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We purchased a nissan micra from al futtaim automall in deira. While purchasing, we provided all details about how this purchase was for a relative who resides in fujeirah. We wanted to make this clear incase any insurance or service related hurdles might appear later. We had to visit the automall a few times until the car was delivered, the visit were of no use anyways. During these visits also, we were misguided on the timelines to deliver the car to us. We were also informed that the second key would be given to us after a week, infact would be sent to the actual owner of the car in fujeirah.
The rep asked us to call him to get the service centre number after 1 month of using the car. We waited until a month, started calling him. He would not answer our call, finally we called him from the landline, which he answered and gave us a tollfree number to call to get the address of the service centre. We said ok, we will try this too. When we called the toll free, we were informed there is no service centre for al futtaim in fujeirah and we ll have to get the car to sharjah or dubai. This is not feasible and does not make sense. When he inquired about the second key, we were told to wait. Then again misguided that the key is in the automall and we can collect it. As instructed we called before we visited again, but the rep did not answer. We then visited the automall anyway and found out that the key is not there.
We spoke to the customer care and we were informed around 3-4 days later that there is no second key at all. If we want a second key, we will need to bring the car to the automall and get it made.
We are still being told that al futtaim has no tie up with the service centres in fujeirah. So we are now stuck with 2 issues for which we have no received any positive response. Their service is really bad. I do not feel like believing anything they say. They seem have no interest in keeping up with customer service once the car has been purchased. We decided to buy it from al futtaim due to its reputation, but they have disappointed us. I would not recommend this place at all to anyone.
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Automall service staff is not at all professional. I had left the car for service 5 days back. I have been calling rhem endlessly to get my car back. No body responds.
The car had issues with the breaks. I hd informed the sales agent on the same. He said u can go the the service cennter and they will fix it. Now rhey have been keeping the car for 5 days now. Saying tey hv to take approval fof the warantee to civer rhe cost of repairing the breaks.
The car is done only 25k kms. I drove for 5k kms tey suspect i hv spoilt the breaks in 5k kms.
I had similar experience with them, they told me about the second key was missing only after signing all the papers and paying the money, after that the sales person said it will take a few hours to get the second key done, however when I went to the service center they said I have to leave the car for three days, and it took a month to get the key from the company, I had to rent a car because they refused to provide courtesy car to me although it was their mistake, when i complained to the sales manager he defended his sales rep and refused to admit his mistake, and he was really rude to me.
The car itself had many issues despite it was certified I had to replace the break pads and the four tiers after three month only, beside issues in the engine mount fixed twice now and they refuse to replace.
I wouldn't recommend buying from Futtaim Automall.
Even we are experiencing the same problem..gave the advance 3 weeks back saying the car is ready to deliver after minor modifications...then it took around 1 week to get approval for modification, 4-5 days for modifications and after that only we got to see the car...then it took another 4-5 days for registration...today we were supposes to get the car delivered...till morng the rep said its ready to deliver and we can go any time to collect...now by the end of the day he is saying they have noticed some leakage so need another 6 days for checking..within that time he will deliver...till the registration of the car they were very interested...they were saying once the reg is done next day we can drive away...dont know whats really happening in that showroom...and that rep never attend the calls also...anyways it was a bad bad decision by us...Pls dont go to them for cars...we already regret before getting the car...
I bought a car in the month of July 2018 (Hyundai) and was informed that the car is under warranty. From the 1st week of buying the car, I am facing some or the other issue and issues are being resolved sometimes under warranty and once I had to pay to change the spark plug and throttle body cleaning. After paying for that the problem was not solved and some more issue was diagnosed and Engine mounting, gear mounting, shock absorbers were replaced. Today I got a call that the main issue which was informed to be solved after spark plug changes still exist and there would be an expense of more than 3000 AED which is not covered under warranty and they will do step by step, so first I need to give them an approval for 610 AED + taxes which I am not comfortable with . I bought a car from al Futtaim and since them one there is some issues going. I raised a complaint through customer service but till now no response from anywhere.
I purchased the Car Infiniti QX60 2016 from Automall festival city branch in Jan 2019. Even from the start, my experience with their service was very bad. They delivered the car late from which they promised. They gave me the warranty of 20km or 1 year and they didn't let me an independent checkup before buying the car or even after I pay the token saying that everything is fine. We have checked the completely and it's maintained by our service center so we don't need to worry about anything. I was facing some issues so I went to Infiniti service center to do the independent checkup and came to know that there are many issues with my car and it gonna cost me Approx. AED 10, 000
Below are the Problems:
- Rear Brake pad (Can't be gone within 10k millage if have need replaced at the time of sale)
- Engine Mounting
- Leakage of Transmission oil
- Suspension issue in front Stabilizer Link and Lower Arm (Also Axel Seal and Boot have gone because of it)
- Intake Manifold Gasket leakage
I went back to show this to Automall showroom. Our sales agent told me that you need to visit their service center and inform this and they will fix your issues as your car in under warranty. I visited their service center but their attitude was very bad and they were not willing to help at all. Saying that most of these issues are not covered under our warranty and also you need to pay additional money to us for your car inspection and checkup to see if these issues which (Infiniti service center point out in their report) are true of not. I was so bad, even I told the lady over there that you can see the leakage even if you just lift the car. I showed her the pictures sent to me by Infiniti service center along with the report but she wasn't willing to help. I would not recommend buying a pre-owned car from Automall.
I had very bad experience with Al Ain service, I put my car to fix some part and my radio and CD was in good condition and later on I received call from service center to inform me the car radio and CD not working.
