Aldo
Reviews and Complaints

I visited Aldo outlet at Infinity Mall (Malad), Mumbai, India. I was looking for some accessories. As soon as I entered the store, I asked the person there if I could click a picture of the accesories for personal use. He gave the permission. Finally I found something of interest and clicked a picture. Suddenly a man in suit( manager) came up to me and in an extremely rude tone asked me if I clicke a picture. I said yes. In further rude tone he asked me if i had taken persmission to which I said yes and showed him the person who gave me the permission. He then arrogantly walked away without even apologising as his tone was way too rude. Later the other person came up to me and requested me not to take pictures which was fine with me. This experience was so rude and negative that I left the shop immediately after.
I was wondering if the managers are not taught any etiquettes about talking to customers. I felt they should be given training of first communicating with their juniors and only then approaching the customers. Also a bit of polite tone would be appreciated.

Today Evening I bought Shoes & Sleepers on sale. I thought I should go for another pair of shoes instead of Slippers. I went back to Aldo, Select Citywalk Saket, Delhi, India to exchange the sleepers with new pair of shoes.

I was back in the store within 15 minutes & requested the manager to exchange the slippers with New Pair of shoes, he bluntly said no. The Manager is not even hospitable while interacting and seems too rude. Can anyone help me to get this exchange. Please contact me @ [protected] or [protected]@gmail.com

I visited Aldo- Dolmen Mall Clifton, Karachi and picked a shoe. I requestd for the fresh pair as one piece (left side) was dull in color and shinning due to unknown reasons but that was the last piece available at the store.
I did not take interest in buying the shoe for Rs: 16291( PKR) with a defect in colour so the floor manager convinced me and insisted to buy the shoe. I told him I would come back with my sibling or mother and then would decide whether I should buy it or not but the floor manager convinced me to purchase it and committed if your brother or sibling or any family member is not satisfied with the show. I will get this back. Same thing happened and I visited store for other shoe as I needed it for my brother's ring ceremony held in the next week but could not find anything at Aldo. I then requested them to refund me as committed becuase I was not buying the shoe at first. They said please keep your shoe and receipt with us and we will contact head office for the same and will deposit the money back to your account. I have been calling them multiple times again and again but there is no response. The manager named as ‘Narmen' blocked my contact number and now I am unable to reach them.
I live in Sukkur and the store is located in Karachi. It's 8hours away from Sukkur.
I never expected a well known brand like Aldo to treat the customers in this way. I an really very disappointed with the behaviour.
Kindly do the needful in this case.

The details of purchase are:
Purchase date: 08/06/2018
The receipt copy is attached.

Regards,
Vinkash Kumar

I purchased a bag for my daughter on 15-07-2018 from ALDO store NOIDA, Mall of Indian.
After 30 mins we went back to the store for exchange which mr. gajinder or Rajinder who was the manager at the store not only refused to exchange the bag but was very impolite.

They didn't mention about the exchange nor it was mentioned on the bill.

When we mentioned this he replied "kya proof hai apke pass, next time bill main likh denge"
We don't expect such replies from a manger
He also said" jao jakke ek ek staff se puchlo exchange nahi hai" that was so humiliating, plus the grooming and the slang was also not good. He wasn't comfortable with English language.

After such a coversation I cannot smile back at the man and obviously we'll be angry because our money is invested. He replies back "aapko tamiz nahi hai and he was extremely egoistic"

We understand that it's very difficult for a person to deal with so many customers.
But he could have politely spoken to us, every other store offers exchange, all brands under major brands do so we didn't understand what was the issue.

Please understand our perspective also.
ALDO is brand its not a street shop but if it doesn't offer exchange then it should either put a sign board or mention it on the bill.

And most importantly please check with this person, cause we have never experienced such behaviour from any brand ever.
We don't care about the exchange but such behaviour is not tolerable.

