American Automobile Association [AAA]
Reviews and Complaints

On May 5th, I spoke with an insurance agent by the name of Keith Ginley. While specifying what coverage I wanted. He asked me if I needed rental insurance I told him NO. Now I am finding that I have rentals insurance and no insurance to cover my fender bender. He dropped my Collision and put the renters. I have been on the phone countless times and tried to contact him and his supervisor to know avail.

I contacted AAA to tow my car from my mechanic to a transmission shop because my mechanic believed my problems were transmission related. The tow company arrived and towed my car but by the time it arrived at the transmission shop, the car tow company literally just unhitched the car and left. After receiving a call from the transmission shop asking if my vehicle had been on fire, I said NO and started investigating. After extensive investigation with both AAA and my mechanics, it was found that the tow company had towed my vehicle the wrong way (i have a 4 wheel drive vehicle and they towed it from the front end). Doing this caused a fire in my engine area in which the tow truck driver stopped en route and used a fire extinguisher to put it out. Once he dropped it off, the transmission shop called to say there was fire extinguisher residue all over the engine and a few parts were melted. However, the tow company is now denying this action. I literally have video, which the AAA claims agent has, and they are still denying it. AAA has removed themselves claiming that they are not responsible and that i would have to sue the tow company in civil court. Then to add salt to the wound, they would not release any of the video or documents that the mechanic and transmission shop submitted.

AAA charged my credit card twice, one day apart for my renewal. I called and spoke with two people including a "manager" who refused to refund my credit card. He repeatedly said sorry, no I wont refund the card as it is company policy although he admitted that AAA has the ability to refund a credit card. He simply refused to do so.
I now have to pay a huge credit card bill to avoid an interest charge and wait two weeks for a refund check in the mail. I am on a fixed income and this is quite the hardship. This is the WORST customer service I have ever experienced and we have been a AAA customer for over 15 years. Companies are supposed to fix their own errors, not make it harder on their customer. Shame on you.

Called AAA at 3:22p.m. today to report that my car needs a tow. I was told that the tow truck would arrive to my location within the hour. 4:30 rolls around and no tow truck. Called AAA back and they said 5:50 p.m.
Its 90 degrees outside and I'm roasting. Finally the truck showed up at 6:25 p.m. for the tow. I found out from the tow truck driver that AAA didn't call his company until 5:00 p.m. This is rediculous. I sat on the side of the road for 3 hours in hot weather. Your service really sucks these days. Member # 620 111 [protected] 7 in case you want to apologize for your slackness.
Phil

June 5, 2018 i called around 4:30ish because my car wouldn't start. I wasn't home and had to be at work. I explained to the representative that i needed a locksmith and battery service, and possibly tow services if they could not get it started. First complaint is he sent the driver to the wrong side of town I specifically said East when giving him the address he did not put East in the computer when he typed it in. Secondly he did not tell them I needed a locksmith so the tower came out for nothing. He suggested that I called back once I got off of work and reintegrate that i needed a locksmith. Called back some time after 2 explained the situation again and was told my order red complete in the computer I told them that was incorrect. Locksmith was sent out but no tow. Waited for over 45 min after the locksmith left called back to check the status and the representative informed me that it read that my service was complete. Once again I told her that that was incorrect that I said that I needed Battery Service and locksmith so she said that they would send someone out they were dispatch someone within 15 minutes and that they will call me back and text me with the status of the tower. Waited over another hour no tour I called back again around 5:30 and once again the representative said that my order is complete in the computer and they will try to get someone out he put me on hold he didn't return and said that he could not get anyone over the phone at pops and Sons Towing he asked me that I want to just try again the next day I told him yes because I was very frustrated and that I had been waiting all day and had been dealing with the situation since 5 that morning it was then after 5 in the evening and I just wanted to go home. I called the next day and explain the situation to the representative she's in at 4 and me that once again my order record played in the computer and that I had used all my used up all of my free services for the year I told her that was incorrect because they never did come out yesterday for my battery service she then told me she understood and she would dispute it but it was still take 3 days and I will still have to pay $90 for them to come out. I did not have any cash or a debit card on me to give her the information to pay over the phone or to give the toweer when he got there so I was stuck without my vehicle once again I am very disappointed with the customer service I received and lack of the actual battery service that i was supposed to receive but never got.

