American Airlines
Reviews and Complaints

We were flying one hour from Chicago O Hare to Dubuque Iowa, and they could not get us home in a timely manor. They claimed their plane was in for maintenance, and we had to wait hours! Just cant believe that a huge airport like Chicago O Hare has NO other plane to take us one hour home. Disgusting, We will never fly American ever again! This was our first time utilizing this airline, and I will be sure to let everyone I know not to ever fly this air service! We ended up renting a car and driving home ourselves, as they did not know when they were going to find an airplane to take us home! If this is how they treat their passengers, then they will not be getting any of our money ever again!

I have never experienced such a rude, unprofessional and uncaring customer service rep as I did this morning. (Supervisor at 1:45 am 1-800-433-7300)

My college student, traveling with another college student from Barcelona to LAX was caught in the British Airways IT glitch. Their flight was cancelled, different texts were sent. I got involved because they couldn't get through to customer service lines or internet communications. American Airlines rep in the USA offered
1. A flight through Boston (not good seats as were booked originally) that had overnight layover at airport - no compensation for hotel, food etc. (9 pm to 6 am - extra 9 hours!)
2. 1 seat on a flight that was physically impossible for my son to get to the airport on time. And only one seat after I told her they needed to travel together.
3. Seats on the same flight path they originally scheduled - two days later. Zero compensation.

When I told her those were not good options, I would try British Airlines.

The British Airlines USA customer service line did not open until 7:00 Standard Easyern time. I called the UK number, spoke to a BA rep that was very polite but informed me he could only speak to passenger because since ticket booked through American Airlines, they couldn't verify that I was the one that purchased the ticket. Gave me number in Spain. My son called that number. He was told they couldn't do anything for them because it was booked through American Airlines.
The other college student's mom was also trying to get through to someone with no avail.
I called back the USA customer service line and got the same supervisor, now more rude than before. Claiming I wouldn't take any of her offers, none of which were viable options.
She threatened me to just cancel their flights and I could find other transportation. I had to tell 3 times "you do not have my letnisdion to cancel"
I feel bullied by American Airlines.
I would NEVER book through American Airlines International flight again. They make it seem so easy to book through them, fly on their partner, British Airways. But they do not take responsibility.
Traveler Beware: only book on the airline that is flying the plane!
I will post this wherever I can!
Do not trust American Airline booking flights on other "partner airlines"
Stacy Jones
[protected]