I went to return a shoe. The shoe was in the wrong box and I had no receipt. I knew this was an issue and asked the sales associate if she could look it up by my card or email and they said no but that I should be able to search Aldo in email to see if I got a digital receipt. I searched and found the receipt handed my phone (wallet) to the supervisor, Kay. She asked me to confirm the card, I told her I couldn't unless she gave me my phone back. Kay then said "you know what i am not going to process your return and I will call mall security to have you escorted out of the store." She handed my phone to me and walked away. I was in such shock, I was so embarrassed. I left the store and got mall security myself to submit a complaint and then called customer care submit a formal complaint to the company. I have no heard anything back from Aldo's although I have called 8 times and have left two messages for the General manager. I am confused and upset.

Hi,

I got a bag from Mumbai, India a couple of months ago. The store manager did not give me any bill with the bag saying the print machine is not working so she would whats app me the bill the next day.

She never messaged me the bill, never answered my calls nothing. Today I have the bag without a bill, if something happens to the bag or for my own taxation process it's gonna be so so difficult without the bill.

Really disappointed and surprised with this kinda laid back attitude.

My details are
name - riya kukreja
place - Mumbai, India
Number - +91 [protected]
bag taken - small bagpack
price 3500 after 50% discount.

I want to start off by saying that Aldo shoes is my favorite shoe store to shop in, I absolutely love it! However, my many experiences at the Northlake mall location in Charlotte, NC isn't so lovely. I work in retail and I hold proper customer service in high regard, its very important to me but it seems that every time I enter that specific store I deal with less service than I would want, mostly every time I step foot in that store I am the one introducing myself, the workers don't seem happy and they make it seem like the customer is a bother to them- they hardly say a word.

My last recent visit, I came in the store to purchase new shoes for work and I found a pair that really liked- again hardly any service. I tried on the shoe in two different sizes and came to the decision on the perfect size, however upon choosing that particular shoe, I had notice that there was string hanging from it. I asked the associate to exchange the shoe, if possible for a different shoe. The associate, very dismissively stated that they only carry one of each size which I knew had to be a lie and made me feel like she just wanted a sale- I mean how is that possible when hundreds of people walk in the store asking for the same shoe? She suggested that she can cut the string but after she tried, it looked pretty bent so reluctantly I ordered a pair online. I came in to return the shoe because I found a better pair and the same associate gave me a hard time returning it, because I didn't have the paper receipt but the e-mail confirmation and requested if she can look me up via credit card.. she said it would be hard...after a while she refunded my money. I don't know her name but she has red hair.

I really don't like to complain and potentially compromise anyone's job, however as a customer I would like to be treated as if I mattered, again I understand the stress of an associate (being one myself) at times but I would never take my personal feelings and distribute it amongst the customers. May I suggest a re-training on the store culture with your associates and hopefully that would help? (Not meaning to sound arrogant) I don't experience this behavior at any other Charlotte store but because I live in Northlake that mall would be preferred. Thank you so much for your time and help!

The manager of that store is such a rude person. I bought a pair of shoes from another location of aldo, but the sales person forgot to put both pairs in. When I got home and wanted to try them, I realized there is only one pair in the box. After calling the store, they told me I have to go back in-person to get it and they wont send it to me, even tho it was not my fault. That location was too far from me, so they told me you can go to the location near you and they will help you. When I went to the location in oakridge mall, the manager was so rude and had such a bad attitude. She was raising her voice on me saying they cannot do anything about it and that I have to go back to the original location. It was so frustrating. I wasted my time to go to that location because the person on the phone told me, but now I was being treated [censored] for something that was not even my fault. At the end the manager said give me your number I will call you on monday to let you know what we can do (still with such a bad attitude and without making eye contact). Of course, she never called me.

Next time I went there, again got treated with such a bad attitude from the same person and I was so shocked. I am such a good customer for aldo and I always buy so many things. But I will never go to that store ever again until that person is still working there.

Purchased some beige Aldo shoes and I loved them and they were NOT cheap. They got a little wet in the rain and the RED lining inside the shoes bled all over the outside of the shoes and ruined them. I sent letter explaining situation and pictures to Aldo and Aldo says "not a manufacture defect" & there is nothing they will do about it. I will NEVER buy another shoe from this company again.

