American Medical Response
Reviews and Complaints

AMR runs the sirens on their ambulances constantly when I know there are no real medical runs. Very disruptive. Often they run multiple sirens simultaneously, so it sounds like many emergency vehicles are responding at once. This is on a business street. I find it harassment issue. This happens even during the the night hours. Ridiculous. I guess they have nothing better to do! I do have a log of these runs. Can determine who is on call at this time at least.

This issue needs to be checked into. Thanks for reviewing the Complaint.

I have noticed there are way too many and what I believe to be false ambulance runs. The sirens go off too many times around the same area and then stop. (Also, at night time). I have kept a log of dates and times, and I would think that the employees could be identified as to who is on shift at this time. Not for sure if they are trying to harass an individual or not. But the sirens are disruptive.

Writing this in regard to the customer service and billing of AMR. I have never experienced anxiety from a customer care service, a place that is supposed to helping people but rather is doing the exact opposite, if not making matters worse.

Long story, short I had one claim with them in 2018 (no problems, coded correctly, everything fine) and then in 2020 I had the same exact claim where I have been on the phone countless of times with AMR representatives. To sum it up, AMR told me they coded it incorrectly and they would resend it. I then continued to have follow up conversations with them and insurance and they indicated that they are still processing. Not until I called insurance again, for them to tell me that they aren't going to resend it (aka someone/multiple someone's clearly lied to my face and kept me having to keep calling).

First, why this claim was code differently from the first time is confusing to me and second, how they lied and treated me is beyond belief.

Every time I spoke someone they didn't listen to my questions and would repeat what they wanted to say.

Overall the worst organization I have ever dealt with! I tried to give them feedback and they don't even care. Just feeling left with anxiety.

I have a son who is on a vent and has a tube feed with "Locked-In Syndrome". He requires an AMR, or an AMR like service, for transport to medical appointments, trips to the hospital for infection review and early resolution, for various procedures, X-rays, blood draws, CT scans and MRIs. In the last 3 months AMR has been repeatedly 60 to 90 mins late, 5 times, ending in cancelled appointments by the doctors at the Vancouver Clinic.
So the suspected infections of the bladder went undiagnosed while the urinary tract stone blocked his tract completelycausing a major infection to develop which caused hospitalization a month or so later when the infection had spread into his blood. This repeat visit was reschedule by the doctor for 10 days or so later, and the same thing happened with AMR appointment made another very late arrival and the doctor cancelling his appointment again. A week or so later he had to be hospitalized because the infection was now so severe his temp was up his heart rate was high, etc. All of this because AMR did not make two different planned transport to my son's doctor, which could have prevented this and the $100, 000 hospital bill for the stay.

So, today June 11th at 7 am there was a scheduled AMR transport to the hospital for an MRI. AMR calls and says they will be 60 to 90 minutes late, again. My son and I were supposed to go at 7 am to get a COVID test before the MRI ant 9:30 am, to see if we were negative before the MRI was done.

This AMR service is not only BAD is does not exist unless it is an emergency, and who knows if they would show up then. GOOD LUCK PEOPLE with AMR, the WORST service in Clark County! This is true government mismanaging the contract with AMR services, and then AMR having no competition for their service. This is outrageous and a disservice to the community!

We received a bill for the difference of AMR's bill not paid by our insurance, who has a contract with AMR. Our insurance company says that they are not allowed to charge us above their contracted rate unless we signed a waiver. That did not happen and AMR claims they don't have a contract with Kaiser. A simple Google search says otherwise. So they waited 6 months and sent us the bill again.

I just received a notice from a collection agency from 3 years ago. I was never notified of this as your company had the incorrect mailing address. And AMR turned this into a debt collector. My insurance company was never notified either. Thank your attention in this matter please let me know how to proceed. I will do so

Maria Robinson
[protected]

The Paramedics name was Joshua he said. He was on Medic 2 and was dispatched by Centralia but in our town could have been out of Chehalis. Dispatching addres was 917 S Scheuber Rd Centralia Washington on 5/23/2020. He was upset he was on this call upon arrival you could hear the disdain in his voice, he was very confrontational and kept using statements like; not his problem, he would rather be running real calls, his time would be better spent running true emergencies, there were better calls then the one he was on, Fire needs him on the actual calls. The EMT even apologized for his behavior. When I asked for the supervisor he told me NO. He then said why after I asked another time and I said because I asked you too. He said hes in charge the sup wont do anything so no. Our front office gal heard this and called 911 again. The police and the supervisor finally showed up. In the end the patient stayed in our care but the Tact and professionalism of you medic is appalling. If you weren't the only game in town Ide push to switch contracts. I know this was 911 call and not an inter facility but his conduct was that bad.

AMR has incorrectly billed us and will not work with us or our insurance to correct their bill and receive payment even though we and our insurance have contacted them numerous times to resolve the situation. They have now sent the bill to collections in our daughter's name who isn't even the primary on the insurance but a teenager who has spent the last year fighting for her life as she battled cancer. No they have marred her credit score before it even begins and for a totally avoidable situation which was a result of their incredibly bad customer service and unwillingness to take the time to resolve the issue in their billing system. AMR needs to rescind the claims bill immediately and contact our insurance to receive payment.