I had a flight to catch from Mexico to Charlotte on August 1, 2019 at 1:35 pm. I was traveling with my infant, my old son he is 13 and my brother he is 18, my mom, little brother that is 12 and step dad. We got on the plane everything was good until the landing part. I understood weather did not permit the landing so the landing delayed from 4:30 till almost 6:30 ish. They told us we could not land because of the weather. Which I understood. They switched our destination to SC Charleston. We landed there and we were kept on the plane for about 30 minutes or longer without anyone having a clue of what was going to happen. After a while it was mentioned about filling up with fuel and possibly heading back. We got off the plane to get our luggage. My step dad was kept in Immigration for more than 30 minutes because they told him he did not look like his picture. He explained that he is diabetic so he lost a lot of weight since that picture was taken. Meanwhile my family and me struggled to get information about what was the next step. We ask police officer, help desk and other people that work there no one knew nothing. They just directed us to a big line for American airline. My infant was starving and my family. I had no clue what was going to happen and was afraid of being left behind with kids if I went around and looked for restaurants. Since no one knew what was the plan. I had to feed him cooks I brought along. I had just brought enough diapers for the flight and all his bottles were empty but one. He only drinks Almond milk. I was panicking. We got in line which was going to take hours. They passed some number to expedite the process of getting a faster flight after waiting for about 30 minutes. I called the 1800 number spoke to a lady name Tina. She was able to get me a flight that was leaving at 10:30pm because I express to her my concerns that I had an infant that had not had a meal since 12. My baby would look around and ask me for food. I had no diapers left, last bottle and he was so tired by now. She told me to ask for gate 7 gave the flight number. I rushed out of the line went to go look for it and asked 2 people for that gate number. I gave the flight number to gentleman working there he told me that flight had already left. I said that can't be I just called the number and they just gave it to me. He said yeah they should be landing by certain time. I panicked told him look I have no more diapers left, we haven't had a meal, my baby has one last bottle left and he only drinks Almond milk. We don't have a vehicle here I don't know my way around and plus I just lost my place in line. He gave 3 diapers and told me I would just have wait in line. That they had nothing to do with it. That I needed to ask American Airlines. My brother had also asked someone else about that flight and was not given any information because they didn't know nothing nothing. I had to start back at the end of the line. I didn't call back because I thought they had done an error by given me the wrong flight. My only question was if the weather was good enough for that plane to land why didn't they just get us back on our same plane after feeling up the fuel and take us home. We had family waiting that didn't have a clue if to leave the Charlotte airport or how long to wait for us. We didn't have a clue either cause no one knew nothing. Throughout the line I notice people struggling because they knew very little or no English. I got up there while a family member took my place in line to go help out. People were scared because with the whole process. I had label there vouches for meals, hotel and transportation so they can know which one is which. After it was my turn in line I asked why they had gave me a flight that had already left. They looked up the information and it seems that the flight had a delay and I could of got on it but because lack of wrong information given to me I lost another flight. They apologize to me for the lack of information. I once again explain my concern. By that time it was 12 mid night. I told her I have half a bottle of milk 2 diapers left and no transportation. The young lady name Cheryle was so nice to offer to go buy one carton of Almond milk and a small package of diapers after work. Which I'm very thankful to her for going out of her way to do this. We got our vouchers. They explain to us were to go for transportation. Some of the ladies from the airport told us to give them the transportation vouchers so we did. There was 6 of us plus my baby. One vouchers had 4 people the other one had 1 person and they told us that was good for all of us. The ladies outside for transportation took the vouchers that had 4 persons coming from the airport to the hotel and 4 from the hotel to the airport. We tried to explained to them that we would need that one to come back from the Hotel to the airport they started raising there voice at us. We left it as is. The transportation gentleman took both vouchers with 4 people coming from the airport to the hotel and back to the airport. We got to the hotel but was the wrong hotel. It seems there was 2 locations for the hotel. The guy told us he was going to run the meter on us now. We argued that it wasn't our fault because he had the vouchers and that he had not looked at the address. He than just said he would discuss it with the airport and charge it to them. We got to the hotel all the restaurants were closed or too far away. We bought a frozen meal from the hotel. Didn't end up eating till 1:40am. My baby was starving. I had to get up at 6am to get breakfast to make sure my kids had a good meal because we didn't know till what time we would be waiting there for at the airport. They didn't give us a set time they just told us to be there at 7am to make sure we could catch a plane. Our transportation got to the hotel and after we got on he notice the pass only had for one passenger. He started questioning us about it. We explained that we mentioned that to the ladies outside the airport that took our passes but they handed the passes to the transportation guy. He called the airport and they were trying to blame it on different people saying the guy who picked us up should of looked. That she was just seeing one voucher and none with that name. That it had not been turn in the vouchers. The guy driving us to the airport explained that we argued with the ladies outside the airport but they didn't listen to us. He told them they need to stop acting like they now it all and actually listen. He told us he would handle it all not to worry. When we got to the front desk they register us but didn't give a flight time. We were in such a rush to get through these process. In the process my baby got his arm hurt from them rushing us to get through with the small bags in hand. I had to get him Tylenol for the pain because he fell and hurt his hand. Than when we finally got home one of the luggage were broken and put in a big plastic bag. I believe if there would been more communication these things would of not happen. No one knew anything and I believe there should always be a back up plan in theses situations. To better assist with theses matters. I also felt discriminated that this happen because it was a plane full of hispanics mostly. What I didn't understand is why we could not be put on the same plane after loaded with fuel. To fly back to Charlotte if there was 2 other flights that landed there that same night while we got held in Charleston SC.

