Al Futtaim Group review: orient insurance 14

Greetings,

I write to you on an intent that you may able to have a glimpse on some of the actions that your agents have done to us.

On November 2012, Seetha Agnes an Orient agent have lured me of an insurance called Orient Triplus wherein she promised that:

• Upon maturity of 6 yrs I will get rest of the total money that I have deposited (less endowment payment received in 2nd & 4th yr) plus a profit on that plan which depends on ORIENTs earnings.

• During the period of my plan, I am also entitled of an insurance wherein the calculations is based on my age which she calls the total sum assured mentioned in the plan and that if anything unpleasant things which will happen to me; I or my family can avail of that amount.

With those promises I immediately avail of that plan, and so with some of my friends.

The following year, Seetha was terminated (if it is regarding with misleading issues that she have done; that I don't know) and Ranier Prado was then introduced to me to assist me with my plan. He have also seconded the same promise as what Seetha did, Raniers assurance along with his calculations that I will be getting more or less than AED 10, 000 as a profit have convinced me to continue Arnold's plan in 2016 as Arnold is in need of money during that time and could not pay for his policy.

To my surprise in Nov 2018 upon receiving a maturity payment letter from Orient, I found out that all of the assurance these 2 agents have said are just lies just for the sake of getting sales and benefits. That instead of getting the total amount of my deposited money after maturity plus the earned profit as they have said is just the opposite coz summary shows that I will be losing AED 17, 900. I have raised the issue to Orients assistant VP Shaju Chacku but has just been neglected as they again did the same calculation recently on my other plan under Arnolds policy which I will be losing AED 9, 460.

Having all these made known unto you on what your 2 agents have done to us with proof documents attached, could you please help us find a way that we could at least get our money back as it is not just that we are ought to lose such a huge amount only because of the misleading that these 2 agents have done. And if the Orient Management have discovered long time back the fraud issues that Seetha have done, then isn't it fair that corrections of her wrong conducts should also be extended to those whom she have done wrong and not only of her getting terminated.

Looking forward for your favorable response on this.

Regards,
Ian Infante

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