When I put my car I am sure both was working and this issues happened after I put my car in service center.
Also unfortunately I had very bad experience with call enter, I called al futtiam customer service more than four times and each time I have i tell the story and they give me promised to solve my problem but unfortunately no respond and no follow up.
Honestly this time its very bad experience with Al Futtaim toyota and I will never come back again with toyota for maintenance or even to pay car from them.
I had taken my car for service and received it with two scratches which they are saying was not them. This was not highlighted on the sheet when we inspected the car at delivery time. Subsequently the issue is not resolved. They have tried to polish the scratch and now I have two different colour tones on my door as only the scratched area was polished.
They claim it was not them however I can guarantee it was not there prior to giving the car for service. If it was there it would have been highlighted in the car inspection.
Also after receiving the car they have not even updated the service manual.
I am extremely disappointed with how this case has been handled or rather the lack of being handled.
Waiting for someone from higher management to contact me with a solution hopefully.
I've been to Alfuttaim festival city branch on 17-May 2022 and dropped the downpayment AED 2279, Applied for Auto loan from bank and it went rejected unfortunately. Then I went back to festival city branch on 17-May 2022 to drop the papers to get my money back. They informed me it will take 10 - 15 days and I followed up with them after 20 days they gave me excuses and It's been 30 days for today I still didn't get my money back. I made the 3 major complaints and they told me they will get back to soon but seems to be their soon will never come.
I feel so disappointed and upset about their customer service, I never trust Alfuttaim Festival city branch again and I definitely share my horrible experience all my friends.
Never recommend Alfuttaim festival city branch for any one.
I am Shabbir Saheb . I booked Toyoto Cross gray top end in february of 2022 and paid AED 2000 as token amount for top end gray color . Mr. Mohammed Altaf is the Sales Executive . Last part of July I got the call from Mr. Shahid that my vehicle already shiped and will be here within couple of days and informed me to submit the required paper for loan .I submitted required paper . On enquire after one or two days I got the reply that due to age bank can't process for 5 year and they can consider for two years. I agreed for two year and informed Mr. Shahid that I will arrange the insurance outside. I contacted My insurance broker to do the insurance. He contacted Mr. Shahid to get the chasis number. But Shahid informed to him that vehicle was sold to other . I really shocked . How can they sell the vehicle to other without informing us. Even at the time of booking I had informed to Mr. Altaf that I can buy the vehicle in cash and even I prepared for that . I visited the show room of dubai festival city and met the show room manger and raised the complaint . He also shocked and request me to wait for 12 hours . But sorry to state that I did not get any call from him or from show room. Now I required justification and need to know how can they sell the vehicle to other reserved to me with out infoming . Please update and required justice
my Number [protected]
name : shabbir saheb
I Bought a Toyota Corolla 2018 from al futtaim toyota showroom ,with in 40 days i went 4 times to toyota serve centre ,i already requested to return the car and give my money back , i did the request on 9nth August,till now now body calls me from the management side , everyday i am call the costumer relation department they keep saying the case is under investigation,
I bought a Nissan patrol 2019, and imagine the rims are fake , and the car vibrates over any speed,
Since the sales got their money from the bank , they stopped answering me , and it’s all about lies , no answers and no information , the only solution is for you to go to the costumers rights
I bought brand new corolla 202, taking car from showroom engine start jerking, i ignored after 600 mileage it increased more i went to service center i experienced very poor customer service they said you need to leave the car for 1 week, it shocked how the new car they not check properly what the mechanics are doing very disappointed
I bought a car last month (24 August 2022) MG5 2020. The sales consultant lied about every single thing. At first, we booked Hyundai Veloster. very next day the consultant said it was already booked by any other client. After that, she gives us the option of MG 5 black for 35k AED. I asked her to let us see the car she said it's in the garage right now and in 1 week the car will be at the auto mall. we waited for almost 15-19 days just to see the car. Meanwhile, the mortgage got approved. she asked to deposit the remaining advance. I did the same. when the car came out the color was blue and the price increased to 40K AED.
The car was good so I compromise on color and price that was my biggest mistake I trusted her words. After the documentation and mulkia have been done.
I went to receive the car. The tinting was 30% when I ask her for 50%. The car window rubber was melted and the car was looking very Old.
She said she has already ordered the rubbers and that within 2-3 days we will receive a call from the workshop. I understand it with a very bad heart.
As per the policy we had 6 days to drive the car and exchange it if we face any mechanical issues. I informed her about the issues and she did not respond back. after many follow ups she booked an appointment at the workshop last Saturday 10-09-2022. when we asked to fix the window rubbers she start yelling at me and stepping back from her given words. Nevertheless, The car is still not fixed.
She became so rude and unprofessional with us. and start acting like she does not care if we will rise a complaint about her.
that was very disrespectful and disappointing. I came to Al Futtaim because I thought it was a brand that will have good customer service and client-friendly policies.
It's not about Al Futtaim bad policies, it's about that person who is representing it by wearing its uniform his/her bad attitude, false commitments, and neglect. I am very disappointed. I am not going to refer Al Futtaim to my knowns.
I humbly request, please just for the sake of your sale do not lie to a client. It's hard-earn money.
Thank you!
I had such a great experience with Excellence Al Futtaim festival Center show room ! Everyone there made us feel so comfortable. especially Mr. Ahmad Elsayed and Mr. Anas ! It was THE best experience we have ever had in buying a car! My experience was great at this dealership. Thank you all, Ahmed, and Anas, as well as all al Futtaim team for all your kind help.
MHD Jamal