I am aquatinted with a person who has recently became a flight attendant (Barrie Tabor) on American Airlines.
She has been posting on social media about sitting in the captains seat during flight and has posted pictures to prove it. This seems like a serious safety issue and contradictory to safety measures, especially those enacted since 9/11. I'm sure passengers wouldn't take any comfort in knowing this takes place.

Flight AA2043 was supposed to depart La Guardia at around 8:25 pm but was delayed twice and eventually left La Guardia sometime around 10:15pm . Upon arriving at Hartsfield airport in Atlanta, we were stuck on the aircraft for fifty minutes (50), because there were no crews around to bring the airline to the rolling steps or whatever anchors the aircraft to the airport so that the passengers could safely disembark. We were stuck, the passengers were stuck, the pilot was frustrated and there was no one to complaint to for fifty minutes. Very frustrating and infuriating. Finally, we got off the aircraft, only to find that there were no trains to take us to baggage claim. Myself, my brother and sister walked from Terminal E to baggage claim. We were heading to a funeral of one of the family members, it was already a sad occasion and this whole experience compounded our frustrations and sadness. After several calls with family members we arrived at our destination at 3:20am. Clearly unacceptable.

Thinking that this was the end of our frustrations, upon our return we were confirmed on Frontier Airlines, with only carry-on luggage, we were told that we had to check our bags and pay $60 per bag. Another insult to injury, my wife just became a member of the American Airlines family and its not looking too good right to be a happy member. Please consider our situation and we are patiently awaiting your reply and your remedy to this unacceptable format. Thank you.

American Airlines takes advantage of its senior customers.

AA delays and then our subsequent lost luggage cost me over $500 in car rentals after their problems with delays resulted in my baggage not arriving in time for us to make our cruise. We departed for our flight one day in advance just to avoid such issues and still missed our cruise departure.

Discussions have be ongoing since May 20th, immediately after the incident, per AA policy. We were timely in our actions to seek reimbursement. And yet, AA hopes that an apology, combined with some Advantage Mile credit is OK compensation.

Travelers: Russ & Joan Choyce
Air Schedule Departure date: May 24, 2019on AA #3041 LIT-ORD
Scheduled LIT-ORD flight: Depart 12:18pm arrive 2:14pm. Actual depart 3:40 pm. Schedule ORD connection depart AA #2321 ORD-BOS 2:55pm arrive 6:18pm Actual ORD connection depart AA#1251 5:20 pm. Actual arrival Boston 8:35 pm
Baggage arrives the next day May 25 AA#366 for pickup at 3:50 pm

AA had three flights from ORD to BOS that could have sent our baggage from ORD to BOS to arrive in time to meet our ship departure. None arrived with our baggage until the next day, too late to meet our ship departure.

Cruise Details: Holland America ship: MS Zandaam
Depart 4:00 pm May 25, 2019 (Missed departure due to late AA baggage arrival)
First Port of Call: Bar Harbor, Maine

Expenses incurred for Car Rental to Boston- Bangor Maine, Overnight and Uber to Bar Harbor to catch Holland America ship at it's first port of call on May 26th. oout of pocket expenses $572.78.

