Allegiant Air review: Compensation/customer service

On 3/29/24 myself, husband and another couple were scheduled to fly out of Concord Regional Airport to Ft. Lauderdale, Fl. Our flight was rescheduled twice ending in flying out the next day Saturday 3/30 at 2:30. Of course no one was happy due to most of us were going on cruises. The baggage claim reps were very rude and showed no compassion. Several customers had to figure out sleeping arrangements, not to mention it being Easter/ spring break weekend, meaning no hotels were available! We were advised the only compensation that we would receive would be $100 credit per person to the account and a collective amount of $175 on a gift card. The account credit was received. My husband and I did receive a link stating the $175 was there. I was able to use at least $75 on 4/9/24, however unable to use the rest today (4/10/24). I created an account to view the balance, but the account will not let me in, even after requesting password change. We finally arrived in Florida on 3/30/24 losing the Friday night hotel reservation. We all proceeded to retrieve our luggage only to learn it was not there! This included quite a few of us from flight # 518. 1.5 hrs. later after separately voicing our concerns, the luggage appears. The rep at the desk handled it very well, considering no one from management ever came up to assist us. When we arrived at the hotel to unpack, I noticed my sneakers were not in the luggage. Making sure not to jump ahead of myself, I waited until I returned home and unpacked to make sure I did not leave my Nike Air sneakers home. They were not there, which means they somehow found their way out of my suitcase. This was not only financially stressful, but it was also mentally and emotionally as well. Understanding that things happened and according to the agents at the Concord location, these things happen often. In knowing so, Allegiant should have a better system to accommodate these events. We would appreciate an expeditious response along with a resolution/compensation.