Literally was in the store about 10 min and nobody greeted us the whole time. I had a hand in my shoe for a size and no one asked me for help still. I walked around with the shoe to gain some attention and still no assistance. My bf said not to even ask for help because it was clear that there was discriminatory behavior as seen on another review for this store. On the way out a girl smirked at me so I asked her who the manager was. She started not to tell me and say she wasn't sure who the store manager was. I asked for a manager and she said her name was ciara. I will surely be calling tomorrow for her because when I put the shoe back the sales associate who refused to greet us fixed the shoe but had never asked if we needed help. Disgusting!

I was at the Fairview mall Aldo hoping to do an exchange, when I got there I didn't find the shoes I saw at the STC...so instead of holding onto the shoes I had, I just wanted a refund.

I had worn the shoes once, and was honest about it. The cashier on duty was very very nice (tall young brunette with braces) but Than the sales associate helping me starting looking at the shoes...and before the cashier who was helping me said anything...the sales associate beside her said "it's worn" with an attitude. This sales associate is short, bi-racial (I think black and Asian) and has very curly hair with blonde highlights.

She made me feel like I was going to fight her for it. The cashier repeated what she said with a smile and said sorry. I came in with good intention, so I told the cashier "I understand and thank you"

I'm not writing to get something out of this, just for your company to know...

Customer service is so important nowadays. Your team is a reflection of the company and if you have a sale associate who brings her own misery to work and addresses a customer when it wasn't their concern and Ina distasteful way...than let her go.

I've always like Aldo, now I will never come back.

A pair black and white sneaker shoe they was 70 dollars on sale they made me a big blister in the back of foot I would like a sticker to return them I will submit u reciept from credit card bill never had this experience I'm a 48 yr old who is disable and hav lots sneaker hav a lot never had this tried to put them on and couldn't make it to the door

Ordered a pair of boots online and they arrived in store on December 24, 2017. I am unable to recollect whether I picked them up before or after Christmas. However, within weeks the material on the heel of the boots started wearing away, I didn't think much at first as it was on the rim of the heel and thought this may wear only on that part but not damage any more than that. In the past week I have only noticed that the material is now peeling off really badly. I contacted Aldo and the representative was extremely unhelpful, purposefully too. I also went in store and was told I should have bought spray as it is leather but I looked online and it was advertised as 'synthetic' and as I purchase online then I would have to contact Aldo online. I then emailed in a complaint for both the product and bad service, I was told I was out of my 90 day warranty so nothing could be done, I could also go in-store to see if they would help or I could purchase a new pair.

Normal wear and tear would be on the shoe, a part of the shoe where it has contact the most or the heel tip wearing down. I have never owned a pair of shoes where the top of the back of my heels have started to peel off., this was not normal wear and tear but a poorly manufactured pair of shoes. I own cheaper shoes than this and the materials are perfectly in tact after 3 years.

All I wanted was an exchange for a non faulty item but since the company has been so bad with their customer service, I would rather a full refund.

Order reference number: #[protected]

Customer service reps I have spoken to are: Amani G, Laurie, Alysha and Tamara-Kimberly.

I bought shoes from Aldo last year I haven't wore that shoes too much. Last week I have found sole is Completely comming off contacted them through facebook they adviced me to visit nearest branch and show them. They will take appropriate action. I visited store they said contact them again on facebook because they haven't told you manager name or the person was dealing to you. Again contacted them they said we aren't responsible for any shoes after 6 months. It looks they are buying cheap quality stuff and selling it on higher price. I will never buy any products from them.

Hi Team,

It is submitted that i am a regular customer with ALDO and have been shopping with this brand from a long time. I am very addicted to this brand when it comes to its offerings like shoes, accessories and other offerings which are key picks for an individual like me.

It is a sorry state of affair for me now as i feel deeply cheated by your brand and you have no regard for customer loyalty and customer deep respect for being associated with you from a long time. many a times i have bought shoes and bags which costed me more than 10 thousand rupees in one go and i still went ahead with the decision of buying the Article just because of customer loyalty and brand value.