Hello, Had a battery installed in my 09 acura tl last year at Pep Boys, Lindenhurst ny. It was a $160.00 Bosch battery. On Saturday the car would not start in my driveway. I called aaa for a jump. The mechanic came and did not try to jump the car, just told me I needed a new battery. He put a meter on it and said it was 4.6? I gave him the ok to put in a new battery. On Monday i went back to pep boys and told them that the car was dead and aaa put in a new battery. They checked the battery and said the battery was fine. I didnt need a new one. I have the diagnostic report showing it was 100%. I went to all town towing (one of your service companies and the owner tested the Pep boys battery (Bosch) and said it was weak and it showed a 12.4 amp. He said to go back to Pep Boys and ask for a refund, so i did and they took the battery and tested it again, the second time and the diagnostics showed the battery was 100%. I asked to test the alternator which took 5 minutes and was told i needed one. I know have 2 batteries. Your service man sold me a battery i didnt need. He did not test the alternator. This new battery was not necessary. A waste of %160.00.

June 2, 2018

To the AAA:
We are writing to express our extreme displeasure and disappointment in the AAA roadside assistance program. We have been members for well over thirty years, and in general have had good service. This was certainly not the case on the evening of June 1, 2018.
On that evening, we returning in our 2009 Honda Pilot to Columbus from Cleveland traveling on southbound Interstate 71. At approximately 6 PM, shortly after the Ashland exit, the back rear tire lost pressure and completely deflated. We pulled to the right hand side of the road and called the AAA emergency number. After 15 minutes, we connected with an agent who took our information. We clearly indicated our location since we were stopped immediately across from a mile marker which even reported the location to one tenth of a mile. The agent said it would be approximately an hour wait but she would try to make it a priority since were stopped on the berm of I71. The service number was 11151.

After an hour, there was no assistance. We again called and a different agent said the driver was listed as in route. Then she noted that in fact the driver had been dispatched to a location remote from ours being some location on route 225. She apologized stating that the agent who originally took our call was new and for some reason dispatched the repair truck to the wrong location.
At this point, we wonder why were not contacted if the driver could not find us. The agent and presumably the driver were in possession of our phone number. This is a first issue in the amazingly disappointing service offered by AAA. As AAA notes, being on the side of a busy highway is a dangerous situation. Therefore, if a stranded and endangered vehicle is not where it is reported to be, why would not every effort be made to contact the driver and obtain the correct location? In our view, this represents true negligence in the service provided by all involved.
The second agent said she would immediately dispatch a new repair truck to our location which we again confirmed based on the mile marker that was directly across from us. With that information, as before, we should have been readily accessible to any repair truck trying to locate us. We asked the agent how long it might be since we had now been waiting over an hour. She said she could not tell us that since she had to talk to the dispatch office. She did not offer to call us back with that information, which we believe would have been appropriate since we had already waited over an hour in a dangerous situation.

After thirty minutes, there was still no sign of a repair truck. At that point, we did a google search for businesses offering road side assistance. We contacted Shelly Smith crane and towing who had a repair truck on the spot in 20 minutes. The charge for removing the flat tire and putting on the spare was 170 dollars. We are forwarding that receipt to you so that you can provide reimbursement.

We are exceptionally disappointed with this level of service which in fact resulted in our remaining in an endangered location for an undo period of time. Further, the lack of communication consisting of failing to call us if we could not be found, and not notifying us as to the time a second repair truck may arrive represents a lack of concern for the safety if not the satisfaction of AAA members. We truly felt abandoned by this organization in which we have been members for well over thirty years and which we assumed was dedicated to the safety and welfare of its members.

We look forward to your response to this disappointing situation and for restitution of the costs we incurred due to the lack of AAA responsiveness.

We will forward a written copy of this communication that will include the invoice for our service.