I am writing to issue a complaint regarding American Airlines mishandling our baggage on our flight (2002) scheduled from BDL to CLT connecting (473) to DEN. Not only were we without nearly all our belongings for 5 whole days, but we were continually given information by American Airlines that was incorrect and so forced to continuously call throughout our vacation to make sure the situation was being handled (not to mention time spent afterward to file this complaint). This egregious mishandling of our baggage took significant time from our vacation to resolve, and resulted in considerable stress and discomfort from having to wear the same clothes for 5 days, including during an important event which we had traveled across country to attend. A detailed account of this mishandling is below.
We purchased our tickets to Denver in early June and paid extra to get a flight that arrived in Denver early the evening of Friday, July 19. The first leg of the flight, from Hartford to Charlotte, was delayed. This was partially due to weather and partially due to computer/fuel problems, as we were told. This delay caused us to miss our connection in Charlotte, so we were rebooked on a later flight that would arrive in Denver at midnight. After sitting on that plane for 2.5 hours, that flight was cancelled due to weather and we were stuck in the Charlotte airport all night, waiting in several lines to rebook our flight. We had to be in Rapid City, South Dakota by the evening of July 20, so our flight was rebooked direct to Rapid City (AA Flight 5050). We were assured that my checked bag would arrive in Rapid City with us on Saturday July 20. It did not. We filed a claim and were told that the bag went to its original destination, Denver. There were several flights scheduled from Denver to Rapid City yet that day, so we were assured it would arrive and be delivered to our remote location by that evening. It did not arrive that night, but we waited patiently for it until the next morning. We had no convenient access to any clothing stores, and we had an important event to attend on July 21. When the bag didn't arrive on the morning of July 21, we called and were told that the bag was out for delivery. It did not arrive that day either, so we called again that evening. When we pressed for details, they discovered that my bag never left Denver! The customer service rep wasn't able to reach either of the airports (DEN or RAP) but assured us that my bag would be on an early flight from Denver on Monday morning. We called Monday morning July 22 and were told that it was on United Airlines flight 4674 that was scheduled to arrive in Rapid City at 10:40 a.m. When the bag wasn't delivered by mid-afternoon on Monday, we called again. The customer service rep couldn't locate the bag nor could they reach the Rapid City airport to confirm anything. When we called Monday evening at approximately 6 PM, the customer service rep confirmed after much searching that the bag had arrived at the Rapid City airport but was NOT out for delivery. On day 5, Tuesday July 23 we were scheduled to leave Rapid City by car for another destination before noon. When we called that morning, the customer service rep suggested that we drive to the airport to assure that we were able to get my bag for the rest of our trip. Not long after that, "Mary" called me from the airport to say my bag was there and that it could be delivered express to our location. I got my bag around a half hour later. (Note: this was almost 24 hours after the bag arrived at the Rapid City airport!).
I had everything in that bag. All changes of clothes, toiletries, makeup, shoes. As noted above, I had to wear the same clothing for 5 days straight. It would have been difficult to purchase replacement clothes and personal items as we were in a remote location and had many activities planned.
I believe we deserve some generous compensation for the frustration, the many phone calls, the constant problem hanging over our heads for those 5 days of what was supposed to be a relaxing and enjoyable vacation, let alone the delay that wasn't totally weather related.
Note that I filed an official complaint on the AA website on July 30, and that complaint form only allowed 2000 characters to explain. Not only did I have to spend time recounting and filing that claim, I basically had to redact all important information to file it! And...I still haven't heard back from them! This is totally unacceptable and deserves some recognition.

I've been living at Miami airport for last 2 days due to cancellations of the flights. Very poorly run operation. I'm hoping this is the LAST trip I'll be taking with American Airlines. We've been giving the run around and I'm tired of it. I find the AA employees not very helpful at all. We have flown with AA to many destinations and have never been dissatisfied as I am with them now.

We have one week summer vacation we saved for the whole year and our flight was delayed...flight AA692 was to leave at 8:49 am but after sitting on the runway for an hour and a half we deboarded only to wait hours to hear no updates...after 3 hours the nice customer service agent did get my family of 5 scheduled yet onto a new flight connecting through North Carolina and arriving in Orlando at midnight ...We lost an entire day of our vacation and will have to spend $600 for the hotel room at Margaritaville Resort for the day missed...

