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I am writing to express my extreme disappointment with Allegiant Air. Hopefully, my mistakes will serve as a warning to others who are lured to use this discount airline to save a few bucks. Remember, “You get what you pay for.” I missed my return flight from Springfield, MO to Orlando, FL because the ticket counter was closed 30 minutes before the flight even departed! Don’t be late for this airline. In spite of a Delta Airline employee calling to let someone know that I was waiting at the Allegiant counter, no one cared enough to come and check me in for the flight. Apparently, all the Allegiant air personnel were out preparing the plane for departure. As I waited impatiently at the empty Allegiant counter hoping someone would come and let me on the flight, I looked around and saw that other airline counters were open and ready for business. Had I not tried to save a few bucks and flown with Continental, American, or Delta I would be home or well on my way by now and not worried about rescheduling appointments with customers next week and contemplating the possibility of financial losses because of this Podunk airline. Once there was absolutely no chance of making my flight, Tom came to the counter to offer assistance. He was able to get me on the next Allegiant air flight which is scheduled FOUR DAYS LATER! He also boasted that he was able to make these changes without charging me any fees. Wow! Thanks Tom. Allegiant air does not have good policies to protect and accommodate passengers. They have no contingency plan for people who arrive late for a flight. I acknowledge that it is not good to check in 30 minutes before a flight, but sometimes it happens. Reputable airlines have the financial wherewithal, plan of action, and employees who can accommodate a passenger when he/she arrives late. Additionally, the maintenance of Allegiant airplanes did little to build a good first impression. The condition of the plane on the flight from Orlando, FL to Springfield, Mo was discouraging. The exterior of the plane seemed to be missing paint. The first aircraft I boarded had a distracting foul almost urine smell to it. Before take off a member of the flight crew mentioned that “pesky lights” were being worked on. Later, it was determined that a computer needed to be replaced. Finally, all the passengers were deboarded and had to wait for another plane. Thankfully, we did not have to wait FOUR DAYS for that other plane. Because of the inconvenience passengers were given a complimentary cup of soda (can not included). So, I guess my hour or so of a delay waiting for a different plane is worth a cup of soda. Thanks Allegiant Air. If all goes well, you may save money flying on this airline. If something goes wrong, you may be in trouble. The initial savings may not be worth the possible stress and eventual loss of time and money that could result from flying with Allegiant Air. On a positive note, there were no chickens or farm animals on the first flight. We will see what happens on the flight back home.
Allegiant poor consumer affairs, and negligence with bookingwebsite and unwritten rules. DO NOT BE 3MIN late, they close the ticket counter 45 minutes prior to flight and youforfeit money! NO SUCH WARNING when wepaid for the tickets!
BEEN 48 HOURS SINCE I EMAILED CUSTOMER SERVICE AND NORESPONSE PER THE EMAIL CONFIRMATION I RECEIVED ON 5/19/14 AT 8:22 AM.
Flight from Phx/Mesa Gateway Airport to Provo, UT at 6:20amMay 16, 2014, BUMPED DUE TO UNWRITTEN RULES and ONLY recommended arrival timeson itinerary. 40 minutes is too late?
Flight from Phx/Mesa Gateway Airport to Ogden, UT, at 3:19pm May 16th, 2014. POOR WEBSITE FUNCTION
Checked in on-line the nightprior. No posting of “last call”procedure at Williams Gateway Airport being at 45min prior to departure
No verbiage in Terms andConditions regarding forfeit of flight and charges paid if you are NOT throughsecurity at least 1 hour prior, only suggested time
No verbiage regarding “closure” ofcheck-in to flights procedure and times
No verbiage that the airport doesnot have the ability to print a boarding pass after the flight is “closed”
No hard stop times listed forairport with smaller staffing to accommodate delayed travelers. Only suggested arrivals times like all otherlarge airlines and airports
Was in-line at the ticket counterto have boarding pass printed at least 35 minutes prior (airport surveillancevideo has been requested via “Public Records Form” 5/21/2014
The ticket counter staff statedthey did a “last call at 45 min prior, then a “hard stop” call at 35 minprior. And we were not in line. If this is true, was I informed of this riskwhen we paid money for this transportation?
15 minutes after “Closure” offlight check-in, our names were announced on the intercom to go to the gatebut we could not because they would not print a pass.
No posting or warning of $5 Printcharge at the ticket counter if you are unable to print when checking inon-line
3 separate addresses listed forairport: 5803, 5835 and 6033 S. SossamanRd.
No warning on booking trip sitethat there are no more flights available for the date you selected.
Current date regularly showing asavailable flights when there are not. 3separate attempts and all three defaulted to the next flight date with nowarning to the online booker.
There are multiple other warningsor indicators when you didn’t accept a charge or complete a section on thebooking trip portion. EXCEPT when thedate you selected doesn’t have a flight available
Allegiant would not refund theflight booked in error because there was less than 7 days to re-sell. They weren’t sold to begin with until thewebsite misled us!