Philip Binkley member no 438 130 [protected] 3

Mary Lynn Kiacz member no 438 130 [protected] 2

2031 Beverly Road
Columbus, Ohio 43221

I have entered a complaint last mont concerning my daughtets horrific experience with AAA. A six hour ordeal left in tn tne Bronx with mechanics smoking pot around her. My complaint fell on deaf ears without a reply email phone call from AAA. I can bet 100 percent this month when my subscription is up you will send me a renwal letter. I will be hard pressed to send in my $100. [protected]@gmail. Com

I called to get my spare tire installed on my Nissan Titan, I let the dispatcher know I didn't have the bar to lower the spare tire from underneath, she said that it was fine and that the drivers had them. The Driver shows up an hours after the call was placed and told me that he didn't carry that peace and that they don't carry parts for specific trucks even though Diamond, I believe that's the dispatchers name, said otherwise. When the driver got there I had already taken of the flat tire and I had my jack already under the truck. He brought out his jack and moved mines, but he just made a mess. We waited over 30 minutes for him to put the tire back again since we told him to tow the truck instead. He said his jack didn't have enough clearance to pull it out and that it was stuck, he also used my jack and almost bent it and put wood on top of it so it could lift the truck. After a long time he couldn't get his jack out he told me to drive the truck over the JACK and on top of the CURB! Really? I wouldn't have called if I'd know he didn't have the proper tools, I could've done it myself instead of getting someone to help me when he doesn't know what he's doing! So towed my truck and paid and extra $48 for 6 miles of towing since the membership covered me only 7 miles. When he lowered the car drop in the parking space of the apartments the left side of the rear bumper hit a yellow pole in the back, making a very minor dent. He went over and checked and told me to move it, then he said he though it had touch but it was fine. Yeah I moved it of course it wasn't touching then. This was my first time using AAA and I am very disappointed, dispatcher doesn't know what the drivers do and do not. The driver was very unprofessional, he didn't know what he was doing.in all it took 1 hour for everything since he arrived. Pro Towz should be ashamed of hiring people who are unknowleadgeable of their job.

I had a battery replaced by AAA and it came with a warranty. Every since I've had the battery, my car stalls every two or three days after not being driven. I took it to 2 service stations and they have both tested the battery and said the same thing it is the battery. Since it was under warranty, I called to have it switch out and they would not honor the warranty. I've spent my own money to be told the battery is bad, but triple A claims it is good. Now my car still won't start if it's sitting up, unless I jump it. The last AAA representative left me stranded and then came back only to tell me that he would not service the battery since it started. 2 hours later, my car won't start!

My husband was left on the side of the road for 4 hours the car wouldn't change gears we told aaa after waiting all those hours they sent the wrong truck and the tow truck driver said look I'm tired I will send someone else it's 2 am and no one still came to pick my husband off the side of the road this is my first time using aaa since I have been a member since 2012 I am shocked and appalled that this is the way people are treated when they are stranded

Date of the incident: Wednesday, 05/23/18
Membership number: [protected]
Phone number used to call for service: [protected]
Description: My 2014 Jeep Grand cherokee overheated in Detroit. I called AAA roadside assistance at 10:57 A.M., a lady answered and processed my request. She informed me that a tow truck will be at my location within an hour. I complained about the hour wait so she promised to get them to my location as early as possible (even before the 1 hour). I waited for 53 mins and I didn't receive a text message update so I called to check on my service. The automated system told me that the tow truck will be at my location in 1.5 hours so I called again to speak with a representative. She informed me that I have to wait another hour to hour and a half. I complained about the incident as I was stranded in a not safe area (mentioned it to the representative) in a very hot weather. That representative transferred me to a manager that claimed that all the tow trucks are busy and they cannot send someone soon and to look for alternative options. I screamed at him due to my frustration with the lack of responsibility and poor customer service provided by AAA. After an hour and 45 mins of wait, I decided to drive my jeep despite the risk of blowing my engine to a gas station nearby and left it there. My brother came and picked me up. Later, I called a different company that came and towed my truck which costed me another $70.
I'm very disappointed by the service and feel discouraged to continue using AAA in the future.

In mid March of 2018 I purchased a 2005 Dodge Viper from a car dealer in North Carolina. As I live in PA, and the nature of this car, I had it shipped commercially to my residence in an enclosed trailer. The car arrived with a Florida title (branded as Mfr. Buy Back), a NC reassignment of title document, a Bill of Sale, and a 30 Day NC transit tag. The 30 day tag allowed me to legally operate my new purchase. I also added the car to my auto insurance.