Not to mention the hundred dollars we spent at the airport waiting for flight information and change of planes...
We do expect some compensation for losing our precious family time and cost of hotel.
Thank you,
Susan Musick

july 4 2019. flight 1367 san diego to prov. R I. you can look it up. failed on your part to be truthful. cancelled flight. had to wait in line for 2 hours for reticket. About 11:00 pm finally got a new ticket.
at 2 am I noticed wrong name on my ticket. I was trying to go to prov RI but had to go to boston at 6 am. due to issuing me the wrong ticket I had to wait in line again and miss 6 am flight and now wait 4 more hours. this whole thing stinks. after getting to boston NO luggage. now a trip to walmart to buy a change of clothes. mind you no sleep yet. received luggage after 8 pm Friday. After this ordeal would you trust am airlines to be honest? I believe it will be another airline for me.

thank you
Ronald Connors
[protected]

going to Louisville airport, upon arriving we was told our flight was cancel without any email, the lady was very rude said we could not get on another flight everything was full, our anniversary we were pissed, had a rental car on reserve, our resort, talked to another guy he got us on a flight to Phil that was delay, what else could happen on our special day i would never recommend AA to anyone, the board, churches no one, after getting on flight to Phil. we had to set on the plabne for 1 hour to a gate opens this was beyond unacceptable payed for seating didn't get that, suoppose to be in Orlando at 6pm we got to our resort at 3am on Thursday didn't know if we had a room AA I would never fly again and Ietting folks know this was so uncall for I wanting a full refund for our troubles

Date: July 20, 2019
American Airlines
Customer Service
Complaint Department
Dear Representative:
Due to extreme layovers, inconveniences, flight cancellation, and lost luggage I am requesting a refund in the amount of $1035.08 for airfare plus luggage fees.

I arrived in Chicago/O'Hare for my originally scheduled flight on June 29th for an 11:30 pm flight. This flight was delayed three times then ultimately cancelled at 3:30am due to maintenance. The flight was rescheduled for 7:30am (the following day) on June 30th that departed to Miami, Florida. After an overnight stay at O'Hare Airport, I spent 7 additional hours in Miami for my connecting flight to Barcelona. Upon arriving in Barcelona, my luggage was lost. I needed to file a "Delayed Baggage Claim". When I rescheduled my flight because of mechanical difficulties, I was assured that my luggage would arrive with me to my final destination in Barcelona, Spain. This did not occur. I was without my belongings (in a foreign country) for three days. Finally, my return flight to Chicago, O'Hare was delayed again two hours due to maintenance. In summary, here are the extreme conditions I encountered on American Airlines:

• Original flight delayed three times
• Original flight cancelled
• No food vendors were open at the airport when the flight was cancelled
• No food or food vouchers were offered from American Airlines
• Rescheduled flight forced an 10 hour wait at Chicago/O'Hare Airport
• Waited an additional 7 hours for connecting flight from Miami, Florida to Barcelona, Spain
• Luggage was lost at Miami Airport
• No luggage or personal belongings for three days
• Lost significant amount of vacation time due to American Airlines cancellations, lost luggage, and alternative flight arrangements.

My contact information is:

Susan Ochs
1443 Westhampton Drive
Plainfield, IL 60586
Cell: [protected]
Luggage Case Number: AA-19OCHS-H34Q16
Your immediate attention to this matter is requested.

Thank you,
Susan Ochs
Susan Ochs

It saddens me that I was looking forward to more trip but at this point too 😞 disappointed. Cost me more on this flight in other charges $100 missed appointment fee, prepaid car rental lost, daughter missed work and got a reprimanded. Got so many trips planned this year and was looking forward to flying with you all. I hope my flight wasn't cancelled due to a lack of people on flight. Heard that from another annoyed passenger who flight was cancelled as well.

I am complaining about my flight being delayed and I had to switch planes due to mechanical problems. I missed a 12 hour shift from work and this is an inconvenience. I started getting chest pains running from one area to the next trying not to miss my flight. Then not knowing that when I get to my final destination it was another delay. I'm so frustrated and ready to go home. I have never had an experience like this before and this makes me not to chose AMERICAN AIRLINES again.