Customer Service is rude on thephone. Stated to a paying customer, “would you like to call back and talk to someone lower, because I am a lead.”
Ticket counter is completelyunwilling to accommodate new travelers or those not familiar with the “rules”
Allegiant neglects to inform of rules that seemto occur time and time again. Similarcomplaints listed on multiple on-line boards, BBB, and with the media inArizona alone.
I just experienced the worst customer service experience in my life. Rude, unprofessional representative, almost like talking to a machine instead of a human, and she disconnected without helping me. Here is the chat...
Please wait, an agent will be with you shortly.
Your chat session has started..
Hilda: Thank you for contacting Allegiant Travel. My name is Hilda. Thank you for your patience.
How may I assist you today, Olga?
olga bailess: Hello
olga bailess: I have booked a flight, cancelled the flight, and I was supposed to received a refund only on the baggage and taxes
olga bailess: but i didn't receive anything yet
Hilda: I'll be happy to look into that for you. May I have your itinerary confirmation number or the passenger's name please?
olga bailess: yes
olga bailess: M669894
Hilda: For security purposes, please provide the email address and phone number that appears on the reservation.
olga bailess: olgabailess@gmail.com
olga bailess: [protected]
Hilda: A refund?
olga bailess: Yes
Hilda: We have you as a now show for your flight.
Hilda: Allegiant Air does not offer refunds or credit for a missed flight.
Per our terms and conditions, all passengers must check in at our Allegiant ticket counter 2 hours prior to scheduled departure. Our ticket counters close 1 hour prior to the scheduled departure time. Passengers must be in the boarding area 30 minutes prior to departure. The aircraft doors will close 10 minutes prior to scheduled departure. Allegiant Travel does not overbook its flights; therefore, if you do not show up for your flight or cancel prior to your scheduled departure, your entire fare for that segment will be forfeited.
Hilda: Is there anything else I can help you with today?
olga bailess: I didn't miss the flight
olga bailess: I call to cancel
Hilda: To cancel is a $75.00 fee per person each way, and must be done 7 days prior departure, Olga.
Hilda: You contact us on 02/13 trying to cancel the reservation.
Hilda: I advice you that no credit or refund can be provided.
Hilda: We have all the notes.
olga bailess: Right! I was told I would be refunded the taxes and the bags fees
olga bailess: And I am glad you have all the notes, then you can see they were going to at least give me a partial refund. This was cause by an accident, my son was in the hospital for 4 days and we could not fly.
Hilda: Under the agreed Terms and Conditions of purchase, passengers who fail to check in for a scheduled flight will be designated a 'No Show' and all fares for that segment will be forfeited https://www2.allegiantair.com/terms-and-conditions
Hilda: Is there anything else I can help you with today?
Hilda: Due to inactivity, the chat session is closing. Thank you for contacting Allegiant Travel, Have a great day, Olga.
I was flying allegiant from Huntington Wv to Tampa/st Pete on July 8 got to the airport over an hour early got my bag checked and stood in line at security for and hour many other passenger said the security lines opened late was why it was so crowded just as we got thru security other passengers were coming back saying they were not letting anyone else on. This was 20 minutes before the plane was to take off. I later spoke a supervisor with TSA he said they were aware of the problems had several new people and so on he apologized but said that is the way allegiant is they don't care that 21 people missed there flight because they will happily reschedule you for $75. And you have to go two days later. Now the big problem was my bag was on the plane. What kind of security is that? Out $400 dollars and missed the wedding I was going down for not happy and you can't get thou to anyone I have waited on hold for over an hour three times and haven't spoke to anyone.
I purchased a ticket for my daughter to travel to my wedding. I received a text at 4:14pm that the flight was cancelled. The phones at Allegiant indicated a 60 minute wait. My daughter went to the airport at Medford and a sign at the ticket county said an agent would be there at 5:50 pm. At 6:15pm someone showed up and said the flight was cancelled and they would not book her on another airline. They said there would be a flight tomorrow but no details were offered. She asked for a refund and was denied. They said she would get a $200 credit. I had to pay almost $400 for a ticket on Alaska.
Allegiant customer service is non-existent. If they would have put her on another flight I would have been satisfied. But this is not acceptable.
What was the reason for the cancelled flight? Was it the weather, a problem with the airplane, did Homeland security ground the flight, did the pilot not show up? MORE INFO is what is needed.
The reason for the cancelled flight would be the answer as to if you get a refund. If it is something that is beyond the control of the airline then you are out of luck. If they cancelled because they had a problem then I am with you that they owe you...?
Where do I start. Worst Airline at the worst Airport in the US. Rude counter people. Nicest thing said to me was "next week the checked baggage weight limit drops to 40 lbs."
Carry-on is a nightmare.
Priority boarding is so well hidden it is useless.
Everyone with the exception of the young lady doing the ID check for the TSA is just plain rude.
Never fly Allegiant and never fly into or out of Phoenix Gateway Airport.