Being a member of the North Penn AAA, I visited the Stroudsburg office approximately 2 weeks later to obtain a PA title and registration. I was assisted by one of the women behind the counter. Unfortunately, I never got her name, but would likely recognize her if I saw her again. Anyway she took my FL title, NC Reassignment of Title, and my Bill of Sale and reviewed them in front of me. She studied them for just a minute or two, had a confused look on her face, then excused herself without explanation and went behind a partition about 20 feet from me. I was able to hear her talking to someone. She walked back over to me and stated I had a "Flood" car as the title was branded. I assured her the car was not a "Flood" car, yet she insisted it was. This banter continued for about a minute and she then returned to the partitioned area. She walked back out and picked up a large thick book and opened it. She opened it and paged through it. From the distance, it appeared to have sample copies of state titles. She then returned to the other side of the partition and picked up her conversation with the other person. Almost 5 minutes later she and a woman came out from behind the partition. The woman I initially spoke to walked back to me at her work station and said there might be an issue with the title as it was a "Lemon Law" car, probably a "Flood" car. Again, I voiced my opinion it was not. She told me I would need to have the VIN verified (PA MV-41, and she could do that or I could have an certified PA Inspection Mechanic do it. I opted to have the PA Inspection Mechanic do this as it was raining and I didn't have this type of car out in the rain. She told me I needed to have an "Enhanced Safety Inspection" done, using PA form MV-426B, which she gave me. She also provided a list of certified garages for Monroe County that perform these special inspections. She then told me that since the car was a "Lemon Law" car, I needed a letter from Dodge stating it was a "Lemon Manufacturer Buy Back", what the reason was for that buy back, and what Dodge did to correct the issue(s). She gave me a copy of the July 2017 PA Fact Sheet for Lemon Law Protection. I then left the Stroudsburg office.

Over the next few weeks I contacted 3 of the garages listed on the sheet she provided and was finally able to get an appointment at a convenient day and time at Ace Trucking & Repair on April 25th. This inspection and the related actions cost me $244.90. The inspection was completed and since Ace provides a full service, I just decided to let them take care of all of this.

On May 16th I received my PA Registration card. Much to my surprise and dismay, it stated the car was a "Reconstructed Vehicle". On May 17th, I first phoned Ace Trucking to ask why my MV-426B form had the "Reconstruction" box checked. Ace Trucking told me that I asked for the Enhanced Inspection and that was part of that. Ace said they would call PennDoT and see what they said. A short time later Ace phoned me and said the woman at PennDoT said the MV-426B Enhanced Safety Inspection was not necessary to have been done at all. He said I could call PennDoT my self. I called the Special Services Unit of PA's PennDoT, Bureau of Motor Vehicles, and ended up speaking to the same woman, Loryane Drumheller. Ms. Drumheller informed me she did a title history check after Ace Trucking had phoned her earlier. She told me the inspection was never necessary for an out of state title, branded for Mfr. Buy Back. Only vehicles having salvage certificates needed this. Clearly, I just wasted $240.90 on an unnecessary inspection. Further, Ms. Drumheller informed me I did not need any letter from Dodge as that only applied to the first owner after the vehicle went to Mfr. auction. That person was 3 owners earlier. Ms. Drumheller offered to correct this error and remove the "Reconstructed Vehicle" notation but since it was not PennDoT's error in the first place, but rather the information I was told by the AAA representative, I had to pay an additional $53 to correct this. I had to send a statement and a check to PennDoT, which I did on Friday, May 18th.

I have full documentation available. My remedy is that because I was given the wrong information by the AAA employee and I have endured unnecessary expenses for an inspection I didn't need in the first place, I seek reimbursement for same.

Richard C. Hageman
121 Pine Hollow Way
Saylorsburg, PA 18353

[protected]
[protected]@ptd.net
AAA #: 438 222 [protected] 3

April 28, 2018

AAA

RE: complaint

Member #: 429 014 [protected] 4

Dear Mr. Zac Carman CEO:

I am ELSA PARDO, an AAA member since several years. On Manday, April 2, 2018 around 1:30 PM I called AAA from Burger King parking lot because my car's water pump and hose broke. A man by the name of Isaac told me my membership expired the day before, April 1. I told him that I remember that I still have my membership active if I pay within the next 10 days of my expiration date, but he said that it was not true. Then, he offered me a new membership which I agreed for $66. I told him I could pay with my debit card for another year membership and he didn't ask me for my debit card number, he just told me he was going to send someone to tow my car to my house as I requested, and it will arrive at 3 PM. The driver arrived on time, he towed my car and I went with him, which is only 3 miles away, from 24 avenue and Flagler Street to my apartment on 3401 NW 17 Avenue, #710, Miami, Florida 33142. However, the driver from A1 didn't charge me anything either. Later, at night, the driver and a woman called Vanessa from A1 Advance Towing Service, Tel. [protected] called me and ask me to give them my debit card number and pay $100 for the 3 miles, or they will tow away my car immediately. I explained the situation to them and they told me to give the complaint to you because they have a contract with AAA and you tell them what do. After I paid the $100, I called AAA and paid $66 to renew my membership with AAA that Isaac offered to me but he never renewed my membership, and I still had my membership active, so it was a double fraud. I was forced and threaten to pay an unnecessary $100 because Isaac didn't enrolled me in the $66 Plan, which according to him, my membership expired the day before with no grace period or extension. But if he had ask me for my debit card number and enrolled me for another year, my car could have been towed 3 miles at no extra cost. I am a 69 years old senior citizen with health problems, with a low income retirement check, only to cover my monthly bills, and I had to use part of it to pay $166, not having enough money to cover other checks and expenses. Please, I am requesting a refund of $100 for this double fraud. I have not sent this report to Consumer Affairs yet, to AAA Reviews, newspapers or to any other agency because I understand that you are a prestigious and reliable company. Thank you, waiting for your response,

Elsa I. Pardo

3401 NW 17 Avenue, # 710,

Miami, Florida 33142

Cel. [protected].

I'm still sitting in my car while my husband calls for the third time today to try and get us towed. We had to provide our location to three separate people and they still couldn't find us, only to find out they hadn't sent anyone out at all. Finally spoke to the manager directly and he told my husband that we should have called earlier. Very unhappy, and I have been a member for 7 years. I normally don't write bad reviews but I can not believe how unprofessional and how bad our experience has been.
On top of everything we were lied to by the manager that someone had been dispatched but had never been notified by the text updates that were supposed to be sent out automatically when someone is dispatched to our location.
Massively disappointed and will not be returning as a AAA member this next year.
Thanks for ruining our day and making it so I had to spend my day off waiting for a tow truck.

I called and spoke to a representative by the name of Tracy. She cut me off before I was finished speaking just to tell me that she was not going to approve my tow and that she was going to put a note in there making sure nobody else approve my tow she went above and beyond to be as rude as she can be to me. Two studs broke on the car my mechanic was driving it home from where I just bought it from I am 7 months pregnant high risk pregnancy and I was feeling light-headed so I came home. That is the only reason why I was not in the car driving it myself my numbers [protected]

I bought three plane tickets to Kona, Hawaii, on October 2017 for May 28, 2018. After the explosion of volcano Kilauea we decided, after seeing it was getting worse, to cancel them as we travel with our 2 year-old son. I talked to a rep for AAA to check the options we had. She told me we could cancel and pay the Carrier Exchange Fee ($200 per ticket) and the Priceline Service Fee ($30 per ticket). We canceled last week, May 7th and booked another flight the following day. The original ticket to Hawaii was $843.60 and the new one $596.80. The difference in fare was $246.80. American Airlines got $200 of the carrier Exchange Fee and the rest $46.80 was considered a residual lost by AAA. AAA did not take the $30 they charged me for the "service fee" from there and they made me pay extra for the service of exchanging a ticket for the reasons I already mentioned (the Big Island of Hawai has a volcano erupting). To sum up, AAA is charging me $30 per ticket to exchange a flight plus is taking the $46.80 per ticket that was the difference resulting of paying my new cheaper ticket and paying the Carrier Exchange Fee. AAA is making $76.80 per ticket (x3 tickets) for an exchange we made for a good reason: we are not taking our son to an island where a volcano is expected a massive eruption.
I expected we were going to have the $46.80 per ticket refund. Or at least, AAA could have used that money for the fee they charged me.
It is unfair and it is something I did not expect for a company like AAA.