On July 10/2019 flying on flight AA0669 from miami to Tampa, I encounter with a very rude and very unfriendly crew to me as a passenger flying on seat 8C (MAIN CABIN EXTRA) Upon requesting from a female attendant my request was totally ignored; i request the blody marry drink from the male attendant serving 1st class also ignored my request with-out explanation, consequently I tried to make him aware the the seat that my seat entitles me to either wine, beer or an alcohol drink. Excused given is that it was a full flight and I was not entitled.

It is obvious that this crew with-out exception are not respecting the airline rules, as clearly stated that on flights that carry alcoholic beverages the passengers occupying a main cabin extra seat, are entitled to such drinks wit-out charge.

Also there was a female employee that was granted a revenue seat (with-out paying for), and because she told to one of her coworkers that she did not like a window seat they allow her to seat on the jump seat on the 1st class service area. This individual occupied a jump seat and she was not working on this particular flight.

Upon deplaning I talk to Tampa Manager, and he stated that I was entitled to the drink, and he would make a copy of the airline rules that clearly states my right as a paying passenger.

Once the flight attendants deplaned not only they tell me that I was not entitled to my request, and the male flight attendant stated "I'LL REMEMBER YOU IF I SEE YOU ON ANOTHER FLIGHT THAT I AM WORKING"

It is obvious that this Miami crew is either not aware of the rules, or the do not like to take care of the passengers.

In closing this is the first time that I encounter this time of treatment on American Airlines.

I hope that these people get retrain properly and they made aware o the rules and obligations as per American rules and regulations.

Also I feel discriminated as a senior citizen.

Respectfully submitted,

Norberto Siniawski

To whom it may concern, I was on flight 1886 to las Vegas plan was leaving at 3:44 well it never happened we sat on the tarmat for 3 hours and then the Captain said that they can only take us Dallas Fortworth Texas, from there another 2 hours. I used my miles for a straight flight not to go to Texas and spend the 4th of July on American Airline plane all day and night. I had gotten to my hotel the next day because of the, they can not take us to Vegas no one told us why and we sat on a hot plane for 3hours as a customer and a card holder I need to be refunded I lost a day the most important day the 4th, I spent on a plane it was after 12:00 am when I check in to my hotel so I lost a day. and not because it was my fault. and my hotel that I could not check into I lost that oneday that I had paid for on the 4th and when the plane got to Vegas and retreaved my bags and the ride to the hotel Stratosphere it was after 12:00 mid night. Also the flight attendents were very rude, hot as it was on the plane they gave us a half a glass of water and a pack of cookies after the people on the plane was complaining about giving us something to drink. I would like to be refunded for my room and the miles that I used for this flight and the day I lost. Thank you Carolyn Joyner

