 phone number Click down if you have unsuccessfully reached AKKO by calling +1 (415) 523-9233 phone number 0 0 users reported that they have UNsuccessfully reached AKKO by calling +1 (415) 523-9233 phone number
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AKKO emailscontact@getakko.com85%Confidence score: 85%Supportbilling@getakko.com85%Confidence score: 85%Financepartners@getakko.com81%Confidence score: 81%business@getakko.com79%Confidence score: 79%pr@getakko.com78%Confidence score: 78%Communicationclaims@getakko.com77%Confidence score: 77%support@getakko.com60%Confidence score: 60%Support
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AKKO address95 3rd St Fl 2, San Francisco, California, 94103-3103, United States
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AKKO social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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