The agent that wrote my policy was very quick on responses when he was trying to get my business, but now that my policy has been paid in full and have questions I couldn't get him to answer them after multiple emails. I called to speak with a supervisor told the girl I specially did not want to speak with Henry Ramirez, the agent and she still transferred to his extension. Called back again, this time got someone that was very helpful, transferred me to Mr. Ramirez's supervisor, that person was out of the office and gave the number of another supervisor named Michael (469-221-8360). I called him left him a message asking him to call me. While waiting somehow Mr. Ramirez was informed that I was trying to get a hold of his supervisor and all of a sudden he had time to get a hold of me, he called, I told him I no longer wanted to speak with him and was waiting to talk with a supervisor. Michael called me a short time later, I explained to him how unhappy I had been and how I when had received my refund check and it was not what I was told by Mr. Ramirez it would be, Michael said he would have to check in to it, but he would definitely be getting back to me either that day, which was Tues. (5/8) or the next. As of today, Thursday, May 10th I have not heard back from him. Later that day I also received an email from Mr. Ramirez that he had passed my information to his supervisor and explained to her that was I unhappy with his delay in response, at least he was honest about that. But she never contacted me, either. Not impressed at all with the customer service on the insurance side, at all!
In the mail that day from Mr Ramirez is now stating that the other driver on the policy needs to have the app, when he specifically told told me that only one of us needed it. I now truly question other things he said to me and I want to talk with someone about my concerns. I want to know why I was told my refund would be more than double what I got, why he told me only one of us needed the app and I have a few other questions. Plus, I want my policy assigned to a new agent. I no longer want to deal with Henry Ramirez, but I do believe that someone higher up owes me the courtesy of contacting me and following up on this matter to resolve the issue if you want to keep a customer.
Kim Noakes
[protected]

Around 03/25/2018 I backed into my driveway in case I needed to charge my battery again because I had a short in my headlight, I hit a patch of ice which slid my car into the trench along side of my driveway, the tire got stuck in the trench so I called AAA to help me to get out of the trench. They did arrive soon but brought a flatbed with two chains instead of a truck with a lift to lift it up and pull it out, instead they wrapped the two chains under the car and dragged it out in which damaged everything under the hood. 1st. I had to buy a new tire for $80.00, then, I noticed my brakes were squeaking and my antifreeze started leaking. I took my car in today to be inspected and was told that it could not be inspected because of all the damage done to it being dragged! The estimated damage to the car not including the inspection and the new tire I had to buy is close to $700.00 If I add the tire & inspection that is another $160.00 not including services & taxes I have left my car at Fleet Car Service Phone No. 724-728-5963 ask for Kermit he is working on my car that I had to leave there because I have no one to help me take the car back & forth! I am sorry but I feel that your company is responsible to pay for these damages since your company caused them, If the right truck had been used this damage would have never happened! I know the total amount is close to $900.00 but since my husband recently died and I am on Medicare I do not have money to pay for other peoples mistake! I didn't complain last year when I had to wait 3hrs for AAA to come 5 miles to change my flat tire after I got out of church and it was 90degrees and I had to stand outside and I missed my granddaughter's softball game for waiting that long! My name is Mary C Simpson acct#620 215 [protected] Exp. date 05/01/19 and I am a 3yr member with no prior complaints and I just renewed my membership and never rec'd my $5.00 for signing up for automatic renewal! My phn is [protected] home phn is [protected] I need a response as soon as possible so I can get my car back! Thank You, Mary C Simpson

This is my son's care who is a college student in Raleigh, NC. The car was towed to AAA Car Care Centers in Raleigh, NC on April 17. I asked them to check the alternator because the car died while driving and wouldn't start after a jump. The garage came up with a list of repairs totaling $2, 600 and said they required a 50% down payment before proceeding with any repairs. I did not request a laundry list of repairs for the car. I asked them to get the car running and to replace the alternator. They said the car was not safe to drive due to the front hub. The alternator came to $514.87, $238.99 of this was for the rebuilt alternator. The garage is price gouging. This is well beyond what a rebuilt alternator costs if I were to purchase it at an auto parts store. Since they said the car was not safe to drive I had the car flat-bedded to our home which is 2 1/2 hours from Raleigh. I had the front hub checked, it was fine. The car was safe to drive. As for all of the other repairs they claimed the car needed, none were an issue of driveability or safety. Again, the garage is gouging and trying to make money for repairs that aren't needed. The garage was unwilling to do anything but take $27.58 off of the bill. Two days later the car died again. A local garage found a frayed wired where the alternator plugs in. I spoke to the Raleigh garage about this wondering if that was possibly the problem to begin with and the alternator didn't need to be replaced. They were unwilling to do anything. I then contacted my credit card company to recoup the $514. The next day the garage in Raleigh called, apologizing for the inconvenience and offered to reimburse me for the towing I had to pay for twice. And that's it. I would not recommend this garage to anyone. They are not trustworthy.