On Saturday, July 6, 2019, my husband and I boarded a flight from Philadelphia to Las Vegas. The weather was bad and after sitting on the plane for approximately 4 hours, the flight was cancelled and we were asked to leave the plane. All of this was disappointing but understandable since weather is not under the control of the pilot. Our flight was not the only one cancelled. The problem started with the flight attendants who were sullen and rude to many passengers. Most especially, those passengers seated in economy. (We booked in first class because by doing that, you get a little more courtesy...not much but better.) The flight attendants frequently said derogatory things to passengers who were thirsty, hungry and frustrated after sitting so long on the flight. The pilot made infrequent announcements basically saying it wasn't his fault and he "wanted to get home also". He was patronizing and kept say, "just be patient". Passengers were very patient. There were several children and disabled people on the flight. One woman in economy had to be taken off for chest pains. One flight attendant talked about her in derogatory ways to the first class passengers. That same attendant spoke very loudly and rudely to a young black woman and threatened to "throw her off the plane" if she didn't "straighten out her attitude". Shortly after, a young white woman expressed the same concern and was loud and pointed her finger at the flight attendant. The flight attendant said nothing to her about her "attitude". Grudgingly, the flight attendants (with prompting from the pilots, gave out some water. After a miserable 4 hours, we were invited to leave the plane. While in the terminal, thousands of people mulled around trying to re-book flights or get some direction. The so-called customer service representatives were sullen and annoyed. There was no process in place for dealing with this massive plane cancellation problem. They did their business as usual--one passenger at a time. This resulted in 3-4 more hours of standing in line waiting on one of 2 or 3 customer service agents. They encouraged the calling of the 1-800 number and when we did we were told it would be 2+ hours before they could help. It was more like 3 hours before they called and even then, people were hung up on or told they were being transferred to someone else who could help. Help overall was minimal. For those of us fortunate enough to speak with someone and re-book, we were unable to retrieve our luggage. The luggage was thrown all around in the luggage area and no direction was provided on how to find yours. The customer service representative kept saying..."your luggage will find you". For those who couldn't re-book or who would not go out for a couple of days, we were unable to find luggage. My husband and I still don't have ours. We are without many essentials...including important medications. This is not my first experience with American Airlines. The seem to hire the worst people who just don't care. They are rude and condescending and offer little help for assistance. When I can avoid this airline, I do. You should as well. The planes are also old and filthy. I hope this review is helpful. Btw...the executives for this airline should be ashamed of themselves for collecting those big compensation packages on the backs of middle class people trying to provide vacations for their families. (sorry for any typos. I'm too tired to proofread.)

flight #2473 was cancelled on June 19th causing us to lose one day of our vacation. I had a nonrefundable resort reservation at the Melia resort in Playa del Carmen. Total cost of the 14 night stay was $2818.80- or $201 per day. Also, one day parking was $8. An Alaskan flight to DFW left Seattle at approx. the same time and was not cancelled. I am asking for a refund of $210 for one day of vacation lost. I am not asking for any compensation for all the other inconveniences. You can verify my flight with AA record locator CHAUOR. My resort was the Paradisus Playa del Carmen La Esmeralda booking reference [protected]. Their phone # is [protected]. You may call them to verify.
Thank-you Dennis Ward phone # [protected]

We booked a group of travelers approx 22 to travel to Turks and Caicos. We arrived Sunday June 23, 2019. We had travelers leaving from John Wayne Santa Ana others from LAX and more from across the country. One Travelers luggage did not arrive. It was reported to be in Dallas. We were reassured it be forwarded to Miami then to Turks and Caicos. We have called every day along with send emails. It is now 4 days later. No luggage. Upon calling we find out it went to Miami then back to Dallas. No reason was given other than once again to hear it's not coming. The lack of concern American Airlines has had for this Travelers lack of clothing and daily needs which were in her luggage. Frustrating to find her trip has been stressful. I found her crying in the lobby. Reason for the crying was American Airlines had just told her it was her fault the luggage was not marked right to go to Turks. Last I checked the airlines give you the tags to place on your check in when it is handed to them with their coding on it for the destination. Shame on you American Airlines for your lack of concern. Your lack of care and to blame a traveler for your error.

I travel recently fm KL, Malaysia to Dallas FW via Narita, Japan. Checked in my luggage in KL. When I arrived in Dallas FW, my luggage was no where to be found. I was told to make a report at the luggage claim 31. After making d report I wanted to lodge a report with AA but was told it's not necessary.
I waited for 6 days and after numerous calls n online tracking there was still no news on d status of my lost luggage.
Upon return I contacted my travel agent n was asked to send an email to AA.
Despite sending the required forms as well as numerous enquiries, I have not received any confirmation on the status of my luggage.
Without any acknowledgement of my lost luggage, I would not be able to proceed to insurance claim.
Is there anyone who can look into this?

Anthony Chan
Case: AA-19CHAN-G77H08