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We built a new home in 2002 using Andersen green vinyl clad, double hung windows. The windows started fading right away (after I was assured by Andersen that they wouldn't). After 9 years the fading is significant. Their solution was they would paint them. I bought vinyl clad so I wouldn't have to paint, so I have delayed any decision. Today we were washing the exterior of the windows and noticed large openings in excess of 1/4" in the corners, both top and bottom, on the exterior frames, where the vinyl appears to have opened up (pics attached). This has occurred on many of my windows. A neighbor who has Andersen green, vinyl clad windows recently showed me where many of his frames are "spongy" at the bottom from apparent rotting. Anyway, this is not a good sign for a "maintenance-free" window. I contacted Andersen by email today and will call on Monday.
The complaint has been investigated and resolved to the customer’s satisfaction.
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My name is Wendy and I am a representative of Andersen Windows. I'm sorry to hear that this is happening to your windows. Please contact me @ [protected] and I will help you get this issue resolved. Thank you.
Hi, We built our new home in 2005 and our forest green colored anderson windows started fading a year after we had built and we have been going around and around with anderson and they also recommend they will paint them. When talking to the painter they sent out to my house he stated they have been painting alot of these windows because where ever they purchased there plastic for the cladding the manufacturer forgot to put in UV stabelizer into the product. If Anderson knew of a defect they should of pulled it off the market . I spent almost 30, 000 on windows for what I thought was supposed to be the best window on the market boy was I wrong.
I also purchased the Forest green Windows and have experienced the fading.They 1st painted them with a Lifetime coating 4 years ago and they faded again, They repainted again this year and will not commit to stand behind the windows and doors aftewr the 10 year warrenty on none glass products. I am A Builder and will never install another Anderson product in any home that I build. I am fortunate though that these windows are in my home as I would replace them if it was a customers as I stand behind my work. Anderson apparently does not. In the future when they fade again I will have my Attorney file suit to have them replaced.
Steve In Pa.
We also purchased Forest Green Anderson WIndows in 2005. ALL of the frames have faded and look terrible. After several years and many conversations with Anderson, they decided to paint them for us. Paint does not stick on vinyl. Even I know that! Their large casement windows frames are bowing, the mechanism is broken. The rep who came to look at the window and sliders tried to fix the slider and made it open but now it leaks. Don't they have a warrantee?