From past many times my articlesh as my shoes are loosing shapes and even getting torned down. latest 2 articles where i gifted my friend a bag from ALDO got torned. i went to your shop in select and even in vasant kunj, Delhi where they disrespected my concern and didnt even bothered to hear me out or even provide me a basic solution to my query.

I am attaching picture of the one of the article - Aldo bag that i bought from ALDO store in vasant kunj, Delhi where the logo of the bag has vanished. If ALDO makes such bags where the basic logo will vanish, how ALDO managed to sell it off and took the product out from production to distribution with such a grave mistake from the quality assurance department.

I will take this matter very very seriously now and would seek an alternative from ALDO. I trusted the brand but now the brand Aldo is cheating big time. I seek a replacement for my article and a proper reply from ALDO as to why this happend.

Dont come out with a lame excuse please as i am not a new customer and very well have used your products from years.

I purchased a pair of shoes around july 2017. I did not check the spam box
To receive spam. Now every few days since then I get an e-mail. I called and
Asked to be taken off the spam list numerous times and was told "that on the bottom of the e-mail just check the unsubscribe box". Now the e-mails
Arrive with no text attached to the spam. When I called again, I was informed
That the spam was sent by, another company and is the one that's sending me the spam, but she has no way to contact them. (case # c02547851). So as
You can see this a catch 22 by aldo. So I guess I will keep getting spam from
Aldo for ever. So I will keep on warning everyone that "if you purchase anything from aldo be prepared to receive spam from them the rest of your life." no matter how polite you are, or nice you are they don't care. This is on the verge of harassment.

Very unprofessional staff; the managers are even worse, they don't know how to handle a very simple situation, they are rude and never smile to clients! very bad experience in Aldo stores yesterday! Please choose professional people or train them how to smile at least especially the managers! 2 bad managers one named Ali at Abc Ashrafieh. Instead of giving good example to the employees they are showing them how to be rude to the clients! This is absolutely unacceptable; they do not give you any solution I asked him to contact the company he refused he said he is the highest one at the company! I had to go to the CS to resolve the issue!

I was recently at the Aldo store at 97 5th Avenue and the store manager who's name is Mervin was very rude and racist.

The service given by that Aldo store was very bad and the Manager himself was very rude . He had no skills how to talk to a customer and handle issues. No proper customer service and no professionalism.
Very disappointed and I don't think that store will have happy customers as the Manager Mervin has no skills how to talk to customer and handle issues in a professional manner. Found him very rude & racist . Hope Aldo look into the matter.

I bought a purse for my mom for her birthday on january 3rd /2018 and then I got home and I removed the price tag of the purse so my mom doesnt see the price and then I showed her the purse and then she said it wasnt her style so why dont we go to the mall and buy a new one. On january 6th/2018 we went to go buy the purse my mom wanted and after purchasing that purse she told me to go return the aldo purse. I went and asked the lady to return it and told her nothing is wrong with it then she noticed there was no tag on it and she told me I cant return it. I can only do exchange. I told her I have the ticket price and she said our policy is if the tag is removed we cannot accept the return. Then I got pissed off and told them I have the reciept and they made a big issue and talking to me with all attitude. They were being so racist to me. They gave me the worst customer service and I noticed that the lady that was ahead of me got treated really well with a smile and great customer service and when it was my turn all 3 workers there were being rude to me and talking with attitude. Until they made me cry infront of them and customers staring at me. And all they said is sorry and didnt do anything. I told them you guys have really bad customer service and I learnt my lesson not to deal with aldo again.

We were at the Aldo store in madinah at the Al-noor mall. As a South African I was beyond horrified at the customer service received. The service we receive in South Africa it's amazing compare to the rubbish received there. The one lady who had a tag that said she worked there had the audacity to say she didn't.. when asked if they speak English she said "no" in English. Then I proceeded to ask for the other shoe that I was purchasing only for this lady to take the shoe and leave it on a counter in the back and didn't bother to serve me. I waited about half an hour until I raised my voice and made sure they knew what horrible service and attitude they all have. So so disgusting and disappointing in them.