Andersen Windows & Doors review: Very disappointing 1

I was told that Andersen made the top-of-the-line windows but to me it seems as if they are anything but, mediocre at best. After my brand new windows were installed, I noticed that the wood was of such cheap quality and had many splits and nicks in it. The glass had numerous scratches, and the parts that you are supposed to use to bring the windows in were either broken or not working properly on several of the windows. There were gobs of clear glue all over some of the frames, which I had to wash off (wasn't easy) and on one window, bits of wood from inside the frame keep falling off every time I open the window. And to top it all off, the grills that you put on the windows to make the squares were not assembled properly in the factory. A whole box of them arrived and none of them were made properly. My contractor has been trying to get the local representative of the company to make amends. Nothing has happened yet. I even called the company (4 times in one day because they were giving me the run-around) and they were of zero help. The bottom line is that there is nothing special about Andersen. They make their products in the same sloppy, hurried, and unskilled way as all other manufacturers... and they just don't care about quality at all.

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