On Sunday September 8, 2019 at 4:32pm I called 911 AMR showed up my dad was having a stroke I asked AMR to transport my dad to Modesto doctors hospital cause that's a stroke center they refused. On top of that they were extremely rude, unprofessional and unpleasant. Their behavior was uncalled for during this emergency call! They have wronged us during a difficult time. These two individuals should not be in career that they are in. We did not deserve the way they treated us not the patient!

On September 3 last year, I was having dizzy spells while at a restaurant and called an ambulance to take me to the hospital. At the time, I was covered by a Blue Cross/Blue Shield silver plan and expected that the ride, which was less than a mile, to be covered. I paid a $300 co-pay at the time. I was surprised to receive a bill for an additional amount of $2, 219.82 and immediately began receiving collection threats on the bill.

After calling my insurance company, they told me the amount they offered to AMR for their portion of the expense was rejected by AMR because they wanted more money and my insurance company wasn't prepared to offer more. So they came after me directly. The ride, as I mentioned, was less than a mile and all the EMT's did was basic triage. The bill I received cited exorbitant costs for basic items such as latex gloves. My current income is below living wage and my husband is out of work. We contacted AMR and they told us we could apply for relief. I literally make $500 a month and they rejected my relief application, which leads me to believe this isn't a real program and is there simply for good press.

At any rate, as I was awaiting an outcome to the matter, they continued to send me threat/collection letters, even though I was talking to them weekly throughout the process. So I am currently being told I owe over $2, 000 for a ride less than a mile distance just to get me to the hospital because AMR didn't like the reimbursement from my insurance company. AMR's practices are, at best, extremely unethical and, at worst, criminal.

I have called the medicaid department several times over the past year about a claim. I still need help to resolve this matter. Amr keeps telling me that they are being denied because taylor's insurance doesn't cover emergency services. Amr says that the denial says behavioral health services only. Amr keeps billing the wrong claims department. I have told them to bill legacy medicaid or molina. Two medicaid representatives have also called amr on a three-way call to assist me and have explained to amr the error that they are making.
I am now receiving a collection notice from amr. This is amr's mistake and I shouldn't be responsible for the bill. I have tried to help them but they don't seem to understand.

Other healthcare providers have had this billing issue but have corrected their error and received payment for their claims so I don't understand why amr is having such a hard time.

Date of service: 09-10-2017
Trip number: [protected]

On Wednesday 7/25/18 driver of a vehicle from your company, AMR, (Vehicle #2204) made contact with my parked car while I was in my vehicle. Before she did so, as she was inching toward my car I motioned to her (we made eye contact) showing her that there was no room. She proceeded and made contact with my car. I motioned again pleading with her to back up. At last she did.

In February I was in an accident and was transported by AMR. A few weeks later I received a bill that was not payed by my insurance. I contacted the AMR billing department requesting the bill be sent to my insurance. I gave the information they requested. About a week later I was contacted by the billing department asking how I wanted to resolve my bill. I informed them that I had previously given my insurance information and was told to wait 20-30 business days to receive an updated bill. The representative then informed me that not all the information for my insurance was input into the system. I gave them the rest of the necessary information and was again told to wait 20-30 business days. On June 12th I was contacted by Credence Resource Management, a debt collection agency, asking how I wanted to resolve my debt. I informed them that I had given my insurance information to AMR but never received an updated bill nor was I contacted by AMR since. The representative from credence took a moment to look at my account and informed me that my insurance was never billed. They told me the had sent the bill to my insurance and I would be contacted with an updated bill when payment was received. The next time I was contacted by Credence was on July 5th, they again asked me how I would like to resolve my debt. I told them again that I had never received a bill and was told to call back when I did. On July 12th I was called again by Credence, they informed me my insurance had payed a portion of my bill on July 6th and asked how I would like to proceed with paying my remaining balance. Not once did I receive an updated bill from AMR. I was sent to a collection agency despite giving my insurance information several times to representatives at the AMR billing department, AMR failed to bill my insurance when given all of the necessary information. They were not actually billed until Credence was placed in charge of my account. It took 5 months since receiving the first bill from AMR for my insurance to be correctly billed.

Date of incident: Sept. 8, 2014. Trip # 865-[protected]-01
My bill was paid off in Feb. 2017. I was on automated billing and they continued to draft money out of my account after my bill was paid off. After several monthly calls, speaking to people that said it would be taken care of; there is still no change (still drafting from my account). I was deducted $50 in March, April, and May. I was reimbursed for April and May but never for March. Now AMR is sending me a bill saying I owe them for an overage in the refunds they sent me. They told me to send them proof that the money was deducted from my account and I did. This information has been sent twice (last one sent on 7/3/17) and I am still receiving bills. This is really getting RIDICULOUS. I should not have a bill because AMR should've never continued to take money from my account once my bill was $0. I need someone to respond and they should be paying me (for the March deduction) instead of me paying them.

An ambulance was called for my father who had a sudden onset of confusion and is a diabetic. The ambulance NEVER checked his blood sugar and at the hospital it was 27. I looked at North Carolinas protocols and for altered mental status is states to do a blood sugar test. I am very dissatisfied with the care he got. This lack of training or care could of easily cost my dad his life!